AMP Security Reviews

AMP Security Reviews

Who is AMP & Why they're Knocking on Your Door

Last Updated: June 1st, 2017.  Knock, Knock!  No, not a joke this time.. sorry.  If you are reviewing AMP Security (now called 'AMP Smart')  it is most likely because a sales rep knocked on your door.  Like Vivint and Protection One; they are a company located in Utah that offers high commission sales to men and women over 18 who are willing to sell their security system.

Lets take a look at the good and the bad of AMP:

Pros
  • Installation done for you.
  • Touchscreen security panel
  • Finally, service nationwide

 

Cons
  • Sketchy salesreps
  • Dozens of BBB complaints
  • High monitoring prices
  • 60 month contracts
  • Lack of customer support
  • Finally, they sell your contract to Guardian Protection.

 

We'll discuss their door to door sales tactics and if it's a scam below.


History of Company

Who they are and where they came from...

Founded in early 2000's with headquarters in Lehi, UT.

They are a home security authorized dealer for Guardian security.  What does this mean?  They up-sell you the contract value and Guardian does the monitoring service.  AMP will supply the installation to one of their techs using Honeywell equipment.  So lets say Guardian charges $39.99 a month, AMP will sell that 60 month contract (Beware!) to you for $47.99 a month and make the additional $8/month when selling your contract to them.  This is how most dealerships work in home security.  It gives them a chance to focus on marketing and producing sales and not worrying about the back-end of monitoring your account.

They have 550 employees, most of whom are 1099 contracted employees that work 4-5 months out of the year selling door to door or installing security systems.  According to Inc 5000 they did $24.8 M in revenue in 2012.

security equipment

What kind of home security equipment can I get?

They will install Honeywell security equipment which is a great brand.  They carry pretty standard packages and products with nothing to 'oohh' and 'awwwe' over like ADT Pulse has.  The system is wireless, you can get all the primary sensors but we do not recommend doing home automation with them.  Why not?  Because their technicians are taught a crash course on how to install home security systems in a period of 2-3 weeks before going out for the summer.  Also, the tech only gets paid per install (around $100-150) so the faster they go the more installs they get and the more they will get paid.  Meaning, they will crank it out and not do a great job.

Here is a screenshot of the equipment shown available on their site as of January 2016.

AMP wireless security equipment

security salesman

Door to Door Sales Rep Review

This is most likely what got wanting to do an analysis on AMP.  As mentioned above, each year typically May to late August they send out a force of sales reps door to door.  It is a commission based job which can bring about dirty sales tactics.  Their BBB rating of a C comes from the complaints of customers who feel they got duped out of something or forced into a contract by pushy sales reps.

Your best bet is to never rush into the decision.  They will make it sound like it is a once in a lifetime offer but it's not.  There are plenty of good deals going on constantly and good for you for doing research before signing the dotted line.  The sales-reps make anywhere from $400-800 depending on how long they have been with the company and how high of a monthly monitoring rate they get you at (and a few other things taken into account).  So you can imagine with close to $1000 on the line in each home they are in, things will be said and done that may violate AMP's guidelines but the rep is doubtful to ever be fired for it.

Are they a scam?  AMP is not a scam, but you have to read the contract before signing.  Beware that it is a 60-month contract and not standard 36.  It may auto renew on you in month 59 without you knowing so check that too.  Most of all, don't be afraid to say no, take your time to inspect the company and call them back.

Here is a screenshot of a few Google customer reviews:

Google customer reviews

Our conclusion

With mixed ratings from customers and a C BBB record we don't recommend you go with AMP security.  You can find better deals with better equipment right here on our website.

If you have had any experience with this company please leave a comment below.

> Read Our 2016 Best Home Security System Reviews Report <

52 Comments
  1. Catherine Boggs
    06/16/2017 at 20:31
    Reply

    My husband and I had been talking about getting a security system, but just never got around to it. ERIKA FIGUEROA stopped by our house 6/10/17 and offered us a wireless system & even a doorbell camera (for free!!!) for our home if we agreed to keep a sign out for advertisement. My husband is an IT guy and said the SMART PANEL we got is unlike anything other companies offer. For everything we received, price to keep it connected is VERY afforadable. If you live in the Tacoma area, contact Erika from AMP SMART. She was very personable, knowledgeable, and even came by the next day after having it installed to make sure we didn't have any questions. Great experience!

