Night Owl Security System Reviews

Night Owl Security System Reviews

An interesting name for a security company, Night Owl security are manufacturers of security cameras and other security equipment. Relatively new in the security technology industry, the company started up in 2009 from Boynton Beach, Florida.  They are manufacturers of complete security camera systems for both residential and corporate establishment, as well as cameras and standalone DVRs.


  • They offer both Analog, DVR- HD and NVR-HD security systems
  • Offer both DIY installation and professional installation service
  • No monitoring fee
  • Can view live feed from your phone using the Night Owl security app (for iOS or Android)
  • HD night vision
  • Comes with 2TB preinstalled storage
  • You can access video feed remotely by mobile phone, tablets or laptops for free
  • Backward compatibility
  • Price friendly


  • Relatively new company
  • Not too great software


What's included:

Generally, the Night owl complete Security cameras comes packed with

  • 1 x 4, 8,16 channel HD DVR with pre-installed storage ranging from 500GB TO 2TB Hard drive
  • 4,8,16 X Indoor/Outdoor Cameras
  • 24 X Mounting Hardware And Screws
  • 1 X 6 Ft HDMI  Cable
  • 1 X RJ-45 Cable (Ethernet)
  • 2 X 4 Way Camera Power Splitters
  • 1 X USB Mouse
  • 2 X DC 12V/1.5A Camera Power Adapters
  • 1 X DC 12V/2A DVR Power ADAPTER
  • 1 X Remote Control ( With Batteries)
  • 3 X Night Owl Security Stickers
  • Software CD


Get their most famous security camera system package for $199 and free shipping.  This has 4 cameras.  Picture seen below.


This is the


Installation Process

Most of the Night Owl Surveillance systems are DIY (do it yourself)

Installing a Nightowl complete security system can be done in two ways. If you prefer a hands-on experience and don’t mind doing it yourself, NightOwl offers instructional videos and how-to guides to easily set up your system with little or no hassle.  If you don’t have the time or are scared you would damage something, Night Owl also offers professional installation services, simply navigate to the link on their website and get a quote to schedule an appointment with an installer at your convenience.

slomins customer support

Night owl customer support can be accessed on a range of portals and is divided into three categories, each with its own means of contact.  Their customer support is available in both English and Spanish.

Pre-sales support

Phone: 866-390-1303

Email: [email protected]

Hours: They are open 9am - 5pm Monday – Friday

Lowest price + Free Shipping here

Technical support

If you are having problem with the night owl system and seek urgent technical support, the technical support department is open 24/7 to attend to your complaint and inquiries.  Although you are required to create an account and register your product before you can be attended to optimally.

Phone: 866-390-1303

Option: #4 (after selecting preferred language)

Email: [email protected]

Hours: The Technical Support department is open 24 / 7, 365 days a year.

Customer Reviews

Customers review of the Night owl security system are quite favorable, with of course a few negative review by some users. The general disposition of users is that of satisfaction and its affordability. Most negative reviews stem from complaints about the software being buggy and bad viewing angle of the cameras. Based on users review, the night vision is of optimal quality.


Are you in a search of a security camera that is cost effective and does not have monitoring fee and other hidden charges for your home or office?  Night Owl is a huge brand, in addition to carrying dozens of types of security solutions, their primary focus is on cameras.   They will be around for a long time to come so users can rely on their customer support being there for the product.  This is not a 'full blown' home alarm system but can be incorporated with most security systems.  As a result, Night owl complete security camera is definitely one of the best options. Do you have a night owl security camera system in your home or office? Let’s know what you think of the security system in the comments section below.

[Total: 69    Average: 2.4/5]
  1. Max
    12/12/2017 at 14:04

    I bought the Costco 8mp system a couple of weeks ago and it works great! Compared to my previous LaView system, the DVR and Cameras are much better. Night view is outstanding! The real challenge is with the computer and cell phone apps. Viewing works fine but remote playback of DVR recorded clips is spotty at best; works fine directly from DVR. If/when they fix the software, this will be an outstanding product all the way around. But, until then, still a very good product for the price that I would purchase again.

