Monitronics Reviews

Monitronics Reviews

The Good, Bad and the Ugly of Monitronics Home Security

Last updated: December 4, 2017. Monitronics has an old vibe to their company but like Buick is doing to their brand, they are working on revamping it.  They grow their business throughout the nation with authorized dealerships (such as Security Networks) who get sales and later sell the contract over to Monitronics.  Buying through a dealer means you will pay more than if you were to buy directly from the company.

Monitroincs yard sign

Monitronics yard sign shown.  Will it be going in front of where you live?

A quick look at the good and the bad of Monitronics home security:

Pros
  • Been in business for over 20 years
  • Touchscreen panel
  • Mobile control
  • Home automation available
  • Available nationwide

 

Cons
  • Not available for renters
  • Long contract terms up to 5 years
  • BBB accredited but no rating
  • Thousands of customer complaints and reports filed
  • High starting costs
  • Slow to roll out new home security product technology

 

Now lets look at their prices, equipment, history and customer support in more details.

 Pricing and Packages banner with green money sign

What is this going to cost?

Monitronics is on the higher side for getting started.  They have 3 main packages ranging from $34-54 a month.

Installation:  $0-99.  Depending on current promotions you may get free installation.  Don't get too excited though as that is just turned into what's called an activation fee. 

Activation:  $99-199.  Regardless of what the fee may be called, expect $99-199 to get their security system up and going. 

Packages:  They have three different packages, the Basic, HomeTouch and Premier.

Monitronics security packages

1.  Basic security package - $34.95 / month + $99 installation + activation.  Comes with:

Touchscreen panel
One pet-sensitive motion detector
One key remote
 3 Door / window sensors
 Yard sign and decal stickers

2.  HomeTouch - $42.95/ month + $99 installation + activation.  Same as Basic plus:

Arm or disarm from your smartphone or tablet
Severe weather alerts
Remote control app

3.  HomeTouch premier - $54.95/month + $149 activation.  Same as HomeTouch plus:

Two light modules
One image sensor
Two-way over voice panel
Adjust your home lighting
Secure access to video
Control locks, thermostats & appliances

 

Price bar Graph showing $43 on a scale from $30 to $90Contract bar graph scale from 0-60 with 36 and 60 marked.Blue bar graph with $99 marked on a scale from $0-199.


Security Equipment banner with Camera over house icon

Enough equipment to scare the Pentagon

They have a full supply of everything needed to protect a home.  They carry Honeywell, GE and 2gig security brands which are compatible with most existing home alarm systems.

Essentials:  All the basics are covered.  They have 3 different control panels to choose from.  Security system products to choose from include:

  • Door / window sensor
  • Moisture sensor
  • Motion detector (pet friendly available as well)
  • Glass break detector
  • Freeze sensor
  • Shock sensor
  • Heat or smoke detector
  • Key fob / medical remote
  • Security cameras
  • Light module
  • Smart code door locks
  • Smart thermostat

 

Please note that you may have more upfront fees if you are buying something that doesn't come standard in the packages reviewed above.

Home automation:  They were slow to roll out these features but seem to work well for customers.  Cameras, appliance and lighting controls, door locks, medical pendants and mobile control is easy to do.  You can only get these features with the premiere package, which you can get the same deal for $100 less with ADT.  See them compared here

Customization:  If you need to change a unneeded sensor in one of their packages they should do it although you may have to pay some out-of-pocket fees.

>> See the Top 20 Most Affordable Security Systems <<

Installation banner with Hammer & wrench icons

Security system installation process

Most companies are now DIY self-setup.  Monitronics still offers professional installation.

The process:

1.  Decide:  Do you want basic, digital or automation?  You can always upgrade later but it will come at more then.  Get what you want the first time.
2.  Schedule:  Plan a time for installation.
3.  Go time:  Plan for 1-3 hours for installation to finish.  Some holes may need to be drilled for the control panel and security cameras.
4. You're secured:  The tech run through how to work everything.  This includes showing you how to control the alarm system with the app, setting up a verbal password and key code.

Monitronics Uniqueness banner with Lightbulb icon

What makes Monitronics different from others?

There are a few key differences but for the most part they blend in with the rest.

Cater to the older crowd:  Not a bad thing since they typically have the best standing credit.  You must have a credit score of 625 and above to sign up with them.

