Is this east coast company good enough to rely on?
Vector Security is an emerging company (ever so slowly) out of Virginia. They are working on rolling out national service but are primarily an east coast company. This has its perks and disadvantages. Their worse reviews come from high starting costs and lack of support after getting the security system installed in your home. We’ll see if those hold true as we review Vector.
Locations of Service
We figure this should come first so you don’t waste your time reading about a company you can’t get. The states available for Vector monitoring are as follows: Delaware, Florida, Maryland, North Carolina, New Jersey, New York, Ohio, Virginia and Pennsylvania.
Before we dig deeper into them as a company lets take a glance at the good and bad of Vector.
- Recognized brand
- Standard 3 year contracts
- A+ BBB rating
- Over 40 years as a company
- Does not outsource monitoring
- Very average feeling. Nothing special stands out from other home security providers.
- Termination fee. If you may move anywhere outside of your state or the East coast you may end up paying an early termination fee if they can’t service your next location. You can avoid this by going with a national company. However, they do have a military policy that allows you to terminate service if you are moving to an non serviceable area.
- Not available for renters
- High starting costs
- Must have a high credit score to sign up
- No 24/7 customer service
Starting Costs: $99 for basic system. Additional for home automation services such as cameras and mobile monitoring.
Monthly: $25+. Good rates for a smaller company. They don’t have as many monitoring stations such as ADT monitoring or Protection One home security in place and they typically hire out their monitoring during the off hours to random companies that do not know your situation.
- With 140º field of view, see what happens outside 24/7
- Get alerts whenever someone approaches
- 1080p resolution and 8x zoom lets you see the details
Vector security system equipment
You can expect the norm with Vectors security equipment. Nothing too special but nothing too bad either. They have all the basics you would expect such as:
- Key Fob
- Window / Door sensors
- Smoke (can be extra $)
- Emergency pendant
They are not a do-it-yourself installation company so you can expect a technician to be in your house for 2-3 hours per installation. Their techs are licensed so you shouldn’t have to worry about having damage be done other then occasional accidents. For most people a professional installation is still preferred over DIY. However if choosing DIY, you can save yourself $99+. If you already own a home though this is not a big fee for most to worry about to get it up and running right.
Re-branded company and logo
Vector recently re-did their colors and logo design. If you are still rocking their old sign loud and proud in your front yard it is time to ask them for an upgrade. Old security signs are a big hint to burglars that your alarm system is out of date and therefore safe to break in! Not good, but at least Vector is still in business. Thousands of Americans still have Brinks security signs in their front yard who have been out of business for over three years. Vector got rid of the dark blue and are more focused on white and red with a touch of their classic Navy blue.
Steady history and rating
Founded in Virginia 1970: Vector is going onto its 45th year as a security company. Few others have been around this long. They also have an A BBB rating but have unresolved customer disputes.
Team: Girl power! Vector security is run by Pamela Petrow, a woman CEO. She has an impressive resume and is capable of keeping them afloat. They have 7 vice presidents from CFO, COO and a couple that are over their sales division.
Many companies lack a firm foundation and Vector has just that. They may not be known across the country and have plateaued in growth over the years but they are a company to trust upon. They are doing an average job at keeping up with the ongoing market demand to offer more automation services to be able to transform your place into a ‘smart home’. If you leave on the East coast and know for a fact you won’t be moving in the next 3 years then they may be the right choice for you. You can save $100-300 by going with our #1 or #3 company recommended here by setting them up for yourself, but if money is not your worry then try out Vector security.
Hope you enjoyed this review and please leave any experience or things we may have missed about Vector below.
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Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API
Renee H. says
I dont think its necessarily Vector that is duping everyone. Vector uses smaller companies to be authorized dealers, just like ADT. Its those smaller companies that give you the worst customer service! They are the ones responsible for screwing everyone over. Pay attention to the name of the company, the actual authorized dealer. Those are the idiots doing the bad practices.
