Protection One Home Security Review

Protection One Home Security Review

Solid History and Price, so what's the Catch?

Protection One is most well known among business owners.  They specialize in small and large business security systems.  However, they still have a very large number of customers (over 2 million) in the United States.  They have several monitoring stations and business offices across the nation.  If you are a person who needs support then this is a good choice. They are the only alarm company to maintain a A+ BBB rating for year upon year while employing door to door salesmen nationwide.  Before going into too much detail here are some of the advantages and disadvantages.

Pros and Cons of Protection 1 Home Security

Pros
  • Reputable company
  • Long time in business
  • Professional installation
  • Great BBB rating

 

Cons
  • High starting & monitoring costs
  • Dropping popularity quickly with new sales tactics
  • Slow to roll out the touch screen panel and other advanced features
  • Business to business work is an extremely slow process... trust us, we've tried!

 

Tip - Skip ahead in the review by clicking any of these quick links:  Prices - Equipment - Installation - Uniqueness - History - Customer support - Conclusion


 Pricing and packages banner with money icon

Let's talk numbers

They are on the higher end of home security.  They offer basic, interactive and digital-video-energy (home automation) packages. 

Installation:  Git-R-Done.  $99-149.  They are very particular on who can install their systems making sure each technician is certified. 

Activation:  $0.  Some companies may offer Free Installation but then you'll be charged with a $99 activation fee.  Either way, when choosing the right home security system expect $99+ in starting costs.

Packages:  Average starting cost and monitoring rate is more than ADT.  

They have three main packages:

1.  Basic home security:  $44.99 / mo + $99 setup.  Still comes with a touchscreen two way over voice panel.  For equipment you get 3 intrusion sensors, 1 motion sensor and a key-fob.  Smart phone control is more limited but users are still able to arm and disarm the security system.
2.  Digital home security:  $49.99 / mo + $99-149 setup.  Same features as the basic package plus some extras.  This adds extra features to the control panel including local alerts.  You can enable text and email alerts but still not connect or use security cameras.
3.  Digital energy & video security:  $54.99+ / mo + $99-199 setup.  This has everything a person can want in the way of home automation.  For most homes, you may still need to pay extra for door sensors as 3 is not usually enough.  This package comes with a security camera and cool wifi / z-wave features.  For reference, you can get this same package with Frontpoint for $5 less a month and better equipment.

Protection Ones main security package with images of motion, window sensors, panel and keyfob   Protection one reviews on signs, camera, iphone app, touchscreen panel and keyfobs

Basic, digital and video home security packages belonging to Protection One


Security Equipment banner with icon of camera over house

Analysis of their sensors and smart alarm gadgets

Protection 1 uses Honeywell, GE and 2gig branded equipment.  All of which is good quality and reliable. 

Even though they don't have self-made equipment like some companies, it is very common to use these reliable brands to compile customers a security system.

Essentials:  Everything you can think of they have.  Wireless door sensors, motion sensor, cameras, key-fobs and much more.  You will get all the essentials covered  for free with their basic or digital package.

Home automation:  They have indoor cameras, light control, thermostat control and all energy automation that has become the new industry standard.  Choosing home automation package will raise the monthly price but you save a lot on upfront costs. 

Customizing to your home:  Not the easiest company to come up with a package on your terms but they are still willing to bend if you want to trade X sensor for Y sensor. 

Equipment Rating:   4.5


Hammer and wrench icon next to saying installation process

How to get the security system up and running

They are extremely picky with who they let install their systems.  Each technician is certified through several tests.

Here are the steps:

Pick 'n choose: Agree upon a package that best fits your needs.
Schedule:  They schedule a time for tech to install.
Sit back:  Usually takes 1-3 hours to complete the job.  During this time you can sit back and relax or watch the game and let them do all the work.

Tip:  If possible, have someone else that will be using the alarm with you during install so between the both of you, you can remember things.

The technician will stay around to walk you through how to work the alarm.


 What Makes this company unique banner with light bulb icon

Anything special about these guys?

Comparing Apples to Apples with other companies, here is what makes them different.

