Night Owl Security System Reviews

Night Owl Security System Reviews

An interesting name for a security company, Night Owl security are manufacturers of security cameras and other security equipment. Relatively new in the security technology industry, the company started up in 2009 from Boynton Beach, Florida.  They are manufacturers of complete security camera systems for both residential and corporate establishment, as well as cameras and standalone DVRs.

Pros

  • They offer both Analog, DVR- HD and NVR-HD security systems
  • Offer both DIY installation and professional installation service
  • No monitoring fee
  • Can view live feed from your phone using the Night Owl security app (for iOS or Android)
  • HD night vision
  • Comes with 2TB preinstalled storage
  • You can access video feed remotely by mobile phone, tablets or laptops for free
  • Backward compatibility
  • Price friendly

 

Cons
  • Relatively new company
  • Not too great software

 

What's included:

Generally, the Night owl complete Security cameras comes packed with

  • 1 x 4, 8,16 channel HD DVR with pre-installed storage ranging from 500GB TO 2TB Hard drive
  • 4,8,16 X Indoor/Outdoor Cameras
  • 24 X Mounting Hardware And Screws
  • 1 X 6 Ft HDMI  Cable
  • 1 X RJ-45 Cable (Ethernet)
  • 2 X 4 Way Camera Power Splitters
  • 1 X USB Mouse
  • 2 X DC 12V/1.5A Camera Power Adapters
  • 1 X DC 12V/2A DVR Power ADAPTER
  • 1 X Remote Control ( With Batteries)
  • 3 X Night Owl Security Stickers
  • Software CD

 

Get their most famous security camera system package for $199 and free shipping.  This has 4 cameras.  Picture seen below.

night-owl-f6-81-4624n-security-system

This is the

 

Installation Process

Most of the Night Owl Surveillance systems are DIY (do it yourself)

Installing a Nightowl complete security system can be done in two ways. If you prefer a hands-on experience and don’t mind doing it yourself, NightOwl offers instructional videos and how-to guides to easily set up your system with little or no hassle.  If you don’t have the time or are scared you would damage something, Night Owl also offers professional installation services, simply navigate to the link on their website and get a quote to schedule an appointment with an installer at your convenience.

slomins customer support

Night owl customer support can be accessed on a range of portals and is divided into three categories, each with its own means of contact.  Their customer support is available in both English and Spanish.

Pre-sales support

Phone: 866-390-1303

Email: [email protected]

Hours: They are open 9am - 5pm Monday – Friday

Lowest price + Free Shipping here

Technical support

If you are having problem with the night owl system and seek urgent technical support, the technical support department is open 24/7 to attend to your complaint and inquiries.  Although you are required to create an account and register your product before you can be attended to optimally.

Phone: 866-390-1303

Option: #4 (after selecting preferred language)

Email: [email protected]

Hours: The Technical Support department is open 24 / 7, 365 days a year.

Customer Reviews

Customers review of the Night owl security system are quite favorable, with of course a few negative review by some users. The general disposition of users is that of satisfaction and its affordability. Most negative reviews stem from complaints about the software being buggy and bad viewing angle of the cameras. Based on users review, the night vision is of optimal quality.

Conclusion

Are you in a search of a security camera that is cost effective and does not have monitoring fee and other hidden charges for your home or office?  Night Owl is a huge brand, in addition to carrying dozens of types of security solutions, their primary focus is on cameras.   They will be around for a long time to come so users can rely on their customer support being there for the product.  This is not a 'full blown' home alarm system but can be incorporated with most security systems.  As a result, Night owl complete security camera is definitely one of the best options. Do you have a night owl security camera system in your home or office? Let’s know what you think of the security system in the comments section below.

[Total: 97    Average: 2.4/5]

99 Comments
  1. Pete
    05/21/2018 at 07:45
    Reply

    I have the 5MP system and the cameras do not seem to have full 5 MP resolution (2560x1920). Even though the recorder is capable of 5MP recording, it seems to be upscaled/interpolated from a low resolution sensor. I've read that analog BNC cables (HD over Coax) are only capable of 1080p resolution (1920x1080). Does anybody know the actual camera resolution?

  2. Dave D.
    05/20/2018 at 04:06
    Reply

    Definitely the WORST software I have ever come across. Doesn't work on any of the devices well. Kind of work on mobile, but can't download files. Barely get Live View to work. Good hardware, horrible software. And I mean horrible. Tech Support is non-existant and idiots to boot. I really wish I had read the reviews first!

  3. Freddy
    05/02/2018 at 16:11
    Reply

    Don't buy this camera the costumer service is very bad and don't answer really don't buy this

  4. Ann
    04/18/2018 at 19:12
    Reply

    My cameras have been out for 5 days now. Night Owl has said repeatedly that it is their system but I just don't get it. I also have a Lorex system at work with Flircloud and it has never gone down. Yes, costs a bit more, not a lot but at this point, totally worth it. They say that I have to be in the location of the DVR to fix the issue except I bought the system so I could look at our cottage during the winter and not have to be there. Not impressed, already ordered a Lorex, this one is going back.

  5. Djara
    04/15/2018 at 18:20
    Reply

    I have had the Night Owl system for two and a half years. It performed adequately (you get what you pay for) for two years and three months. Three months out of warranty and a camera went black. Three weeks later I couldn't connect to Night Owl on my android or tablet app. My wi-fi was working fine as I could connect to all my other apps. I called Night Owl Support more than six times to help me troubleshoot and get the matter resolved, only to be left on hold each time, for as long as 25 minutes, never once speaking to a real person. In my opinion, very low-end product and deplorable customer service. Do not waste your money on this inferior product. Invest your money wisely and buy a home security system of quality........not Night Owl.

