Ackerman Security Reviews

Ackerman Security Reviews

What You Need to Know Before Buying their Security System

Last updated: June 1, 2018.  Fan of hide-n-go seek?  Because Ackerman is.  Most companies' websites have fine print at the bottom of the website showing offer details, contract terms etc.  Ackerman security likes to save these juicy details for the end of the phone call (if at all).  Hey, don't ask don't tell, right?  They do have to tell you what you are signing up for over the phone but also make a keynote of asking about the price, for how long and is it guaranteed.

ackerman home security system

Here is a look into the good and bad of Ackerman security:

Pros

  • A long time - They have been around for nearly 50 years with a great BBB rating.  Makes you wonder why they are still as small as they are!
  • Brand name equipment - as already mentioned before, they use Honeywell which is a trusted name in security equipment.
  • Red, white and blue - Heck, who can't love their America themed logo and colors?

 

Cons

  • Help, I'm stuck! - Bad customer reviews.  From high repair costs, to the initial getting started.
  • Stay put - If you move out of one of the three areas they service you will be paying a hefty (hundreds of dollars) cancellation fee.  Any of our top 3 companies ranked here all give "move with you service" to anywhere in the USA.
  • Bad customer service - Several reports about monitoring not calling when alarm went off.
  • What backup?  Large companies have dozens of monitoring stations and backup ones to take your call if one goes down due to natural disaster.  With a smaller company like this, if they go down you're going with them.
  • Watch out - for the contract terms and other hidden fees they will add to your start up and monthly costs.
  • Automatic withdrawal on repeat - Unfortunately most of their customer complaints seen across the internet are from when customers have cancelled yet they keep getting payment drafted from their bank account monthly.  Some call them scammers, others filed complaints to BBB.

 

 

prices

Ackerman Security Prices

Hard to find until you call in...

We review a lot of home security systems.  We have even setup and tested Protect America's no setup costs system.  But with Ackerman, they don't show you a pricing table or set of different packages to choose from like all the others we have reviewed.  With that being said, here is what we found out:

They offer wireless monitoring (no need for a landline).  Home automation packages cost more, which is typical and you can expect around $50+ a month for that.  You will pay quite a bit out of pocket for home security cameras and other equipment you may want.

Ackerman doesn't have any current good promotions going on as of 2016.  For the best promo, check out ADT where you can get $850 of free equipment for your home.

Make sure you don't pay over $49.99/mo with these guys and don't pay over $99 for installation, otherwise you are not getting the best deal available.

Security Equipment review

Ackerman Security System Review

Nothing too fancy here, pretty standard equipment for any home security dealer...

They are an authorized dealer of Honeywell equipment.  Honeywell has been around for decades and has equipment you can trust.  Because Honeywell doesn't offer any monitoring service (like GE alarm systems) companies use their equipment to install at customers' homes and then do the monitoring themselves.  You can also buy a Honeywell security system yourself, install it and hire out the monitoring but that is more complicated approach.

Here are some screenshots of what you can get installed inside your home.  Please note that the panel, security cameras and other equipment may require drilling in your home.  The sensors are all wireless and shouldn't need to be drilled.

Ackerman burglar alarm products

Typically you will get 2-3 door sensors, a motion and a panel at no cost.  Other accessories and upgrades will be out of pocket expenses or a much higher monthly monitoring rate.  For the best package deal of good equipment, read our review of ADT.

Smart mobile control

Easier than using the punch pad...

Gone are the days when you need to run in carrying the groceries and turn off the alarm system.  While that option is always available, Ackerman, like all other security systems have a free mobile app you can use to turn on and off the alarm system.

They use Alarm.com app like dozens of other companies do.  What is nice about this is it is reliable software and works great with Honeywell equipment.  It does lack some of the nicer features that self-made apps have but for a small company like these guys it is their only chance to offer customers a mobile friendly way of control.

Areas of monitoring service

You better live in one of these 3 Cities...

Ackerman service areas

You must live in Atlanta, Washington DC or Philadelphia to sign up with Ackerman.  If you don't live within those city limits then check out companies who can get you setup.  Like Vector security and Central Group, Ackerman only covers the East coast and are growing slow and steady.

Alarm Reviews conclusion

So there you have Ackerman security broken down into pieces.  Without their long history we would advise everyone to stay far, far away but because they have been around for a long time it is really up to you.  There is nothing great that stands out about them, no good sign-up deals compared to Protect America and others but they do professional installation and have a good brand name on the East coast.