Daniel P Nordeste says
I had a Vector Security agent show up at my home offering a cheaper monthly service than ADT. I, stupidly, invited the agent in and spoke with him for a few about them verses ADT and it “sounded” basically the same but cheaper. He offered to upgrade my entire home, but I declined and just got required patch-panel for near the entry way. (I think it was like a $400 panel, or something close to.) During this interaction I made it clear to the agent that I was in the market for selling my home in a year or two and wanted to make sure that I could either pay for the panel up front, or pay it off when I cancel services. Low and behold a little over a year later when I sell my home and go to cancel services they tell me I owe them almost $2,000 because “I’m cancelling early”. I asked about the panel near the door, and apparently I was tricked into a 5 year contract when I was talking with the agent about selling in a year or two… ridiculous and manipulative. Stay away from these people, they lie and just want your hard earned money. Never used them once and now they want damn near 2 grande for nothing. Horrible.
Karen Lomax says
I am so sorry I ever signed up with this company. Average is a compliment. If anything ever goes wrong or if you need assistance from customer service, they are horrible. Customer service takes DAYS to respond and then you are placed in a loop when you call back that ends up in voicemail.
There is no option for buying out or early termination. I am stuck for another 18 months on this 3 year contract, which, by the way, I took out with the company they bought after I signed. There are so many options – don’t pick this one!!
Michael Steinberg says
Horrible company and business practices. They will charge you for up to a full year of service even after you cancel. There are much more ethical companies out there.
Andrew Hamilton says
Vector is a rip off company. Distroyed my ac then told me after I complained they cancelled my contract sent me a 3000 bill.
Carey Blake says
Do yourself a favor and go with another company. $49.99 for 3 years then they kindly drop the price to 39.99. What a joke. Go with simply safe or some other company.
April Hall says
Does anybody know if vector just offers the survelliance camera portion only?
Alarm Reviews says
In most areas they offer full home security. If you are a small business perhaps this is what they quoted you but they should offer everything as they are not a standalone surveillance company.
Cate Sturn says
I live in the Northern Virginia area and Vector Security is as you described. Very basic. For the starter price of $100, I am fine with that. However, for a $25-30 monthly cost you don’t really get any of the bells and whistles that other Security System provide. If you’re looking for a low cost security system, you get what you pay for.
Aaron Taylor says
Most alarm company if you don’t contact them 30 days before your contract ends will automatically renew
I felt like this was a good company so I went with them. The experience has been, well, less than desirable. Vector Security felt like a scam if I am being totally honest. I was not aware there was no 24/7 support so when I was having issues at 1AM, no one was available to help me. This went on for weeks until I was forced to break out of my contract.
Bryan M. says
Why didn’t you call them in the morning? I had the same issue and soon as I called them the following morning, it was fixed. I don’t understand how you can complain about them not being there at 1AM and not trying another time of the day.
I was actually out of their range in terms of credit scores but they worked with me to get something set up. I wasn’t that far off I guess. I feel like Vector Security has been great overall for my family. We had a few issues with the hardware and billing but it was sorted out. We were even offered a discount because of the few inconveniences we had. Over all, I am pleased. Don’t let the con list full ya! You pay for what you get!
terrell hughes says
I cancelled and the new owner said they were going to take over the account and I gave Vector the number for the new owner. Well 6 months later I get a collections call from a RUDE lady saying I owed money plus collections fees. They sent one letter to my old address and made one phone call I don’t remember getting. I called to get pay Vector directly and they hung up twice and transferred me a few other times. I paid the full original amount and I am glad to be done with this scam of a company. 2 1/2 years of on time payments and never once needed their service and this is how they treat me.
I had a similar experience. Funny thing is, this was recommended to me from someone at work who has them. I was shocked! I told him too what they did and he couldn’t believe it. I am not sure what happened with this company but it is not one I recommend risking. I see too many complaints. I wish I researched it before I went through this mess.
Val Ledovsky says
Yes, as usual, Vector promised me they would come and fix the bugs in my system once and for all. They are either not going to show or will show very late. In any case they didn’t call to let me know why they are not here yet.
This has been ongoing issue for 6 months. They have sent “service agents” three times to fix the issues. I am guessing these are subcontractors who show up at your home, do little or nothing to provide a permanent fix and bill Vector who in turn bills you for the service call.
