How To Cancel an ADT Contract

How To Cancel an ADT Contract

Help! I Need out of my ADT Agreement!

Moving or stuck with an ADT alarm contract that doesn't seem to be working out for you anymore? Canceling an ADT contract shouldn't be difficult if you take the necessary steps. This article will lead you through the steps of canceling your ADT contract without any penalty by ADT on damage to your credit.

*Note:  ADT will relocate with you if you are moving.  Generally they will setup brand new security system at the new home for a $99+ fee.  This is subject to change based on where you are moving and how much equipment etc.

 

Facts

  • ADT offers a 36 months’ contract plan.  This is standard among security providers.  The high is 60 months and low is 24.
  • The cancellation policy states a 75% payment on cancellation
  • 30 days’ trial period
  • You can get out of your agreement for free if you are relocating to a unserviceable area for the military (deployment).
  • USAA members can get a monthly discount on monitoring

 

How to cancel your ADT contract?

Canceling your ADT contract without any penalty depends on the timing of your decision to cancel. Based on these fact, there can be either of two possibilities.

Pen writing Contract on Paper

Some companies require a handwritten letter to cancel their services

Canceling during trial period

Every ADT contract comes with a 30 days’ trial period.  Most users don't know this!  There is the mandatory 3 day right of recession for any product but most don't know that ADT's carries on for 30 days.

Opting to cancel can be based on any reason, the decision to cancel during the trial period doesn’t incur any penalty and you will not be billed if you opt to cancel during the 30 days’ trial period.

It is required that you inform ADT either through mail or via their customer care line. We prefer their customer care helpline for fast response. The customer care officer may try to convince you to stick with ADT and may offer to sort out any complaint you may have regarding their service.

If you are resolute on canceling, being firm but polite would pass the message across. The customer care agent would set the cancellation process running.

Canceling after trial period

The reasons for Canceling after the trial period varies per individual. Ranging from lack of satisfaction, better offer from another alarm company or a decision to move. Whichever the case, the cancellation policy in the contract which you signed on opting for ADT states a 75% payment of the left over contract on cancellation. This may run into hundreds of dollars depending on your plan and the time elapsed on your contract plan.

Example:  You owe $1000 left on the contract (roughly 20 months).  To cancel; you would need to pay $750 to 'buy out' your contract agreement.

What happens if you don't pay that?  You can run from them for quite a while.  Because they have millions and millions of customers, your credit is what will take the hit.  Depending on the remaining amount, they will send your account to collections and let them do the dirty work.  If you have no credit or bad credit and don't care to fix it then feel free to keep avoiding the payment.

adt trial period offer shown

What some trial offers look like online

The first step in cancelling after a trial period is to contact their customer care service and informing them of your decision. The most cited reason that may not get you penalized is the reason to move. Depending on the contract duration left, ADT may allow you move with your unit to your new location or if out of state. The customer care agent may offer you another option.

It is important to note that an ADT contract auto renews after it expires. If you desire to cancel after the expiration of a contract, you should notify ADT before the last month.

Other options to consider after canceling

Despite canceling on ADT contract, your home and business needs to be secured. Other optimal Alarm companies that you can consider include

  1. Frontpoint
  2. Protect America
  3. Vivint
  4. Link interactive
  5. Simplisafe

 

Other articles applicable to ADT that you may like:

ADT Home security Review

ADT vs Frontpoint

ADT vs Vivint

ADT Security Cameras

ADT vs Monitronics

A look at ADT Door Locks

ADT vs Simplisafe

A look at the ADT Pulse App

ADT Smoke Detectors

Conclusion

Canceling your ADT contract shouldn't be marred with confusion. Depending on the time the decision is made and reason for cancellation you may not be required to pay the cancellation fee. However, your home deserves to be protected. Other Alarm companies may offer you service at a shorter contract length or at no contract at all.