10 second guarantee:  That was fast!  With other companies you typically deal with an automated answering service.  Protection One claims to answer every call within 10 seconds.

Protection One technician closing door to van

P1 Techs go through a rigorous certification process

Technicians:  Any average Joe can become a technician with most companies.  Protection One takes this title seriously and does a background check before hiring.  Landing a technician job is much easier with Vivint than it is with P1.

DIY and professional install options:  What to choose?  They just launched in March of 2014 a Do-It-Yourself system.  This makes install fee $0, however, you do not get as good of a panel compared to paying for professional install but it is an affordable way to get a security system.  If you do want a DIY system, check out Frontpoint our #1 pick for that. 

Landline Service: For the few out there that still have a landline you will get a discount on your monitoring rate by connecting it through the home phone line.  But beware, all companies are transitioning out of this and using cellular monitoring only.


Time capsule icon next to banner saying History of Company

A glance into the past of Protection 1

They have primarily been a business provider but also have over 2 million residential customers.  Map of call centers, headquarters and service locations for Protection One

Founded:  Quarter decade.  In 1988 -- over 25 years as a Home Security provider.

Location:  Where it all began.  Head Quarters in Lawrence, KS and Romeoville, IL.  Offices dot the United States.

Partners:   These guys could come in handy.  To help you as a consumer they partner with:

1 - Honeywell.   If you do not recognize the name, you have seen it.  Large producer of high end security technology equipment.
2 - GE security.  The name speaks for itself.  Both reliable and safe they have been in the industry for years.
3 - Top awards:  In 2008 Protection One was the only security company listed in the Forbes list of Americas most trustworthy companies. 

Recently they have opened a door to door sales program.  This is making many once loyal fans change as they watch Protection 1 go mainstream and lose their core values.


 Green chat bubble customer support text

Ring, ring, anyone there?

These guys are the king of customer service.  All of their calls are answers by a live representative and guaranteed to be answered within 20 seconds.

Group of Protection One workers and customer service agentsChat Support:  Type Away.  Available, for prospect or current customers.

Tech Support:  Geeks-R-Us.  Any questions you may have about mobile control, working your alarm or need a password reset you will be quickly taken care of.

Online Videos:  Not the most entertaining thing to watch.  They have a blog with video tutorials that covers anything you may wonder.

How-To Guides:  Prefer pictures?  They will leave you with guides how to work the alarm system. 

Customer Support:  Long hours.  Customer service is not automated service or hired out overseas.  They pay extra to maintain this high customer approval.

Email:  support@protection1.com


Alarm Reviews conclusion

So there you have everything from A to Z on Protection 1.  An all around company that many have not heard about for one reason or another.  They do a lot of referral marketing so you may have not seen them on a TV ad like ADT does.  They are heading in a uncertain future by adding door to door salesmen to their company and risk their good BBB rating but they are also in a competitive industry and are taking the necessary risks to grow.

Have you had any experience with P1?  Share your story with us below!

> See how Protection One stacks up against the best home alarm systems <<

60 Comments
  1. Derick F.
    07/01/2016 at 17:09
    Reply

    I tried contacting Protection 1 and it seemed a bit overwheleming. They have different options such as DIY or professional installation and then all the prices differ inbetween. I ended up going with ADT because their Pulse price and system was easier to understand. These guys missed out, at least for now!

  2. Erich
    03/16/2016 at 14:00
    Reply

    My company was with Protection 1 for 6 years. Not one time did anyone ever come out to do service. When we started having problems with the alarm, still no one came out. Then when we had enough and switched services, we received two more bills AFTER THAT DATE. Do not waste your time or your trust with these people. Especially avoid Melissa, Eric, and Rick in the customer service department. P.S. When Protection 1 sent their technician to pick up the equipment that was here (the only time they came here since the installation), the P1 Tech complemented us on the new panel we had had installed by their competition.

  3. Nelly
    01/09/2016 at 05:44
    Reply

    I think Protection One is very cost effective solution for a home security system. I am a single mother and it gave me everything I needed to feel safe at home. I also had them connect the monitoring to a few of my emergency contacts in case a burglary does take place. Thanks Alarm Reviews for specs and details.