  2. Robherr
    11/29/2017 at 15:44

    Have the same problem as Luann, can view cameras over WiFi, even a wifi outside of my lan, but not over mobile data. Costco night owl THD system, 4 cameras, 8 channel dvr with 1TB drive. Setup was super simple, and the picture quality is very good. However, tech support said that the system required a viewing device with a minimum of 5 Mbps download speed to view the video. Hence why it is viewable over WiFi but not mobile, but I turned the camera resolution to the lowest setting and still didn't work, so I don't think that's it.

    11/27/2017 at 22:34

    The poorest software i have ever used built . I strongly advise if you need dependable play back to buy other brand . Its a flip of the coin when you review recording but if your looking for a ok system on a budget i would recommend it ..but if you need crystal clear images and dependability This is not the product to buy . This is my 3rd one and the configuration has certin options after a reset and the next there missing and as far as play back i accused my wife of deleting the video several times before installing a separate hidden cam recording the dvr and found the night owl repeatedly hit and miss on playback and half the time the dvr has 3 or 4 windows with cams playing at a completely diff time and out of sync have yet to find the firmware to try to side load that will take says you have the most receant version ...YEAH WELL WHAT IF ITS FLAWED AND NEEDED OVER WRITTEN LIKE MINE !

  4. Linda
    11/18/2017 at 22:49

    I have the set of 8 Night Owl cameras and love them. But I run them through a tv, no computer. Because I had problems with my neighbor trying to get on my computer. It works great, we couldn't put the wires up in the attic due to wild animals up there so the wires run through the house. But still the best ones I have found so far. Don't listen to those that say don't buy them because they really work well. Handle whatever weather my state which is Iowa kicks out, wind too and love that play back. I plan to buy more of these cameras. Customer service people always helped me with my problems which was moving them from the computer to the tv.

  5. Leesa Mouw
    11/15/2017 at 11:48

    Can some please tell me how to find and download the User Manual for the C-841-PIR3MP system. I can't seem to find it on the Night Owl website. The systems seems to run okay but the time stamp is incorrect on the playbacks and I can't find any way to change that.

  6. James
    11/13/2017 at 14:43

    It does take some setting up, but the system is very complex so you should expect that it takes a little while to get everything going. I am a tech guy, so it did take me fooling with it in my house for about a week until I understood how it works. Remember that there are many different interfaces like the web admin module, the actual screen on the system, and then the Google and Apple apps as well. I would say the web admin way of configuring it is easier and exposes a few features that the other interfaces do not. The system overall is well worth the price, and works really really well. Don't believe the other people that say otherwise, because they probably just don't understand how to set it up. Ask someone who is good with tech to help you get everything working, and you will be glad that you choose this system.

  7. LouAnn
    11/11/2017 at 13:19

    I have had mine just a few short months. I always have the same problem. It only works on my phone when I’m at home.

  8. John Jax
    11/02/2017 at 22:28

    I had a system that became obsolete (after 4 years) and the cameras were pretty bad being outdoors, then while walking through Costco I saw the 8mp 8 camera system and decided to spring for it (it's now 299 on a black Friday special). Installation was a snap as all my wiring was in place already. The software leaves much to be desired but it does kinda work. The images are incredible. The language translation is both humorous and frustrating. Terms like "push" for an alarm type... what exactly is "push"? Where is this online manual you speak of? The Costco 8mp system uses unique software (which is the only real problem I had, no one tells you this until after I burned 2 hours of my time on the wrong software the customer service rep gave me a link for my system)

  9. Ron & Lois Hollerup
    11/02/2017 at 20:10

    We bought Night owl 8 camera system and only hooked up 4 cameras with 1 android phone and and a lap top have had nothing but problems. Said we needed to upgrade WiFi, which we did. Terrible pictures when it did work and only worked while I was in my home occasionally at that and no replay ever. After several phone calls, hours with customer service finally gave up. Returning