[Total: 11    Average: 3.3/5]
33 User Reviews
  1. Brian Vasquez
    07/11/2018 at 09:25
    Reply

    After searching for many months I decided to pull the trigger with Ackerman. The main reason was their guarantees. Ackerman is the only company that gives me a written guaranteed response. So far I haven't had any problems and I'm happy with their service.

  2. Rod
    06/19/2018 at 12:33
    Reply

    Ackerman was ok. Not good enough but ok. I had coverage on my doors, but my windows were not. So in place of my windows not being covered in the event of entry The sales rep had the company put in a sensor. Which means an intruder could enter my room through the window and leave without the alarm going off. My neighborhood is very quiet and my neighbor is in law enforcement and does a better job than any security service. I stuck with ackerman until my contract was to end and called to cancel. This is where the problems began. I spoke to several reps to cancel my renewal and made my current payment. Then I would receive an email stating my payment was declined. I thought something was wrong with my account and thought someone swiped me clean, but no. I made another payment and the same thing happened. So, for the 3rd time i made another payment and each time i got a confirmation number. My conclusion to this payment being declined had me wondering if they were delaying in order to bill me for another cycle. Remind you that when I first called and cancelled month's prior, no one ever told me that I would have to send in a cancellation form by mail to prove I'm making the authorization. I then asked the rep on the phone today that if I wanted to upgrade my system could it be done? He said sure, what would you like upgraded. I told him I just wanted to see what was necessary to upgrade VS cancelling. Seems like you can upgrade, but can't cancel over the phone. Also, even though I made my request to cancel months ago. the cancellation won't take place until they receive my cancellation form. At least the guy tried to assist me this time around

    • Rod
      06/19/2018 at 12:34
      Reply

      Oh yeah, My alarm would go off internally without reason or notifying Ackerman.

      • Alarm Reviews
        06/19/2018 at 13:20
        Reply

        Rod, meet Rod ha!

  3. Xander Stephens
    05/01/2018 at 16:11
    Reply

    The 30-second alarm guarantee is all marketing hype. When you challenge them on it they will use all kinds of excuses, it is your alarm equipment ( which they say they can come check for a 75 service fee ), it is the weather, the phone company etc. It is a joke. The local law enforcement in my area has stopped responding to their dispatch requests because they owed them so much money for false alarms. If you call to complain you get caught up in phone maze, transfers and broken promises for callbacks. My advice would be to stay away.

  4. Lauren Phillips
    04/12/2018 at 04:36
    Reply

    So... If this is your security company you might want to consider a change. If you guys know anyone who has Ackerman or is looking for a security system share this, ppl deserve to know the level of incompetentence they're dealing with. My alarm went off yesterday and these idiots have had my address wrong in their system the whole time. Tried posting on their page and they just delete it because apparently they just delete any negative comments about their company. How could you even possibly, as an ALARM company have my ADDRESS in your system incorrectly??? Talk about gross incompetence. I'm pretty reasonable, but that's just ridiculous. As an alarm company, that's the ONE thing that should never happen. You dispatched police to the wrong address and your response is simply a very nonchalant "hmm, I don't know how that happened, sorry about that." Do I want you to send the police now? Almost an hour later, no, at this point I've already left work early and because I clearly can't trust you guys to handle it, I'll just call the damn police myself if I need them. #ackermansecurity

  5. Jaime
    03/12/2018 at 10:54
    Reply

    We had a meeting with the sales rep thought it would be an amazing company. Day 1 they come to install the service, came home and the chimes weren't going off like they had before. Called the company to ask if the the door sensors had been mistakingly removed. Next day they were supposed to come finish the install because we needed an extendor (which we had delivered overngiht) the tech starts yelling at my finance stating we accused him of stealing and hes not comfortable coming to our home. So no install, called the sales rep to explain what was going on and nobody called us. It's been almost a week and they started calling stating they were coming to finish the install after we had stated we wanted to disconnect it. No manager ever called to apologize for the tech or what he had accused us of nor to even asked what had happened. They act like nothing happened! The customer service is terrible to say the least now we have let these people into our home and I'm worried after the tech screamed at my fiance and made horrid accusations. If you want good customer service do not go with this company. This has gone on for over a week and nobody has said anything.

  6. Ajas
    02/18/2018 at 02:58
    Reply

    Ackerman security system has been the system I've grown to know. My parents have been using it since I was a teenager and now I also have it installed in my bachelor's pad. It's nice and I don't get charged exorbitantly like I hear people say. I also love to use the free mobile app! It's really great to use to turn on and off the alarm system.

  7. Steve
    01/09/2018 at 06:52
    Reply

    When your contract expires they escalate your fee every year unless you renew a contract. Avoid!!!