  6. Chris
    04/07/2018 at 09:46
    Reply

    Follow up: Since below I did write a bad review, I will say at least one good thing at least: The mobile app does work and has no issues. Works without having to setup network and port forward. If this is all you need, this feature is fine. But still, get PC app and manuals; it's terrible to see on your website (coming soon)

  7. Chris
    04/07/2018 at 09:40
    Reply

    oh... my .... What a terrible product. Here's why in quick rundown. * Camera i bought only supports mobile app - The PC software does not work. Nowhere does it say this on the box. Also, it says ON THE BOX, and instructions, to get Night Owl CMS software - Called tech support only to be told this camera doesn't support anything but the APP and only when your on the network. Why did they waste their ink putting false information on a box and instructions.. * Tech support was terrible, hard to understand, has no clue what they are doing. They want to remote into my PC, do ipconfig and act like they are doing something only to find out, this doesn't work for your camera. * You should see the box, full of false information. Save yourself effort and don't buy this product or vendor. They need to learn how to actually write software and build hardware that does what they say it will. Very frustrated. -

  8. Wailer Mon
    04/02/2018 at 05:44
    Reply

    Excellent in theory, but very poor execution. I bought my system at Costco. After living with the system for about three months, these are MY personal observations. Keep in mind that of my eight cameras, five have over-lapping fields of view with at least one other camera. My first DVR was defective and kept re-booting at random times. Night Owl replaced it, and I had high expectations that would solve several critical issues. Sadly, it only solved the rebooting issue, not the rest noted below . . . THE GOOD: Excellent quality clear picture from all 8 wired cameras. Works well in daylight or nighttime. Wide field of view, but not too wide to miss smaller details. . Display of camera picture can be viewed individually (full screen), 4 at a time, 8 at a time with one enlarged (your choice), or 8 at a time (all the same size), or slide show sequenced. Great flexibility in setup for full-time recording, motion-activated recording, length of recording, masking of field of view areas for motion that you do not want to set off recording (traffic on a street for example). All frames are date/time stamped. The android app works fairly well with reasonable latency. THE BAD: The interface takes some getting used to, and not very intuitive. The included instructions are not much help with operational details, though there are instructions online, at the Night Owl website that are a bit better. You will fare best just playing with the controls to understand what they do and how to use them. The much larger problems are listed below: 1) There are distinct "holes" in the recorded coverage by the DVR. They are RANDOM and will end recording pre-maturely, despite continued motion by vehicles, people or animals directly in the field of view. Even with motion detection unmasked for full screen coverage, it often starts motion-detected recordings late, partially records an event, or completely misses the triggered event all together. I have repeatedly tested and witnessed this with all eight cameras. The single worst problem with this system is that it misses events happening right in front of the camera. This is entirely random. It also makes this system nearly worthless as a surveillance system. 2) The DVR (for the most part) is only recording from one camera at a time. This is problematic when more than one camera has coverage of the same scene from different angles. I HAVE noticed occasional overlap of two camera's recording at the same time, but it is rare, and usually only for a few seconds at the beginning or end of a scene. If there is an event triggered by an animal, say, on one side of the house that triggers recording, the DVR can miss the burglar breaking in on another camera, on the other side of the house. THIS IS A PROBLEM! THE UGLY: The most disconcerting of all these issues is #1. What good is a surveillance system the consistently misses events and fails to record when it’s supposed to? Testing has been done under a wide variety of lighting situations to rule out shadows or glare as interfering with the proper recording of the scene. If Night Owl can deliver what it promises, the system would be a great value! Unfortunately, as it stands now, it falls far short as it certainly doesn’t deliver reliable security. If Night Owl introduces a software updates that fix these issues it would be a great system. As it is, I have spent many hours documenting and sharing these issues with Night Owl, and I am disappointed they are still issues with no resolution in sight. Tech supports goal, at first seemed friendly and responsive, but now it seems their main goal is to close another service ticket, rather than deliver the promise of the system.

    • crist
      04/19/2018 at 23:25
      Reply

      Thank you. Clear and very helpful review. Well done!!!

  9. Mal
    03/10/2018 at 08:41
    Reply

    Purchase this systems June of 2017 about to rip it out and let my kids play with it's nothing but a toy. Nothing but problems

  10. Bill
    03/01/2018 at 12:42
    Reply

    Pretty sad situation here with the Night Owl C-841-PIR3MP. It turns out, in spite of what was told to me in my pre-sales inquiry, that the motion alarm is nothing other than a split-second bleep on my iPad and/or Android, which isn't enough to wake up even a light-sleeper. With that, the only people that would ever see the video showing the lurking predators preparing for a home invasion at 2AM would be the CSI team the following day as they examine the dead bodies. Even if one can get by the horrible software, both CMS and phone apps, this IS NOT an alarm system, so the nice camera resolution isn't very helpful.

  11. Wes S
    02/11/2018 at 11:31
    Reply

    Around Christmas time 2017, Night Owl decided to do an update (according to their support; Costco concierge said they had a server crash) and the database that allows the app to log in and connect to the cameras was not functioning. After several calls to both Night Owl support and Costco concierge over a couple of weeks, there was still no resolution. I had to factory reset the DVR and go through the setup again to finally get it working. Here it is now less than 2 months afterward and the app again no longer connects. I’ll give them each one more chance to provide a reasonable solution otherwise this unreliable system is going back to Costco, which will take me hours to disconnect and pull out the wires. We have a Lorex (Flir) system at work from Costco which seems much better.

