AMP Security Reviews
Who is AMP & Why they're Knocking on Your Door
Last Updated: August 2, 2018. Knock, Knock! No, not a joke this time.. sorry. If you are reviewing AMP Security (now called 'AMP Smart') it is most likely because a sales rep knocked on your door. Like Vivint, Security Networks and Protection One; they are a company located in Utah that offers high commission sales to men and women over 18 who are willing to sell their security system.
AMP Security Headquarters in American Fork, UT Shown (Previously in Orem)
Lets take a look at the good and the bad of AMP:
- Installation done for you
- Quality equipment
- Steady growth as a company
- Touchscreen security panel
- Service nationwide
- Tenancy to have sketchy sales-reps (as any door to door company gets occasionally)
- Dozens of BBB complaints
- High monitoring prices
- 60 month contracts
- Lack of customer support
- They sell your contract to Guardian Protection, confuses customers on who they are actually using as a provider.
We'll discuss their door to door sales tactics and if it's a scam below.
Who they are and where they came from...
Founded in early 2000's with headquarters in Lehi, UT.
They are a home security authorized dealer for Guardian security. What does this mean? They up-sell you the contract value and Guardian does the monitoring service. AMP will supply the installation to one of their techs using Honeywell equipment. So lets say Guardian charges $39.99 a month, AMP will sell that 60 month contract (Beware!) to you for $47.99 a month and make the additional $8/month when selling your contract to them. This is how most dealerships work in home security. It gives them a chance to focus on marketing and producing sales and not worrying about the back-end of monitoring your account.
They have 550+ employees (lots of turn over each year, common in the door to door industry), most of whom are 1099 contracted employees that work 4-5 months out of the year selling door to door or installing security systems. According to Inc 5000 they did $24.8 M in revenue in 2012 and continue to grow year after year. They now primarily advertise the smart home features and not solely security as Vivint has also done.
What kind of home security equipment can I get?
They will install Honeywell security equipment which is a great brand. They carry pretty standard packages and products with nothing to 'oohh' and 'awwwe' over like ADT Pulse has. The system is wireless, you can get all the primary sensors but we do not recommend doing home automation with them. Why not? Because their technicians are taught a crash course on how to install home security systems in a period of 2-3 weeks before going out for the summer. Also, the tech only gets paid per install (around $100-150) so the faster they go the more installs they get and the more they will get paid. Meaning, they will crank it out and not do a great job.
Here is a screenshot of the equipment shown available on their site as of January 2016. They have newer equipment including touchscreen panel and smart home features (smart doorbells, thermostat control etc.)
Door to Door Sales Rep Review
This is most likely what got wanting to do an analysis on AMP. As mentioned above, each year typically May to late August they send out a force of sales reps door to door. It is a commission based job which can bring about dirty sales tactics. Their BBB rating of a C comes from the complaints of customers who feel they got duped out of something or forced into a contract by pushy sales reps.
Your best bet is to never rush into the decision. They will make it sound like it is a once in a lifetime offer but it's not. There are plenty of good deals going on constantly and good for you for doing research before signing the dotted line. The sales-reps make anywhere from $400-800 depending on how long they have been with the company and how high of a monthly monitoring rate they get you at (and a few other things taken into account). So you can imagine with close to $1000 on the line in each home they are in, things will be said and done that may violate AMP's guidelines but the rep is doubtful to ever be fired for it.
Are they a scam? AMP is not a scam, but you have to read the contract before signing. Beware that it is a 60-month contract and not standard 36. It may auto renew on you in month 59 without you knowing so check that too. Most of all, don't be afraid to say no, take your time to inspect the company and call them back.
Here is a screenshot of a few Google customer reviews:
With mixed ratings from customers and a C BBB record we don't recommend you go with AMP security. You can find better deals with better equipment right here on our website.
If you have had any experience with this company please leave a comment below.