  2. William Woolsey
    06/11/2017 at 10:01
    Reply

    Had a great experience with AMP Smart. I spent many years with ADT and kept having unexpected, unannounced rising prices. I ran into Amp's Kyle while walking my dog in my neighborhood, after he had respected my no solicitation sign and had not come to my house. After discussing the AMP plan, I ended up getting a great deal on a great system to upgrade my older system. The installation was done the SAME DAY and the tech Anthony took his time, knew what he was doing, and did a great job. The complaints I have read on this page were all moot points for me. Make sure and ask questions whenever someone wants to sell you recurring services. Of course they want to lock you in to a contract, so do all the others. You need to ask the question "for how long", "does it auto renew", and "for what term does it auto renew". Of course you will pay something for the equipment, installation, and monthly fee; no one is going to give you everything for free. I never felt I was being highly pressured, and would not have done it if I did feel pressured. Always read the contract before you sign it, and if for some reason you cant you have 3 business days afterwards to read it. Nothing sketchy here for me, just a great customer experience and similar to what I have seen with other companies.

  3. Kevin Dusty
    06/06/2017 at 16:04
    Reply

    Salesmen told me to just try it out so after talking for a while I though it sounded like a low risk because when I asked about early cancelation he told me the cost but that was only if I didn't return the system after I canceled so I said no problem with that if I canceled I didn't want it for anything. So I asked if I can just cancel and return the stuff and not get charged how dose that work on their end and he told me most people that get it end up keeping it so it was not much of an issue. so trusting old me signed his paper and after just two and a half months it breaks even though I barely used it. so I call up to cancel and guess what. all that stuff he told me about the cancelation fee being waved if I returned the system was total BS and they couldn't get ahold of them so I get screwed. word to the wise if you see them coming don't even let them speak just shut the door in their face, better not even answer the door

  4. Dave
    06/02/2017 at 20:53
    Reply

    They were in my area a short time ago. Two sales people stopped by. During the short conversation, I asked if they could leave a brochure or business card. They couldn't do it as they would be in the area for only a couple of days. I wouldn't allow the yard sign either.

  5. CJ
    06/01/2017 at 08:18
    Reply

    Better training of your sales representatives would be more appropriate, and maybe people like me would not be so inclined to "slam the door in a salespersons face" as I did! I felt threatened by a person that 1. looks sloppy, 2.calls me by name and the first thing he asks is "Do you know your neighbor's name"? and then 3. Gets real "pushy and threatening" when I tell him, I'm not interested"! ( I already have an alarm system and a sign on my door stating "NO Solicitation")! If you are a "reputable company", this sort of activity is threatening and unethical! I will not open my door to any salesman again!

  6. Patty Counts
    05/27/2017 at 19:16
    Reply

    I am a soft touch and signed up for service, but never figured out to use it, I just tolerated the little chime whenever my doors were opened. One of the convincing aspects was that free installation would be offered if I moved after having the system one year. Called to get moved after I moved - now it is $99! and I am stuck paying for another 2 years - for nothing! I don't even live in the armed house!

  7. Frustrated Customer
    05/26/2017 at 18:14
    Reply

    Same situation with us... we are cancelling while we can. Lies and they do run your credit and set up up when you think your being nice and doing a "survey". Btw. Do your research because ADT and slimplisafe and all these other companies don't do it through phone lines anymore as times have changed and that it there "big" selling point. I would rather go for a company that is A+ on BBB then a C. I was to be on account too and when I tried to cancel they told me my fiance had to do that and that I couldn't. That was not mentioned until she put me on hold to contact the sales rep and got back on the phone. If you talk to them they will stay for hours and they will come back daily! I had plans to go to the store and I didn't get to go until 3 am in the morning. (THEY WORK LONG HOURS)

  8. Romeo Nguyen
    05/24/2017 at 05:31
    Reply

    The best 70$ I've spent in a long time! The rep was clear about what I signed up for and they even did a survey before hand with the corporate office. Thank you Amp smart!