I still get false alarms, haywire incidents of keypad bedlam, and the problem still exists. They have no problems at all however, with their billing.dept. and their main office is quick to hang up and tell you to call their “service dept.”
This is the worst security provider I have ever used. I will sue them if they attempt to stop me from cancelling this contract.
I have been a customer of Vector for more than one year. Recently we have to move from Georgia to Florida. However, before we move to our new place we contacted Vector to ask if they have service in our new location. We provide Vector our new address and they told us that our new location was under their service area. A couple week before we moved their representative Billy Kelly stop by our house and told us that Vector was going to transfer our system to our new location. Also, Billy Kelly told us that he was going to stop by the following week to drop off the new equipment for our new location. We left state and Billy Kelly never came back to our house, we call him several times and he never answered the phone. We are being calling since August and the information provide is the same since day one. We arrive to our new location and contacted Vector to arrange an installation day and we find out that the do not cover our area. In top off that today I received an invoice from Vector Security charging us $1,900.23 dollars for cancellation. I really don’t understand how they want to charge me that amount, since the beginning they told me that they will going to transfer the system to our new location. Second, after we have arrived to our location and contact them to schedule an installation, they come back to us that they do not service the area.
Plan and simple, a security system should have 24/7 customer service. Nothing special with this company. Wish I would have gone with someone else!
The prices are affordable but I don’t want to compromise my security to any third party company hired by Vector Security. I think I’ll go for ADT.
Darren Witlock says
Vector had a few hidden catches and clauses in their contract and I am glad I read over them. If you don’t cancel by month 35 you are automatically signed up again for another 3 years. Good luck remembering to cancel at month 35 and within that exact time frame! Such a company should be ashamed of those bad business practices.
Britney Conley says
Thanks for pointing this out Darren, I never took notice. I am thinking of making a switch to Protect America. That would have meant another three years of not so great service.
Ana McMartin says
I would rather have few features that I WILL use and a lower cost than a higher cost per month and some features that I will NEVER use. Thanks!
I chose vector over other security service providers because of their cellular advantage and pricing. I’ve tried their mobile app and I like it. It’s great and very nice. The whole a year and a half that we had used it, it’s worked really well. It’s very easy to install, fast and reliable. We’re happy with what it does for us. I’m having no issues with it.
Gaye Morrison says
We chose Vector after extensive research including advice from a security expert with his own company. The installation took 3 days and couldn’t have been less intrusive. The team was knowledgeable, available to answer questions, cleaned up after themselves and walked us through how to arm and disarm the system. Our local library uses Vector and I am one of the backup contacts when the alarm sounds and the library is closed. The Vector telephone operators are always efficient, professional, polite, and informative.
jerry s. says
Just got a visit from 2 gentlemen from the company where they advised me of all services they provide, install procedures, etc… Very helpful and friendly. I don’t understand why people are complaining…READ THE CONTRACT! Everything is described and explained on the yellow install order. Do your own research and read before you sign a contract. It’s very simple and common sense.
Vector is cool and my neighbor has it. If they weren’t locally based and charged cancellation for moving throughout the nation I would get with them. I just don’t want to get hit with that fine for moving outside of their service limits.
LOL, another wasted phone call waiting on hold now for their “customer service”
Andrea Martin says
It doesn’t seem to offer much compared to some of the top home security places, but I will say this, it seems to be a good home security system to start off with if you’re low on cash and can only afford this. It has much of what others have, but it’s just not as good. Still though, it is fairly cheap per month, so that to me is quite good.
Alberta Coles says
I was thinking the same thing. When we bought our home, there was a system in place already and we just recently upgraded it since that company was no longer available. We skipped this one and went with the popular ADT.
Geanie Roake says
This a reasonable price and if nothing’s really wrong with the company it sounds like a good option. I had to laugh when you mentioned people keeping old signs around. We did that for years after we’d left our security company. My thinking was that even though we didn’t have the system anymore, burglars would think we did when they saw the sign. When we found out the company had been out of business for years we sheepishly took the signs down. Like you said, to people in the know they were glaring advertisements that we did NOT have an alarm system.