ADT Home Security Reviews

ADT Home Security Reviews

Biggest and Most Well Known, but is there a Catch?

Before security systems for homes existed, ADT hired guards that securely transferred money for banks and businesses.  Fast forward 130+ years and they are now the largest home security company with over 7 million active customers.  Along with a good history, they have a superior reputation.  ADT has stayed true to their core business by not turning into a TV, solar or internet company like several other home security companies have done.  

What's new for 2016?  Better home automation and updates to their mobile control app.  Before diving deeper in this review, here is a look into the advantages and disadvantages. 

Quick look at the pros and cons of ADT Home Security:

Pros
  • Best reputation
  • Move-with-you nationwide service
  • Reliable monitoring with over 150 locations
  • Professional installation
  • Great prices & promotions
  • Used and tested by millions
  • User friendly smart home control app

 

Cons
  • Won't upgrade you after 3 years unless you ask
  • Installation fee

 

Tip - To skip ahead in this review, click on a quick link to jump to that section:  Prices, Equipment, Installation, Uniqueness, History, Conclusion


Pricing & Packages

It's not always about the money... Is it?

Start-up costs are average with ADT.  There is free activation, a common fee with most other companies.

Installation cost:  Standard.  $99. 

Activation:  There is no activation fee or other hidden fees. Others may offer 'free installation' but then charge an activation fee of $99+ instead.

Monitoring fee:  There are 3 plans to choose from:

1.  $36.99/mo.  Basic plan, comes with the essential home security system.

2.  $44.99/mo.  Includes 2-way voice panel and cell-guard.  You can use mobile control as well.

3.  $47.99+/mo.  Pulse home automation.  More starting equipment with ability to add security cameras and other smart home features.

Starting Costs graph 36 Month Contract Length


Security Equipment

Equipment with an ADT-itude

All authorized dealers carry GE or Honeywell Brands.  The home automation equipment is ADT Pulse.

ADT-Basic-Equipment

Basic package shown.  Touchscreen panel available upon request.

Person using ADT Pulse app on iPad

Pulse app control shown.  Get alerts, turn on and off the alarm system and stream live video from the security cameras.

Essentials:  What is needed.  They have wireless door sensors and motion detectors all with backup batteries and warranty's.  If large pets are kept in the house then a glass break sensor may be used in place of a motion detector.  Depending on location of home, some may like to use their flood or C02 sensors.  

Home automation:  This comes with the higher cost monitoring package but still very affordable.  ADT pulse allows one to do things with a home that was once only available to the rich and the famous.  Their free mobile app is available for iOS or Android.  It controls everything from arm and disarming the alarm to controlling the security camera.  When testing the ADT pulse app, we found some cool additional alerts you can setup based upon your area.

Personalized service:  They aren't sticklers about 'ABC package' comes with '123 equipment'.  Let the sales rep know what is needed for your home and they will customize a security system package according to what is wanted. 


Installation Process banner

Time to board up the house...

They can do same or next day installation.  They have licensed technicians across the nation.

1 -  Schedule:  Call 866-511-5762 to set a time for installation.  They can come out to any home nationwide within 24 hours.

2 - Knock, knock:  A certified technician arrives and sets the security system up.  Expect 1-2 hours to complete.

3 - All Secured:  Once setup, they show the customer how to run the ADT alarm after finishing.  They will show how to use the free smartphone control app as well as set up a key-code and verbal password.

For most; $99 is worth saving the hassle of a D-I-Y installation.  When doing burglar simulation tests, their monitoring always called within 50 seconds of the alarm going off. 

 Lightbult icon with what makes them unique text

What makes ADT different?

Here is what makes the Goliath of home security stand out from it's competition.

ADT pulse: Simple yet advanced.  It is there interactive mobile app.  Access from your phone or tablet, this is a great way to control all your needs at home.  Watch the babysitter on your date.  Keep an eye on the house while on vacation.  Now you get the point of all that is possible.  

ADT guarantees:  They offer four different guarantees:

1. Money-back guarantee (Up to six months!).
2. Theft protection guarantee.  If a break-in happens, they will reimburse you up to a certain amount of the value of your stolen goods assuming you had the alarm system on and monitored at the time of the burglary.
3. Relocation discount guarantee. When you move they will give you a discount to have the system installed into your new home.
4. Home owners discount. This is not special to just these guys.  Any company you go with will save 2-25% off of your home owners insurance.

150+ branches nationwide:  In a city near you.  Hands down the best company with the most monitoring stations.  No other company has as many nationwide 24/7 monitoring centers.  If a monitoring stations goes out in a storm or fire you have dozens of backup stations to cover you.  

Century of service:   Over 100 years (yikes!) of continual growth.