  8. PJ Camp
    07/31/2017 at 10:57
    Reply

    Ackerman is less than half the price of ADT for monitoring. Ackerman has consistently responded within 30 seconds.

  9. Kimberly Johnson
    07/20/2017 at 09:37
    Reply

    I've been trying for over a month to get someone out to fix my equipment. I keep getting told they have to email someone in my area to service it. I've called several times. I'm changing to another security system provider. This is ridiculous!

  10. April Collins
    05/28/2017 at 17:59
    Reply

    Ackerman was recommended to me by a friend of mine. It has only been a few short weeks but this far, it has been a good experience. I was having issues working the panel and someone was kind enough to walk me through everything over the phone. Granted after paying the bill, I am sure there are cheaper options.

  11. Eric J.
    05/24/2017 at 16:21
    Reply

    I won't sit here and sugar coat it. I have had some issues with Ackerman Security but... I can say they are one of the better companies in terms of reliable hardware. I ended up going with another company after my contract with them was up and I keep running in to issues with their devices. The cameras like to flicker, sometimes they shut off. It has been annoying. I know with Ackerman, at least I didn't have to wonder if my stuff was working.

  12. Mitch
    05/03/2017 at 17:40
    Reply

    I have been with Ackerman for nearly 3 years now and have no complaints. I am not sure where these people are getting their information from. Was I somehow treated better than like 80% of the rest of their clients?? Sure they aren't the best but you get what you pay for. Knowing that going in none of this is surprising.

    • Denny
      05/11/2017 at 17:06
      Reply

      You lucked out then. My wife and I have been having issues with the alarm going off at random times throughout the day. The neighbors have been complaining because it is quite loud. Every time we call we get put on hold or disconnected. I am going to try contacting them via e-mail tonight. It has been like this for over a week and I am fed up!

    • Andrew
      05/13/2017 at 17:59
      Reply

      I don't know if you just lucked out or what but I too have not had too many issues with the company. Ackerman has not been the best but in comparison to the last company I was with, they are definitely an upgrade. I will say that you should always be sure to ask a lot of questions before signing a contract so you know what you are getting.

  13. Terrible Customer Service!!'
    04/06/2017 at 07:51
    Reply

    Terrible customer service. Misinformed on cancellation steps & procedures. I keep getting 'Michael' who claims to have mailed the cancellation steps out to me twice! I told him I've been trying to cancel this for 1 year and a half and have been waiting for this to come. He then said I sent it to u on 2/28/17. Come to find out he emailed it while I was waiting for postal mail from them! They are incompetent and lack the skills to operate such a highly advertised security system. I regret using them !! I asked verbally what I could do to speed up this cancellation since it's been a year and half. This Michael ignored my ?meanwhile direct withdrawals from my Acct stopped now I'm getting a paper bill. Ugggggghhh!

    • Max O.
      05/20/2017 at 12:09
      Reply

      I am experiencing similar issues myself. Seems like the second you mentioned canceling they put you on an ignore list or something. I was getting money taken from my account after being told the contract was canceled. I ended up just having to switch banks to keep them from robbing me.

  14. David
    01/20/2017 at 19:17
    Reply

    This happened to my neighbor. They cancelled their service and it took them a few months to get them to stop billing them. It was a major hassle for them.

    • Brian S.
      04/15/2017 at 13:22
      Reply

      This happened to me as well. I am not sure what was going on. I feel like they don't have a clear grasp on their customer's needs or something. I finally got the bills to stop coming in last month. I came on this site looking for a new option and seen this. I am glad I am not alone with this but I feel sorry for anyone this may have happened to. If you like them then stick with them other wise they will be like that one ex that seems to not get the message.

  15. Robert Patrone
    12/12/2016 at 05:57
    Reply

    ***BEWARE OF THIS COMPANY. IF EVER YOU WONDERED, SHOULD I IGNORE THE NEGATIVE REVIEWS? THE ANSWER IS NO REGARDING ACKERMAN*** In addition to the many negative reviews, I like to add this. You pay for a Alarm System and monthly monitoring fees. You expect to be protected when away from your home. "Ackerman Security guarantees response time." NO SECURITY COMPANY CAN GUARANTEE POLICE RESPONSE TIME. I've been a member of the Law Enforcement Family for 29 years. I've risen through the ranks. Calls to 911 or prioritize. Burglary Alarms aren't priority 1 calls. Depending on your city, crime rate, volume of calls and more........it can take up to 16 hours before police actually respond to your alarm. By this time, thieves can clear out your resident or business within 16 hours. The only thing Ackerman can guarantee is, they will notify 911 of the alarm, which is what all alarm companies do. TO MANY RED FLAGS WITH THIS COMPANY.