Endless equipment:  I could use that... They have 4 different cameras to choose from.  They carry sensors for parts of your home you never would have thought of.  Water and fire safety are easy additions to your security system.

Spokespersons:  Hey, I recognize that guy!  Deon Sanders, Micheal Strahan and Chuck Liddell have worked for and on behalf of Monitronics.

Authorized dealer network:  Why should you care?  This means they are franchised all throughout the country.  They have managed good customer ratings even with dealers selling their contracts.  Authorized dealers sends out door to door sales reps.  Careful about buying from them as they are paid on a high commission basis and will typically say or do anything to get the sale. 

History of Company banner with time capsule icon

A look into their past

Onto their 20th year in the home security industry.

Founded:  In 1994.Texas icon with 1994 in middle

Location:  Headquarters in Dallas, Texas.

Customers:  If I had a million... Over 1 million residential customers and thousands of businesses.

Awards:  And the winner Is...  In the 20+ years they have been in business, here are a few recognition's they have received: 

1 - Top 100 companies.   They have won this award several times from SDM magazine.
2 - 
Service provider of the year.  Frost and Sullivan gave them this award in 2008, 2010 and 2011.
3 - False reduction award.  Reduced false alarms from 6.5% to under 5%.  Police enjoy this

Customer support banner with chat bubble icon

How well do they handle their customers? 

Quick turn around on calls are what we liked most about Monitronics

Chat support:  Not offered.

Technical support:  Like to speak geek?  They will get you in touch with specialist needed fairly quickly

Online videos:  A couple flicks.  There are a few helpful tutorial videos on how to work the alarm system.

FAQ:  They have a very easy to use and navigate FAQ section on their website.

All of Monitronics home security system equipment:

A Monitronics Equipment Review

Pictures and descriptions of all Monitronics security sensors including door, moisture, motion, glass break and garage

Smoke and Heat Sensors with descriptions

Key Chain Remotes and descriptions

List of 5 Security Cameras used by Monitronics, with pictures and descriptions of each

Picture and description of appliance module

Description of two lighting modules with module picture

List of pictures and descriptions of 3 Z-Wave thermostats used by Monitronics

Pictures and descriptions of SmartCode Door Locks


Alarm Reviews conclusion

They are an all-around average security company.  There are dozens of other home security companies like them with the same equipment and better pricing.  If buying Monitronics, be careful when signing the contract to make sure they cannot auto-renew you after the 35th or 59th month.  If buying from a authorized dealer of theirs make sure to not make any rushed decision and to know that you have a 3 day right to cancellation regardless of where you live.

We hoped you liked this review on Monitronics.  Add your own voice if you have any experience with them below.

[Total: 4    Average: 2/5]
66 Comments
  1. Ladybug
    12/08/2017 at 16:30
    Reply

    I'm sorry to read that all these people had problems. I myself am happy with the company. We had one call where the alarm went off and I explained and apologized that I had burned my porkchops. There was no extra charge on my account. Customer service has always been friendly. Tech support is fantastic. Technician who came out was friendly. I would recommend Monitronics.

  2. Lauri
    12/06/2017 at 00:51
    Reply

    I am a 2016 Louisiana flood victim, and my alarm system was badly damaged along with my house.Monitronics continued to deduct from my account even though the system was down and they weren't providing any monitoring services. (I couldn't even live in the house since it was down to the studs.)I tried to get them to understand that since they weren't providing any services again yet, they should hold off until the house was repaired. They said I had to continue to make payments because I signed the contract. (Please note the contract is for monitoring services.)I changed my account information when the rebuild process began, and they hounded me constantly about providing new payment information for them to deduct my monthly fee, even though they were not providing any monitoring services.In addition to being a flood victim, I have had to hire an attorney because I have now been victimized by my insurance company and by shoddy contractors. Needless to say, my house is still not done over a year later.Monitronics didn't care, and is now destroying my credit because I refuse to give them payment information since I am unable to get my alarm system back up for them to monitor it.Please just trust me on this...choose another monitoring service.

  3. Me
    12/05/2017 at 11:41
    Reply

    THE WORST COMPANY THAT I HAVE EVER DEALT WITH!! Started having problems with them the first week I switched from ADT. I was already locked in 3 year contract well that came and went, thank god!! This low life company continues to withdraw monthly bill TELLS ME I HAVE TO VERBALLY DECOMMIT. mind you not I called multiple times before the termination of the service only to be told it expires on it’s own at the end of the contract.

