What’s Mine is Yours and what’s Yours is Mine?
With one of the most beautiful website in the Alarm security industry, My Alarm Center stands as a premier alarm service provider, whose services extends to over 40 states in the nation. An alarm company with cutting edge innovation and service.
My alarm center offers security services to both residential and commercial customers, its range of service cuts across, home security and monitoring, Home automation, flood and CO2 monitoring, business security and personal emergencies. They utilize wireless systems for all their equipment and do not offer landline monitoring.
Here’s a look at the pros and cons of being protected by My Alarm center.
- State of the art monitoring system
- Fully compatible with home automation system
- 24/7 monitoring with central monitoring
- Advanced features available
- Occasional promotions
- Not ideal for renters
- Service not available nationwide
- Automatic contract renewal (Watch out!)
|Headquarters||Newtown Square, PA|
|Standard sensors included free|
|Key Remote (On/Off) Fob||added purchase|
|C02, Fire and Flood Sensors||Added purchase|
|Mobile & Tablet Control||added purchase|
|Smoke, C02 & Flood||Not Included|
|Customer Reviews||4 of 5|
|Support||4 of 5|
|Equipment||4 of 5|
A look at the costs of a ‘My Alarm’ home security system
My Alarm center prices depends on the type of monitoring choice
Installation cost: depends on the type of monitoring
Activation: depends on the type of monitoring.
Monitoring fee: The basic plan of MyalarmCenter security system begins at $34.99, they offer a promo of free 3 months. Monitoring fees increase with higher packages up to $59.99 across the three available packages. This is right in the middle with some of the other top providers such as Vivint or Link home.
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Security System Review
My Alarm center Security Equipment’s are manufactured by Honeywell and GE equipment. The security equipment are all wireless and utilizes cellular and interactive monitoring. A basic My Alarm Center home security package includes:
- 1 control panel
- 3 window/door sensors
- 1 motion detector
- 1 key fob
MyAlarm Center also offers home automation services. Numerous Z wave gadgets are controlled from the control panel and Alarm.com App.
How to get their alarm system up and running in your home
My Alarm Center Systems are installed by their own professionally trained technicians. The cost of installation is added to the total activation cost of $99. Each technician is professional and thoroughly trained. The installation process is done in three easy steps:
Decide: call their customer service on 866-484-4800, get a quote select a package and set up an installation time.
D- Day! : The installer arrives and set up the unit. Wireless systems are generally easy to set up. Shouldn’t take more than 3 hours.
What makes them different from other home security providers?
Home automation: My alarm center system is wireless and fully set to control all Z-wave gadgets available in your home via the control panel
Cellular and Interactive service: My alarm center offers both Interactive and cellular Monitoring service. Whichever your preference.
Customer Support recap
My alarm center customer service is available 24/7 on phone or via the contact form on their website. This is better than most others reviewed who have limited support hours.
Providing Quality alarm services is the paramount function of an alarm company. My alarm center tries to do this with their innovations and systems. Customers are advised to clarify all gray areas before signing the dotted lines.
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William is a tech buff and former corporate security officer turned cybercrime analyst. Computers have few secrets left for him, but home security and alarm systems… Well, those have plenty of secrets for their users, which William is now uncovering and explaining. His articles on home security helped many people take the matter seriously, invest in highly performing systems, and avoid becoming victims of burglaries.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API
Tony Miguel says
I considered going with this company but the the auto-renewal thing kept me away. I’ve had a lot of trouble with this before with other companies. It’s always so frustrating to see that you have monthly payments coming out of your account that you didn’t sign up for. I think they really need to change their policy on this for future business. It never has been and never will be a popular feature.
Lilian Snow says
One good thing with Honeywell’s alarm center is that they provide very high-quality alarm services. Their customer care agents are there always to listen to your complaints and help resolve them. Though I don’t like the auto-renewal plan, they send a reminder before renewing so no big deal.
My experience with ‘My Alarm Center’ – Scan Security South Hampton NY
Which I like to refer to as SCAM SECURITY
So where to start.
We live in East Hampton, NY and had an alarm with ADT for many years.
We had no problems with ADT, we had a alarm system with cameras and we could also control the heat, aircon and some lighting.
Two years ago I moved my business from NYC to work from home and due to the natural of my business my insurance company gave me a list of requirements for my home alarm.
After shopping around for an updated alarm system it seemed My Alarm Center were a better options at ADT.
This also felt good for me as My Alarm Center were a local company.
So SCAMS sales guy told me nothing was a problem, it would be an easy switch over.
He informed my that our existing cameras would work online / app system – Sounds great no ?
He informed me / promised me / WROTE in the contract that the new alarm would be UL certified just how my insurance company had requested – sounds amazing!
