Ackerman Security Reviews

Ackerman Security Reviews

What You Need to Know Before Buying their Security System

Last updated: March 1st, 2017.  Fan of hide-n-go seek?  Because Ackerman is.  Most companies' websites have fine print at the bottom of the website showing offer details, contract terms etc.  Ackerman security likes to save these juicy details for the end of the phone call (if at all).  Hey, don't ask don't tell, right?  They do have to tell you what you are signing up for over the phone but also make a keynote of asking about the price, for how long and is it guaranteed.

Here is a look into the good and bad of Ackerman security:

Pros

  • A long time - They have been around for nearly 50 years with a great BBB rating.  Makes you wonder why they are still as small as they are!
  • Brand name equipment - as already mentioned before, they use Honeywell which is a trusted name in security equipment.
  • Red, white and blue - Heck, who can't love their America themed logo and colors?

 

Cons

  • Help, I'm stuck! - Bad customer reviews.  From high repair costs, to the initial getting started.
  • Stay put - If you move out of one of the three areas they service you will be paying a hefty (hundreds of dollars) cancellation fee.  Any of our top 3 companies ranked here all give "move with you service" to anywhere in the USA.
  • Bad customer service - Several reports about monitoring not calling when alarm went off.
  • What backup?  Large companies have dozens of monitoring stations and backup ones to take your call if one goes down due to natural disaster.  With a smaller company like this, if they go down you're going with them.
  • Watch out - for the contract terms and other hidden fees they will add to your start up and monthly costs.
  • Automatic withdrawal on repeat - Unfortunately most of their customer complaints seen across the internet are from when customers have cancelled yet they keep getting payment drafted from their bank account monthly.  Some call them scammers, others filed complaints to BBB.

 

 

prices

Ackerman Security Prices

Hard to find until you call in...

We review a lot of home security systems.  We have even setup and tested Protect America's no setup costs system.  But with Ackerman, they don't show you a pricing table or set of different packages to choose from like all the others we have reviewed.  With that being said, here is what we found out:

They offer wireless monitoring (no need for a landline).  Home automation packages cost more, which is typical and you can expect around $50+ a month for that.  You will pay quite a bit out of pocket for home security cameras and other equipment you may want.

Ackerman doesn't have any current good promotions going on as of 2016.  For the best promo, check out ADT where you can get $850 of free equipment for your home.

Make sure you don't pay over $49.99/mo with these guys and don't pay over $99 for installation, otherwise you are not getting the best deal available.

Security Equipment review

Ackerman Security System Review

Nothing too fancy here, pretty standard equipment for any home security dealer...

They are an authorized dealer of Honeywell equipment.  Honeywell has been around for decades and has equipment you can trust.  Because Honeywell doesn't offer any monitoring service (like GE alarm systems) companies use their equipment to install at customers' homes and then do the monitoring themselves.  You can also buy a Honeywell security system yourself, install it and hire out the monitoring but that is more complicated approach.

Here are some screenshots of what you can get installed inside your home.  Please note that the panel, security cameras and other equipment may require drilling in your home.  The sensors are all wireless and shouldn't need to be drilled.

ackerman home security system

Ackerman burglar alarm products

Typically you will get 2-3 door sensors, a motion and a panel at no cost.  Other accessories and upgrades will be out of pocket expenses or a much higher monthly monitoring rate.  For the best package deal of good equipment, read our review of ADT.

Smart mobile control

Easier than using the punch pad...

Gone are the days when you need to run in carrying the groceries and turn off the alarm system.  While that option is always available, Ackerman, like all other security systems have a free mobile app you can use to turn on and off the alarm system.

They use Alarm.com app like dozens of other companies do.  What is nice about this is it is reliable software and works great with Honeywell equipment.  It does lack some of the nicer features that self-made apps have but for a small company like these guys it is their only chance to offer customers a mobile friendly way of control.

Areas of monitoring service

You better live in one of these 3 Cities...

Ackerman service areas

You must live in Atlanta, Washington DC or Philadelphia to sign up with Ackerman.  If you don't live within those city limits then check out companies who can get you setup.  Like Vector security and Central Group, Ackerman only covers the East coast and are growing slow and steady.