[Total: 13    Average: 2.4/5]
About the Author

63 User Reviews
  1. L A
    10/01/2019 at 19:32
    Reply

    Be real careful. ADT swears they don't have a 30 trial. They deny it

  2. Annie Long
    09/25/2019 at 22:00
    Reply

    I waited out my 3-year contract and called to cancel. Just like others, ADT is still billing me. I've sent the certified letters, fax, etc and jumped through every hoop. They won't remove my credit card on file so they just keep charging me for stuff and my system is disabled! They disabled my system and it says so on the website but somehow they get to keep charging me random amounts of money? 5.95 here, 17.80 there. I usually don't see the charges right away and forget to stop the payments. I feel like my only recourse is to cancel my credit card and get a new one. I've spent hours on hours trying to get rid of this company. They are literally the herpes of the security world.

  3. judith huntington
    09/19/2019 at 10:39
    Reply

    Under no circumstances should you enter into a business contract with this company. Avoid them at all costs. Their service and business model is terrible.

  4. Edmundo Silva
    08/26/2019 at 16:23
    Reply

    The most terrible company at time to canceled they find excuses and they don’t canceled if you don’t know a password and when you sing a contract everything is smiles

  5. Andy Leppi
    08/22/2019 at 23:25
    Reply

    It is over a month and a half since I signed my contract with ADT and they still have not completed the installation! Sub-contractors came and installed 9/10ths of it then disappeared without arming it or teaching us how to use it. It is missing parts and they are avoiding my calls. In the meantime, we experienced a break in! We have not paid our first invoice, and I am trying to get out of the contract. It is technically 30 days after the contract was signed, but not even day 1 of having the whole thing installed.

    • Taylor
      09/26/2019 at 06:47
      Reply

      What has transpired over the last month? I have a similar situation. I have cameras installed, not a single completed burglar alarm and ADT corporate is saying they dont have to honor my right of rescission letter because I entered the contract in July and that is the date I am held liable to.

    • tiff
      09/26/2019 at 12:11
      Reply

      file the police report for them to compensate for the break in. also, they have a 6 month guarantee, so if they have 3 service calls and dont resolve the issue you can get out... right now im fighting to get back my install and monitoring costs

  6. Rachel E Freeman
    08/20/2019 at 18:13
    Reply

    Why should you pay for a contract with a security alarm company like Defender and there are people continuing entering the apartment, and this system does not alert ADT. I think this is a fraud against me because I am a senior citizen. I am not paying for a dishonest company contract, just because It does not work for me.

    • 09/18/2019 at 20:03
      Reply

      Defender sales your contract to ADT after 3 months

  7. Oluchi
    08/20/2019 at 08:37
    Reply

    I sign up on 14th August, called on 16th August to cancel, send an email mistakenly instead of faxing the cancellation form, its 19th August I repeated the call to confirm they cancelled the contract. Now they say sorry you should have fax the cancellation document instead of emailing it and so it's too late to cancel it. Tell me what is wrong with this situation

  8. Oluchi
    08/19/2019 at 18:18
    Reply

    Never and never activate ADT, they lure you into their service and tell you that you can cancel. I activated on 14th Aug , I called in 16th to cancel, I was told to fill a form and send to them, I repeated the call today 19th to verify if my mail was received and then they say I should have faxed and so it's too late to cancel. What do you think of that. They are the thiefs they say they want to protect you from. Please I dont want your service

  9. Cindy Moreno
    06/21/2019 at 14:39
    Reply

    ADT are scams. They deliberately make it hard to cancel a contract. Called tactics....passing you around to several phone numbers, transferring to another second line / affiliate company confusing the customer. Keeps you on hold for over 15 minutes, website not helpful to cancel the contract and has pop ups like cookies notice that will not close causing the customer to shut down the website. Would not recommend ADT. Took me 3 years to finally be successful to cancel.

  10. Patty
    06/15/2019 at 12:11
    Reply

    I was told nothing but lies with this company. They signed my name on paperwork I never saw and when thy started billing me and making threats against my system the customer service person laughed and said (we do EVERYTHING electronically so you can’t get us for forgery). I don’t have a job so I have nothing to take. I am not worried about credit because it really doesn’t amount to anything anyway. I am paying double what they said I would and I will pay that until they cut my system off an then I plan to stop that as well. I can not believe someone has not brought a class action lawsuit on them.The bbb has over a thousand complaints on them so how do people get together and stop this scam?

  11. VS
    06/09/2019 at 11:16
    Reply

    ADT is pure SCAM. Avoid them at any cost. I'm certain thier karma will make them pay dearly.