Landline service:  Remember the chord attached to phones?  Not recommended but for the few people that still have a land line you can get a cheaper monitoring rate by connecting through it.


History of Company

A long, long time ago...

ADT (American District Telegraph) turns back pages in the history books.  It is the backbone security company of America. 

100+ Years History Badge

The story:  Way back when... Founded in 1874 by Edward Calahan. They started out as a messenger/alarm service but quickly added fire and local authorities.  In 1909, they were purchased by AT&T (a name you surely recognize).  Shortly thereafter, AT&T sold ADT again.  Fast forward some years to 1969 and ADT went public.  In 1984, the were renamed and ten years later passed their one millionth customer.  In 1997, Tyco International Ltd. bought them out and since then they have acquired dozens of Ma & Pa security companies as well as big ones such as Brinks and Broadview Security.

Boca Raton Florida Icon

Headquarters:  Boca Raton, FL.  They maintain an A+ BBB rating.

Dozens upon dozens of Awards:  Too many to name!

Partners:   A few of the lucky ones:

1.  Pulse™.   Already mentioned, does their smart app control.
2.  General Electric.  The name speaks for itself.  Reliable security equipment, they have been partners for decades.
3.  NJPA, the National Joint Powers Alliance

120 great years in the home security industry is a huge accomplishment.  They provide thousands of jobs and are an asset to America.


Our conclusion

We hope you liked this review of ADT.   All in all, it's hard to go wrong with the trusted blue and white.  Competitors still lack the brand name and good reputation that ADT has built over the past century.  Being able to move anywhere in USA and not pay a cancellation fee is a big plus.  Great equipment, and a company that still installs the security system, they are our top recommendation for the majority of homeowners. 

Visit Website

For a Free Quote Call 866-511-5762


 

ADT Reviews:
Rated 4 / 5 based on 100 customer reviews
108 Comments
  1. Vic Georges
    06/16/2016 at 12:14
    Reply

    When relocating with ADT make sure you call them ahead of time and let them know the situation. You don't want to end up with 2 monitoring homes or contracts in place. I forgot too and then at my new house it was a headache getting things straightened out but luckily I didn't end up paying anything extra. So if you move, call them and see if they want you to keep some of the equipment or if they will put a new one in your new location (which is most common).

  2. Geoff
    05/17/2016 at 20:37
    Reply

    We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable.. This time, it is the service we choose for peace of mind that have taken from us, Xfinity security. They have a plethora of things wrong with them and I could go on and on. Needless to say I am sad I switched from ADT to them and will go back to ADT as soon as I find a way out of their contract.

  3. Dave M.
    05/08/2016 at 20:58
    Reply

    I do think ADT is trying to set their services apart from other companies by updating their features. Their Pulse home automation looks like an ideal set up. I don’t mind paying an installation fee as long as there’s guarantee that the system will work as promised.

  4. Joe Tomasello
    01/15/2016 at 18:10
    Reply

    Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.

    • Kelly Shriber
      02/25/2016 at 15:02
      Reply

      Did you have to wait? It was nice for us, we were leaving for a trip in 4 days and they were able to get out here the next day.

  5. Kyle Dunn
    01/09/2016 at 01:53
    Reply

    So far so good with ADT. I like that you can go for it anywhere in US. Just having the ADT stickers on my windows and sign out front makes me feel better and the safety I feel at night now is well worth the price I pay per month. I thought the technician was professional and he cleaned up after himself.

  6. Desiree
    12/31/2015 at 12:15
    Reply

    The technician arrived to install the system and explained how the 2-way voice works. I think I will use the Pulse App feature alot more than this but it is a good feature to have. Don't count on getting a rate at the $36.99 mentioned price, most likely it will be around $45-50 unless you do the old land line system. Either way I got a good deal and a lot of free equipment so thanks for doing this research.

  7. Jesse Y.
    12/15/2015 at 19:30
    Reply

    This article is helpful, thanks. Other companies seem all over the map with what customers thought and experienced but glad to see some consistency here.

  8. Jose P.
    12/15/2015 at 08:12
    Reply

    It's crazy how many customers they have. When I go on vacations to Mexico this is the biggest security company down there as well.

  9. Angie Carter
    12/15/2015 at 08:12
    Reply

    There are a few things you should do when an ADT tech gets to your house so I am passing these tips onto everyone that reads this. First make sure you get all the signs and decals you want. Putting stickers on the back doors and windows where burglars typically come through could be a life saver. Also, make sure they walk you through how to run the Pulse app on your phone. It's really easy but I was confused on my account login information and they helped out there. Lastly, make sure to write down your verbal password (to verify false alarms) and let your whole family know. So far their security system has been what we needed!