  9. Daniel
    05/24/2017 at 00:30
    Reply

    Sales Rep came out to my home Monday afternoon. Seemed very sketchy. I allowed him to pitch his sell. However I did not give in to it. He was very push and like I said very sketchy. Asking weird questions like "where do my dogs sleep?" About what time do my family leave the house unattended?" Wanted to check out my doors and windows. Asking about some electronics that were out on the table. "Who's tablet is that he asked" I immediately felt uncomfortable and asked him to leave. I wrote his company to complain and to report his unusual lines of questions. I did inform him my boxers sleep where ever in the home and if anyone comes in they won't leave without something getting bitten off.

  10. Molly P.
    05/22/2017 at 16:59
    Reply

    Question - Why do they sell your contract? I don't understand what purpose that serves. If I signed with AMP, why then am I forwarded to Guardian Security? I am at a loss here. I am not sure what company to go with and have limited options that I can afford and that are covered where I live. Can you let me know what "selling the contract" means?

    • 05/24/2017 at 10:29
      Reply

      They are an authorized dealer for the 'Parent' company, Guardian. Many home security companies work this way. ADT - Monitronics for example and Vivint is a possibility down the road. Dealers (such as AMP) then don't have to provide the monitoring service, deal with customer support (after their initial 3-6 months depending on agreement with company). They focus on the marketing and installation of the security system and then sell the contract at a 36-52x multiple of the monthly monitoring rate. Win/win situation except for customers that don't understand their monitoring isn't through the original brand they signed up with.

  11. Angry HomeOwner
    05/18/2017 at 05:47
    Reply

    Sales rep last night asked me all kinds of questions about our security system. Didn't give him many details except that we have a thorough one we're very happy with, and that Btw he's currently on camera. Glad to be able to tell by above comments that they actually do provide some service (even though it's one no-one should buy) as I was concerned he was a scout for a bugler gang. Signing a contract with a door to door sales rep is the equivalent of giving your CC # to someone who calls YOU on the phone (not the other you way around) - NEVER ever sign contacts at the doorstep or even let those folks into your house. They will confuse you and talk until you either give in and sign or you get mad and kick them out. The result us never a good experience.

    • 05/18/2017 at 15:42
      Reply

      Good point and validation. There are several door to door scammers out there but AMP doesn't fall into that range... That being said, some of their reps (like Vivint or any other door to door company) may and will lie to get a sale and that is essentially out of their hands. It is up to the customer to read over the agreement, understand your rights and not feel pressured to do a 'same day' installation.

  12. Precious
    05/17/2017 at 17:31
    Reply

    I just got service they put in security alarm Sat but didn't put doorbell in until wed . They had all these wires taped and pieced together to reach the outlet in my living it looks really tacky plus they wanted me to pay 65.00 a mo .

    • Romeo Nguyen
      05/24/2017 at 05:46
      Reply

      Yes. You have to pay for things in life.

  13. Dessie
    05/12/2017 at 06:46
    Reply

    A rep went through our neighborhood taking pictures of our houses yesterday! When asked why, he said it was to ping his location for the houses he stopped at. The nonemergency police were called apparently 3 times because there's a no soliciting sign at the entrance. The police told him to leave & he came back. Neighbors report he had a mouth on him when they told him no soliciting & to leave. He left a brochure with us with his name & address on it, so I'm going to hang onto it in the event something shady happens.

    • 05/18/2017 at 15:46
      Reply

      That's good information Dessie. At $500-900 per a sale, these guys will do nearly anything. Door knocking in 'No Soliciting' areas is actually taught and referred to as 'easy sales' because these doors are 'hit up' less than others. ABC did an investigation on this as well with a different door to door company. I'm sure he is not causing any harm, just being an eager sales rep trying to earn the big bucks during summer months.

  14. Anita Baker
    05/06/2017 at 09:01
    Reply

    I love my doorbell camera! Let's me keep an eye out on my front porch from my phone, thank you amp smart! :)

  15. Fred
    05/04/2017 at 18:17
    Reply

    AMP Smart has top-of-the-line equipment and I am very happy with their services

  16. Anne Bauguess
    05/01/2017 at 14:55
    Reply

    I had a rep come to my house. After listening to his sales pitch I told him I would think about it over the weekend. However I had decided not to purchase when he returned on Monday. Of course he didn't like the fact that I wasn't going to buy and said we will just let a neighbor have it for free. I said that's ok. But what makes me so mad I found they had run a credit report on me. I'm thinking about contacting an attorney because NO ONE gave them permission to do that. So glad I didn't sign anything with them.