  10. Isaac Erickson
    10/31/2017 at 21:38

    Just bought a wireless eight channel six camera unit with an additional two cameras. Originally, I had issues with connectivity for the further cameras but did as the manual said and installed the two 9 foot antennas. Signal came back and was very strong.I highly recommend this product. If you have problems, download the manual and read it! This product was extremely affordable for eight cameras!My only complaint is that they do not offer a 16 channel wireless unit available as they do for the wired units. If they had, I would have returned my eight channel and upgraded and not had any complaints at all.I’ve noticed an awful lot of negative reviews on here and have come to the conclusion that these people have not read the manual or do not know what they’re talking about. If you purchase this unit and you have problems you cannot figure out after reading the manual, you should not be installing the system yourself.The manual is very clear.

  11. SJ Bokinskie
    10/31/2017 at 14:00

    GREAT...... Truly Plug & Play

  12. Steve Most
    10/24/2017 at 14:41

    Had some issues with my Nightowl System, which I think was an early version. Each time the same problem, each time after hours on the phone their tech support got me running, only for a short run. Nightowl made it right and I will give them 5 stars for standing behind their product. I had to make a little noise, but they listened to me and have made me a continued customer. Thanks Nightowl

  13. Brett Meckes
    10/23/2017 at 11:07

    It's junk. Not worth buying Night Owl systems.

    • Al
      10/27/2017 at 12:36

      Brett, when and where did you buy yours I just picked one at Costco night owl 8 channel with DVR 8 5mp cameras, sounds like I should take it back without even opening it. We already have the cable company security, but I wanted to break away from a monthly bill. Have you found something that works well for you?

      • Joe
        11/07/2017 at 23:31

        Hi, I recently bought the 8 cam system from Costco and am seriously thinking of returning it. Several of the cameras get stuck in night mode, only show black and white when bright daylight. Cycling power to the cameras seems to help, but I’m not going to use a camera system that I have to manually reboot the cameras each day.

  14. IAN CORE
    10/19/2017 at 09:49

    Ive had this system four 2 years. I had some equipment stolen out of my yard. Somehow the thieves were able to jam the system so they didn't show up in the play back. Im not sure how they did it because it's hardwired. But I'm out a lot of money

  15. Chris Bryan
    10/16/2017 at 21:13

    Works flawlessly if I view it in my home network, if I'm on a public WiFi, it's "disconnect" (notice the misspelling?) And will only send me notifications, no playback since the dvr never conects

    • Ron
      11/03/2017 at 09:48

      I have a 16 channel with 10 cameras and it works fine. On your misspelling comment, "disconnect" is spelled correctly and there is no such word as "conects". Just saying ....

    • Brian
      11/09/2017 at 07:31

      And you think conect is the correct spelling?

    • Good Speller
      11/30/2017 at 01:20

      connect is the proper spelling not conect. And they have disconnect spelled correctly. You might want to do your homework first before "correcting" someone else!

  16. Michael from Cleveland
    10/02/2017 at 17:39

    Do not buy this system. We've had nothing but trouble with it! The internet connection is shotty at best. Constant disconnection, and much like others above; our hard drive made scraping noises shortly after purchase. The customer service (from outside the country) is horrible too. As long as they get your money, they don't care about their product.

  17. Erick
    09/28/2017 at 13:46

    People this system is good you just need to read the owners manual which is in the internet

  18. Veronica
    09/26/2017 at 20:19

    I bought a night owl 8 channel with 4 cameras, 1080p system from Best Buy 2 months ago. Since I've had it set up I've had nothing but problems with the night vision being extremely grainy looking to where nothing much is noticeable. One of my guest have thought it was snowing outside because it's so bad. NightOwl has sent me a new power/ power adapter cord and now 4 new cameras which hasn't fixed it at all. It's very frustrating when there's a string of break ins going on and the suspect was 10 feet away from the camera, but we couldnt see anything at all because of how grainy it is. I do not recommend this system to anyone! Its taken 2 months so far of Night Owl guessing what's wrong with them.

