Who is Lifeshield Security? DirecTV, AT&T or All Three?
LifeShield created the wireless alarm system as we know it. They had a good track record of 10 years before going through the recent changes. In 2013 they were acquired by DirecTV to be offered to their current customers as an add-on. And now in 2016 they have been acquired by AT&T digital life. All this jumping around has brought about mass confusion to current customers about who their home security provider is. Just look at this screenshot below showing all 3 brands logos on it:
We recommend browsing some other companies first before you dive in this mess. This review will show you their equipment, history, customer support and what makes them different. We strongly advise you stay away from them until they have been the same name and business for 3-5 years.
Here’s a look at the pros and cons of LifeShield Security
- Wireless security system
- Mobile phone control
- Security cameras available
- Reasonable prices
- Confusion over past 3 years over 3 brand changes
- 60 month long contracts
- Bad customer service
- Lack of BBB rating currently
- No signup promotion
We will still review LifeShield as they have been in the past 10 years. You may be interested in taking a look at our newly published buyers guides for the diy home alarm systems.
What’s this going to cost?
LifeShield is average on prices and for what you get in terms of equipment. Their monthly price was great until they were bought out by AT&T.
Activation fee: $129+
Installation fee: $0
Shipping fee: $49
Packages: Uno, dos, tres! They offer 3 main packages.
Basic home security package – $37.99/month. This will come with a couple of window / door sensors, a motion detector and keypad control panel.
Gold Package – $45.99/month. Better bang for your buck as it adds mobile control feature. A few extra sensors are included but not cameras.
Platinum Package – $54.99/month. This is where you can add security cameras and additional home automation features.
What security equipment do they offer?
LifeShield was the first company to use and develop wireless equipment. It is not compatible with existing home security systems which is a problem when it comes time to switch.
The essentials: Basics include: window, door, motion and glass break sensors. 1 motion detector per large space and hallway is recommended. If you want the most equipment for the best overall price, check out Protect America.
Home automation: Lifeshield has limited home automation features available. Smart phone control comes free at the middle package but this is now standard for security companies. Smart thermostat and control of lights are not available. Basic security camera streaming through app is available.
You will be the handyman on this one
It is a DIY installation product. This means they ship out the equipment to you. Once received, follow a fairly easy setup guide and call them to activate and test the alarm system. You save $99-299 by installing it yourself but does carry the burden of going it yourself. Check out ADT for professional installation.
Here’s how it should go…
- Pick and choose: Decide what package you want.
- Check the mail. They program the equipment and ship it to you.
- Go time. To install, remove the plastic film and stick it to the area (ie., door sensor on door).
- Need help? They walk you through the process over the phone if needed. However, when we did a test install their hours were much more limited than Frontpoint Security and they do not have a dedicated installation support team.
A look into the past 10 years of LifeShield
They were a solid company until the past few years of change. We hope that in the next few years they can once again get established and build a customer base.
Founded: Cheers to a Decade! In 2004 by Louis Stilp., originally called InGrid, Inc.
Location: East Coast. Pennsylvania, USA.
Innovators: Holds the title of Inventor of wireless security systems. All companies today owe LifeShield respect to help them get the industry to where it is today.
Acquired: Recently. In summer of 2013, LifeShield was acquired by DirecTV who is marketing home security to their already large base of customers. And once again in 2016 as already mentioned.
BBB Rating: 3.0. They had a B BBB rating.
What makes this business unique
Below are a few things we found that make LifeShield stand out from other companies.
Base: Their base provides backup in case the control panel is smashed or broken by the burglar. Often when a crook breaks in they destroy the panel which disarms the system. If the panel is set off, it acts as a second brain to the system and will immediately alert you and local authorities.
Outdoor security camera: Most companies only offer indoor cameras. Finding outdoor surveillance cameras is typically a costly alternative. Now you can have both and see what is happening from your mobile or tablet device.
Renters allowed: Home ownership should not stop someone from not being able to protect the things they love the most. Lifeshield offers their service for renters and owners alike. You may have to drill some holes depending on control panel given. Most of the equipment sticks on to the doors and walls there is no need to make a mess.
Long contracts: The average across the board is 36 months, with very few companies having smaller agreements than that. But 60 months is absurd and you should carefully read over the agreement terms before signing anything.
Customer support review
Not a support team you want to rely on.
Before the merge to DirecTV they had good customer service. Now you are another number and we wouldn’t count on them being there when you need them or rely on their monitoring service.
Chat support: No
Tech support: No direct line for install. Must go through automated machines first to get to someone who can handle your technical inquiry.
Online videos: Useful but not viral. They have several video tutorials but their equipment has changed so much over the past 3 years that you will have a hard time finding the right guide for your needs.
How-to guides: Pull out the books. They have online guides and you will get one in the mail with your equipment.
Support Hours: Varies by location.
Photos of LifeShield’s security & home automation equipment:
Alarm Reviews conclusion
What was once a great and innovative company has now sold out to two companies and lost their sense of a brand while doing so. In 2013 they were #3 on our top recommendations and now we do our best to help home owners and those looking to buy a home security system to stay far far away from Lifeshield. It’s gone from a company who truly cares to one who truly cares about the money and mass marketing now.
If you have any experience with this business please leave your feedback below. Also, we hope we have helped you in the task of finding the right home security company.
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