    • Cheyenne
      07/01/2016 at 17:33
      Reply

      Absolutely! People think the stickers are for advertisement. Its to help better secure you. I have a friend who kept his stickers after he moved and hasn't gotten a security system yet but never had a sing;e issue with break ins. He lives in a bad area as well.

  10. Craig
    12/15/2015 at 08:06
    Reply

    Security systems are not like a cell phone that you need the 'latest new gadget' every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes.

    • 01/18/2016 at 16:49
      Reply

      Right on Craig! The average user keeps their security system for 5-7 years. Many have gone up to 20 years without updating although that is not a good idea! Alarm systems didn't change much from 2000-2010 but now with ADT Pulse and smart phone integration it is time for an upgrade for anyone with a system older than 4 years old.

  11. Don
    12/15/2015 at 08:04
    Reply

    I got ADT for some reasons most don't think of. I am a business man and I know it takes years and years to build and structure a working business properly. I bought the ADT alarm because they have several monitoring stations throughout the USA all with backup features in case they get hit with a natural disaster. Their support is also levels deep in security and these are things you will not find in a review or hear about with newer companies. By them handling so many monthly customers has given them a reliable structure to handle big problems.

  12. Katherine
    12/05/2015 at 17:04
    Reply

    This security company is the one I see the most by far! It seems as if every other house on my block has their sign in the front of their yard and for good reason, too! As far as I can tell, they're a great option and everything looks good.

  13. Nadia
    11/26/2015 at 18:15
    Reply

    I have been an ADT customer for my two businesses. Because the locations were far apart I had to make it two separate systems but I still got a good discount for having them both under my name. I got all the equipment for free, and their Pulse monitoring package for under $99 a month (keep in mind that's 2 locations). I figure that is a cheap price to pay to keep an eye on all the high expenses inside my business and I am going to do it for my home too. Cheaper then most the other home bills people pay like TV, internet and utilities and yet it actually protects the most important things, their valuables and their family members. It's a wonder why some people are too cheap to pay for this assuming they can afford a house in the first place.

    • 12/07/2015 at 10:33
      Reply

      Agreed Nadia! For around $1 a day is a bargain to protect your family members and your possessions. Obviously an alarm system doesn't give you 100% confidence that a burglary won't take place but it minimizes the chances over 75% by having a monitored system. That is good to hear about your businesses and sounds like you will get a great deal on the 3rd set on your home. ADT also has the guarantees so if something does take place you have them and your insurance who are going to support you financially in recouping your lost costs.

  14. Fantasia
    11/09/2015 at 11:36
    Reply

    Support was a big help, friendly and answered my questions on everything I asked about.

    • J Willimas
      12/15/2015 at 08:13
      Reply

      I've been pleased with their customer support for the 2 years I have had an ADT alarm system installed into my home. What I like is from the research I have done separate of this review, ADT has not raised their monthly price in years. I guess because it effects so many people nationwide if they do, it tends to be a stable price. Much better than going with a company who runs promotions and 6 months later you are paying double for what you initially agreed upon.

  15. Jared S.
    11/09/2015 at 11:32
    Reply

    2 months ago my truck was broken into my wallet swollen and my bank account drained. I will never forget the following day at work, the whole day I was worried about the thieves having my driver's license and knowing my address. I didn't have a security system and feared they would return and rob my home as well and with 3 children at home in couldn't help but to be frightened and worried. As my day at work was coming to an end,all I could do was pray for some way to protect my family. I was home for 2 hrs when there was a knock at the door. It was ADT! They explained how they were in the area selling systems and could choose 2 homes for a special promotion. I like having my home and family secured now. I would recommend them to everyone and give them 5 stars.

    • 11/24/2015 at 13:14
      Reply

      Quite the story Jared! That was some impressive timing by the sales rep I might add as well. Glad their system is treating you well and thanks for leaving your feedback.

  16. Titus f
    11/09/2015 at 11:30
    Reply

    When we purchased our system it was for peace of mind for our home. Never would we have thought that it would be what saves our daughter. Thanks to ADT when her ex-boyfriend came through the front door they alerted the police of the intruder alert and just almost a mins after police showed and he was found trying to kidnapp my daughter. The quick response of alerting the police is what makes me stay and will forever be a ADT customer. Forever grateful.

    • 11/16/2015 at 14:21
      Reply

      Wow.. Thanks for the story and sorry that event ever happened. Most of the time people who break in are known by the family and can include Ex's, cousins or old friends. Often these people know where the valuables wanted are and best place in and out of the home as they have been there before.

  17. Eric Evans
    11/09/2015 at 07:29
    Reply

    During the last 3 years ADT has always called me back as soon as my alarm goes off and been on top of it. They upgraded me to Pulse no problem so I don't see what anyone's fuss is about.