    • 05/03/2017 at 14:57
      Reply

      Hey Anne., based on an app that several door to door companies use, they can run a credit report fairly easily with just your name and address. Lots of reps will run 'qualification' checks because in order to get a security system most users have to pass a 600 credit score. They should let you know they are doing it and the rep is in the wrong here, however contacting attorney is a bit extreme as they are usually soft credit checks and will be wiped off soon. Best of luck and hope we helped you find the security system of your needs!

  17. Alan Brown
    04/28/2017 at 12:59
    Reply

    Sales rep 'David' came to home trying to get me to get a $60.00 a month from this company. Its none of his business what I have for security, period.

    • 05/01/2017 at 11:25
      Reply

      Agreed Alan, they need to be more careful about how they approach the topic of security. But he is just doing his job, trying to create urgency and get you to buy an alarm system. Don't be too hard on the guys ;).

  18. Meredith
    03/11/2017 at 22:41
    Reply

    An AMP rep came to my door this evening and basically tried to force me to sign up with the company. He was very pushy I refused I told him I have a no soliciting sign and that it is there for a reason, and that if I wanted to purchase any equipment from a security company that I know how to find one myself. Very unprofessional, tried to use scare tactics to get me to sign up by saying someone could easily cut my lines and render my security system useless. We had an exchange of words and he left.

    • 03/13/2017 at 19:49
      Reply

      Sorry to hear that Meredith. However, this isn't a reflection of AMP the company. Vivint has very agressive sales reps as well but tend to keep a good online reputation. Because reps are strongly influenced by commission, they tend to get a bit pushy. Always remember your rights as a homeowner and the word 'no'.

      • Shanna Tanner
        05/17/2017 at 06:40
        Reply

        I am within the 3 day grace period, it was just installed yesterday. how do i go about cancelling and return the equipment.

    • Mitch
      04/19/2017 at 17:13
      Reply

      Funny you should mention this. My wife had the same thing happen to her while I was at worth. The sale's rep tried to scare her in to thinking we needed a system. Pulled out all these BS stats on crime rates and stuff in the area. We hardly have any issues around here. Good thing I got home before she signed the paper, God love her. She is easily talked into things when someone scares her. I tore into the dude so they will never send someone here again. Very rude, I was not happy.

  19. Betty Aitken
    01/31/2017 at 09:28
    Reply

    Have a Guardian sign outside....not sure why. Tried to get to customer service, forget it. Never called me backed. AMP deducts monthly bill from checking so it can be a bit confusing on who my real service is with.

  20. Better Harp
    01/23/2017 at 09:33
    Reply

    My experience with this company has been a nightmare. They repeatedly didn't fix problems that I had, I just stopped using the system altogether and kept paying them because I was in a contract. After 3 years I told them I wanted to cancel service. They said I didn't tell them and I have to keep the contract FOR ANOTHER YEAR! I owe them, they say, $277.00 so far, for service that I haven't used. I will not pay it! I rue the day I ever got mixed up with this company.

  21. James
    01/16/2017 at 14:37
    Reply

    Bait and switch! They came up saying that I was a great promotional home since I'm located on a corner lot. They then told me that for marketing purposes they would give me a free system as long as I keep the sign visible and have it replaced if it is damaged or stolen. After about 2.5 hours they wanted $100 for installation and $55/month for service!Not only is that way overpriced, I had already told the guy, "look this is cool but if it cost me ANYTHING, I'm out." I'm not sure what part of anything he didn't understand. O well, now I know a lot about security systems.

  22. 01/12/2017 at 11:32
    Reply

    I have many complaints about AMP Security! Number one, the sales agent was very forceful and deceitful with providing adequate information (cancellation policies)! He guaranteed that I would be able to do so within 3 days without specifying Saturday as a business day! I was mislead and suckered into getting the system! Number two, after speaking with various Customer Service Representatives;none of them were able to assist me! I had to continue to call requesting to speak with a supervisor! After many more attempts I finally spoke with a supervisor. She promised me that she would take care of this matter without having to pay more monthly fees! That was fraudulent! I am at $202.56 in the rear just because she waited weeks before a response at which I had to call to get feedback! They are constantly calling asking for payment when they have not meet their obligations! I have made arrangements to make payment but feel swindled out of money and time! I could have stayed with my previous provider for much less!