  12. 👎👎👎👎
    02/07/2018 at 20:48
    Reply

    DO NOT BUY THIS PRODUCT! We purchased a system from Walmart never used it and wanted to upgrade to a wireless system. Was told we couldn’t. Customer service sucked - never called back.

  13. Loren
    02/02/2018 at 01:53
    Reply

    Spend the money and get a real camera system, or one connected with the security system so you don't have 3 different apps on your phone to control it like me. Its pricey but well worth the money. As with most things "you get what you pay for.

  14. joe buzz
    01/31/2018 at 11:29
    Reply

    have same problem cameras grainy at nite talked to tech support not enough pwer to farthest cameras power pack could be bad tried every thing said still terrible have to reset ones stuck in nite vision during day any suggestions would help

  15. Ed
    01/28/2018 at 21:02
    Reply

    Have a Night Owl 8 cam 1080P system, installed it myself about 14 months ago & have had no problems so far. Although I haven't finished installing all cams, my plan calls for 12 eventually, so recently picked up another 4 cam 1080P system which is so far untouched. Since the 2nd DVR is 8 channel, thought I'd try my old 700 TVL WInbook cams, just for giggles. Connected one to my existing DVR & was pleasantly surprised to find it works perfectly & the image is clear - not as nice as the 1080P cams, but good enough for some locations. . As to connectivity, have had no problems there either. Connect via computers running Windows 7 and Windows 10 remotely, also via multiple Android devices. Did have one occasion to contact NIghtOwl, used their online chat system & they were able to resolve it fairly quickly. Overall, so far so good but it's still early in my opinion. 14 months is nothing, ask me again in 5 or 10 years.

  16. Lorinda Smith
    01/27/2018 at 09:53
    Reply

    Not happy. Can not view remotely and this is why I bought it. Works randomly. Then not at all. I need something to work the first time as a business owner and I am beyond frustrated.

  17. Ron
    01/23/2018 at 06:42
    Reply

    I set up my system and it works great on my monitor and Samsung Phone while at home. Once I leave home I can't seem to connect from my phone. When trying I only get a message saying offline and flashes connecting. I'm not all that computer literate but this seems to be a poor software product. I did use a Power Line Adapter for my Lan Hook UP. I thought that adapter might be going into power saving mode so I did in fact shut that off. Still not working remote and now all I get is Motion Alerts....just can't view anything. I'll be taking this back to the store this weekend.

  18. Rossmoor
    01/22/2018 at 13:06
    Reply

    If your at home and viewing the NightOwl monitor All works fine. The app is worthless!!! So trying to view your home when you’re not there is like gambling in Vegas 😢

  19. robert drew jordan
    01/17/2018 at 10:23
    Reply

    I purchased a night owl security system about 3 years ago. I9t took a considerable amount of time and I decided to set up 6 cameras around my home.The hard drive night owl sold me never was able to playback previous dates and times.I have always been very computer literate from early on.About a year ago or so they told me i needed to buy another hard drive for the system.So what about the so-called 2 yr. warranty? Anyway, I was so driven to make the system work that I purchased a newer model with '1' terabyte. Same problem, yet I was so driven to make my newer system work correctly.Well, I called N.O..support again...Again I was told I had to buy a new box(DVR). Once again what about the 2 yr. warranty. Later tonight I will be sending a comprehensive email to the state of florida's attorney general's office of consumer affairs.I would strongly suggest that you send me an updated newer hard drive DVR.dismayed and angry.

  20. Robert drew jordan
    01/17/2018 at 09:54
    Reply

    I purchased a night owl security system about 3 years ago. It took a considerable amount of time and I decided to set up 6 cameras around my home.The hard drive night owl sold me never was able to playback previous dates and times.I have always been very computer literate from early on.About a year ago or so they told me i needed to buy another hard drive for the system. So what about the so-called 2 yr. warranty? Anyway, I was so driven to make the system work that I purchased a newer model with '1' terabyte. Same problem, yet I was so driven to make my newer system work correctly. Well, I called N.O..support again. Again I was told I had to buy a new box (DVR). Once again what about the 2 yr. warranty. Later tonight I will be sending a comprehensive email to the state of Florida's attorney general's office of consumer affairs.

  21. ERNST EXUME
    01/12/2018 at 06:31
    Reply

    Do not buy night owl systems, after 1 year 4 of 8 cameras became defective. customer support is asking me for receipt. My system is now working with 4 cameras, soon i will be buying a new system.

  22. Bdunc
    01/02/2018 at 02:20
    Reply

    Horrible customer service. I purchased a 4 camera system. Huge lag between mouse and DVR. Cannot remotely view or replay anything. Contacted Customer Service several times, they said they were sending a new DVR... they sent me a power supply cord! Finally they said the system I have is new and they have a shortage. Said they are checking the warehouse. Still no replacement or repair after 3 weeks! Keep giving me the run around! Will be returning for refund. Not worth the hassle. Worst customer service experiences

  23. Linda Nave
    01/01/2018 at 13:29
    Reply

    Purchased the Night Owl 8 camera 5MP system, 2 TB DVR. Installed easily and the cameras have great detail. The problem is the remote view feature. Will not work. Been on tech support multiple times. They fix it, and then it won't work again. Can't remote view on my android, tablet or PC, plus the push notifications aren't consistent. One day they work, then they won't. They tell me they will have a fix by the end of the week. We'll See.... If not, it's going back to Costco.

  24. Rick Emerson
    12/31/2017 at 07:25
    Reply

    I just bought the 6 channel 1080 system. Images are crystal clear, I haven’t tried remote playback yet. I had small issues with remote viewing until I switched it to [P2P] as well as my xfinity modern and now works every time. I am impressed so far.