  19. Bigabe
    09/23/2017 at 22:32

    I had a lorex unit before this night owl. I'm impressed with the quality of the 3mp cameras. The app is decent. If you have good reception in your phone then it works real good. I have experience installing and setting up dvr so its no big deal. Yes it is easy for the average diy person. No complains. Thinking about returning this 3mp unit for the new 5mp unit that just came out at costco.

  20. Andy lopez
    09/23/2017 at 04:56

    You get what you paid for. It’s really bad, I’m doing an upgrade. I can’t even monitor my home while I’m in my home. I bought this thinking is was the best choice. That was my biggest mistake. I called technical support a few time and the last one told me sorry but I can’t do anything and hung up.

  21. Kent
    09/21/2017 at 18:02

    I've had my Night Owl 3MP system (from Costco) for a little over a month, and so far I'm very happy with it. Yes, you have to download the manual (except for a start-up guide that comes with the system. That's normal with just about anything related to computers these days. Yes, even then you don't get every detail about the system. That's so newbies to security camera systems (like me) or computers (which I do have quite a bit of experience with) don't get totally bogged down in technical details that many people don't want or need. If you do some searching you can find the answers to your questions. Or contact tech support. I have contacted them both by chat and by phone, and have received good information and had good experiences both times. The system is easy to set up, works well with good, sharp images, and was very affordable. I get the feeling most of the bad reviews are people that have installed their system incorrectly, don't know what they're talking about, or don't even own a Night Owl system and just want to bad-mouth the company so potential customers will go elsewhere -- for whatever reason. As for me, I give the system 4.7 stars.

  22. Brian Loughlean
    09/20/2017 at 19:08

    Don't buy this with any expected good results. Terrible system that fails constantly and the "user friendly phrase is b.s. Hard drive is noisy, it won't connect remotely, and the picture quality is absolutely terrible.

  23. Mike
    09/12/2017 at 18:46

    I am on my third one from Costco just picked it up today. Third one in 18 months. And, plugged it in and this one wont even boot. All the same items as above 24x7 customer service a joke, hard drive starts making noise, unit just quits all together. This thing is junk. Don't walk away from this POS - run.

    • Duminda W.
      09/28/2017 at 01:34

      WOW I wish I read this before, I bought one and had it almost 11 months in the garage, and finally when I get to install it it was terrible, there was a lines going on from all my 7 camera's that I installed, and the one that is not is a DOME camera, not a night owl brand , that ha abosolute no flow or problem. Last two days I spent almost 6 hours with the Costco Concierge and Night Owl customer service without any positive out come. I have 23 days left on my warrently, as the Costco told me. I might have to return this piece of S**T and try to buy a different brand.

  24. A pearson
    09/10/2017 at 10:17

    Terrible customer service. Outdoor camera got full of water. They told me to dry them out. Never will I ever purchase anything from this company again. Do not buy night owl products.

  25. Chuck Schultheis
    09/03/2017 at 19:15

    REALLY BAD USER INTERFACE. REALLY BAD SOFTWARE. Software for the direct local access works differently than the Windows app that works differently than the tablet app that works differently than the Android app. Connection to the NightOwlDVR host may not function without refreshing the network settings. Not all cameras always display without restarting the app. Live resolution is great. Playback resolution is very blurry for moving objects. You can't read a licence plate or even the emblem for the make of the car. Most playback functions don't work. Or, the whole playback tool will lock up requiring a re-boot. You cannot select the recording you want to see without viewing all of the recordings for that day in sequence - at least on some apps. It may even provide recordings for the wrong date. The buttons are mislabeled. RWD in't rewind. It's slow the display speed. There is no rewind function - at any speed. "Skip to Next" performs a "frame forward". There is not "skip to next record" function. Alarms sensitivity is adjustable but, is far too sensitive. The range is 1-10. At a setting of 2 (very low sensitivity), five to twenty alarms are sent each day from each camera for the smallest changes - i.e. a leaf blows through. Level 1 won't send any alarms even for a car driving right in front of the camera. Tech Support basically said I bought the wrong system if I didn't want a bunch of false alarms because a bug flew through the frame.