  4. Sarah
    11/09/2015 at 11:34
    Reply

    I have been using them for about 6 months and have had no issues. I'm not convinced I have the top of the line security equipment but for an average person like me, it is everything you need.

  5. Maddie
    11/05/2015 at 17:18
    Reply

    I have never heard of this company before, but they do seem pretty good. I'm a little hesitant on a few things they advertise and it's easy to get them confused with all the other 'Protect' brands in Home Security. For this reason (to avoid confusion in the future with who I have for home security) I am going to go with ADT ha. Best of luck to all others out there looking for which company is the best.

  6. Anthony C
    09/11/2015 at 11:28
    Reply

    Decent company, sort of blends in with the rest of them to tell you the trust. I like a good track record but if I am going to go with a large national company it will probably be ADT instead as I have heard of them and know people that use them. Thanks

    • Pete
      11/18/2015 at 12:01
      Reply

      I agree man. Nothing to really bash on here just nothing to get super excited over. Their prices seem a bit much but at least they do the installation for you.

  7. Kathryn Hill
    07/23/2015 at 06:07
    Reply

    Like you stated, good customer service but I feel like their pricing is a bit much. I switched to Protect America (I know the name sounds the same) from what I read on your site and cut my costs by about $15 a month with most of the same features as Protection 1.

    • Teresa
      10/16/2015 at 19:46
      Reply

      I agree. Their customer service is outstanding, but it's on the pricier end of alarm systems. You don't need all the bells and whistles to protect to your home. Go with something affordable but modest.

      • 01/18/2016 at 16:15
        Reply

        Agreed for the most part Teresa. If you are looking for affordability and modesty then check out Protect America who has quality and quantity at a great price. However, home security is one area where it doesn't hurt to splurge a little bit to get it up and running. You are protection your loved ones and the bulk of your assets in possessions so any system under $200 really is a great deal.

  8. Sam
    07/11/2015 at 19:46
    Reply

    I read so much on them and I am still at a toss up. Some say they are great, others say they pay for their reputation. I am thankful for you for doing such a review but I will still continue to look around because I do not want to be stuck with a company that will screw me over.

    • 01/18/2016 at 16:17
      Reply

      Agreed Sam and good to keep looking around. If you are wanting the best reputation then go with our #2 pick, ADT.

  9. Kelly Green
    06/29/2015 at 11:34
    Reply

    I had no idea they required a credit check and lets just say that is the only thing that kept me from getting them. I don't have good credit because of my husband's car loan and that kind of screwed us over. We just got our first home and it is a shame they need good credit to have them.

    • Reba
      07/11/2015 at 18:13
      Reply

      When I worked with them 2 years ago my credit was horrible and they still pushed us through. I think they use this as a means to make sure they get their money. I can't blame them but I would try again and talk to an agent. Maybe it changed since I got them installed but I think it is worth it.

    • 01/18/2016 at 16:21
      Reply

      Sorry to hear that Kelly. For most security system companies you need 560+ credit score to qualify. If you don't have that then look for a co-signer (parent or sibling) who will put it under their name but you can put the payment under your billing. Another option is to pay the 36 months upfront in 1 lump sum and then they will still give you the free system promotion.

  10. Nathalie B
    06/16/2015 at 14:30
    Reply

    They installed a Cellular Unit to transmit my signal. They did a complete system check on all of my sensors, made sure my system was in perfect working order. I transferred my service from ADT because I was not very happy. Protection 1 was very professional and avoided the hard sale. They just gave me what I asked for and great service. I also liked the fact that they have a local office here.

    • Debbra
      06/29/2015 at 12:58
      Reply

      I had a issue with ADT as well giving me more then what I asked or needed and I ended up paying too much and was stuck in a contract. I switched over to Protection One asap and have been pleased since. They customize our own plan to fit your needs for your home.

  11. Donald Hapward
    06/16/2015 at 14:29
    Reply

    We changed our provider primarily to upgrade our system and receive additional systems: CO2 sensor, dog motion sensor and a cellular key pad. Installation turned out to be a problem with an older existing system but those problems were solved and the overall system seems to be functioning properly. Protection One installer sought out another tech who knew how to overcome the antiquated system. Both were courteous and helpful.