  18. Eric Evans
    11/09/2015 at 07:20
    Reply

    If there is a lightning storm I found out ADT's security system still works for 7-10 days if the power goes out. I didn't find this out until it happened in my area but it made me happy I was with them! Luckily our power was out only 2 days but there was a lot of break ins throughout the city in those 2 days. I also learned when I called them during this time that if one of their monitoring stations goes out in a lightning storm that it automatically reroutes your monitoring to another station.

  19. Maddie
    11/05/2015 at 17:13
    Reply

    ADT seems to be quite popular where I live and almost everyone I know who does have an alarm system uses them, so it's on my radar for sure. This only persuaded me further. Thanks!

  20. Jerry Pian
    10/20/2015 at 10:35
    Reply

    When I called and got ADT installed I was impressed that they stayed around to individually test each sensor for me and make sure I was good to go. I don't think I would have been able to do this on a self installation package that other companies offer. We tested that it was connected to their monitoring station and my local authorities -- a true peace of mind!

  21. Gaye Morrison
    09/11/2015 at 11:22
    Reply

    My husband and I recently had a security system and carbon monoxide monitoring system installed in our home in Radnor Township. We cannot speak more highly of the customer service we received from our technician, David, and how easily the entire process of receiving the install was. From the initial phone call to having David explain how to set the alarm, everything was conducted professionally and with the utmost attention paid to having us both understand the system. We wanted an excellent security system for peace of mind and we can, without a doubt, say that our minds are entirely at peace! Many thanks ADT!

    • J. Woods
      10/06/2015 at 17:07
      Reply

      I was going to actually ask if someone knows anything about the carbon monoxide monitoring. I am very happy to see someone who likes it at a more recent date. I spoke with someone and was undecided but as you said their customer services is amazing and nice.

  22. Beckett
    07/23/2015 at 05:53
    Reply

    When it comes to home security I'm a basic kind of guy. I just want it to know if someone breaks in my house so I can have my gun ready and protect my family. I use ADT, it seems the most logical and they have treated me great. I moved once with them which cost a little money but they installed the new Pulse system at my new place since I was due for an upgrade to cellular anyways. I don't do the cameras etc. but I do turn it on and off from my phone and that is easy with their ADT app.

    • Cal Jackman
      08/31/2015 at 20:48
      Reply

      Crooks will try everything there is to get in, that's why it is definitely smarter to go with a real company rather then some cheap sensors from Walmart. If you can afford a house payment no reason you shouldn't be able to afford another $40-50 a month to protect it.

  23. scott nelson
    07/23/2015 at 05:51
    Reply

    ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.

  24. Patrick
    07/11/2015 at 19:37
    Reply

    I didn't sign with them because they are well known. I didn't sign with them because of all the commercials and recommendations... I signed with them because my Father relied on them for over 20 years. I have been pleased and they really do live up to the name.

  25. Henry Walters
    07/11/2015 at 18:03
    Reply

    I looked at so many reviews and everyone always has ADT in the top three. My wife and I were getting concerned about the safety of her and our new little one when I have to go out of town every other weekend so we got ADT and I must say the experience was refreshing. Everyone we spoke with knew what they were doing and we had our system up and running lightning fast.

  26. Kenny
    06/29/2015 at 13:16
    Reply

    I have been with ADT for 4 years now. In the beginning I had some minor issues but things got better fast. I love being able to see what is going on from my phone, we have Z Wave setup so as I drive into the zone area with my phone it triggers the alarm to turn off. I setup my light automation and everything with them all for the same cost of Vivint's base package. Even though it was a slower start, I am one satisfied customer.

  27. Ken M.
    06/29/2015 at 11:30
    Reply

    After much debating about what company to go with I think you have finally helped me resolve my issue! Everyone I talk to says they are worth it and after reading this review I will have to talk it over with my wife again and see what she thinks about it all.

  28. Britanica
    06/25/2015 at 22:09
    Reply

    Amazing breakdown! I have been looking all over at different companies and they never tell you who does what better because they all want your business. I am sold on this company and am giving them a call now. To me, from what I read about other companies, they are my best option as I am on a budget and don't need massive protection (my home is small!!). Thanks for this information!

  29. Le Woodar
    06/22/2015 at 15:34
    Reply

    Over ten years service and I upgraded to their new Pulse system. Because I've been a customer for so long they didn't put up a fight when I wanted a whole new wireless system. I was able to get it and have a few camera's, key remotes and things we have been missing out on for the past few years. ADT is the clear winner in my books, I hear horror stories of other companies jumping up the rate, going out of service or having 5 year agreements. You don't have to worry about any of this with the ol' White and Blue.