  12. Jay Station
    06/05/2019 at 14:35
    Reply

    Wow, its amazing how all of these people belly aching about having to pay a fee to cancel. you dont like your car after driving it for 2 years do you think the dealership will just take it back after you signed an agreement to pay because you no longer want it or lost your job. boo freakin hoo. get over it and either understand you chose to sign up and there is a penalty for breaking a CONTRACT!

    • Oluchi
      08/20/2019 at 08:37
      Reply

      I sign up on 14th August, called on 16th August to cancel, send an email mistakenly instead of faxing the cancellation form, its 19th August I repeated the call to confirm they cancelled the contract. Now they say sorry you should have fax the cancellation document instead of emailing it and so it's too late to cancel it. Tell me what is wrong with this situation

    • tiff
      09/26/2019 at 12:19
      Reply

      with some of these comments, they are not following their own terms and conditions. I am waiting to have a full refund because they upgraded my system when I didnt want it upgraded, and because they made 3G obsolete my system was just an occasional surprise wake up call at 2 am because 4G is unreliable... on the 6th service call, they installed ATT based system and it IMMEDIATELY failed. They gave me the option of a phone line connection but did not want to pay for the full install(house was designed without landline) and upkeep of line.... So I got out of my contract and have a pretty paperweight on my wall, and they are to refund everything, but I know, like any company, I have to stay on their asses.... my neighborhood had to switch out of ADT, and they are not getting the signal that they messed up.

  13. Jeff
    06/03/2019 at 14:59
    Reply

    Fully agree with all cancellation complaints noted on this site. I talked to 2 different customer reps to get the full story that we had to pay off 75% of our 36 month contract to get free of them, $400. Frankly, neither myself, my wife or one of our adult children even knew we had a contract and we were all present when the installation tech went over the hardware, the trial period and the billing. Their camera system is crap; detects motion, records for 30 secs then needs to reset before it can record again. Watching their video is like a magic show, cars pull up, a person exits the car and then it disappears. While the camera is resetting they could have walked off with my whole house.

  14. Stacey M Vincent
    05/30/2019 at 17:26
    Reply

    Please please avoid ADT at all cost! I was coerced into signing the contract with promises of 6 months to change my mind with no penalty, and being told it functions with Alexa, etc etc.. the system doesn't work, has never worked from day one and they can not fix it but refuse still to release me from the contract or uphold the lies told to me by their contractor. I have been through this for days now battling them and the best thing they can tell me is tough luck, now pay us $1700 more dollars to get out of this contract we hooked you into with our lies.

  15. Jason
    05/21/2019 at 13:24
    Reply

    I too missed the 75% termination fee clause. Moving back to our home country with our 9 month old son to be with family. Called to cancel, that process was easy enough but they wanted to slap me with a $460 termination fee. The gentleman that processed the cancellation said he would put me through to someone whom I could negotiate with, that new person redirected me back to the cancellation team...1.5 hrs and a carousel of customer representatives later and I still have not spoken to anyone who is able to negotiate the termination fee. Guess we will be avoiding ADT if we come back to the US and I DO NOT recommend them to anyone. Shame really.....

  16. SHARON TULLY
    04/24/2019 at 05:33
    Reply

    My senior mother-in-law cancelled her alarm service, and noticed they were still taking funds from her bank. When she called to advise she was told she had entered into another 3 year verbal contract. She does not remember this and has asked for phone transcripts of the conversation. Her reply email came back stating if she wanted a copy she would have to get a subpoena. This is truly bullying a senior in the most tasteless way. If she truly did agree then whats the problem handing over the call transcript. Is this legal?

    • Oluchi Ajuzie
      08/20/2019 at 08:45
      Reply

      Same thing I requested for. They refused

    • Rambutan
      09/11/2019 at 13:11
      Reply

      I am dealing with trying to cancel my elderly mother's service, these guys are the scum of the earth, she moved out of her house due to severe health issues and has income of less than $700/month and they won't cancel it

    • TIFF
      09/26/2019 at 12:23
      Reply

      EXACTLY WHY I RECORD MY PHONE CALLS! GET A RECORDING APP ON YOUR PHONES!! Mine is just "call recorder", app icon with green phone, red dot.... just try a few and check call quality and record everything!!