  25. G
    12/27/2017 at 06:02
    Reply

    The cameras and recording system are fine. The software which provides remote connectivity is poor as it continuously shows disconnect. I reinstall the software and it helps for a few days maybe a week and the problem reoccurs. Techs cannot solve the problem

  26. Colleen Elias
    12/26/2017 at 07:28
    Reply

    Can't view remotely anymore after working a short time.Tech team has no idea how to fix it, each level 2 tech has a different solution, none work. I suspect it's the software. Will buy a different DVR and hope the cameras are compatible.

  27. Mike
    12/25/2017 at 10:05
    Reply

    I bought my night owl system in April. System easy to install but remote viewing of the cameras is not stable. My system allows for 3-4 weeks of viewing and then there is no connectivity until I reset the system. Given the system is remote, it has become aReal hassle. I have worked with their tech support team 5-6 times to get this resolved and so far it hasn't worked properly. Not sure if it is a dynamic/static IP issue??

  28. Phillip
    12/14/2017 at 18:27
    Reply

    I just recently purchased a system from them as well. Setup was easy for the most part, having never installed a camera system before. It took about 3 hours, and that was with buying about 500 extra feet of cable to go around my property. I did the initial setup on a tv and then moved the system to my garage, so that I only check it from my phone/computer. The only issue I had initially was viewing the remote playback away from wifi, but that's because I had no idea about IP/port forwarding or network controls. After trying to read through myself, I just used their online chat, and had someone walk me through everything in about 25 minutes. Works perfect now, the image is very clear, compared to other cameras I've seen. I haven't received one false notification yet. The first day I installed them, I caught the delivery guy hit my carport, and run over a ladder. Then throw a package into my dog kennel. It's not the most fancy or tech-packed system, but that's what I wanted. A simple camera only, with on-site storage, no cloud fees, or low battery issues. I will be adding a single camera with 2-way voice to my front door as well. Other than that, I'm extremely happy with everything overall.

  29. Max
    12/12/2017 at 14:04
    Reply

    I bought the Costco 8mp system a couple of weeks ago and it works great! Compared to my previous LaView system, the DVR and Cameras are much better. Night view is outstanding! The real challenge is with the computer and cell phone apps. Viewing works fine but remote playback of DVR recorded clips is spotty at best; works fine directly from DVR. If/when they fix the software, this will be an outstanding product all the way around. But, until then, still a very good product for the price that I would purchase again.

  30. Robherr
    11/29/2017 at 15:44
    Reply

    Have the same problem as Luann, can view cameras over WiFi, even a wifi outside of my lan, but not over mobile data. Costco night owl THD system, 4 cameras, 8 channel dvr with 1TB drive. Setup was super simple, and the picture quality is very good. However, tech support said that the system required a viewing device with a minimum of 5 Mbps download speed to view the video. Hence why it is viewable over WiFi but not mobile, but I turned the camera resolution to the lowest setting and still didn't work, so I don't think that's it.

    • Ryan
      12/27/2017 at 09:13
      Reply

      It could be your router blocking access to your DVR remotely. I have an AT&T modem/router and that was blocking my access to the DVR. If you have AT&T and use the same combo modem then you would have to call AT&T to turn off the wifi from the modem so it will become just a modem and buy yourself a wireless router. Then use the new wireless router to connect all devices. Hope this helps. NOTE: The new router will be connected to the modem. Hope this helps.

    • Rick Emerson
      12/31/2017 at 07:30
      Reply

      Rob/Luanne You have to go into your router settings and switch it to enable P2P (port to port) and remote viewing should work just fine

  31. CARL FULLER
    11/27/2017 at 22:34
    Reply

    The poorest software i have ever used built . I strongly advise if you need dependable play back to buy other brand . Its a flip of the coin when you review recording but if your looking for a ok system on a budget i would recommend it ..but if you need crystal clear images and dependability This is not the product to buy . This is my 3rd one and the configuration has certin options after a reset and the next there missing and as far as play back i accused my wife of deleting the video several times before installing a separate hidden cam recording the dvr and found the night owl repeatedly hit and miss on playback and half the time the dvr has 3 or 4 windows with cams playing at a completely diff time and out of sync have yet to find the firmware to try to side load that will take says you have the most receant version ...YEAH WELL WHAT IF ITS FLAWED AND NEEDED OVER WRITTEN LIKE MINE !

  32. Linda
    11/18/2017 at 22:49
    Reply

    I have the set of 8 Night Owl cameras and love them. But I run them through a tv, no computer. Because I had problems with my neighbor trying to get on my computer. It works great, we couldn't put the wires up in the attic due to wild animals up there so the wires run through the house. But still the best ones I have found so far. Don't listen to those that say don't buy them because they really work well. Handle whatever weather my state which is Iowa kicks out, wind too and love that play back. I plan to buy more of these cameras. Customer service people always helped me with my problems which was moving them from the computer to the tv.

  33. Leesa Mouw
    11/15/2017 at 11:48
    Reply

    Can some please tell me how to find and download the User Manual for the C-841-PIR3MP system. I can't seem to find it on the Night Owl website. The systems seems to run okay but the time stamp is incorrect on the playbacks and I can't find any way to change that.

  34. James
    11/13/2017 at 14:43
    Reply

    It does take some setting up, but the system is very complex so you should expect that it takes a little while to get everything going. I am a tech guy, so it did take me fooling with it in my house for about a week until I understood how it works. Remember that there are many different interfaces like the web admin module, the actual screen on the system, and then the Google and Apple apps as well. I would say the web admin way of configuring it is easier and exposes a few features that the other interfaces do not. The system overall is well worth the price, and works really really well. Don't believe the other people that say otherwise, because they probably just don't understand how to set it up. Ask someone who is good with tech to help you get everything working, and you will be glad that you choose this system.