  4. Zachery
    11/28/2017 at 09:51
    Reply

    I have been a customer for years, since they were Alliance, and have several issues with this service. The price at the time was competitive, however they have a clause in their contract that they can raise your rate up to 5% per year without prior notification and THEY DO!!!I now pay over $2 a day (for 2 motion sensors, 2 door sensors, and a smoke/CO2 sensor) and their connection to my control panel keeps timing out. They “constant communication with the panel is the justification for $20 more a month). They take no responsibility for the communication failure because as in their terms and conditions they’re not responsible for its reliability. This leads to false Alarms when going “Away,” returning and disarming mobilely, then entering the garage; which can lead to false alarm fees (again clearly stated that they aren’t responsible for).As for negotiating the price, doesn’t happen.So I’m paying this ridiculous price for a half-hearted product. This is a service company, giving no service, and taking no responsibility for the service failing.

  5. Flores
    11/11/2017 at 20:05
    Reply

    Horrible service! They send notifications to call for updates, but do not complete upgrades. They drag out contracts without upgrading, so the service is worthless for the remainder of the time. Customer service is completely unwilling to help with any issues. I DO NOT recommend using this company!

  6. Phyllis
    11/09/2017 at 11:54
    Reply

    I would not suggest this company to anyone. Please do your research and use a company that you can trust to give the stated services. I have been a customer of Monitronics Security monitoring since 2009. I contacted the company to resolve a problem with the system and a tech was sent out. The tech informed me that although I have been paying for monitoring service, I have not been receive services for years. I called and canceled the service I was not receiving, only to still be billed after the call. I then called to again resolve this issue and asked that their mistake is rectified only to be told that nothing would be done. I have tried to get this issue resolved to no avail. I am a Senior Citizen and I do not want anyone else to be taken advantage of by Monitronic.

  7. John Powell
    10/30/2017 at 23:08
    Reply

    Their equipment failed, they never sent anyone to repair, and they won’t let me cancel until I pay the next six months monitoring, even though the systems disconnected and they haven’t monitored our house for almost two months. Worst, most deceptive customer service I’ve ever dealt with.

  8. Dave
    10/10/2017 at 15:22
    Reply

    I would like to thank Monitronics for allowing my personal information (social security number, home address, date of birth) to leave their building when my installer left. When my contract expired he texted photos of my information and called me several times to sign up with him (he now works at a rival security company). So thank you Monitronics for violating my trust, because how can I trust you to protect my home and family when you can't protect my information?If there is anyone out there considering this company, I have one word for you: DON'T!

    • 10/17/2017 at 11:35
      Reply

      Sorry this happened to you Dave. Sounds like a issue with the technician himself and you could possibly press charges against him along with Monitronics. It's a shame to see bad press come from bad employees but I understand your resentment. Best of luck to you in resolving this issue.

  9. Leah
    10/04/2017 at 15:06
    Reply

    I have been trying to cancel since I sold my house in August and we are now in October. Horrible customer service...they are still billing me. I signed the cancellation a month ago and just called to ensure it has been cancelled. They have "now officially closed my account". And I will still be billed for it. They are not monitoring the house I sold and won't cancel my account!!

  10. Jared
    09/27/2017 at 12:56
    Reply

    Moni Smart Security, HORRID CUSTOMER SERVICE, Last year I tried to cancel service because we were moving and didn't want to keep going on the alarm. (moving from TX to SC) We were told that we would either have to pay the account in full (12mths left on contract) or transfer service to the new location. What they failed to mention was that they were adding an additional year of service onto my account. We are now moving again to a place where they CAN'T provide service and they are telling me that I now have 14 mths left in my contact. At NO TIME DID I AGREE TO AN EXTENSION!!!!! When I asked them to provide proof that I signed off on this I was told that they took a verbal from me over the phone when we set up the move. (Again not true, I didn't want the service in the first place) I then asked them to send me a copy of the recording where I agreed to it and they said that they couldn't not release that. SOOOOO let me get this straight, you will not provide proof where I agreed to the service extension. These people do things and don't get approval from their customers! HORRID COMPANY!!!!!!!!!!!