  26. Mary
    08/29/2017 at 15:30

    This night owl security system is a piece of junk. I wouldn't recommend at all. Within a month this system was totally out.

  27. NIchol
    08/29/2017 at 13:53

    I purchased this system last summer August 2016. Hired an electrician to run wires and set it up. Within 8 months the DVR made horrible noises. I contacted customer support and they had me convinced that it was my power cord. After many calls (to India) they finally sent me a refurbed DVR and I sent my old one back. Now the refurbed unit is making the same noises. I'm not impressed at all.

  28. Moore
    08/28/2017 at 19:03

    Night owl Hd has been nothing but a nightmare since we had it professionally installed. A very expensive installation.$$$ we might as well threw out the window. It is next to impossible to view our cameras monitor's Remotely. While we are away from home or just to observe camera activities around our home. On my iPhone or iPad it is always showing disconnected. . We have had the installer out several times for this problem. It is never a long term fix. The app always crashes!!!! DO Not Buy This System!!! The company does not keep up on updating their systems. Do not let an installer or store clerk persuade you into buying this system!!!!

  29. don
    08/28/2017 at 12:02

    I'll make this simple to read , because NITE OWL dont know the term " user friendly" we bought the dvr8-hda10l with 4 camera's in the box. I have been fighting this thing now 3 days , trying to figure this junk pile out. Their customer service is based in Florida. You cant understand spanish or indian language , then no need in calling. I waited 35 minutes on hold , for a guy i couldnt understand. When you pay $400 dollars for something like this , it should be more user friendly. I repeat.. do NOT buy nothing from Nite Owl ,unless you just love to swear lol.

    • Daisy
      09/07/2017 at 13:07

      Again, shocked to read this, installation and setup was so easy that my 17 year old son installed 8 cameras, set up the DVR and downloaded the app in our IPhones and got app working in less than 5 hours. Hmmmm!!

      • lee
        10/31/2017 at 13:24

        same here. i had a 12 year old cousin help install this at midnight & it was up & running in 2 hrs. my wires are run really ugly. it works great & anytime i check my cameras on my app, they are running perfect. i can see everything in the dark & it looks great. im actually buying my 3rd set today for my shop. i also recommend these to a brother and he bought a set. good system that i love.

      • Isaac
        10/31/2017 at 21:45

        Most people don’t read instructions these days and think it should just work. I bet 90% of the people on here did not upgrade the firmware or even knows what that means.

  30. David Oneal
    08/25/2017 at 16:09

    Customer service was ok, phone app was not correct and had to be tweaked. Cameras will not always respond when not at home this could be a Verizon issue. Sometimes accessing the live button resolves that issue. Over all it's only been on 6 months best you can do for the price and no monthly fee. If someone doesn't like theirs leave a comment I will buy your cameras so I can have 8.

    • Daisy
      09/07/2017 at 13:11

      I agree it's a pretty good system for the price. Yes the issue with not responding is do to internet issues as we tested it so can't blame the cameras. We love our system and I'm trilled that I can just pick up my phone and look around my house. Totally recommend this system.

  31. Lydia
    08/23/2017 at 20:12

    Omg this is shi* don't buy it I have it and if the power goes off you have to do this long as process that takes about two hours customer service sucks this is ridiculous I have a nest at home it's soo worth it omg easy and the best.

  32. PhIllip
    08/13/2017 at 14:32

    Do not buy this system. The software is a joke and cameras are not clear. I purchased this system to do time study's on machines and the camera's lag is terrible. Images will not load 90 percent of the time. I also have a Q-see system and camera's are little better great software.

  33. Javy B.
    08/12/2017 at 08:01

    Do not recommend; I had a night owl system for over 2 years and have had to call customer support for various issues like no e mail notifications, cameras power supply adapters going bad, phone app not working, remote viewing not working, and finally dvr turning it self on and off and not recording. Needless to say, never was able to get them to resolve the e mail notification issue, and dvr is worthless.

