No, Not the Gun Maker

Smith Thompson security is an old -timer security company based exclusively in the Texas and Arizona region. Family owned and locally operated. Smith Thompson was founded in 1978 and is headquartered in Plano, TX. Smith Thompson offers residents in its serviced area cheap home security services with a one-time activation fee which include the cost of the equipment with no contract and monitoring cost starting at $16.95. Smith Thompson offers both home security solutions and also Pest control for individuals who require such services. They monitor existing installation with a one-time charge of $89 and a monitoring fee of $16.95 and no contract. In addition, Smith Thompson would install a new system for new customers. They are registered dealers of DSC security equipment.

A look at the good and the bad:

Pros
  • Cheap Monitoring cost
  • No contract plan
  • Offers cellular monitoring.
  • Free installation

 

Cons
  • Regional Availability
  • Home automation not ready available
  • Mobile access available as paid upgrade

 

Quick Facts

Founded 1978
Headquarters Plana, Texas, United States
Sales Line (877) 877-0345
Website Click Here
Standard sensors included free
Touchscreen Panel No
Key Remote (On/Off) Fob No
C02, Fire and Flood Sensors No
Mobile & Tablet Control Available
Cameras No
Z-Wave Technology No
Advanced Features No
Monthly
Installation Free
Activation Free
24/7 monitoring Yes
Customer Reviews 3.5 of 5
Support 3 of 5
Equipment 4 of 5
BBB A+

 

How much it will cost to get their security system up and running

Smith Thompson offers Prospective customers and existing customers cheap monitoring service without a clear cut demarcation of their packages if it exists. This would mean they offer only one package which comes at a monitoring cost of $16.95.  This is very affordable, Link Home and SimpliSafe are the only other companies that can compete at such a low monitoring rate.

Installation Cost: Installing a New Smith Thompson security system is free. It is carried out by trained technicians.  Instead of charging you for installing the system they get you with an activation fee.

Activation Cost: For new customers, getting a new security system comes at a one-time fee of $285. This includes the cost of the equipment by DSC. They also offer monitoring services for existing systems like Honeywell, AMC etc. and would reroute any incompatible system to make it compatible with their monitoring service at a one-time fee of $85.  Remote access is available at an additional monthly fee of $7.

Monitoring cost: Smith Thompson charges a flat monitoring fee of $16.95 for both existing systems and new installation.

Contract length: 0 months. Customers are advised to notify Smith Thompson 30 days ahead of a cancellation.  Frontpoint security has a 30 day trial but no other home security companies can boast of a zero month contract.  Pretty rare in the industry, but it does come with a bigger upfront fee for the equipment.

Nothing to brag about or show off…

Smith Thompson offers relatively basic equipment to its customers.  The control panel by DSC is not touch screen. They also do not offer ready home automation options. Customers who require home automation options are encouraged to consider other options like Frontpoint or ADT.

How to get the System up and Running

Installation is done free of charge by trained technicians. They do not offer DIY installation.  Depending on the system, installation takes within 1 -4 hours.

What makes Smith Thompson security Special

  • Cheap monitoring: Despite offering basic monitoring services, Smith Thompson offers one of the cheapest monitoring service in the industry.
  • No contract plan.
  • Cellular monitoring.

 

Do they care about you or just your money?

Smith Thompson can be reached via either their phone line, depending on location or via their web contact form for any inquiry or complaint.  Online chat support is not available.

Phone Numbers: Main: 888-888-1695

Austin: 512-605-9221

Dallas: 972-526-8500

Houston: 713-492-1064

San Antonio: 210-501-3977

Email: info @ smiththompson. com

History of company

A look at their Texas Past

Smith Thompson security was founded by two individuals in 1978.  Mark Thompson and Jim Smith.  The company was born out of a need to provide security services to homeowners after a successful burglary on one of the founders.  Over the years, the company has grown to become one of the largest private security company in the Texas area. The company is currently headed by Mark Thompson and Lynda Thompson.

In closing

Providing basic home security services at a cheap monitoring cost with no contract length essentially sums what Smith Thompson offers. Customers who require full home automation in their home security plan may find Smith Thompson insufficient to meet their need.[frontpage_news widget=”4288″ name=”Trending Articles”]

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