  35. LouAnn
    11/11/2017 at 13:19
    Reply

    I have had mine just a few short months. I always have the same problem. It only works on my phone when I’m at home.

  36. John Jax
    11/02/2017 at 22:28
    Reply

    I had a system that became obsolete (after 4 years) and the cameras were pretty bad being outdoors, then while walking through Costco I saw the 8mp 8 camera system and decided to spring for it (it's now 299 on a black Friday special). Installation was a snap as all my wiring was in place already. The software leaves much to be desired but it does kinda work. The images are incredible. The language translation is both humorous and frustrating. Terms like "push" for an alarm type... what exactly is "push"? Where is this online manual you speak of? The Costco 8mp system uses unique software (which is the only real problem I had, no one tells you this until after I burned 2 hours of my time on the wrong software the customer service rep gave me a link for my system)

  37. Ron & Lois Hollerup
    11/02/2017 at 20:10
    Reply

    We bought Night owl 8 camera system and only hooked up 4 cameras with 1 android phone and and a lap top have had nothing but problems. Said we needed to upgrade WiFi, which we did. Terrible pictures when it did work and only worked while I was in my home occasionally at that and no replay ever. After several phone calls, hours with customer service finally gave up. Returning

  38. Isaac Erickson
    10/31/2017 at 21:38
    Reply

    Just bought a wireless eight channel six camera unit with an additional two cameras. Originally, I had issues with connectivity for the further cameras but did as the manual said and installed the two 9 foot antennas. Signal came back and was very strong. I highly recommend this product. If you have problems, download the manual and read it! This product was extremely affordable for eight cameras! My only complaint is that they do not offer a 16 channel wireless unit available as they do for the wired units. If they had, I would have returned my eight channel and upgraded and not had any complaints at all. I’ve noticed an awful lot of negative reviews on here and have come to the conclusion that these people have not read the manual or do not know what they’re talking about. If you purchase this unit and you have problems you cannot figure out after reading the manual, you should not be installing the system yourself. The manual is very clear.

  39. SJ Bokinskie
    10/31/2017 at 14:00
    Reply

    GREAT...... Truly Plug & Play

  40. Steve Most
    10/24/2017 at 14:41
    Reply

    Had some issues with my Nightowl System, which I think was an early version. Each time the same problem, each time after hours on the phone their tech support got me running, only for a short run. Nightowl made it right and I will give them 5 stars for standing behind their product. I had to make a little noise, but they listened to me and have made me a continued customer. Thanks Nightowl

  41. Brett Meckes
    10/23/2017 at 11:07
    Reply

    It's junk. Not worth buying Night Owl systems.

    • Al
      10/27/2017 at 12:36
      Reply

      Brett, when and where did you buy yours I just picked one at Costco night owl 8 channel with DVR 8 5mp cameras, sounds like I should take it back without even opening it. We already have the cable company security, but I wanted to break away from a monthly bill. Have you found something that works well for you?

      • Joe
        11/07/2017 at 23:31
        Reply

        Hi, I recently bought the 8 cam system from Costco and am seriously thinking of returning it. Several of the cameras get stuck in night mode, only show black and white when bright daylight. Cycling power to the cameras seems to help, but I’m not going to use a camera system that I have to manually reboot the cameras each day.

  42. IAN CORE
    10/19/2017 at 09:49
    Reply

    Ive had this system four 2 years. I had some equipment stolen out of my yard. Somehow the thieves were able to jam the system so they didn't show up in the play back. Im not sure how they did it because it's hardwired. But I'm out a lot of money

  43. Chris Bryan
    10/16/2017 at 21:13
    Reply

    Works flawlessly if I view it in my home network, if I'm on a public WiFi, it's "disconnect" (notice the misspelling?) And will only send me notifications, no playback since the dvr never conects

    • Ron
      11/03/2017 at 09:48
      Reply

      I have a 16 channel with 10 cameras and it works fine. On your misspelling comment, "disconnect" is spelled correctly and there is no such word as "conects". Just saying ....

    • Brian
      11/09/2017 at 07:31
      Reply

      And you think conect is the correct spelling?

    • Good Speller
      11/30/2017 at 01:20
      Reply

      connect is the proper spelling not conect. And they have disconnect spelled correctly. You might want to do your homework first before "correcting" someone else!

  44. Michael from Cleveland
    10/02/2017 at 17:39
    Reply

    Do not buy this system. We've had nothing but trouble with it! The internet connection is shotty at best. Constant disconnection, and much like others above; our hard drive made scraping noises shortly after purchase. The customer service (from outside the country) is horrible too. As long as they get your money, they don't care about their product.

  45. Erick
    09/28/2017 at 13:46
    Reply

    People this system is good you just need to read the owners manual which is in the internet

    • Mark Thomas
      05/05/2018 at 21:51
      Reply

      Yep. You are right. A lot of these people bought the cheap and SLOW internet which will NOT work for this application, or another like it

  46. Veronica
    09/26/2017 at 20:19
    Reply

    I bought a night owl 8 channel with 4 cameras, 1080p system from Best Buy 2 months ago. Since I've had it set up I've had nothing but problems with the night vision being extremely grainy looking to where nothing much is noticeable. One of my guest have thought it was snowing outside because it's so bad. NightOwl has sent me a new power/ power adapter cord and now 4 new cameras which hasn't fixed it at all. It's very frustrating when there's a string of break ins going on and the suspect was 10 feet away from the camera, but we couldnt see anything at all because of how grainy it is. I do not recommend this system to anyone! Its taken 2 months so far of Night Owl guessing what's wrong with them.