    • Debbie
      06/25/2015 at 22:28
      Reply

      Try having a company going bankrupt after taking 6 months of installments from you. I wont mention names but I was not happy. I actually spoke with someone with ADT about what happened to me and they made an effort to actually discount me due to the other company! I have been with them for nearly 3 years now and I couldn't be happier.

  30. Arnie C.
    06/16/2015 at 14:05
    Reply

    I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.

  31. Chuck Tice
    06/16/2015 at 14:02
    Reply

    Quick efficient service, been with them for 5 years. Don't care to switch, it's nice knowing I have the best company out there.

    • Mickey Wensby
      06/29/2015 at 11:47
      Reply

      I have been with ADT for 8 years and just recently upgraded to their Pulse system and out with the Land Line! It's much nicer than I thought it would be, I'm not sure why we waited for so long but home security equipment upgrades seem to be one of those things you don't get around too until it's too late.

  32. Trevor
    06/05/2015 at 03:15
    Reply

    Your review helped a lot for deciding in favor of ADT as my home security system choice. I was unable to decide which one to go with as I was contacted by many companies after I gave into an ad online. Then my friend suggested me to check out your site. Here, I saw the reviews of all those companies which approached me and after measuring the pros and cons of each one, I decided on ADT. Thanks for your very well researched data.

    • Alarm Reviews
      06/22/2015 at 08:32
      Reply

      Thanks Trevor for the good words and sure you will enjoy their system!

  33. J.B.
    06/05/2015 at 03:04
    Reply

    I’ve had ADT in five of my homes in three different states, since 1997 and now in my current home. I’ve never had one issue with the service, and the two occasions I needed help, it was due to a bad battery that I was able to replace myself. The system works perfectly, and I am very happy with my new Pulse System. Especially the Pulse interior cameras. It’s not the cheapest system but when it comes to my home and family I don’t want the cheapest, I want the best!

  34. Steve C.
    06/05/2015 at 00:53
    Reply

    Their customer service is very knowledgeable. I was impressed with my sales rep and the installer. I really like my new Pulse system and the features that it has. I travel a lot, and this gives me the ability to check in while I am on the road.

  35. jane
    06/05/2015 at 00:52
    Reply

    I have had ADT in various homes for MANY years and have found them to be responsive and professional to what few problems we have ever had.

  36. Taylor
    06/05/2015 at 00:50
    Reply

    I went with ADT because they were a trusted name in the industry with businesses such as banks and other companies that need reliable monitored service. That was the most important thing to me and they have never let me down. I have been with them for over 15 years and the equipment has operated well. If I wanted to have them add additional services over the years, I know that there is an installation cost but it is well below that of a general contractor. And I am sure existing customers can self install if they know how. I have worked with customer service to do alarms tests and inquire about other things and have never had a problem. I have read many of the complaints on this site and many are a result of the home owner not doing their research or expecting free services. These companies have contracts to recoup the equipment costs. They need to pay an employee to do a truck roll for installations…every time. They are not a charity service. And I should note that in over 15 years my monthly fee has only gone up once. Not bad compared to some of the others. So again, I would rather use a company that the banking industry relies on because the most important thing to me is reliability in the event of a crisis. ADT has always been there 24/7.

  37. Rob S.
    06/03/2015 at 08:12
    Reply

    At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!

  38. Tim W.
    06/02/2015 at 15:33
    Reply

    I agree with most of the people here. ADT is the undisputed king when the talk is about home security. I have myself experienced their wonderful service on many occasions and still doing after 5 years of subscribing to an ADT plan. I'm a firm believer in a no-nonsense approach and so I prefer those companies too which follow the same policy. Without being too flashy and all, their security system gets the job done of protecting my house pretty well and that too without making much damage to my pocket. What more do I want...

    • Frank
      07/11/2015 at 19:39
      Reply

      I am not out to say they are the perfect home security company but for having as few of complaints as they do for how many customers they have is impressive. With the Pulse system now available Nationwide I don't care to go with some other small company just to find hidden charges.

  39. Jerome
    04/24/2015 at 10:16
    Reply

    It is for companies like these when you can't resist yourself saying, "Old is gold." After trying umpteen number of security companies in the past, I can without any doubt say that ADT is the boss in the business of home security. Solid equipment, nationwide-reach and efficient customer service being some of the many reasons why I say so. Nice review! I got to know a lot about them through this site.

    • 04/24/2015 at 11:43
      Reply

      Love the quote Jerome. Adding the 'Old is Gold' to our quote wall ;). Thanks for compliments and best of luck on your home security endeavors.

  40. Ann
    03/13/2015 at 07:36
    Reply

    I think its so important to protect your home these says. I've heard some horrific stories recently. Thanks

    • Eugenie
      05/15/2015 at 14:37
      Reply

      couldn't agree with you more

    • Adrian
      06/04/2015 at 05:34
      Reply

      You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.