  11. Kathee
    09/26/2017 at 09:42
    Reply

    Worst company I ever dealt with. Even after cancelling service they kept charging me even though I didn't even own the house anymore! Employees kept saying they would take care of it but that was just a rouse to keep charging me. I'm in charge of new clients who move here to Vegas and they better not ask me what alarm company to acquire or they're going to get an earful.

  12. Frederico De Leon
    09/07/2017 at 13:25
    Reply

    This company trick you with their package... make sure go over what is you package because they will surprise you when the installer come. The keep adding up the expenses when it should be included in your package! Stay away from this security company.

  13. Vanessa A
    09/07/2017 at 08:45
    Reply

    I had a contract with this company for 3 years and decided to cancel early. I'm so glad I did. Save yourself the headache and go with someone else! Nothing but issues with my alarm system, which included controlling the ac, front door lock. Once I began having issues, I was told I would be charged a trip charge of $45 just to come out. That's not including fixing the issue. Never was this mentioned in the contract agreement. After I decided I had enough of paying for services that didn't even work, the manager tells me I have a warranty that covers these issues. Well, your employees told me otherwise . The manager informed me that all I owed was x amount and my contract was finalized and paid off-5 months later they draft from my account saying my services had not been paid fully. So much misinformation with this company. Paid for services that didn't even work and they couldn't even wave the final fee for all the issues this company gave me! Never again....

  14. D. Hunter -Harrisonburg,Va
    09/04/2017 at 13:36
    Reply

    Yes, please don't invest your time and effort in monitronic. I relocated from Florida to Virginia and the only technician is 2.5 hours away and they do not work on weekends. I was told several times by the relocation department that it's not their fault I'm in able to work around their schedule which is only in the morning or 12pm. Technician also stated that they can't work evening because they have to be back on the road by 3 pm. WTF!! I moved hundreds of miles away, new job and husband deployed off for work and I was told it was my fault that there was NO technician within 60 miles or less to assist me to accommodate me. CRAZY!!!!

  15. V. L. Johnston
    08/08/2017 at 17:21
    Reply

    Very unhappy about the cancellation process. Have never had to pay for a simple disconnect or provide detailed information about the new residence. I am handling this for my 90 year-old mother-in-law and have a very negative impression.

    • holtrlouque
      09/01/2017 at 12:20
      Reply

      Monitronics is the lousiest alarm company! Their tech support and customer service sucks. I'll be glad when 8/28/2018 gets here so I can cancel my my contract and find a different company.

  16. dmertens310
    08/07/2017 at 15:48
    Reply

    Moni bought out a company called Capitol Connect.(Which we had no idea of) Capitol connect sent over door to door salesman that lied and sold us a bogus deal and contract and Moni isn't helping resolve the issue. The salesman stated that we would be getting upgraded equipment at no additional cost only to have to switch over and finish out the rest of our 1 year ADT contract. That was not the case; apparently signing a NEW 5 year contract! We are renting and would never sign a 5 year contract on something we rent let alone the lease was up the following year. So now we have 36 months left on this contract that we are responsible for and when called to cancel and stop payment their version on customer service is to threaten Our credit by sending to collections! We called 4 different times and each time asked to be transferred to a supervisor and they would not do it! Refused to even! As if our concern was not important enough. Its hard to believe that such a big company (#2 in security of all the USA) can do absolutely nothing to help the situation. When you buy a company, their faults become your faults and it's apparent that they don't care that they have customers locked in to shady contracts as long as they're profiting. Also, they have not responded to one alarm that has went off!Their call center must be closed, non existent or in a meeting like the supervisors we asked to talk too!

  17. Donise
    07/11/2017 at 12:57
    Reply

    Buyer beware, a contract is a contract is a contract with Moni, no exceptions! We sold a home with a contract in place & the new buyer agreed to take over, so we set up new service at our new home. Paid $700 installation on the new home, 4 year contract. Later learned that the buyer for the old home went with another provider due to better pricing, so we were stuck paying out the old contract. They didn't care that we had set up the quite expensive new contract, nor that we had been customers at multiple homes for many years with their organization. They don't care about customer loyalty. You have a contract, you pay it out, period. Completely inflexible and not customer friendly. Plus expect to stay on hold for long periods every time you call them. Will never use them again.