  47. Bigabe
    09/23/2017 at 22:32
    Reply

    I had a lorex unit before this night owl. I'm impressed with the quality of the 3mp cameras. The app is decent. If you have good reception in your phone then it works real good. I have experience installing and setting up dvr so its no big deal. Yes it is easy for the average diy person. No complains. Thinking about returning this 3mp unit for the new 5mp unit that just came out at costco.

  48. Andy lopez
    09/23/2017 at 04:56
    Reply

    You get what you paid for. It’s really bad, I’m doing an upgrade. I can’t even monitor my home while I’m in my home. I bought this thinking is was the best choice. That was my biggest mistake. I called technical support a few time and the last one told me sorry but I can’t do anything and hung up.

  49. Kent
    09/21/2017 at 18:02
    Reply

    I've had my Night Owl 3MP system (from Costco) for a little over a month, and so far I'm very happy with it. Yes, you have to download the manual (except for a start-up guide that comes with the system. That's normal with just about anything related to computers these days. Yes, even then you don't get every detail about the system. That's so newbies to security camera systems (like me) or computers (which I do have quite a bit of experience with) don't get totally bogged down in technical details that many people don't want or need. If you do some searching you can find the answers to your questions. Or contact tech support. I have contacted them both by chat and by phone, and have received good information and had good experiences both times. The system is easy to set up, works well with good, sharp images, and was very affordable. I get the feeling most of the bad reviews are people that have installed their system incorrectly, don't know what they're talking about, or don't even own a Night Owl system and just want to bad-mouth the company so potential customers will go elsewhere -- for whatever reason. As for me, I give the system 4.7 stars.

  50. Brian Loughlean
    09/20/2017 at 19:08
    Reply

    Don't buy this with any expected good results. Terrible system that fails constantly and the "user friendly phrase is b.s. Hard drive is noisy, it won't connect remotely, and the picture quality is absolutely terrible.

  51. Mike
    09/12/2017 at 18:46
    Reply

    I am on my third one from Costco just picked it up today. Third one in 18 months. And, plugged it in and this one wont even boot. All the same items as above 24x7 customer service a joke, hard drive starts making noise, unit just quits all together. This thing is junk. Don't walk away from this POS - run.

    • Duminda W.
      09/28/2017 at 01:34
      Reply

      WOW I wish I read this before, I bought one and had it almost 11 months in the garage, and finally when I get to install it it was terrible, there was a lines going on from all my 7 camera's that I installed, and the one that is not is a DOME camera, not a night owl brand , that ha abosolute no flow or problem. Last two days I spent almost 6 hours with the Costco Concierge and Night Owl customer service without any positive out come. I have 23 days left on my warrently, as the Costco told me. I might have to return this piece of S**T and try to buy a different brand.

  52. A pearson
    09/10/2017 at 10:17
    Reply

    Terrible customer service. Outdoor camera got full of water. They told me to dry them out. Never will I ever purchase anything from this company again. Do not buy night owl products.

  53. Chuck Schultheis
    09/03/2017 at 19:15
    Reply

    REALLY BAD USER INTERFACE. REALLY BAD SOFTWARE. Software for the direct local access works differently than the Windows app that works differently than the tablet app that works differently than the Android app. Connection to the NightOwlDVR host may not function without refreshing the network settings. Not all cameras always display without restarting the app. Live resolution is great. Playback resolution is very blurry for moving objects. You can't read a licence plate or even the emblem for the make of the car. Most playback functions don't work. Or, the whole playback tool will lock up requiring a re-boot. You cannot select the recording you want to see without viewing all of the recordings for that day in sequence - at least on some apps. It may even provide recordings for the wrong date. The buttons are mislabeled. RWD in't rewind. It's slow the display speed. There is no rewind function - at any speed. "Skip to Next" performs a "frame forward". There is not "skip to next record" function. Alarms sensitivity is adjustable but, is far too sensitive. The range is 1-10. At a setting of 2 (very low sensitivity), five to twenty alarms are sent each day from each camera for the smallest changes - i.e. a leaf blows through. Level 1 won't send any alarms even for a car driving right in front of the camera. Tech Support basically said I bought the wrong system if I didn't want a bunch of false alarms because a bug flew through the frame.

  54. Mary
    08/29/2017 at 15:30
    Reply

    This night owl security system is a piece of junk. I wouldn't recommend at all. Within a month this system was totally out.

  55. NIchol
    08/29/2017 at 13:53
    Reply

    I purchased this system last summer August 2016. Hired an electrician to run wires and set it up. Within 8 months the DVR made horrible noises. I contacted customer support and they had me convinced that it was my power cord. After many calls (to India) they finally sent me a refurbed DVR and I sent my old one back. Now the refurbed unit is making the same noises. I'm not impressed at all.

  56. Moore
    08/28/2017 at 19:03
    Reply

    Night owl Hd has been nothing but a nightmare since we had it professionally installed. A very expensive installation.$$$ we might as well threw out the window. It is next to impossible to view our cameras monitor's Remotely. While we are away from home or just to observe camera activities around our home. On my iPhone or iPad it is always showing disconnected. . We have had the installer out several times for this problem. It is never a long term fix. The app always crashes!!!! DO Not Buy This System!!! The company does not keep up on updating their systems. Do not let an installer or store clerk persuade you into buying this system!!!!