Alarm Reviews conclusion

So there you have Ackerman security broken down into pieces.  Without their long history we would advise everyone to stay far, far away but because they have been around for a long time it is really up to you.  There is nothing great that stands out about them, no good sign-up deals compared to Protect America and others but they do professional installation and have a good brand name on the East coast.

8 Comments
  1. David
    01/20/2017 at 19:17
    Reply

    This happened to my neighbor. They cancelled their service and it took them a few months to get them to stop billing them. It was a major hassle for them.

  2. Robert Patrone
    12/12/2016 at 05:57
    Reply

    ***BEWARE OF THIS COMPANY. IF EVER YOU WONDERED, SHOULD I IGNORE THE NEGATIVE REVIEWS? THE ANSWER IS NO REGARDING ACKERMAN*** In addition to the many negative reviews, I like to add this. You pay for a Alarm System and monthly monitoring fees. You expect to be protected when away from your home. "Ackerman Security guarantees response time." NO SECURITY COMPANY CAN GUARANTEE POLICE RESPONSE TIME. I've been a member of the Law Enforcement Family for 29 years. I've risen through the ranks. Calls to 911 or prioritize. Burglary Alarms aren't priority 1 calls. Depending on your city, crime rate, volume of calls and more........it can take up to 16 hours before police actually respond to your alarm. By this time, thieves can clear out your resident or business within 16 hours. The only thing Ackerman can guarantee is, they will notify 911 of the alarm, which is what all alarm companies do. TO MANY RED FLAGS WITH THIS COMPANY.

  3. Howie
    11/29/2016 at 21:57
    Reply

    Shady or incompetent? I'm a customer of Ackerman for more than 5 years. I was called in August and told my equipment must be updated or it would no longer work and this was a free upgrade. My tenant arranged the upgrade that occurred Oct. 10. He was charged $99 for the free service upgrade before the old equipment was exchanged for the new. My account with Ackerman was also charged $99. I phoned customer service several times and could not get the charges removed. I spoke with personnel who I was told were supervisors. I asked that the department manager call me on each occasion. I never received a call. To make matters worse, I got a call from Ackerman in Nov. wanting to setup an installation date for the new equipment or my old equipment would no longer work. After an explanation of the my situation this person did get a supervisor to call me, and after a lengthy discussion said they would remove my charge. My $99 charge has been removed. But my tenant still paid $99 for a free upgrade. Is this a trustworthy operation?

  4. Joan Butler
    10/21/2016 at 15:40
    Reply

    I am based in Atlanta, one of the 4 regions Ackerman currenlty covers. Everywhere I turn online lies a bad review on why not to choose Ackerman as my home security system provider. The free Monitoring offer is a hard one to resist though with no long term contract.

  5. Maggie
    10/13/2016 at 02:12
    Reply

    Definitely stay away from this company. I had to call them a few months after I cancelled them to get them to stop charging me. Not a good sign for a reputable company!

  6. Skylor A.
    10/10/2016 at 20:31
    Reply

    Ackerman set me up, was not impressed with the surprises I found on my first bill. They are auto drafting my account and took out $259 for installation when they said it would be $149! This is not including the pro-rated first month bill. They don't allow a long trial, their customer service is decent but definitely not a top company. I didn't realize they don't move with you nationally either. My advice is go with one of the top 10 reviewed on this site.

  7. Maggie
    09/27/2016 at 20:32
    Reply

    This is definitely a company to stay away from. I can never get any help when I call them or they act like they don't know what I'm talking about. It's really frustrating. I have written my cancellation letter and hoping they don't have some other kind of excuse on why I can't cancel yet!

  8. Gustavo Sanchez
    07/29/2016 at 09:07
    Reply

    STAY AWAY FROM ACKERMAN!!! After 2 years with Ackerman, I called their customer service to find out about the ending date of my contract, what a surprise to find out that you are automatically signed for another one year contract and to cancel you have to write a letter and mail to them at least 60 days before the end of your contract. When called I didn't have any problems with them, I was calling to check on my contract, but now I can't wait for my contract to end so I can cancel my account. They customer service is horrible, they basically don't care for their customer.

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