  41. Security Guru
    03/03/2015 at 22:29
    Reply

    I really appreciate that ADT has been around in one form or another for 120 years. Another great aspect of this company is that they are so widespread that moving doesn't mean a huge cancellation feee for breaking a contract, since it can be transferred to another location. Definitely one to keep on the top of our radar. Thanks for the review!

    • Asher
      06/05/2015 at 07:25
      Reply

      That's a very valid argument in ADT's favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn't have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!

  42. Alex Anderson
    02/23/2015 at 03:28
    Reply

    They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!

  43. Michelle
    02/12/2015 at 00:09
    Reply

    A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I've come back around to ADT. It's a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I'm able to use it at both my Home and Business with a discount too.

    • ADT Fan
      04/20/2015 at 15:32
      Reply

      Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.

  44. Kimberly
    02/05/2015 at 04:37
    Reply

    I have been using ADT for 8 years and there is no doubt in their service. Originally I wanted to go with another company just for the namesake of not being with ADT but after talking with neighbors and family I heard enough bad stories about random companies I went ahead with this one. And of course is established in 1874 so it the best service in this field.

    • Mike
      02/12/2015 at 14:15
      Reply

      I agree one of the main reason's we went with ADT is based on the great feedback from our friends and neighbors via word of mouth. Some time's the basic way is the best!

    • Stephanie
      04/24/2015 at 10:41
      Reply

      I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.

  45. Jenna B
    02/04/2015 at 20:43
    Reply

    We just move into our new house last week and decided to buy new security system for our home and I cam here to check reviews about it. I must say ADT has some strong client base and I will surely think of it.

  46. Jim Henson
    01/26/2015 at 09:08
    Reply

    I figured for less than $40 per month, how can you go wrong. We have been using this service for a few months now and have nothing bad to say about it. I like the options that we have with it and the experience of the company is uncontested.

    • Eric
      06/04/2015 at 15:33
      Reply

      Absolutely, Jim. $40 or even more is justifiable for guys like ADT. You're talking about a few months, I had that Secured by ADT sign in my yard standing proudly since 2005. They are the absolute go to guys when it comes to home security.

  47. Darius W.
    01/14/2015 at 12:53
    Reply

    ADT might have the best reputation of all of the companies that I see reviewed here. This is going to be a tough decision to make when my wife and I move to another home in a couple months.

    • Vince
      03/01/2015 at 13:02
      Reply

      I think this is because they have been so well established. I am still on the fence. I had an estimate given to me and it is quite high. I do love what they offer and they even said they will cut me a deal when I told them I was still not sure. They really work and aim to please the customer which is something I love in a business.

  48. M. Walton
    01/03/2015 at 13:27
    Reply

    Thanks for posting this ADT review. My husband and I have been shopping around for home security companies, and we really appreciate the info to help us make a decision.

  49. Phil K
    12/31/2014 at 11:44
    Reply

    Just stopping in here to say that we're going with ADT because of (a) reputation, and (b) installation. Specifically, I'm thrilled that I won't have to install the system myself which in my large house seems like it would be an unpleasant, time-consuming, and potentially failure inducing task.

  50. Jessika Norman
    12/15/2014 at 00:52
    Reply

    This is one of the more well known companies. I am not sure what it was called but my grandfather got a discount from them for being a veteran. I like that they honor their protection discounts for past soldiers. It was great, but to get a hold of the right person can be a lot of waiting on the phone.

    • Jim Henson
      01/26/2015 at 09:14
      Reply

      The military discount is a nice touch for sure. We took advantage of that as well when we signed up as my wife and I are both in the military.

    • Frederick S.
      05/10/2015 at 13:16
      Reply

      Even if we didn't get a military discount (I'm in services) I still would have gone for ADT. Almost all of my fellow comrades are using ADT in their houses and they don't have any complaints yet. Though obviously military discount is always sweet. It goes on to show how caring and patriotic a company is towards their nation. No home security company I know of does that I think.

  51. Hannah Newberry
    12/03/2014 at 22:00
    Reply

    I really like that this company has an app that can tell you about the traffic and what-not too! I'm definitely going to check them out in more detail now. Very thorough review and very helpful. I had no idea they were so old! Interesting how they've adapted so well to smart phones and apps.

    • 02/09/2015 at 15:20
      Reply

      Hey Hannah., Your right, the ADT Pulse app is different from other companies. Most others use Alarm.com (whitelabel app) for their monitoring. These guys have their own and can be used from any tablet etc.

