No, Not the Gun Maker
Smith Thompson security is an old -timer security company based exclusively in the Texas and Arizona region. Family owned and locally operated. Smith Thompson was founded in 1978 and is headquartered in Plano, TX. It offers residents in its serviced area cheap home security services with a one-time activation fee which include the cost of the equipment with no contract and monitoring cost starting at $16.95. Smith Thompson offers both home security solutions and also Pest control for individuals who require such services. They monitor existing installation with a one-time charge of $89 and a monitoring fee of $16.95 and no contract. In addition, Smith Thompson would install a new system for new customers. They are registered dealers of DSC security equipment.
A look at the good and the bad:
Pros
- Cheap Monitoring cost
- No contract plan
- Offers cellular monitoring.
- Free installation
Cons
- Regional Availability
- Home automation not ready available
- Mobile access available as paid upgrade
Quick Facts
| Founded | 1978 |
| Headquarters | Plana, Texas, United States |
| Sales Line | (877) 877-0345 |
| Website | Click Here |
| Standard sensors included free | |
| Touchscreen Panel | No |
| Key Remote (On/Off) Fob | No |
| C02, Fire and Flood Sensors | No |
| Mobile & Tablet Control | Available |
| Cameras | No |
| Z-Wave Technology | No |
| Advanced Features | No |
| Monthly | |
| Installation | Free |
| Activation | Free |
| 24/7 monitoring | Yes |
| Customer Reviews | 3.5 of 5 |
| Support | 3 of 5 |
| Equipment | 4 of 5 |
| BBB | A+ |
How much it will cost to get their security system up and running
Smith Thompson offers Prospective customers and existing customers cheap monitoring service without a clear cut demarcation of their packages if it exists. This would mean they offer only one package which comes at a monitoring cost of $16.95. This is very affordable, Link Home and SimpliSafe are the only other companies that can compete at such a low monitoring rate.
Installation Cost: Installing a New Smith Thompson security system is free. It is carried out by trained technicians. Instead of charging you for installing the system they get you with an activation fee.
Activation Cost: For new customers, getting a new security system comes at a one-time fee of $285. This includes the cost of the equipment by DSC. They also offer monitoring services for existing systems like Honeywell, AMC etc. and would reroute any incompatible system to make it compatible with their monitoring service at a one-time fee of $85. Remote access is available at an additional monthly fee of $7.
Monitoring cost: Smith Thompson charges a flat monitoring fee of $16.95 for both existing systems and new installation.
Contract length: 0 months. Customers are advised to notify Smith Thompson 30 days ahead of a cancellation. Frontpoint security has a 30 day trial but no other home security companies can boast of a zero month contract. Pretty rare in the industry, but it does come with a bigger upfront fee for the equipment.
No products found.
Nothing to brag about or show off…
Smith Thompson offers relatively basic equipment to its customers. The control panel by DSC is not touch screen. They also do not offer ready home automation options. Customers who require home automation options are encouraged to consider other options like Frontpoint or ADT.
How to get the System up and Running
Installation is done free of charge by trained technicians. They do not offer DIY installation. Depending on the system, installation takes within 1 -4 hours.
What makes Smith Thompson security Special
- Cheap monitoring: Despite offering basic monitoring services, Smith Thompson offers one of the cheapest monitoring service in the industry.
- No contract plan.
- Cellular monitoring.
Do they care about you or just your money?
Smith Thompson can be reached via either their phone line, depending on location or via their web contact form for any inquiry or complaint. Online chat support is not available.
Phone Numbers: Main: 888-888-1695
Austin: 512-605-9221
Dallas: 972-526-8500
Houston: 713-492-1064
San Antonio: 210-501-3977
Email: info @ smiththompson. com
A look at their Texas Past
Smith Thompson security was founded by two individuals in 1978. Mark Thompson and Jim Smith. The company was born out of a need to provide security services to homeowners after a successful burglary on one of the founders. Over the years, the company has grown to become one of the largest private security company in the Texas area. The company is currently headed by Mark Thompson and Lynda Thompson.
In closing
Providing basic home security services at a cheap monitoring cost with no contract length essentially sums what Smith Thompson offers. Customers who require full home automation in their home security plan may find Smith Thompson insufficient to meet their need.
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William is a tech buff and former corporate security officer turned cybercrime analyst. Computers have few secrets left for him, but home security and alarm systems… Well, those have plenty of secrets for their users, which William is now uncovering and explaining. His articles on home security helped many people take the matter seriously, invest in highly performing systems, and avoid becoming victims of burglaries.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API
Ha Cu says
Wow, Smith Thompson Home Security is the absolute best! Fast call response, price, communication and customer service. These guys Rock when it comes to security. Keep up the good work Smith Thompson!
Rachel W says
Great company. Professional,knowledgeable technician installed new wireless alarm system over our existing one. Very pleased.
Peggy says
These guys are great and if you want a company with excellent customer service then you should take a closer look at Smith Thompson Security. The monthly price is not bad either, at around $18/mo.
Krissy N says
Using Smith Thompson has given us such peace of mind. Installation was quick and easy, payments are affordable and customer service is great!
Paul says
I have just started with Smith Thompson as referred from a friend that this was a really great company to have. I must say that they are absolutely the best. The Tech was extremely knowledgeable and very friendly. I would recommend this company to everyone seeking a great security company at an unbeatable cost, and when I say unbeatable I mean it.
Neil says
This may not be the experience everyone out there had, but it was the case for me. I just want to share…
I was not only overcharged but charged 3 times in one month. When I called to get it sorted, they told me it was taken care of but they only refunded me one of the 2 over charges. It took nearly 10 days to get the other one. At the end of the month there was an extra $30 something on my bill still and no one could give me a straight answer as to why. Very disappointed. Thankfully there is no contract and I was able to pay it and walk away.
Tom says
No contract = WIN. I don’t know many companies who offer this but I like it! I move a lot because I am in the military. Since I am away for sometimes 3 months in one go, I want my wife and our two sons to be safe. This is why I went with Smith Thompson. The mobile access is well worth the upgrade as well. It is not anything expensive.
Troy says
Absolutely! I am a firm believer of things can happen and it is best not to be tied down. I do not like contracts. The only contract I have is with my home since I bought it and I am paying back the loan but that isn’t really a contract like this is. Either way… I love no contract companies.
Gary D. says
Which areas are not covered? I was trying to call them earlier today and couldn’t get through to anyone.
A friend of mine spoke about Smith Thompson and I loved that I knew someone who can legitimately tell me they are a good company. That being said, I wanted to try them out but I am not sure if I am in their coverage area. My friend lives out of state so he is not sure either.
Ellen says
This is the best security in all of Texas! I feel they not only go above and beyond with their security measures but they do put the customer first. I have never been more revealed than to have signed with a company I can trust. Highly recommend these guys!
Peter Brack says
The free installation is what got me to sign with the company. The upgrade for mobile access was a bit of the downside with them. You pay for what you get though. The last company I was with the mobile app and service was awful and it was free. Go figure. All and all, very happy with Smith Thompson Security.
Tammy says
Well I am going to give these guys a shot and report back. I have not found one single company to have no contract and I love that! I move around a lot so this is a HUGE bonus for me. Thanks for all this information too. Was so helpful. Going to give them a call tomorrow or Friday and see what I can arrange.