    • henry
      07/23/2015 at 06:04
      Reply

      They have a continued effort towards innovation which I am a fan of. I don't want to get a company who is going to stick with a touch pad control panel the rest of my life and never upgrade me to wireless. The companies that knock my door are trying to get me to sign up for those type of alarms.

  12. Miranda
    06/05/2015 at 03:33
    Reply

    Just got a Protection One system installed in my house after going through your detailed review. I'm highly impressed with the initial impressions of them. At each stage, they were highly courteous and took great pains in answering each of my queries. The technicians were thoroughly professional in installing the hardware in my apartment and taught me how to operate and take care of all the things in the nicest possible manner. The initial vibes are surely good.

    • Debbie
      11/30/2015 at 21:31
      Reply

      Great to hear that the technicians were professional, I'm about to get mine installed!

  13. Bill T
    06/05/2015 at 02:37
    Reply

    This company shocked me with a do it yourself solution, at first I didnt want to do it but once they told me that I would get all the same perks and benefits as a professional install I gave it a try, Let me tell ya, some of these features I would never expect from an alarm company.

    • 06/16/2015 at 11:21
      Reply

      Hey Bill, Protection One did roll out a DIY option for people who want it but it is not the main option. They are still primarily a Professional installation company, with thousands of employed technicians throughout the Nation. So for anyone looking at this company, remember that on the phone that it is up to you what you do although you can save money by doing it yourself but much more convenient for them to come install it for you.

      • Liz C.
        06/25/2015 at 22:14
        Reply

        I was just going to post a question and ask about this. So if I did choose to install myself, I would save money, yes? But would it be a pain and get done wrong? Yes! We live in an area that seems to be getting too many break ins and I feel unsafe with my kids when my husband is away on business. We recently had to help someone with money so we are on a tight budget. Thanks for this amazing article on Protection One, they seem like the right one for me.

        • 01/18/2016 at 16:22

          Yes, you would save $99 but it may not be worth the risks. We agree fully and recommend a professional installation company like P1 or ADT for majority of consumers.

  14. Amy z
    06/05/2015 at 02:35
    Reply

    I have had a Protection 1 security system for about 4 months now and I haven’t had any issues. They technician was on time for my install. I LOVE that I can activate my system from my key fob!

  15. Lee
    06/05/2015 at 01:00
    Reply

    I am very satisfied with their service and knowledge of their products. I would highly recommend them to protect your home. I have used them for the last 4 years and have no plans of changing my home security needs. When I leave my home my smart phone alerts me if anything is wrong.

  16. Miguel
    06/03/2015 at 14:30
    Reply

    I'm quite fussy when it comes to BBB ratings and it's awesome to know the company I'm thinking of going with has a fantastic A+ on BBB. Another thing which is equally important for me is the quality and variety in equipment. Also, after reading your reviews, I can see in that area too, Protection One have started doing a much better job than before. With the latest rollout of new gadgets, they seem to have finally covered that area as well in which they were lagging behind somewhat all this while. With all things covered now, I think I can go with them without having any qualms.

  17. Ronnie
    06/03/2015 at 07:13
    Reply

    Excellent review. Gonna take my business to a new office premises soon and so was thinking of going with Protection One to secure my business. Was unsure whether to go with them or not, but after reading this review and hearing some nice words about the company both online and offline, now I feel I can go with them without any hitch. Will post my experience with them here after I finally get their system installed. Thanks for the help!

  18. Simon
    04/24/2015 at 10:30
    Reply

    Great review about one of the best home security companies around. I can get high-grade equipment, jaw-dropping packages and other tiny or big things from other service providers too. But for me it has always been customer service over any other thing. Great customer service has been my number one reason for buying from Protection one, as I had heard great things about their CS from my friends and others online. And I'm so glad I chose them, as they didn't disappoint. Be it through phone or email, they were really prompt in replying back to me, every single time. Legit guys!

  19. Robin Watkins
    03/21/2015 at 09:14
    Reply

    I worked for a Toyota dealership that used Procection1 as their security provider and they were very happy with their customer service support. I think that most of the larger companies offer similar products, but it's the personal touch that keeps customers.

