Reviews of the Old Time C.O.P.S Home Security System
COPS is an acronym for Central Office Processing Services. Not affiliated with any police service. COPS monitoring is an alarm monitoring company that boast of providing monitoring to over 2,000,000 users across over 3,500 alarm dealer accounts (notably is Simplisafe) in the United States, Canada, and the Caribbean. Headquartered in Arizona, COPS currently run 6 monitoring station across the United States which makes it the most monitoring station by any sole alarm monitoring company in America. This comes in handy in the case of a natural disaster, your alarm system monitoring is still online and running.
With a full range of alarm monitoring services to fulfill the needs of both commercial and residential customers, COPS monitoring upholds the highest standards in the security industry. They’ve been in business for more than 40 years, and over that time, they’ve listened to constructive criticism and updated the company’s appearance and feel to better fit the well-deserved top-notch reputation they’ve built.
Here is a quick list of the Pros and Cons of going with COPS Monitoring:
Pros
- A+ BBB rating
- 6 UL Listed central station
- FM approved
- Lots of incentives/programs for dealers
- Offers certificate of monitoring to aid subscribers with insurance savings
- 40+ years of Experience
- Fast response time
- Real-time alarm monitoring apps for computer and mobile phone
- Environmental, Industrial Process, and Custom Monitoring
- IQ Certified
- CSAA 5 Diamond Certified
Cons
- Not available directly to consumers
- Hidden charges
- Website very outdated (screenshot below)
Screenshot taken of COPS website in 2017. No active blog and everything feels like it hasn’t been updated since 1999.
About the Company
Founded in 1978, COPS monitoring offers various forms of alarm monitoring cutting across
- Security Alarm Monitoring
- Fire Alarm Monitoring
- Video Monitoring
- Environmental Monitoring
- Medical Alert Monitoring
They run their own monitoring software called GENERATIONS developed by their own in-house programmers. They currently have 6 fully redundant UL certified central monitoring stations in Arizona, Maryland, New Jersey, Tennessee, and Texas. In addition, they run an offsite server in a secured data center in Las Vegas. They are UL listed, FM approved and IQ certified. They offer incentives to alarm dealers who intend moving accounts to them.
Location of the 6 Geo-Diverse Monitoring Centers of COPS Monitoring:
- Arizona
- Florida
- Maryland
- New Jersey
- Tennessee
- Texas
COPS Monitoring Contacts
COPS National Headquarters
Mailing Address: PO Box 836 Williamstown, NJ 08094
Physical Address: 1041 Glassboro Rd. Suite F2 Williamstown, NJ 08094
Florida
Address: 6251 Park of Commerce Blvd, Suite A Boca, Raton, FL 33487
Arizona
Address: 8561 East Anderson Dr. Suite 109 Scottsdale, AZ 85255
Texas
Address: 520 East Corporate Dr. Suite 700 Lewisville, TX 75057
Conclusion
Their website and logo makes them feel very outdated. They need a rebranding technique to stay relevant in this day against the big names such as ADT and Vivint. As an alarm dealer, you require a monitoring service that knows what works and is prepared for all conditions to make your customers always safe and happy. COPS monitoring is the largest monitoring company in the United States. With 6 central monitoring station and a 2014 award for being the best central monitoring station, you are rest-assured that you are getting a good deal. As a homeowner, COPS monitoring do not offer retail services, you can contact them and they would link you up with an alarm dealer that’s close enough to you. COPS monitoring comes highly recommended.
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Benj Q says
Strongly against companies who do these practices of hidden charges, I’d rather have them be upfront with me on what everything would cost. Good that your review is unbiased and honest, this is the kind of review people should read not those posts that just include all fluff.
Allen Billings says
At our previous house, there was already an ADT system installed. I had it upgraded and signed up for ADT monitoring services. We had numerous problems with the equipment AND the monitoring services. Here, I will only address the most major problem. We had a smoke alarm go off in our hallway by our bedrooms. It went off due to an overheated pan on the stove in the kitchen while we were there. We received a call from ADT TWO DAYS LATER asking us if we knew that the alarm had gone off! Needless to say we did NOT renew our contract. We now have C.O.P.S. monitoring with a SimpliSafe alarm. It is FANTASTIC! The alarm works perfectly and on two occasions the alarm has gone off. We received a call from C.O.P.S. in less than 3 minutes both times. They even called to notify me that I had just tested my smoke detector within 3 minutes of me pressing the “test” button. All that for a fixed price with no contract that is much less than ADT was charging.
Sam says
COPS is one of the few companies out there that you really don’t hear much on. I was doing some research on the company a few weeks ago and found this review. I live in Las Vegas so I was able to get in touch with someone about using their services and I am quite pleased over all. I can’t say they are the best nor an A+ but I would give them a B- for sure.
Lara Minx says
I know exactly what you mean. They do have cons but what company doesn’t? I know a lot of them out there are owned or own other bigger/smaller companies so it is hard to know who you can trust. I loved working with C.O.P.S. it was hard to get but it was worth it. My daughter sleeps better at night as well.
Derick says
I thought this place was a phisher company. I am glad to see they are legit. I have been on the hunt for some time to find a security option in my area and this is one of few that I can actually get. When I went on their site last night before bed, I hurried up and got off thinking that it wasn’t a real company. I will be giving them a call tomorrow morning.
Babe says
Their website looks awful! I thought they were scammers. I came on here from Googling about them. Based on what I read and what you had to say, they sound decent in comparison to so many others out there. I am going to give them a call on Monday. Thanks for this unbiased review on COPS Monitoring.