  52. Heather Smith
    11/13/2014 at 12:21
    Reply

    As mentioned in another review, history is so important when it comes to a Home Security provider. I've only heard good things about them from my friends who use ADT. Also, even though they're an old company the fact that they've kept up with technology and provide an app is impressive.

    • Darius W.
      01/14/2015 at 12:55
      Reply

      I never really knew the story behind ADT as I never thought to look it up online. It is nice to see it posted here and I agree that knowing it helps when making the call which company to go with.

  53. Tonya
    11/08/2014 at 19:45
    Reply

    I love the pricing and information you've given on this company, but I'm a little worried about not getting new equipment after 3 years. I don't want to have to fight for new things every time my contract comes up. Does making a 'threat' to leave the company really work? I'd hate to change companies every three years to get new equipment. I'd love to hear what other customers have done. Thanks.

    • Jan Eberting
      11/15/2014 at 21:05
      Reply

      Hi Tonya - alarm equipment really lasts longer than three years! It really hasn't come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don't need to replace a alarm system every three years! (Or at least I dont). I'm sure if you call them they will work something out for you but basically is sounds like if you don't ask for it after contract is up they aren't going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!

      • Alan J.
        01/03/2015 at 11:46
        Reply

        I totally agree with you, Jan. I've had my security system for 15+ years and I've had only a couple upgrades since I PURCHASED IT.

    • Don Hutchings
      11/23/2014 at 16:10
      Reply

      I agree with Jan. Security systems are not like a cell phone that you need the 'latest new gadget' every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes. There have really only been a few large leaps in alarm technology. 1) When it went from wired to wireless in later 90's. 2) When it went from land line to cellular towers in 00's. 3) Automation which really is a separate market and niche although closely related. Hope that helps in your decision making!

  54. Jen
    11/03/2014 at 18:39
    Reply

    I don't currently have a home security system, but I live in an area with a lot of theft, so I was thinking about getting one. Thanks for this history!

    • Patricia D.
      12/11/2014 at 10:40
      Reply

      Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.

      • Joanne
        12/19/2014 at 15:48
        Reply

        Yeah, these signs definitely deter some unwanted visitors but you have to keep the sign updated. Some of my friends went the cheapskate route and rely only on the sign – this is both risky and stupid! Robbers are getting more and more gutsy so you need a reliable home security system not a sign for your front yard!

        • 02/09/2015 at 15:22

          True statement about robbers Joanne! It is proven that burglars often get more in value ($$) from a home than a bank. The risk of getting caught and punishment if they do is also much lower so good to wise up and get an alarm system.

  55. Brian Vickers
    10/22/2014 at 07:30
    Reply

    ADT is probably the best home security team around. My family used it when I was a kid and I plan on getting a system set up in my own home as soon as my wife and I make a purchase. It may not be the top home security around, but it'll get the job done for sure.

    • Dallin S.
      12/15/2015 at 08:02
      Reply

      Great all around decision. The thing I like most about alarm systems is that when I set it at night I know if anyone breaks in the Siren is going to go off which wakes me up, lets me get the gun while ADT calls the police and other emergency contacts on my list.

      • 01/18/2016 at 16:51
        Reply

        Smart guy Dallin! So many people think a gun is enough but we hear so many stories of home invasions happening when the gun wasn't close enough to get or the burglar getting in at night and the residents sleeping through it until it's too late. At least with any alarm system in place you get a good 30 second warning to get things ready in case of a face to face conflict.

  56. Michael Jacobson
    10/19/2014 at 15:42
    Reply

    Great review. I myself have always wanted to go with ADT, but I felt like I never needed home security. I'll look more into their service, but I'm not too pleased about how they don't give their subscribers the equipment they need. If a new device comes out, people paying for the service should know right away.

  57. Hannah K
    10/09/2014 at 08:23
    Reply

    Shopping around for home security options, and so far this one really does seem like the best bet, both the most consistent and the cheapest. I'm going to have to keep this one in mind.

    • Steph Gaufin
      11/23/2014 at 21:30
      Reply

      Well they shouldn't be too hard to keep in mind since they are the largest around!

  58. Kiley West
    10/05/2014 at 15:01
    Reply

    Unless you plan on spending $1500 plus starting costs for a high end security system ADT is your best bet. Among all the companies that you can get for $100 in start up costs you might as well go with them. I got a lot of equipment and have a shop on the side of my house (I work from home) and it was easy to get that set up with them too. I got a secondary control panel for my side shop but honestly I just use my phone. My kids have downloaded the app so they can turn it on (green button) and off too so they don't have to know how to work the old panels anymore. So in total, if you're going for the standard set up (low starting costs) alarm system then yes go with these guys over the rest.