  18. Lela
    06/10/2017 at 20:53
    Reply

    Do NOT go with this company! Please RUN away now!!!!!!!! You can't get out of your contract even when it's up. We have been paying them for 8 years now and we stopped and now they want to take us to court. I'm outraged that this company gets away with this. Isn't there a lawyer out there that will sue the pants off of Moni????? Please will the real lawyer please stand up and put these dirt bags in there place!

  19. Al
    05/21/2017 at 16:19
    Reply

    Monitronics was simply the worst security system company a homeowner can chose. Monitronics simply stop monitoring my resident without any notification and when I discovered this and asked for a refund of payments for months not covered the company refused and tried to keep billing me. Simply stated, if you are looking for a alarm company look pass monitronics. Choosing another company will be the smartest decision you can make for your family security.

  20. Justin reusch
    05/17/2017 at 20:47
    Reply

    I had terrible experience with this company. I signed a 3 year contract with them and they increase rate every year. When I moved to different location and wanted to cancel the contract, they said no. I had to pay 10 more months for the service that I didn't use, just to wait till the contract end. Furthermore, the cancellation process is a nightmare. I called them to cancel, and it extended 2 more months after the contract end to get it done. Which mean, I had to pay 12 months total for the goddam service. This company is a robber. People answered the call are very rude and helpless. The way they practice business is immoral.

  21. R. Walters
    04/27/2017 at 19:36
    Reply

    One should only use monotronics, now moni, if you are ready for a lifetime commitment. Trying to cancel, even with no contract, is frustrating and time consuming. It cannot be done by phone, even when their employee says it is taken care of. The people I talked to on the phone were either unable, or not alowed to follow through with the promises made to me. Registered letters help, but electronic transfers were still taken from the bank after receiving a confirmation letter that transfers had been stopped. Another letter confirming cancellation was received. Maybe the end is near. I definately will not miss the 3 am calls that there was a low battery signal. Never got one during the day!

    • Andy
      05/08/2017 at 17:14
      Reply

      Thanks for the heads up on this. I was debating on going with this company but I don' want to be trapped with someone who is so easily willing to take money out of my pocket when I say I am done with the service. A friend has been with Moni for 4 years and loves it that is what got me searching for it to begin with but no thanks! I need to get rest.

  22. Sherry Bolin
    04/18/2017 at 11:18
    Reply

    Terrible company. I tried to cancel my contract a year ago and was told I couldn't cancel until 3/17/17. I called 3/17/17 to cancel. The young man said my account was paid through 4/6/17 and I wouldn't owe anything else. Cancellation via phone wasn't good enough. I had to wait for their paperwork to come and sign and send in. Then I started receiving calls to continue the service for $30 less a month. I decline because I was dissatisfied with the service and product. Next I got a bill for service 4/7/17 to 5/6/17. I called to dispute this. I was told it takes 30 days to cancel the service. I disagreed and told what I had been told. They said they would correct his. Next I started getting automated calls to paid for the service I didn't receive. I called again and was told since I didn't take them up on their offer for retention, the cancellation process would take 30 days and I would have to pay. Very deceitful company!!!

  23. Parisa Moazeni
    04/11/2017 at 19:38
    Reply

    I have had the worst experience ever with this company and its still on going. First off we were tricked into changing our service from ADT to Monitronics. The same gentleman who installed our system when we were with ADT suddenly switched jobs and showed up to our home saying we needed a "system update"...well that system update suddenly switched our contract to Monitronics (so deceitful)Second issue: I have moved from my house for over a year and cannot get anybody to call me back to cancel my service. They told me that my contract is managed through "shield security" which NEVER picks up their phone. I have sent endless letters, calls, even tried to drive passed the office and its empty. I am stuck and nobody knows how to help me therefore I have started the process for taking this to court.

  24. Jon M Green
    04/05/2017 at 10:42
    Reply

    I moved to Monitronics in 2005, and have remained with them since. I just had a smoke damage claim, and it was Monitronics that called the fire department in my absence. Their cost is the lowest I've seen. The only hiccup I see is they do increase my monthly cost a bit each year, but they've never called or written to say they were going to. It shows up as a monthly charge, period. All things considered, I think they provide good value for the money, but they could be easier to talk to when I need to call, which is about once per year. I periodically call and test a section of the alarm system, and they are thorough.

