Night Owl Security System Reviews

Night Owl Security System Reviews

An interesting name for a security company, Night Owl security are manufacturers of security cameras and other security equipment. Relatively new in the security technology industry, the company started up in 2009 from Boynton Beach, Florida.  They are manufacturers of complete security camera systems for both residential and corporate establishment, as well as cameras and standalone DVRs.

Pros

  • They offer both Analog, DVR- HD and NVR-HD security systems
  • Offer both DIY installation and professional installation service
  • No monitoring fee
  • Can view live feed from your phone using the Night Owl security app (for iOS or Android)
  • HD night vision
  • Comes with 2TB preinstalled storage
  • You can access video feed remotely by mobile phone, tablets or laptops for free
  • Backward compatibility
  • Price friendly

 

Cons
  • Relatively new company
  • Not too great software

 

What's included:

Generally, the Night owl complete Security cameras comes packed with

  • 1 x 4, 8,16 channel HD DVR with pre-installed storage ranging from 500GB TO 2TB Hard drive
  • 4,8,16 X Indoor/Outdoor Cameras
  • 24 X Mounting Hardware And Screws
  • 1 X 6 Ft HDMI  Cable
  • 1 X RJ-45 Cable (Ethernet)
  • 2 X 4 Way Camera Power Splitters
  • 1 X USB Mouse
  • 2 X DC 12V/1.5A Camera Power Adapters
  • 1 X DC 12V/2A DVR Power ADAPTER
  • 1 X Remote Control ( With Batteries)
  • 3 X Night Owl Security Stickers
  • Software CD

 

Get their most famous security camera system package for $199 and free shipping.  This has 4 cameras.  Picture seen below.

night-owl-f6-81-4624n-security-system

Installation Process

Most of the Night Owl Surveillance systems are DIY (do it yourself)

Installing a Nightowl complete security system can be done in two ways. If you prefer a hands-on experience and don’t mind doing it yourself, NightOwl offers instructional videos and how-to guides to easily set up your system with little or no hassle.  If you don’t have the time or are scared you would damage something, Night Owl also offers professional installation services, simply navigate to the link on their website and get a quote to schedule an appointment with an installer at your convenience.

slomins customer support

Night owl customer support can be accessed on a range of portals and is divided into three categories, each with its own means of contact.  Their customer support is available in both English and Spanish.

Pre-sales support

Phone: 866-390-1303

Email: [email protected]

Hours: They are open 9am - 5pm Monday – Friday

Technical support

If you are having problem with the night owl system and seek urgent technical support, the technical support department is open 24/7 to attend to your complaint and inquiries.  Although you are required to create an account and register your product before you can be attended to optimally.

Phone: 866-390-1303

Option: #4 (after selecting preferred language)

Email: [email protected]

Hours: The Technical Support department is open 24 / 7, 365 days a year.

Customer Reviews

Customers review of the Night owl security system are quite favorable, with of course a few negative review by some users. The general disposition of users is that of satisfaction and its affordability. Most negative reviews stem from complaints about the software being buggy and bad viewing angle of the cameras. Based on users review, the night vision is of optimal quality.

Conclusion

Are you in a search of a security camera that is cost effective and does not have monitoring fee and other hidden charges for your home or office?  Night Owl is a huge brand, in addition to carrying dozens of types of security solutions, their primary focus is on cameras.   They will be around for a long time to come so users can rely on their customer support being there for the product.  This is not a 'full blown' home alarm system but can be incorporated with most security systems.  As a result, Night owl complete security camera is definitely one of the best options. Do you have a night owl security camera system in your home or office? Let’s know what you think of the security system in the comments section below.

[Total: 3    Average: 3.3/5]
24 Comments
  1. PhIllip
    08/13/2017 at 14:32
    Reply

    Do not buy this system. The software is a joke and cameras are not clear. I purchased this system to do time study's on machines and the camera's lag is terrible. Images will not load 90 percent of the time. I also have a Q-see system and camera's are little better great software.