  17. graham hollister
    03/12/2019 at 07:30
    Reply

    thanks but no thanks. please don't contact me in any way again. once again thanks but no thanks

  18. Sam Highsmith
    02/21/2019 at 17:07
    Reply

    I've been with ADT for 13 years. Decided to move to a non contract company (Simplisafe). Called ADT to cancel. I was told there is a 30 day cancellation period. I will be billed for the next month and I have auto-payment set up. This s a blatant ripoff. I would never use or recommend ADT for anything to anyone. Virtually everyone else is better. They do know how to bill, however Stay far, far away from ADT.

  19. Albert
    02/11/2019 at 13:05
    Reply

    Woow, Im surprise about all the negative comments. I've ADT for over 8 years and never had a problem. Once every year I check my system to make sure is working fine. I have to say that Im lucky but ADT works really well for me.

    • tiff
      09/26/2019 at 12:26
      Reply

      it happens, my parents system for the 90s may still work, but its landline. Mine was from the previous owner and they had no issues with it, it was 3G though. I wanted to keep it and they made it obsolete, so I had wonderful wake up calls from the system losing signal from 4G system. 2 new systems, a extended antenna... nothing, so they werent willling to pay for the phone line install which would be possibly drilling though the foundation, so I had a surprise wake up machine on my wall until i ripped out the wires.

  20. venissa driggers
    09/28/2018 at 11:39
    Reply

    ADT is a SCAMMMMMMM they tell you it is one rate and charge a higher rate. Then the service doesn't work and they charge you to come out to fix it and then when you want to cancel your contract they want almost $800 there nuts!!!!

  21. Sylvana Marcello
    08/29/2018 at 15:25
    Reply

    ADT is the worst! I started my service with Protection1. If I knew they would be selling and taken over by ADT I never would have signed. I had a horrible experience with them 10 years ago so would never agree to signing with them again. I just got off the phone because my lease was only 2 years and they said I signed a 3 year deal with them. I had them send me a copy and its a simulated one with an auto sign and I didn't recognize the salesman name that sold me the contract. My equipment is outdated and I've got a false alarm warning from local police when I was not even contacted about alarm! Absolutely the worst!

  22. Angry Female
    08/28/2018 at 09:22
    Reply

    I was with ADT for 3 years and tried to cancel my service. They said that I needed a password that wasn't even an option when receiving it in the beginning. So now I had to wait for over 7 days to receive a letter in the mail with a password that I'd NEVERED set up in the first place. Just for them to try and give me a lower amount, just to keep it. I was adamant about cancelling my service. They said okay but I got a notification saying that my bill was ready for viewing. So, I went to the bank to stop payment, I get an email statement saying that I owe over double of the original amount. Once again, I called ADT and talked to a lady and told her the situation, she apologized for the situation then stated that I would be receiving a bill in the mail for $97 due to the last couple of months and I said that I haven't received the actual service in the past couple of months. No form of chime, no door ajar, NOTHING but you still want to pull from my account, yet I am NOT in contract. ADT sucks and their way of conducting business is like this...they'll get you in a compromising position, go really deep in the back hole...EVERYTIME...and when they're done, they leave you helpless and burning with anger...I'm just saying!!!!!

    • Helen
      06/12/2019 at 12:43
      Reply

      We signed up with engard tv service didn't realized we were with adt. Now engar d is supposedly getting ripped off by adt Pretty soon no tv and stuck with a adt.

  23. Peter Millar
    08/21/2018 at 14:15
    Reply

    Avoid ADT I had to have a security system for my home insurance. ADT advertised a $25 per month fee and free install. When the guy came, the wanted to charge me $750 in equipment, and I told him that he could leave. The rep then called his office and then agreed to give me the equipment for free, what a scam! After he completed the install, he told me the system needed a "cell" connection and that doubled the price. However he told me it could be changed at anytime, however this is a lie. Do not sign up for anything without a complete review and make sure everything is 100% correct before you sign anything. There are much better options, and I would advise against anyone using ADT.