  57. don
    08/28/2017 at 12:02
    Reply

    I'll make this simple to read , because NITE OWL dont know the term " user friendly" we bought the dvr8-hda10l with 4 camera's in the box. I have been fighting this thing now 3 days , trying to figure this junk pile out. Their customer service is based in Florida. You cant understand spanish or indian language , then no need in calling. I waited 35 minutes on hold , for a guy i couldnt understand. When you pay $400 dollars for something like this , it should be more user friendly. I repeat.. do NOT buy nothing from Nite Owl ,unless you just love to swear lol.

    • Daisy
      09/07/2017 at 13:07
      Reply

      Again, shocked to read this, installation and setup was so easy that my 17 year old son installed 8 cameras, set up the DVR and downloaded the app in our IPhones and got app working in less than 5 hours. Hmmmm!!

      • lee
        10/31/2017 at 13:24
        Reply

        same here. i had a 12 year old cousin help install this at midnight & it was up & running in 2 hrs. my wires are run really ugly. it works great & anytime i check my cameras on my app, they are running perfect. i can see everything in the dark & it looks great. im actually buying my 3rd set today for my shop. i also recommend these to a brother and he bought a set. good system that i love.

      • Isaac
        10/31/2017 at 21:45
        Reply

        Most people don’t read instructions these days and think it should just work. I bet 90% of the people on here did not upgrade the firmware or even knows what that means.

  58. David Oneal
    08/25/2017 at 16:09
    Reply

    Customer service was ok, phone app was not correct and had to be tweaked. Cameras will not always respond when not at home this could be a Verizon issue. Sometimes accessing the live button resolves that issue. Over all it's only been on 6 months best you can do for the price and no monthly fee. If someone doesn't like theirs leave a comment I will buy your cameras so I can have 8.

    • Daisy
      09/07/2017 at 13:11
      Reply

      I agree it's a pretty good system for the price. Yes the issue with not responding is do to internet issues as we tested it so can't blame the cameras. We love our system and I'm trilled that I can just pick up my phone and look around my house. Totally recommend this system.

  59. Lydia
    08/23/2017 at 20:12
    Reply

    Omg this is shi* don't buy it I have it and if the power goes off you have to do this long as process that takes about two hours customer service sucks this is ridiculous I have a nest at home it's soo worth it omg easy and the best.

  60. PhIllip
    08/13/2017 at 14:32
    Reply

    Do not buy this system. The software is a joke and cameras are not clear. I purchased this system to do time study's on machines and the camera's lag is terrible. Images will not load 90 percent of the time. I also have a Q-see system and camera's are little better great software.

  61. Javy B.
    08/12/2017 at 08:01
    Reply

    Do not recommend; I had a night owl system for over 2 years and have had to call customer support for various issues like no e mail notifications, cameras power supply adapters going bad, phone app not working, remote viewing not working, and finally dvr turning it self on and off and not recording. Needless to say, never was able to get them to resolve the e mail notification issue, and dvr is worthless.

  62. Angry
    08/09/2017 at 08:57
    Reply

    Do not purchase . Spend the extra money and get a system that works. I bought this to monitor my property remotely and I am constantly getting booted off the system and have to wait till I get back and redo the entire install. Defeats the whole purpose of getting the cameras in the first place

  63. Richard Colletti
    08/08/2017 at 15:53
    Reply

    The worst, wait until you need a warranty issue, I think the fellow was on drugs, the best part is I spent $140.00 on IT time and never got the warranty issue fixed. The system sucks with clarity, etc, and ripping out system and replacing with a more professorial unit..

  64. ed paris
    08/01/2017 at 07:17
    Reply

    do not buy night owl system no good

    • OpaS
      08/13/2017 at 16:43
      Reply

      That doesn't say much. Why is it no good?

  65. David Tomlinson
    07/30/2017 at 14:51
    Reply

    I need some hard wired cameras and some wireless cameras to be able to cover my home and garage properly. convert wireless signals to wired on a channel to channel basid?

  66. Rodolfo Sabonge
    07/30/2017 at 11:46
    Reply

    Customer support is nill. Do not buy this system. I use it as a paper weight because it never worked, and I can't get customer support to send me a new password. I was fooled by the lower price. In the end what you save now you will have to pay dearly later.

  67. D Gigout
    07/24/2017 at 14:49
    Reply

    I have two Night Owl camera systems. The older 720p and a recently purchased 1080p. I have had one of the older cameras go out on the 720 system, but for the price I can't complain. If you look at some of the other systems and pricing, unless it is a business expense that can be written off this system does a good job for the money. I had four cameras on the new system that had cracks in the mounting bracket. I had already installed 4 of the cameras so I didn't try to return it. I took pictures of them and the receipt. Sent it to the Night Owl customer service email address given. I was sent a prepaid shipping label and after returning them I received 4 new ones. No big hassles or anything. The tech support has been good in my experience so far. I have contacted them on several occasions. The best way was by chat online. Since Night Owl currently does not have a PTZ camera for use with there system I purchased a Sony PTZ camera that Night Owl confirmed would work. When I received it I had only a minor problem, but it works great with a 30 X zoom and user set panning/tilting/zoom control pattern. That has been my experience with Night Owl, that is all I can say. By the way, there is online manuals at their website I believe that is where I downloaded them. Though they are not full disclosure on everything, they have helped.

  68. Ronnie
    07/18/2017 at 21:28
    Reply

    Beware, stay away. Customer service is very rude and the warranty process is a joke. They will make it impossible to warranty anything.