  2. Javy B.
    08/12/2017 at 08:01
    Reply

    Do not recommend; I had a night owl system for over 2 years and have had to call customer support for various issues like no e mail notifications, cameras power supply adapters going bad, phone app not working, remote viewing not working, and finally dvr turning it self on and off and not recording. Needless to say, never was able to get them to resolve the e mail notification issue, and dvr is worthless.

  3. Angry
    08/09/2017 at 08:57
    Reply

    Do not purchase . Spend the extra money and get a system that works. I bought this to monitor my property remotely and I am constantly getting booted off the system and have to wait till I get back and redo the entire install. Defeats the whole purpose of getting the cameras in the first place

  4. ed paris
    08/01/2017 at 07:17
    Reply

    do not buy night owl system no good

    • OpaS
      08/13/2017 at 16:43
      Reply

      That doesn't say much. Why is it no good?

  5. David Tomlinson
    07/30/2017 at 14:51
    Reply

    I need some hard wired cameras and some wireless cameras to be able to cover my home and garage properly. convert wireless signals to wired on a channel to channel basid?

  6. Rodolfo Sabonge
    07/30/2017 at 11:46
    Reply

    Customer support is nill. Do not buy this system. I use it as a paper weight because it never worked, and I can't get customer support to send me a new password. I was fooled by the lower price. In the end what you save now you will have to pay dearly later.

  7. D Gigout
    07/24/2017 at 14:49
    Reply

    I have two Night Owl camera systems. The older 720p and a recently purchased 1080p. I have had one of the older cameras go out on the 720 system, but for the price I can't complain. If you look at some of the other systems and pricing, unless it is a business expense that can be written off this system does a good job for the money. I had four cameras on the new system that had cracks in the mounting bracket. I had already installed 4 of the cameras so I didn't try to return it. I took pictures of them and the receipt. Sent it to the Night Owl customer service email address given. I was sent a prepaid shipping label and after returning them I received 4 new ones. No big hassles or anything. The tech support has been good in my experience so far. I have contacted them on several occasions. The best way was by chat online. Since Night Owl currently does not have a PTZ camera for use with there system I purchased a Sony PTZ camera that Night Owl confirmed would work. When I received it I had only a minor problem, but it works great with a 30 X zoom and user set panning/tilting/zoom control pattern. That has been my experience with Night Owl, that is all I can say. By the way, there is online manuals at their website I believe that is where I downloaded them. Though they are not full disclosure on everything, they have helped.

  8. Ronnie
    07/18/2017 at 21:28
    Reply

    Beware, stay away. Customer service is very rude and the warranty process is a joke. They will make it impossible to warranty anything.

  9. David
    07/17/2017 at 08:31
    Reply

    I personally would not recommend this product, its a great starter if you want to spend some money to show other people you own a system. cons if someone parks a vehicle directly under the camera system you will not be able to read the plates in optimal conditions. so if you want to watch a pixlated video of people stealing your stuff and hear the police tell you they are sorry buy this product, or if your going to drop the money, spend the little extra to get a 1080 system. as for price and install it works great, my neighbors system had a hard drive crash in the first year and mine is clicking so ill need a new drive soon as well. hope this helps

  10. Al K.
    07/12/2017 at 12:29
    Reply

    This system works very good if it is setup right. That's where the problem comes in, the instructions that come with the system are poorly written and in some cases not understandable due to the fact they are not written by someone with English as their first language. That said you can muck your way thru it and the system works very well. If your computer ability is checking your email or doing a google search, get someone with networking knowledge to help you. I have even hooked up the PTZ cameras, quite spendy, and have the system working flawlessly. For the money really a very good system. If you are a "Tim the Tool Man Taylor" kind of guy leave it alone you will only screw it up and blame Night Owl for your short comings. VERY GOOD SYSTEM!

  11. josh h
    07/10/2017 at 11:13
    Reply

    Don't waste your money these products are junk! I bought a 8 channel,worked for 8 months then 7 cameras quit. I was remodeling and didn't install the sytem for about a year and of course they only offer a year warranty. oh and you will grow old waiting to talk to someone! terrible products and customer service!! DONT BUY!!!