  34. Angry
    08/09/2017 at 08:57

    Do not purchase . Spend the extra money and get a system that works. I bought this to monitor my property remotely and I am constantly getting booted off the system and have to wait till I get back and redo the entire install. Defeats the whole purpose of getting the cameras in the first place

  35. Richard Colletti
    08/08/2017 at 15:53

    The worst, wait until you need a warranty issue, I think the fellow was on drugs, the best part is I spent $140.00 on IT time and never got the warranty issue fixed. The system sucks with clarity, etc, and ripping out system and replacing with a more professorial unit..

  36. ed paris
    08/01/2017 at 07:17

    do not buy night owl system no good

    • OpaS
      08/13/2017 at 16:43

      That doesn't say much. Why is it no good?

  37. David Tomlinson
    07/30/2017 at 14:51

    I need some hard wired cameras and some wireless cameras to be able to cover my home and garage properly. convert wireless signals to wired on a channel to channel basid?

  38. Rodolfo Sabonge
    07/30/2017 at 11:46

    Customer support is nill. Do not buy this system. I use it as a paper weight because it never worked, and I can't get customer support to send me a new password. I was fooled by the lower price. In the end what you save now you will have to pay dearly later.

  39. D Gigout
    07/24/2017 at 14:49

    I have two Night Owl camera systems. The older 720p and a recently purchased 1080p. I have had one of the older cameras go out on the 720 system, but for the price I can't complain. If you look at some of the other systems and pricing, unless it is a business expense that can be written off this system does a good job for the money. I had four cameras on the new system that had cracks in the mounting bracket. I had already installed 4 of the cameras so I didn't try to return it. I took pictures of them and the receipt. Sent it to the Night Owl customer service email address given. I was sent a prepaid shipping label and after returning them I received 4 new ones. No big hassles or anything. The tech support has been good in my experience so far. I have contacted them on several occasions. The best way was by chat online. Since Night Owl currently does not have a PTZ camera for use with there system I purchased a Sony PTZ camera that Night Owl confirmed would work. When I received it I had only a minor problem, but it works great with a 30 X zoom and user set panning/tilting/zoom control pattern. That has been my experience with Night Owl, that is all I can say. By the way, there is online manuals at their website I believe that is where I downloaded them. Though they are not full disclosure on everything, they have helped.

  40. Ronnie
    07/18/2017 at 21:28

    Beware, stay away. Customer service is very rude and the warranty process is a joke. They will make it impossible to warranty anything.

  41. David
    07/17/2017 at 08:31

    I personally would not recommend this product, its a great starter if you want to spend some money to show other people you own a system. cons if someone parks a vehicle directly under the camera system you will not be able to read the plates in optimal conditions. so if you want to watch a pixlated video of people stealing your stuff and hear the police tell you they are sorry buy this product, or if your going to drop the money, spend the little extra to get a 1080 system. as for price and install it works great, my neighbors system had a hard drive crash in the first year and mine is clicking so ill need a new drive soon as well. hope this helps

  42. Al K.
    07/12/2017 at 12:29

    This system works very good if it is setup right. That's where the problem comes in, the instructions that come with the system are poorly written and in some cases not understandable due to the fact they are not written by someone with English as their first language. That said you can muck your way thru it and the system works very well. If your computer ability is checking your email or doing a google search, get someone with networking knowledge to help you. I have even hooked up the PTZ cameras, quite spendy, and have the system working flawlessly. For the money really a very good system. If you are a "Tim the Tool Man Taylor" kind of guy leave it alone you will only screw it up and blame Night Owl for your short comings. VERY GOOD SYSTEM!

  43. josh h
    07/10/2017 at 11:13

    Don't waste your money these products are junk! I bought a 8 channel,worked for 8 months then 7 cameras quit. I was remodeling and didn't install the sytem for about a year and of course they only offer a year warranty. oh and you will grow old waiting to talk to someone! terrible products and customer service!! DONT BUY!!!