  25. Katherine
    04/01/2017 at 06:33
    Reply

    Fire/smoke detectors and monitoring system did not work on less than 3 year old system. When I called to schedule service, the customer service rep told me that I was wrong, the system was working, and discouraged me from setting up a service appointment. Thankfully, I scheduled the appointment, and the the technician who came to the house confirmed that the detectors Moni had installed were not working and the monitoring system was not working correctly because it did not detect the issue. The detectors were replaced; however, I was charged by Moni for the service call even upon discovery that their equipment was faulty. Trying to cancel with Moni is a frustrating process. I was given incorrect and incomplete information by multiple customer service reps, as you have to speak with multiple people in order to cancel. You then have to send a letter in order to cancel your service. MONI DOESN'T TELL YOU THAT THEY CHANGE YOUR ACCESS CODE ON THE MAIN PANEL IN YOUR HOME WHICH PREVENTS OTHER COMPANIES FROM SETTING UP MONITORING SERVICE. There is an additional process to receive the access code from Moni that will allow another alarm company to monitor your property, and this "process/policy" is set up to take weeks. EVEN AFTER CANCELATION MONI CONTINUED TO CHARGE MY CARD ON FILE.

    • Janice Rice
      11/20/2017 at 14:37
      Reply

      Contact your credit card company, file a complaint against this company. Our credit card company is great if we have any problems with any company. Put a stop to their payment. You have insurance with your card that prevents this type of abuse

  26. Michele
    02/08/2017 at 08:44
    Reply

    We've been with Monitronics for 16 years, and their customer service has always been wonderful, prompt, professional and very helpful. They ARE available to renters. You just have to have permission from the landlord, which usually means providing a secondary access code to the landlord. I know this first-hand because Monitronics has moved me multiple times from a house we owned to a couple of apartments/rental house to my new permanent house. Each move was done smoothly with a simple phone call, and their wireless systems are easily installed/moved. You can get cheaper services, but I prefer to stay with a company I trust.

    • 02/09/2017 at 10:40
      Reply

      Thanks Michele. Yes, we marked as not avaialble for renters because this is not ideal for most renters or landlords to go through that process. Because renters typically stay in a residence for under 3 years (which is standard contract length in home security) then the Landlord also faces the risk of them leaving and abandoning their contract. The monitoring services are connected to the home and not always the account owner so at that point the landlord would be required for the bills. Anyways, yes it's a great choice and option for those landlords who trust their clients or have a history of on time payments! Thanks

    • David Shelton
      02/16/2017 at 13:22
      Reply

      Hello, I work for AMSA Security, a subdealer of Monitronics. Some dealers are better rated than others so not all bad things said about Monitronics are true, they might actually be about the dealer the user signed up through.

  27. Grace
    10/15/2016 at 01:34
    Reply

    Be careful with their auto renewal, I got stuck into another contract because I wasn't aware of it. They wouldn't let me out of it either. Trust me there are other companies out there for the same price but better equipment.

  28. Amber
    10/11/2016 at 02:13
    Reply

    I've had them for a year now and all I can say is that my alarm went off once and the responses quickly. I've read tons of compliments online about them after I signed my contact, so now I'm really just waiting to see if these compliments are true or not. My service has been great so far. Keeping my fingers crossed for the rest of my contact.

  29. Arthur Bolen
    09/11/2016 at 14:37
    Reply

    To Monitronics, Protection Source and anyone else that thinks they can send me bills for something and some company that does not have a current agreement signed by me.In early 2011 I called GUARDIAN Protection Services to inquire about an alarm system for our new home. I initiated the call specifically to Guardian which indicated that I wish to have Guardians service. They (Guardian) sent an installer out and installed our system. I paid Guardian monthly for over 5 years for GREAT service even after my contract ended on Feb. 28th, 2014. Guardian DOES NOT AUTOMATICALLY renew their contracts. They go on a month to month basis. I have been out of contract for over 2 and a half years yet continued to use Guardian as my monitoring company. I NEVER authorized anyone to switch me from Guardian to Monitronics or anyone else and since my original phone call in 2011 was placed directly to Guardian that indicates my desire was to do business with Guardian. I will not pay anyone except Guardian and I will not pay a dime to Monitronics. The decision of Protection Source to “MOVE” my monitoring to someone else was not authorized and terribly unethical. Please do not send me any more bills. I have forwarded a copy of this letter to Attorney Steve Green at Bellah and Perez Law Firm in Glendale, Az. And I will be filing a class action lawsuit on behalf of the thousands of customers that this has happened to over the last few months. Please cease and desist any further attempts to extort money from me and send a letter to the below E-Mail indicating that I am NOT a customer of Monitronics.