  69. David
    07/17/2017 at 08:31
    Reply

    I personally would not recommend this product, its a great starter if you want to spend some money to show other people you own a system. cons if someone parks a vehicle directly under the camera system you will not be able to read the plates in optimal conditions. so if you want to watch a pixlated video of people stealing your stuff and hear the police tell you they are sorry buy this product, or if your going to drop the money, spend the little extra to get a 1080 system. as for price and install it works great, my neighbors system had a hard drive crash in the first year and mine is clicking so ill need a new drive soon as well. hope this helps

  70. Al K.
    07/12/2017 at 12:29
    Reply

    This system works very good if it is setup right. That's where the problem comes in, the instructions that come with the system are poorly written and in some cases not understandable due to the fact they are not written by someone with English as their first language. That said you can muck your way thru it and the system works very well. If your computer ability is checking your email or doing a google search, get someone with networking knowledge to help you. I have even hooked up the PTZ cameras, quite spendy, and have the system working flawlessly. For the money really a very good system. If you are a "Tim the Tool Man Taylor" kind of guy leave it alone you will only screw it up and blame Night Owl for your short comings. VERY GOOD SYSTEM!

  71. josh h
    07/10/2017 at 11:13
    Reply

    Don't waste your money these products are junk! I bought a 8 channel,worked for 8 months then 7 cameras quit. I was remodeling and didn't install the sytem for about a year and of course they only offer a year warranty. oh and you will grow old waiting to talk to someone! terrible products and customer service!! DONT BUY!!!

  72. Susan King
    07/07/2017 at 12:17
    Reply

    our system worked fine for a month. two weeks after we left our winter home for the summer, it stopped working and the tech people, when we finally got ahold of them said they can't help us until we are at the same location as the system. Well that won't be for 3 months, which completely defeats the purpose of this camera system. We bought at Costco and will try and return it when we do get home.

  73. M OHara
    06/28/2017 at 11:06
    Reply

    This system works very well for the price. Had to get some set up help from tech support but problem was solved quickly. Don't let these reviews make you try another different system.

  74. Chas Ok
    06/22/2017 at 18:17
    Reply

    I purchased 16 channel Night Owl but it only lasted 22 months. The DVR is dead and when I called night owl, they said, "your warranty is expired so there's nothing we can do for you. Find someone local to repair for you." Very disappointed in this product. I will not recommend it.

  75. Robin B
    06/13/2017 at 22:58
    Reply

    Well -- I am leaving an additional comment in addition to the one I wrote the other day. As of today, only my iPhone is working! My computer, my iPad & my sister's Android phones are NOT working. Yesterday I called because everything showed offline - I was on with Tech Support over 30 minutes & he finally told me they had a network glitch. All worked fine after they figured that out (apparently because I called & told them!) And then suddenly, today, only the iPhone works. This is a horrible system & I would not recommend it!

  76. Robin B
    06/04/2017 at 13:00
    Reply

    I purchased the newest Night Owl security system (4 cameras + upgradable to more) from Costco. The picture quality is good, it works on both my iPhone & iPad & my sisters Android, however I also downloaded the software for my Mac. I consistently have 'no connection, connection lost' issues with the Mac. There is NO online information/booklets on 'how to'. I have emailed, called & entered tickets for my issues, No one at Tech support seems to know anything about the Mac software. I also get put on hold a lot & then get cut off when I am on with them. And even though they have my callback number & my email, I never hear from them again! I finally just give up & I end up fixing the problem myself (mostly by restarting my computer!- which is ridiculous). And since there is no online docs, you can't even find out how to download your playback - I had to guess & then once I did that, it took forever to download a short block of a time. I do have one problem with my phones' views & they cannot tell me how to fix that either. To put it in a nutshell, their 24x7 support stinks! So if you need help, forget it.

  77. Rob Meldrum
    06/03/2017 at 16:28
    Reply

    I'm about to return my system to Costco. I first set it up with a "good" password - mix of digits and letters, etc. It wouldn't connect to my iPad. I called Costco Concierge - you have to use a maximum of eight characters! You can't edit the admin password once set. Called back to Costco and was instructed to set up a "user" account with an 8-digit passcode, no alphas or special characters. So much for security. Once done, my iPad connected but would only show one of the eight cameras. I'm not bothering with a third call to Costco. This one's going back!

  78. J M Kinsey
    05/31/2017 at 07:06
    Reply

    We have had our system for over 4 months. And still not working. This is NOT a DIY project. I've had guys with a computer science degree, and a post graduate in electoral engineering trying to get it working. Unless you are really good at computer geek stuff, or willing to pour some money into a system... looking out the windows is a better, more effective, and much cheaper solution. I can't believe I let my wife talk me into this.

    • Dan Recon
      06/07/2017 at 14:48
      Reply

      What a load of bull. One need not be have a "computer science degree, and a post graduate in electoral engineering" to use this device. You are just a bloviating jackmouth. This device can be installed by most anyone that is able to physically install a wired systems. Its not a plug and play .. but its also not rocket science.

      • Denese Dominguez
        07/09/2017 at 20:11
        Reply

        I was debating whether to buy the system -- I need 6 cameras and a DVR. I saw your display at Costco and decided to look you up. So glad I did. Whether your system works or not, your response to a customer is abhorrent. "A bloviating jackmount" -- Really? Wow. Whether your system is good or not, I will not be purchasing just based on how you handle your customers. Thanks for the head's up before I spend my money.

        • Don
          08/04/2017 at 22:38

          What makes you think Dan works for Night Owl? He's just some random jackass calling complete strangers names while hiding behind his keyboard.

        • 08/07/2017 at 12:08

          Let's go easy on each-other boys ;)

  79. c brady
    05/25/2017 at 13:17
    Reply

    tech support sucks

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