  44. Susan King
    07/07/2017 at 12:17

    our system worked fine for a month. two weeks after we left our winter home for the summer, it stopped working and the tech people, when we finally got ahold of them said they can't help us until we are at the same location as the system. Well that won't be for 3 months, which completely defeats the purpose of this camera system. We bought at Costco and will try and return it when we do get home.

  45. M OHara
    06/28/2017 at 11:06

    This system works very well for the price. Had to get some set up help from tech support but problem was solved quickly. Don't let these reviews make you try another different system.

  46. Chas Ok
    06/22/2017 at 18:17

    I purchased 16 channel Night Owl but it only lasted 22 months. The DVR is dead and when I called night owl, they said, "your warranty is expired so there's nothing we can do for you. Find someone local to repair for you." Very disappointed in this product. I will not recommend it.

  47. Robin B
    06/13/2017 at 22:58

    Well -- I am leaving an additional comment in addition to the one I wrote the other day. As of today, only my iPhone is working! My computer, my iPad & my sister's Android phones are NOT working. Yesterday I called because everything showed offline - I was on with Tech Support over 30 minutes & he finally told me they had a network glitch. All worked fine after they figured that out (apparently because I called & told them!) And then suddenly, today, only the iPhone works. This is a horrible system & I would not recommend it!

  48. Robin B
    06/04/2017 at 13:00

    I purchased the newest Night Owl security system (4 cameras + upgradable to more) from Costco. The picture quality is good, it works on both my iPhone & iPad & my sisters Android, however I also downloaded the software for my Mac. I consistently have 'no connection, connection lost' issues with the Mac. There is NO online information/booklets on 'how to'. I have emailed, called & entered tickets for my issues, No one at Tech support seems to know anything about the Mac software. I also get put on hold a lot & then get cut off when I am on with them. And even though they have my callback number & my email, I never hear from them again! I finally just give up & I end up fixing the problem myself (mostly by restarting my computer!- which is ridiculous). And since there is no online docs, you can't even find out how to download your playback - I had to guess & then once I did that, it took forever to download a short block of a time. I do have one problem with my phones' views & they cannot tell me how to fix that either. To put it in a nutshell, their 24x7 support stinks! So if you need help, forget it.

  49. Rob Meldrum
    06/03/2017 at 16:28

    I'm about to return my system to Costco. I first set it up with a "good" password - mix of digits and letters, etc. It wouldn't connect to my iPad. I called Costco Concierge - you have to use a maximum of eight characters! You can't edit the admin password once set. Called back to Costco and was instructed to set up a "user" account with an 8-digit passcode, no alphas or special characters. So much for security. Once done, my iPad connected but would only show one of the eight cameras. I'm not bothering with a third call to Costco. This one's going back!

  50. J M Kinsey
    05/31/2017 at 07:06

    We have had our system for over 4 months. And still not working. This is NOT a DIY project. I've had guys with a computer science degree, and a post graduate in electoral engineering trying to get it working. Unless you are really good at computer geek stuff, or willing to pour some money into a system... looking out the windows is a better, more effective, and much cheaper solution. I can't believe I let my wife talk me into this.

    • Dan Recon
      06/07/2017 at 14:48

      What a load of bull. One need not be have a "computer science degree, and a post graduate in electoral engineering" to use this device. You are just a bloviating jackmouth.This device can be installed by most anyone that is able to physically install a wired systems. Its not a plug and play .. but its also not rocket science.

      • Denese Dominguez
        07/09/2017 at 20:11

        I was debating whether to buy the system -- I need 6 cameras and a DVR. I saw your display at Costco and decided to look you up. So glad I did. Whether your system works or not, your response to a customer is abhorrent. "A bloviating jackmount" -- Really? Wow. Whether your system is good or not, I will not be purchasing just based on how you handle your customers. Thanks for the head's up before I spend my money.

        • Don
          08/04/2017 at 22:38

          What makes you think Dan works for Night Owl? He's just some random jackass calling complete strangers names while hiding behind his keyboard.

        • 08/07/2017 at 12:08

          Let's go easy on each-other boys ;)

  51. c brady
    05/25/2017 at 13:17

    tech support sucks

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