  20. Bob
    03/13/2015 at 07:37
    Reply

    I'm always looking for the best customer service. No matter how much you pay you should be treated like royalty! Thanks for the information.

    • Joanna
      05/10/2015 at 13:22
      Reply

      Haha... Right! I two have similar thoughts in life. Service first, everything else comes second. I had cheaper options in many security companies when I went with Protection One last year but still I chose Protection One, simply because of their best in class customer service in the business.

  21. Phillip Kawi
    03/03/2015 at 22:42
    Reply

    It sounds a bit like the best aspect of this company is their people; their team does sound very impressive. I'm not completely sold on their equipment performance, particularly in this price range. Am I misreading this? I am interested in the "Zone" feature mentioned in the comments. That's intriguing. If you ranked the companies, where would this one stand?

    • 01/18/2016 at 16:36
      Reply

      Hey Phillip., The zone feature is available with our top 2 companies ranked here. We have Protection 1 ranked at 5th currently due to they are falling behind quickly. Their customer satisfaction is dropping fast, in 2016 they are behind in equipment automation and have escalated prices again. They are also fighting hard to keep a good BBB rating now, it's sad to see such a good company fall down the rankings.

  22. Andrew
    02/23/2015 at 04:59
    Reply

    You don't get an A+ on BBB just like that. That alone is enough for most of us to go with Protection One over others. But if that wasn't enough then according to my personal experience also, they have been a top-notch security company with high grade equipments, prompt customer service and overall nice packages. They have a strict quality control in everything and it shows.

  23. Anderson
    02/12/2015 at 00:15
    Reply

    I was bummed to learn that Protection 1 added summer salesmen to their force but I understand it as a way to compete against what Vivint and ADT are both already doing. I trust their sales reps much more and they have still maintained a high BBB rating after 2 years of having them out knocking doors selling their security systems so I don't think it affects them as a company or reputation. I like P1, nothing too great or too bad stands out about them from what I've seen.

    • Connor
      06/05/2015 at 07:37
      Reply

      You share my thoughts as well, Anderson. Wasn't exactly ecstatic learning about Protection One too going the door-to-door salesman route. But then I thought, they are not some toddler in this business. They have a pretty great reputation at stake and would never do something which may result in them losing their terrific A+ ranking on BBB.

  24. James
    02/05/2015 at 03:08
    Reply

    So what did they upgrade in their equipment this year? I am comparing them to ADT and don't care about the price as much I do as the overall grade of equipment.

    • 02/11/2015 at 16:51
      Reply

      Hey James., Great question. They updated their man panel to 2 gig, they now have Pan tilt cameras, Z wave and zone control (Where it turns off when your phone is within a certain reach of the home. Great feature for advanced people). ADT Pulse is going to have what your looking for in the ways of equipment but Protection 1 has a few more advanced things although you will pay about $6-8 more per month.

  25. Jenny Krest
    01/26/2015 at 09:11
    Reply

    I must say that the BBB rating for this company of an A+ is well deserved! We have never had any issues with this company and do recommend it when we can. We got the home security after our home was broke into after we moved into it 5 years ago and I have never felt safer with it.

    • Sandy
      03/01/2015 at 13:07
      Reply

      I have mixed feelings with the BBB. I once saw on the news that companies can (and often do) pay a large fee to get a better grade. So many A+ companies, are actually more like B-. I rarely go on that. I actually ask around and I know a few people who do have Protection One and only 1 person said to avoid them. The others either liked it, or loved it.

    • Sean P.
      04/24/2015 at 10:53
      Reply

      Of course it is well deserved. Maintaining an A+ on BBB is not a kid's play.

  26. Oscar Wilson
    01/15/2015 at 07:17
    Reply

    I am agreeing with you Thomas. This company is a good choice and part of the reason that I kept them as my home security company was the customer service that was very helpful.

  27. Gleason T.
    01/15/2015 at 06:57
    Reply

    I am having a hard time getting through this review and not just going ahead and purchasing that "most popular" plan. This company offers so many options when it comes to home security that seem simple and easy to install.