  23. Linda K
    01/11/2017 at 00:05
    Reply

    never,never, never do business with these people. they are deceptive, no support, never mentioned the contract is 60 months. promise you everything and don't deliver. I just wish I could get out of the contract. $55.90 a month!!!! not worth a dime.

  24. Doris L Adkinson
    01/03/2017 at 18:37
    Reply

    AMP brochures looks beautiful. The sales rep is smooth as silk. Do you think you are going to get that nice equipment, you are very much mistaken. You will not get that equipment, you will get some cheap equipment that they will say you had (Existing) all along and they were trying to save you money or something after they have assessed you and your neighborhood to be not worthy of their top grade equipment. Nevertheless, you will not get the nice Honeywell equipment or enough sensors for every window. You have been duped into a five year contract with a less than efficient system or an inadequate AMP Security System. This company needs to go bust with their trickery ethics. Please don't sign on the line.

  25. Doris L Adkinson
    01/03/2017 at 18:04
    Reply

    AMP Security sales person will show you a brochure filled with Honeywell equipment that they will install in your home. Not every piece of equipment is Honeywell. They will switch it and install GE equipment. The wireless smoke/heat sensor is not Honeywell, it is GE and can not be connected to the panel. My two door/window sensors that were initially installed are GE. These people will do a bait and switch on you. By accident, I discovered after the AMP rep came and did not recognize the equipment that they installed years earlier. Later, he said it was GE equipment that must have been in the house before. I never had a security system before. On the contract, it is listed as preexistence. So my front and back door/window sensors were listed as preexistence because they are GE equipment, the hall motion sensor was also listed as preexistence because it is GE. I signed the contract because I did not know their codes. I assumed that all the equipment would be Honeywell, an reasonable assumption because it was advertised to be all Honeywell. They were able to tied the door/window sensors and the motion detector to the panel. The fire/heat alarm was not compatible and was not listed any where on the contract. It was just there to appear as though I had a good security system. I have never heard it go off. I am not sure it works. AMP Security ethics is questionable and needs to be addressed by the BBB. I had to buy two more new door/windows sensors. These were Honeywell's this time, which I should have gotten the first initial time of installation of my system to cover more windows. I was hoping to connect the smoke/heat sensor to the panel and paid to have it connected, however, the tech was not able to do it. Again, my security system is not complete.AMP Security is not worthy of a good rating and has questionable ethics in that they have baited and switched equipment at the customers expense. I wonder how many customers have GE equipment when they should have gotten Honeywell equipment and you signed the contract.

  26. Greg Pereria
    11/22/2016 at 21:48
    Reply

    Never work for them or do business with them

    • Annette Keel
      12/30/2016 at 16:00
      Reply

      I will never use AMP again. Their sales representative misleads you thinking this is free. I was told you could cancel anytime which was wrong. In order to cancel you have to pay $1200. Just a warning do not let them enter or sign, their representatives are LIARS.

  27. elsie dawson
    11/03/2016 at 11:00
    Reply

    I had tried to install AT&T security system but I had a detached garage and studio and their sysem would not function outside the perimeter of the house. AMP/Gardian with Honeywell hardware was the only system that wou work with two external sources.

  28. Fred
    10/29/2016 at 09:12
    Reply

    Guardian is the monitoring system who said they used them for the install on my neighbors across the street, made it really confusing to understand who AMP is and what I was buying.

  29. Paul Schubert
    10/12/2016 at 12:16
    Reply

    I have a sensor that goes off by itself. When I called salesman to complain he said it wouldn't trip the alarm anyway... WTF? Why did he have tech program a 2 minute delay on it and why did I get a call from Guardian saying my alarm went off? Then when I called for service AMP told me 3 weeks they could be out and just bypass faulty sensor... They gave me a date and never showed up. When I called they gave me a new date/time... Run people run!!!