  24. Adrienne
    08/20/2018 at 18:31
    Reply

    My contract was over.. so I phoned and cancelled any future business with them. the company continued to charge me on my credit card ,,,I was under the impression that in Canada.. a company can not renew their contract without a new contract agreement signed by you...now ADT is sending me collection notices through a collection agency who does a person contact to get get ADT out of my life

  25. Justin Holloway
    08/18/2018 at 06:30
    Reply

    Be advised avoid ADT/protection One. I had trouble with my alarm system and they tried to double charge me for a service request. After five phone calls they still were charging me for an unwarranted service charge. I had been with them for over ten years before Protection One became ADT. I cancelled my service with them and they are still sending me a bill. I am definitely not under contract or they would have fixed my equipment for free. Beware of ADT/Protection One

  26. Frank Asensio
    08/07/2018 at 15:50
    Reply

    ADT is the worst ever, i singed a contract for 3 years and wanted to cancel they said the contract was for 5 years , i asked for a copy of the contract ,they do not have one, but say it was for 5 years . They also charge my credit card 2 payments the same month, i entered a complaint , the promised to call me still waiting for their call ( so far 2 months) . Please avoid ADT there are better companies out there.

    • Denise prive
      08/30/2018 at 16:18
      Reply

      The exact same thing is happening to me. They are crooks and don't stand behind what they say to HOOK you into signing. We should start a class action lawsuit. Bullshit

      • LHS
        10/02/2019 at 00:32
        Reply

        I too am so livid with this ADT crooks. I cancelled with the 3 day period, and they claim I can not cancel. Well I am not paying this bastards a dime. I can see that they have pissed off thousands of people, and we should all get together, live to bring this parasites, evil SOB's down. I am diabetic, and my numbers got really high. I could have had a stroke, or go to the hospital. I am getting constant phone calls, and I send them a notice of system non operabal, and the Noitce of Cancellation, and Please everyone who they have lied too let's all go live on TV to expose this crooks, and bring them down, they should already have put ADT out of business. This is literally stealling. They bastards don't have a concience. I hope Karma comes teo ADT like yesterday. Please people once again let's all get together and bring this parasites down. In the mighty Name of Jesus I know GOD will be the winner on all this k Oz they have incurred on thousands of customers. We all need to stick together, and do something. This is wrong what they are doing.

  27. Denise
    08/07/2018 at 13:21
    Reply

    Been with ADT for over 12 years. Since I am moving to an apartment and trying to downsize. The want to charge me a cancellation fee of $487 The only reason I had to sign another contract is because my system was not working properly and needed to be upgraded. This is unheard of!!!! I would not recommend this company to anyone.

  28. Dan
    07/09/2018 at 20:26
    Reply

    Ive had my ADT system for 7 Months, its gone off for no reason multiple times. They never took the old ADT system out when they installed the new ones so i have 2 sensors on every door / window. took them 20 minutes to install with stickers. look like garbage. in the AZ heat one of the sensors fell off the window and set off the alarm. I got the message on my phone and rushed home to "catch the intruder" no call from ADT. no cops, nothing. Total waste of $60 / month after they told me they could hook up my existing system for $20 per month. all lies. this company is unethical to the most incredible degree. Tried to cancel today, after 45 minutes on hold I have to pay $1,152.75. what a scam. The sign they put in my yard fell over after a week. Its all a joke. an Expensive one at that. we have no recourse, and they prey on that.

  29. Jeanette W
    06/26/2018 at 13:05
    Reply

    When you first sign up, ever thing is usually wonderful but it was not, I had problems from the beginning. I asked the representative taking the information if I would get hit with a hard inquiry on my credit report and I was told no, they check the same way utility companies do; that was a lie 5 minutes later I receive an alert stating someone has checked my credit. Now here comes install day, we went from $105 initial fee with money for upgrades to over 7k in equipment which the guy kept lowering and lowering down to 1700, dumb on my part I agreed to make the 4 payments. (If I have to pay for my own equipment, why is there a credit check, a hard one at that) One payment into it, I had buyers remorse so bad because I did not have the new panel like everyone else, the cell signal is always bad, the pulse app does not work half the time, the camera did not connect, the latest and greatest window sensor went off for some unknown reason causing a false alarm, when the tech came out to look at the system, he did not put it in test mode causing another false alarm and it has been so much back and forth with getting a strong signal only to blame it on my wifi which is the best one the company offers. I am not sure why they use so many different companies for install but I have found defender to be the worse. I have been with a few other companies before, price wise ADT monitoring is ok but everything else is a rip off I say stay far away from this company I am not a happy camper and I have only been with the company for 2 months. I am about to see how their 6 month money back guarantee will work.