So we agreed terms with My Alarm Center
We gave notice to ADT
We informed our insurance company all sounds great
Now here comes the problem – sorry PROBLEMS
– The installed happened a couple of days late
– The installed guys turned up and know NOTHING about a UL rated alarm and UL listed parts
– I spent hours on the phone with their office, my insurance company
– SCAM’S office informed me that we couldn’t have a UL rated alarm system, even though the sales guy sold us this and wrote it on the contract
– We were told the cameras wouldn’t work online / app system unless we brought an extra part (convertor) for each camera at a cost of over a thousand dollars
– We were told that My Alarm Center’s online / app wouldn’t handle the same number of cameras that we currently had with ADT and we had two choices
1- to have less cameras
2- to have two online systems / apps at an extra monthly fee….. (and far from user friendly having two systems / apps)
So we went for option 1 to have less cameras – funny our new SCAM alarm has less video security than our old ADT alarm
– Our alarm install managed to take WEEKS, not the couple of days promised. This was due to the fact of the UL rated parts, the camera nightmares and we needed parts for a large safe (vibration sensor and door sensor) and they had issues sourcing these (both were agreed and in the sales contract) This meant for a period of time we had ZERO security at our home and in turn no business insurance.
– The wiring was left a REAL MESS by them. I’ve lived and had alarms installed in Miami, NYC, London (UK), France and Greece and I can honestly say I’ve never been left with wiring in such a mess.
– We were never trained on the system
– After the install we were not left with a ‘road map’ or any idea what sensor was what.
So those were the install nightmares
Then perhaps 1 year later the alarm control started to beep once every minute, this happened for hours I called and was told we had a low battery in the master bathroom window…. however we have 4 windows in the master bathroom and due to no labeling or map it was impossible to tell which one was low. After some time on the phone with support i managed to press the old ADT key pad in the basement and the beeping stopped.
Someone from My Alarm Center came out two days later and whilst they in my home they told me 1 window in the master bathroom was not connected to the alarm and was there a reason for this – OF-COURSE NOT – WHY WOULD WE NOT WANT AN ENTRY POINT NOT SECURED.
A couple of nights later around 2am BEEPING BEEPING again every minute, both my and my girlfriend tried everything and then we called support. The first girl kept on telling us to key in our 4 numbers into the key pad…. we kept telling her we didn’t have a key pad we have a touch screen and there was no number key pad…..
Her not knowing the system we have is crazy
Her not being training on this touch screen system is crazy.
After over 30 minutes on the phone with her she told us she would get someone to call us to help.
A girl called who was amazing, super nice and spoke us though how to work the touch screen and disable the zone which was beeping. And she promised to follow up with us the next day… which she did.
Two days later a one of their engineer / maintenance guys came to change ALL batteries so this problem wouldn’t happen again and to also create a map / number them so we never which zone there was a problem with in future.
Whilst he was here this happened
– firstly he was AMAZED after so many of their staff coming to our home we still had an ADT sign in our drive way and sticker on our front door.
– He found and asked us why THE WINDOW ON THE GROUND FLOOR NEXT TO THE FOOR DOOR, had no sensors on and wasn’t hooked up to the alarm!! Are you KIDDING me that means we have had an alarm system for over a year, we have been paying for this system BUT THE WHOLE TIME WE HAVEN’T BEEN SECURE…….
And then this morning I received a bill for maintenance, the call out to fix the errors and what we paid for over a year ago…..
Its my mission to take millions of dollars away from SCAM SECURITY by sharing my story with all my friends, every real estate broker I know, the many custom home buildings I know. I know i’ve managed to push at least a hand full of people to other companies and I’ll keep doing so.
What a terrible experience.
Enrique Arias says
I had service with Hawk Security who was bought out by My Alarm Center. I was sent notices to have my system updated to accommodate 3G service since it was running on 2G Service which would become obsolete at the beginning of 2017. I did not respond because I didn’t want their service anymore. I guess they didn’t getthat part. Since then My Alarm Center has been charging me for service which they can’t even provide. Mind you my contract was no longer in effect and we were on a month to month. I realized what they were doing ( ripping me off since they were not providing me service) and I called them for a refund for the six months of payments that they had already taken out of my bank account. They refused. This company sucks and I would never recommend them to anyone. This is just my first review. I plan to hit every social media sight and then some to get myself some justice and my money back.
Adam Lenard says
I have nothing but great things to say about the company. I was running into issues with a previous security providers and My Alarm actually offered to pay off the contract if I sign on with them. I am so glad I mentioned that! Seems like these companies are more willing to help than people think.
Mel P. says
I never heard of them doing that for anyone. Maybe you spoke to the right person. Either way, I am glad you had a good experience, I did not. I was helping my mom get a security package and My Alarm turned it into a nightmare. They had her get all these extras she didn’t even want but she had no idea what they were for.
Thanks for the review. There isn’t much out there on My Alarm Center and the things that I was reading felt like they were all just trying to sell my a product. Your review is actually unbiased. I will give this company a call next week. I have a few others in mind as well.
Penny R. says
I spend a lot of time in an empty home now. My husband goes out of town several times a month and is only home maybe 10 days. My children have either moved out or went to college and are only here in the summer months. I told him I wanted security and a friend at work recommended My Alarm Center. The man who walked me through it all and set it up was so nice and understanding. I had an issue right after he left and he was kind enough to turn around and come back after an hour of being gone.
How is the contract for you and your husband? When I read that they do auto-renewal I didn’t want to call. I had a company do that to me in the 90’s and I was paying for nearly 2 years for something I didn’t even have installed or working in my home anymore. I am a bit paranoid.