    • Baxter Reags
      04/20/2017 at 16:08
      Reply

      Thanks for the heads up. I nearly was going to sign with them because I liked their equipment but I think I was lied to by the service rep. He did not mention any of this. I read this review and seen your comment so I did more digging and sure enough, a lot of people have the same exact complaints. Close call on that one! Thanks again Robert!

  16. Howie
    11/29/2016 at 21:57
    Reply

    Shady or incompetent? I'm a customer of Ackerman for more than 5 years. I was called in August and told my equipment must be updated or it would no longer work and this was a free upgrade. My tenant arranged the upgrade that occurred Oct. 10. He was charged $99 for the free service upgrade before the old equipment was exchanged for the new. My account with Ackerman was also charged $99. I phoned customer service several times and could not get the charges removed. I spoke with personnel who I was told were supervisors. I asked that the department manager call me on each occasion. I never received a call. To make matters worse, I got a call from Ackerman in Nov. wanting to setup an installation date for the new equipment or my old equipment would no longer work. After an explanation of the my situation this person did get a supervisor to call me, and after a lengthy discussion said they would remove my charge. My $99 charge has been removed. But my tenant still paid $99 for a free upgrade. Is this a trustworthy operation?

    • RENITA MURCHISON
      01/24/2018 at 08:04
      Reply

      DO NOT USE THIS COMPANY, BAD CUSTOMER SERVICES, THEY TELL YOU ONE PRICE ON THE PHONE AND YOU PAY IT AND WHEN THEY COME TO INSTALL YOUR EQUIPMENT THERE IS A ADDITAL CHARGE. DO NOT US THIS COMPANY. I PAID 199.00 AND WHEN THEY CAME OUT IT WAS A 140.00 MORE AND I STATED TO THE GUY THAT I WAS NOT PAYING NO 140.00 FOR WHAT. THEY WENT INTO MY BANK ACCOUNT AND TOOK THE MONEY 140.00. AND NOW THEY ARE SAYING IT WAS FOR EQUIPMENT.

      • 02/06/2018 at 16:25
        Reply

        Sorry to hear that Renita. That's a lot of angry caps!

  17. Joan Butler
    10/21/2016 at 15:40
    Reply

    I am based in Atlanta, one of the 4 regions Ackerman currenlty covers. Everywhere I turn online lies a bad review on why not to choose Ackerman as my home security system provider. The free Monitoring offer is a hard one to resist though with no long term contract.

    • Tony
      04/25/2017 at 17:18
      Reply

      I have read a lot of dodgy reviews on many companies but a lot of the complaints with Ackerman do hold water. I think it is a regional thing. I know plenty of people who have had good experiences but I was one who did not. I am glad I switched to someone else.

      • Moe
        05/05/2017 at 11:46
        Reply

        What company are you using now?

  18. Maggie
    10/13/2016 at 02:12
    Reply

    Definitely stay away from this company. I had to call them a few months after I cancelled them to get them to stop charging me. Not a good sign for a reputable company!

    • Willie Jackson
      04/10/2017 at 12:58
      Reply

      I am having the same issue with Ackerman and I don't even have the equipment anymore. I moved but Ackerman wasn't able to relocate my equipment. I'm still being billed with no equipment.

  19. Skylor A.
    10/10/2016 at 20:31
    Reply

    Ackerman set me up, was not impressed with the surprises I found on my first bill. They are auto drafting my account and took out $259 for installation when they said it would be $149! This is not including the pro-rated first month bill. They don't allow a long trial, their customer service is decent but definitely not a top company. I didn't realize they don't move with you nationally either. My advice is go with one of the top 10 reviewed on this site.

  20. Maggie
    09/27/2016 at 20:32
    Reply

    This is definitely a company to stay away from. I can never get any help when I call them or they act like they don't know what I'm talking about. It's really frustrating. I have written my cancellation letter and hoping they don't have some other kind of excuse on why I can't cancel yet!

  21. Gustavo Sanchez
    07/29/2016 at 09:07
    Reply

    STAY AWAY FROM ACKERMAN!!! After 2 years with Ackerman, I called their customer service to find out about the ending date of my contract, what a surprise to find out that you are automatically signed for another one year contract and to cancel you have to write a letter and mail to them at least 60 days before the end of your contract. When called I didn't have any problems with them, I was calling to check on my contract, but now I can't wait for my contract to end so I can cancel my account. They customer service is horrible, they basically don't care for their customer.

Leave a Comment