  28. Alan M.
    01/03/2015 at 13:30
    Reply

    It's great to hear everyone's experiences with Protection One. Does anyone know if they offer a military discount?

    • Jade Long
      06/05/2015 at 01:17
      Reply

      I would like to know that as well. My husband is in Navy and we were thinking of having a security system installed at our new house and would love to have some rebate if we can. After reading this very helpful review about Protection One' services, we're thinking of going with them only. My findings suggest that they are one of the best in the business as the majority of the reviews I have read of them are mostly positive.

  29. Mike
    12/20/2014 at 07:51
    Reply

    I’ve used Protection 1 for several years and I’m satisfied with their services. If I had to switch to a competitor, I would choose ADT just because they are cheaper and think I’ll do so if these guys don’t change their pricing plans in the near future.

  30. Amber Lynn
    12/15/2014 at 00:56
    Reply

    They have the best customer service for a reason... No employer goes underpaid! haha Anyways, this is likely my favorite company. Out of all the ones I have checked out, nothing beats grade A customer service. Unfortunately, the prices are higher than some others. I hope they come down in time, they care about their customers and I like that.

  31. Jocelyn Brinkerhoff
    12/03/2014 at 22:41
    Reply

    I really like that they actually care who they hire to enter our houses and install security systems. Very cool. Also, the ten second call guarantee is really great! They seem to really care about their customers, which I think makes up for the price. I'm not sure if I can afford this just yet though.

    • Alarm Reviews
      12/09/2014 at 11:51
      Reply

      Hey Jocelyn, Ya they have some great things -- the price is pretty standard. You'll find its less expensive than Vivint, most local companies that charge upfront for equipment etc. The home alarm companies that are cheaper then them are only by a couple of dollars a month so all in all it's worth their better customer service in our opinion.

    • E. Riddle
      01/03/2015 at 11:53
      Reply

      That's true--it does seem they care a lot about their customers...I don't know if it is enough to push me over the edge but I am going to give them a call!

  32. Jay
    11/24/2014 at 21:38
    Reply

    The one thing that truly caught my eye was the 10 second guarantee! That is unheard of, especially compared to how the majority of companies deal with customer service. That's a definite plus in my book.

    • Keith W.
      01/26/2015 at 09:16
      Reply

      Well, you cannot go wrong with a guarantee like that, can you? I thought the same thing when I saw that.

    • Steve Cook
      02/12/2015 at 14:18
      Reply

      I second this it is a great guarantee and definitely helps us feel more secure. The fact that they are always adding new features is awesome as well.

  33. James Wright
    10/19/2014 at 16:27
    Reply

    To be honest though, I never heard of this service, but with 2 million+ customers it really helps sell it to me knowing others are with them Nationwide. Thanks for sharing!

  34. Andrea Robinson
    09/25/2014 at 09:36
    Reply

    I was approached by one of their salespeople years ago and came really close to going with them. A lot of people in the neighborhood did get their system and were happy with them. Their salesperson was great and I was just not in a position to buy anything at that time. I've been putting off a move but will be making it sometime over the next couple of months and this info will really help. On your comparison chart, I noticed that some of the companies offer the medical alert pendants and just wondered if these guys did? Thanks!

    • 06/08/2015 at 09:47
      Reply

      Hi Andrea, Protection One does offer a Medical pendant and it doesn't increase their monthly cost for it. Thanks and best of luck to you!

  35. Joseph Birchall
    07/30/2014 at 16:54
    Reply

    I've used Protection one for 4 years now. Never really had a problem with them but always felt they are pretty average. From what I have seen lately is they came out with new yard signs and a new logo (no more diamond) and have gotten some better equipment. However, I am still left with an older security system unless I cancel them which I might do and then get back with them 6 months later. They are Parr with the other companies but are working on standing out more.

    • Andrea Robinson
      09/26/2014 at 22:56
      Reply

      Hi, Joseph. It seems to me that Protect America is cheaper. I was just wondering if price was a consideration for you and if you switched away from Protection One for 6 months, would you be looking for a cheaper company or about the same?

Leave a Comment