    • David
      10/25/2016 at 09:09
      Reply

      Paul. I am sorry to hear that you had some frustration. AMP seeks to do all that we can to provide exceptional service. I know this issue was resolved and if there is something more that needs to be done to resolve this to your satisfaction, please reach out to me. 800-817-3918 x.4015

  30. Steve
    10/07/2016 at 02:24
    Reply

    Whenever the sales are commission based, they usually means that they will do whatever it takes to make the sale and whatever it takes to keep the sale. Bad sakes tactics!

  31. Marilyn Boyd
    09/24/2016 at 19:43
    Reply

    I had thought about getting a security system but after what amp is doing to my son I sure wouldn't get theirs. Especially after reading these horrible reviews.

    • David Wilkinson
      10/25/2016 at 09:11
      Reply

      Marilyn, I am not sure who your son is. I cannot find any employees on our record with the last name of Boyd. If there is a different name and something that I can look into, I would be happy to assist,

  32. 09/24/2016 at 18:37
    Reply

    I chose not to do it within the three day grace period. Had to fight them for almost a month to get my money back. Then today I get an invoice for $400.00 stating that one of the pieces returned was scratched up and had a hole in it. Those pieces left my house in the same shape they came in. Yes, the company is just as much of a scam artist as the sales reps.

  33. Wendy Byrne
    08/30/2016 at 12:39
    Reply

    lies lies and lies, single mom can't afford it, paperwork shown to me at sale was not the same as the contract they have you sign which you don't know its a contract (I was told it was to just sign for the installation), now I am stuck paying 50/mo that I can't afford help, is there any recourse out there to get this resolved?

  34. Mike Harrell
    08/11/2016 at 12:43
    Reply

    Helluva sales pitch, Free Free Free, Prefect house for advertising. Blah blah blah. Then two month later the sales rep told us that after only two payments the crap equipment was already paid for...yeah lesson learned. Not sure who is more pissed off but it's going to either cost me $1,200 to get out of this contract early or $3,300 to stay in it for the 60 months...what a scam. 3 door monitors and a display. Unplugged it to test, got one phone call a day from an automated call system to tell me my battery is low and I should plug the thing back in. STAY AWAY!!!!

  35. Shiqiang
    06/21/2016 at 17:46
    Reply

    I wish there is any way that can help us out of this shit company. There are liars trick us into an expensive plans and never allows you out.

    • BOB DIAZ
      08/11/2016 at 21:02
      Reply

      THERE WAS A GUY WHO CAME TO MY DOOR AND WANTED US TO GET THIS SYSTEM AND WE LOOKED UP AND FOUND OUT IT WAS A SCAM AND WE LOOKED INTO YOUR SITE AND FOUND OUT ABOUT THEM DONT GET FOOL WE DIDNT GET IT THANK GOD WE DIDNT

    • AMP Manager
      08/24/2016 at 10:02
      Reply

      Not sure who you are. I work at AMP and tried to find your name in our database of customers. If you would like to call to discuss your experience, I'd be happy to talk to you, please call our headquarters or customer management. Thanks

      • Shawn Dower
        10/07/2016 at 21:32
        Reply

        To AMP manager - tell me how to get out of this unethical contract. My wife & I are living on social security. I had to quit working to take care of her. We were told that the equipment is free and that monitoring was less than $10/week. I was unable to read any contract as I was being told that I was only signing a form on the rep's phone that permitted the installer come to my home. I never saw any printed contract. After the fact, I received an email with two minuscule attachments that could not be opened. I since discovered that I am paying over $55 per month for 5 years. I received the emails after the 3-day grace period for escaping door-to-door traps like this.

        • Paul Schubert
          10/12/2016 at 12:22

          Shawn, I have a sensor that keeps going off when door is not opened... Called and was told 3 weeks before someone could come out. Salesman said "It doesn't matter if it faults as it won't trip the alarm anyway". Then I armed system and got call saying the door was open... These people are a joke! I've got an alarm system I can't use!

      • Patty Counts
        05/30/2017 at 09:01
        Reply

        Who should I ask for? Not just "headquarters or customer management.". I'm sure that gets no results and if I get so much run-around any more I might just have to file suit against such a lousy business!

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