  30. Torrance Foreman
    06/13/2018 at 19:37
    Reply

    I literally experienced a house firehouse within my first month of having ADT. I chose not to stay with the company due to the fact of where i was moving to the security was not needed any further but i am now being forced to pay $900 for service i had less than thirty days. This company is horrible for not allowing me to cancel service after my house fire. Not sure on what I should do next but I definitely dont have the funds to pay.

  31. Lois Warren
    05/14/2018 at 19:19
    Reply

    ADT is the worst company to deal with. Not only did they take advantage of my elderly 83 Year old mother who is is suffering with Alzheimer’s, in order for me to cancel it will cost another $700.00. Outrageous!! She has no money left. Just trying to stay alive, all of her social security money is gone. The system has been broke since day one. They want money just to come out and look at it. Consumer Beware. Do Not Do Business with ADT!!!

    • rambutan
      09/11/2019 at 13:29
      Reply

      this is the exact situation I am in. These people are the worst.

  32. Terra Zdenek
    05/06/2018 at 07:55
    Reply

    I have paid 600.00 a year with ADT. My alarm has gone off several times and never one phone call. This alarm company is horrible. Not worth the money at all. What if I had a real break in? No one would come. I’ve accidentally set it off... nothing!

    • 05/08/2018 at 10:04
      Reply

      Have you tried calling them and letting them know your monitoring does not seem to be active with the equipment? There may be many issues why this is going on, definitely call them as they are not a company who soles purpose is to scam people and not call. Monitoring only costs them a couple dollars a month per customer, they would rather keep you paying $50 then be upset and lose that MMR rate. Thanks for your comment!

      • Joe Morena
        04/12/2019 at 04:37
        Reply

        Adt is horrible . We called to cancel within the 30 days and we told we couldn’t ! What happens now ? We have a 3 year contract the system hasn’t worked properly since the 4 th day . Isn’t there something that protects the customer from this a lemon law of some kind ? If the equipment is not functional what good is it ?

      • 08/21/2019 at 16:46
        Reply

        My glass breaks went off at 430am first I barely heard the alarm, I turned it off a couple minutes later when it finally woke me. Well my phone was dead so I sat in my room holding my kids waiting for the police to arrive to check everything out while charging my phone. Yup no cops ever came, I turnt my phone on to call police myself. I called adt and asked (well flipped ) why no cops, no call. They told me well since you put your code in we dont respond... what are you kidding me I said what if the intruder made me put in the code when u called I could atleast given the wrong password so then hopefully you would send help. This has happened the 4 out of ten times I have set it in 8 months. I refuse to set it now, what's the point except to scare us. Now my mom has had adt for 25 yrs. Her alarm goes off it's so loud u cant stand it. They are calling before she can turn it off.. and she pays 20less a month then me. I thought I was getting her system but better but all I got was $50monthly anxiety

  33. Pissed off
    05/02/2018 at 23:02
    Reply

    Had ADT for 18yrs and when I tried to cancel told in 5yrs contract. I would need to pay $716 to break agreement . In 3/2017 I noticed charge increase so I called to cancel service . I was offered lower rate but not told that I was in a contract for 5yrs and fee for cancellation! ADT sucks .. be ware! Scam

  34. Gwen
    04/26/2018 at 18:16
    Reply

    Beware signing a contract with ANY company especially the ones that now are asking for 60 month long ones!

  35. Gregory Martin
    04/24/2018 at 01:20
    Reply

    I wished I had read these reviews before getting into a contract with ADT Never, never, again well I sign another contract with anyone. Trust me, I’ll do without first! When a major company does business like this I have no confidence in any company here out

  36. Prashant
    04/22/2018 at 19:55
    Reply

    Never with ADT. Been with them for over 9 years and during the NBN transition I was told that I have to replace the whole system, where as RACV offered me to install a small 4G gaget for small price. Now asked them to cancel they are charging me 30 days notice.