  12. Susan King
    07/07/2017 at 12:17
    Reply

    our system worked fine for a month. two weeks after we left our winter home for the summer, it stopped working and the tech people, when we finally got ahold of them said they can't help us until we are at the same location as the system. Well that won't be for 3 months, which completely defeats the purpose of this camera system. We bought at Costco and will try and return it when we do get home.

  13. M OHara
    06/28/2017 at 11:06
    Reply

    This system works very well for the price. Had to get some set up help from tech support but problem was solved quickly. Don't let these reviews make you try another different system.

  14. Chas Ok
    06/22/2017 at 18:17
    Reply

    I purchased 16 channel Night Owl but it only lasted 22 months. The DVR is dead and when I called night owl, they said, "your warranty is expired so there's nothing we can do for you. Find someone local to repair for you." Very disappointed in this product. I will not recommend it.

  15. Robin B
    06/13/2017 at 22:58
    Reply

    Well -- I am leaving an additional comment in addition to the one I wrote the other day. As of today, only my iPhone is working! My computer, my iPad & my sister's Android phones are NOT working. Yesterday I called because everything showed offline - I was on with Tech Support over 30 minutes & he finally told me they had a network glitch. All worked fine after they figured that out (apparently because I called & told them!) And then suddenly, today, only the iPhone works. This is a horrible system & I would not recommend it!

  16. Robin B
    06/04/2017 at 13:00
    Reply

    I purchased the newest Night Owl security system (4 cameras + upgradable to more) from Costco. The picture quality is good, it works on both my iPhone & iPad & my sisters Android, however I also downloaded the software for my Mac. I consistently have 'no connection, connection lost' issues with the Mac. There is NO online information/booklets on 'how to'. I have emailed, called & entered tickets for my issues, No one at Tech support seems to know anything about the Mac software. I also get put on hold a lot & then get cut off when I am on with them. And even though they have my callback number & my email, I never hear from them again! I finally just give up & I end up fixing the problem myself (mostly by restarting my computer!- which is ridiculous). And since there is no online docs, you can't even find out how to download your playback - I had to guess & then once I did that, it took forever to download a short block of a time. I do have one problem with my phones' views & they cannot tell me how to fix that either. To put it in a nutshell, their 24x7 support stinks! So if you need help, forget it.

  17. Rob Meldrum
    06/03/2017 at 16:28
    Reply

    I'm about to return my system to Costco. I first set it up with a "good" password - mix of digits and letters, etc. It wouldn't connect to my iPad. I called Costco Concierge - you have to use a maximum of eight characters! You can't edit the admin password once set. Called back to Costco and was instructed to set up a "user" account with an 8-digit passcode, no alphas or special characters. So much for security. Once done, my iPad connected but would only show one of the eight cameras. I'm not bothering with a third call to Costco. This one's going back!

  18. J M Kinsey
    05/31/2017 at 07:06
    Reply

    We have had our system for over 4 months. And still not working. This is NOT a DIY project. I've had guys with a computer science degree, and a post graduate in electoral engineering trying to get it working. Unless you are really good at computer geek stuff, or willing to pour some money into a system... looking out the windows is a better, more effective, and much cheaper solution. I can't believe I let my wife talk me into this.

    • Dan Recon
      06/07/2017 at 14:48
      Reply

      What a load of bull. One need not be have a "computer science degree, and a post graduate in electoral engineering" to use this device. You are just a bloviating jackmouth.This device can be installed by most anyone that is able to physically install a wired systems. Its not a plug and play .. but its also not rocket science.

      • Denese Dominguez
        07/09/2017 at 20:11
        Reply

        I was debating whether to buy the system -- I need 6 cameras and a DVR. I saw your display at Costco and decided to look you up. So glad I did. Whether your system works or not, your response to a customer is abhorrent. "A bloviating jackmount" -- Really? Wow. Whether your system is good or not, I will not be purchasing just based on how you handle your customers. Thanks for the head's up before I spend my money.

        • Don
          08/04/2017 at 22:38

          What makes you think Dan works for Night Owl? He's just some random jackass calling complete strangers names while hiding behind his keyboard.

        • 08/07/2017 at 12:08

          Let's go easy on each-other boys ;)

  19. c brady
    05/25/2017 at 13:17
    Reply

    tech support sucks

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