SimpliSafe vs Frontpoint Security
Who wins the DIY Security System head-to-head battle
Last updated: February 1st, 2017. Founded within 1 year of each other these two security companies have several similarities. They both: ship the security system to you pre-activated in a box which you setup requiring 30-60 minutes (not hard). Great customer support on either end. A testing period of the product that if you are not happy you can return it. With all of these things being said, below is a summary of both companies where we look for things that they aren't so similar on to better help you make choose which system is best.
Frontpoint Security is used by the modern and tech savvy generation. They are a trendy company and cater to those who want to have 'smart' controls and 'smart' home automation. Frontpoint has all the basic security equipment such as motion detectors, door sensors along with add-on options like security cameras.
SimpliSafe hasn't progressed much since being established 10 years ago. Simplisafe (often mispelled Simply Safe) has the same equipment setup now as they did when starting. Why is this? They target the older market of 50-80 year old's and that generation doesn't care much for smart phone integration etc. Their users are happy as long as it works, with simple interaction tools. Nothing's a matter with this approach but from a home security reviewers perspective, we can't endorse or be happy about complacency in this market.
Side by Side Comparison
Good online and offline ratings.
with Frontpoint app
good security + Medical alert system
better, modern security system
Who has the better security system?
Frontpoint wins by a long shot in this comparison. Better looking, better quality and ironically enough, simpler to use than Simplisafe. Frontpoint has a easy to use free mobile app that you can turn on and off the alarm system with. Their control panel is simpler and cleaner of a layout then that of Simplisafe's. There are less false alarms with Frontpoint and lots of that can be attributed towards the equipment (the other to users).
Here is a screenshot of Frontpoint's starting package:
Here is the basic package you can get for $259 with Simplisafe
As you can tell from these two pictures, Simplisafe's equipment is something you would see in a older hospital or senior care home.
Who has the better customer support?
'sThis is a coin flip. Frontpoint has chat support and a 30 day trial period which Simplisafe does not. Simplisafe has shown over the years that they greatly care about customers and maintain a great BBB rating. They avoid angry customers by making people pay upfront for the security system and don't have to sign a contract. Several companies like Vivint have increased contract lengths to 48 and 60 months. Luckily, Frontpoint has kept theirs at 36 months which is reasonable and good for the customer who locks in their rate. These two companies rank in the top 3 along with ADT for the best in customer support.
Frontpoint is the winner as they continue to innovate and enhance their security system. They cater to customers by providing a test trial and live support at any time. Simplisafe will always be a top contender with their marketing campaigns that include big names endorsing their product. By spending millions of dollars every year on ads, Simplisafe will always be heard of. In the end though when comparing apples to apples, Frontpoint wins in our books. Leave your thoughts and comments about these 2 companies below!
Read our Simplisafe Reviews
Read our Frontpoint Reviews