  37. Eduardo Ferrari
    04/17/2018 at 13:35
    Reply

    ADT 30 day policy is not there. I tried to get out of it but the sales person and account manager won't accept it. They said it is 3 days and that's it. How should I go about escalating this?

    • 05/08/2018 at 10:10
      Reply

      Every company has a mandatory 3 day (business days) right of rescission for the customer. Frontpoint offers 60 day trial period (thus why we put them as #1). ADT does not, there isn't much you can do except fight it out the hard legal way.

  38. Philip Quaglino
    03/29/2018 at 09:26
    Reply

    If they would even request proof I lost a job or Moving for reasons beyond my control and ask for 2 months of pay? THAT I would have even considered using them again. Their solution? pawn their service on my own to another sucker OR they want my to continue to pay for a year for something I do not have OR they can be nice and EXTEND LMFAO!!!! my contract for 2 years to reduce payments. I will never...repeat NEVER use them ever again. Even my family saw this and are all cancelling and never returning after seeing this. With all kinds of smart tech nowadays, you do not need ADT, self monitor, sensors I am stunned they are in business still, but one day they will no longer be. Mostly due to practices like this. Even cellphones today are not locked in contracts. Literally their business model repulses me so much I will never return, so what they make short term will cost them long term. If you work for them, get out now before the executives lay you off to offset customer loss.

  39. Max
    03/28/2018 at 09:34
    Reply

    I will never in my life use ADT again. Such a joke of a company that literally just steals money from customers. Customer service is rude, and virtually can not answer any questions for you. Even if you relocate, they charge an insane cancellation fee (the remainder of your service) without any type of waiver. The only thing they offer is to move to your new location for installation costs, AND an additional 3 year contract. Yeah right, I'll save the headache and dealing with their crap services.

  40. Jason Conrad
    02/28/2018 at 07:15
    Reply

    ADT is a joke , they want me a existing customer to pay $99 to install at my new home from the old home. They said they would wave the fee by giving me a $99 visa gift card. First of all I can go to a store and buy myself a $99 dollar gift card, and I’m still paying $99 dollars. Second to cancel my ADT they will charge me 75% of my contract for my old address which I’m not going to live at anymore. What a rip off!

  41. See above
    02/12/2018 at 20:29
    Reply

    I agree.This ambiguity between cancellation with in 3 days or within the 30 day trial period.Which is factually correct make all the difference in the world to me.

  42. Mark
    02/07/2018 at 14:02
    Reply

    Dear CEO at ADT, I hope you Social Media Manager finds this webpage and shares all the negative comments with you! I hope your stock takes a plunge! Maybe then you will find your soul and do the right thing for your customers instead of gouging them!

    • 02/12/2018 at 15:22
      Reply

      A bit harsh? ADT can definitely work on customer relations but as consumers it is our/your job to always read over the contract and make sure what you are getting into. Worse comes to worse just put a block on their payment with your bank or credit card company. (But then again this is not recommended as they may come back years later with debt collectors).

  43. Mark
    02/07/2018 at 14:00
    Reply

    I would never recommend ADT. I lost my job and they still would not cancel my contract. I'm back to work and I have 8 months left to go with them. I'm being patient while you bill me $51.00 a month for something that should be $25.00 a month. You're contract and billing practices are skating on the edge of law! I will leave you and never return!

  44. Arturo Domingue
    01/29/2018 at 20:16
    Reply

    Buyer Beware, ADT is losing customers and so My best advice is don´t sign up with ADT, their service is terrible and even after having been with them for over 12 years they still stuck it to me because they convinced me to upgrade to Pulse since that would finally solve all my problems... Well it only worked half the time and I still got stuck with $679 in cancellation charges because I´d finally gotten fed up after a year...

  45. John Rodriguez
    11/11/2017 at 10:52
    Reply

    The cancellation process is grueling and to take 75% of what's left on the contract is absurd! It's just an arbitrary number that is probably the most they felt they could collect. I signed up for a trail with ADT and cancelled before the trail was over and did not have any issues. I found this post through google search and everything mentioned was accurate. Thanks for the info.

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