  59. Alexandra
    10/03/2014 at 00:44
    Reply

    I actually really like this company. I previously had it in my home and they are timely and the protection was amazing. I did however experience a few false alarms (Alarm going off when no one was home) but that was a minor setback that was fixed with a password. I like their pricing and it is relatively low compared to other companies.

  60. Emily Barksdale
    09/06/2014 at 20:16
    Reply

    ADT calls me within a minute of the alarm going off 99% of the time. If I'm not mistaken their Pulse is standard (at least mobile control) I would just advise anyone looking into them NOT to go with a land line system even if it saves you $10 a month. Not worth it.

    • Andrea Robinson
      09/26/2014 at 10:29
      Reply

      Curious what was the problem with the landline installation. Was it the equipment? Sound quality? The reason is that when I move, I was planning to have a landline installed anyway. Also, where I am now I have very sketchy cell service, so I'm not sure I would trust a cell to talk to a security system... thanks for comment, Emily.

      • Alarm Reviews
        09/27/2014 at 18:58
        Reply

        Hi Andrea, Land line is bad for a few reasons. If your LandLine goes out in a storm or gets cut by a burglar your alarm no longer works. Also, in 2016 majority of Landline companies will not be in existence anymore. Cellular monitoring is much safer and all it takes is a small chip inside the panel for this to work. Great questions!

        • Eric Lund
          07/16/2015 at 14:57

          Are the burglers smart enough to cut the TV cable? I use VOIP, which ADT can connect to, because I had them do that at a home I had in California. Having them use the cell chip is the smarter way. I thought because I had bad cell phone service my burglar alarm system would too but the technician taught me that they use a variety of cell tower signal strength (compared to just 1 that my phone uses) and there is never any outage. Cell monitoring is the way to go and most companies don't even offer land line service although ADT still will if you ask them too.

  61. Whitney
    09/01/2014 at 13:51
    Reply

    It's hard to beat the biggest and best. I started out with Guardian but worked my way over to ADT for practical reasons. Lots of companies aren't nation wide so if you have to move (like we do my husband is in the military) it is too much of a pain to try and get out of contract etc. My advice is go with a national company so you don't have to pay any early termination fees.

    • Andrew Armisen
      09/10/2014 at 13:49
      Reply

      This is great advice. I was using a local company a few months ago but unexpectedly got a job several states away, and getting out of contract was a ridiculous hassle! Finally (after MANY phone calls back and forth) I got it figured out and went with ADT and have been very happy with them so far.

  62. Veronica
    08/29/2014 at 15:48
    Reply

    My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don't know. Installation process was quick, the guy really wasn't here for too long at all. The "smart" option is a bit confusing and I wish it was explained a bit better, but in time I'll figure it out. I can truly say they are one of the better security systems out there.

    • Lucy Williams
      05/19/2015 at 05:42
      Reply

      I am with you there Veronica.I, too, grew up with this as our security. And as I've just recently bought my 1st house (YAY!), my parents 'gifted' me 2 years worth of security with them. I might do some shopping once the 2 years is up though.....just to compare.

  63. Aly McMaughn
    08/24/2014 at 19:16
    Reply

    Good review overall, I didnt realize they have been around for so long! I just wish they did more in the ways of customer retintion as mentioned in this review. Basically if you never complain then they will just keep taking your money. That may be normal with most companies but now that I know i am telling my parents to get rid of their old security equipmnent and get new stuff for free.

    • Talia Miller
      12/15/2015 at 08:01
      Reply

      My rating is 8.5/10. I have been with them for over 5 years and just renewed my contract to get a couple of their security cameras. They've always called me each time my alarm goes off which is good for me as I am both a Mother and work a full time job. I'm loving these new mobile controls and being able to see what's going on in my home from work within the Pulse app.

  64. Bradon Simmons
    08/22/2014 at 22:16
    Reply

    If we are counting rankings then my vote is 4/5. I just got them cause I felt I knew them best. My family had ADT growing up and so I followed suite. I didn't really compare it to other companies so can't say I know ADT is #1 or anything but the tech that installed our system did it quick and they showed us how to work it. Their pulse app took some getting used to as I don't really care for a "smart" home and I usually end up using the key remote they got me instead of my phone.

  65. Jess
    08/17/2014 at 17:55
    Reply

    I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?

    • Andrea Robinson
      09/26/2014 at 10:36
      Reply

      I had them a looooong time ago in another house and they did have the motion detectors but not the camera inside. Of course, that was a long time ago so maybe you'll find it. Good luck!

  66. Kyle N
    08/17/2014 at 16:26
    Reply

    You could say I'm True blue through and through! I only wish that ADT updated my sign every couple of years cause I ding it and make it dirty over the summer months. Their support calls me on time usually so I haven't had a reason to leave them yet even though there might have better companies out there

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