  30. Katrina
    07/25/2016 at 17:44
    Reply

    I have a very basic system that covers three entry points, no cameras or anything. Twice now, my alarm has been breached and they can't find out why. This is very frustrating. I like the remote key fob. But for the amount of money and the no answers to what is wrong, it isn't worth it. When my five years is up, I'm finding a new company.

  31. Ian
    01/09/2016 at 06:42
    Reply

    Ha I think that's funny you mentioned their main client base as older people! You nailed it right on and other review websites won't mention anything like that. They are a sound company but they do need a little of something new to keep young adults coming on board too.

    • Kenny
      07/01/2016 at 17:22
      Reply

      I personally feel like not offering the options for apartment security is what is hurting the younger base. I know when I was in my 20's and even 30's I rented and enjoyed that the apartment supplied the system. When I bought my first home at 41, I got a system hooked up A-Sap!

  32. Linda Mike
    12/15/2015 at 20:03
    Reply

    We had a problem with our security system so we spoke to Monitronics' customer service. They came and fixed it. They were prompt and friendly. Overall, it was a good experience.

  33. Jeff
    11/09/2015 at 12:25
    Reply

    At first my bill was supposed to be $54.99 plus taxes per a month. After 3 months my bill rate jumped and when I called them about it they said it was due to security equipment I was leasing that I didn't know I agreed upon! Not a happy camper, I would've bought the equipment outright or went with Protect America who leases their equipment over 3 years. Now my bill is close to $70 just for a basic security system (yes, not even cameras!). Shame on Monitronics customer service.

    • Sam
      07/01/2016 at 17:25
      Reply

      I had the same issue as you earlier this year. Out of no where, the price jumped on me. I ended up getting out of my contract. I was ready to sue over it but my lawyer (who happens to be my brother) said there is no point.

  34. Miles Fraise
    10/18/2015 at 08:31
    Reply

    Well, this looks like a company that knows what they are doing and has some success with plenty of features. From what I have been reading, this company is going on my "short" list.

  35. Gail Jones
    09/11/2015 at 11:33
    Reply

    Not recommended or my first choice in security but Monitronics does the job that is needed for a home security system. Overall, it has been a great way to provide safety to my family and it's nice knowing that our house is monitored now that I've become a home owner. They also troubleshoot things when I feel something is not working.

    • Casey WIlliams
      10/06/2015 at 17:27
      Reply

      This is how I felt. They don't have the best stuff but what they do still works great. I mean if you need to cut corners and can't afford one of the bigger names, this is the best option. I have been with cheaper and some who were even slightly more, and this one takes the cake for me.

  36. Patrick
    07/23/2015 at 06:52
    Reply

    Great response to alarms set off in the years I have had them. I do see what you mean by they need an update or something to keep their current customers around because they never offer new incentives to stay on with them.

  37. Willard
    07/11/2015 at 19:34
    Reply

    I recently have been looking into getting a security system and know nothing about them. My wife's boss recommended them to us so I have been doing some research. Thanks for posting all this information. I am going to have my wife look it over and see what she thinks.

    • John Carroll
      10/18/2015 at 08:39
      Reply

      Great place to start your research. When I got my system, the research that I did before buying and committing was VERY helpful!

  38. Heather Wing
    06/29/2015 at 13:14
    Reply

    I agree about their items being out of date but it isn't that far off from the bigger shark companies of America. Think about it this way, their stuff is likely compared to that found in 2010... That is only 5 years ago and to me, saving a good $25 a month evens that out in my book. I was paying way more with another company and I am happy I switched. My husband feels better when he goes out of town and I feel better at night when it is just me and our two little girls. We can't get a dog so this is the next best thing.

  39. Kyle
    06/29/2015 at 11:44
    Reply

    This company has been around for over 20 years and I remember the first time I used them, back in 99, they had some issues. I ended up canceling. A friend recently got them installed and they have changed big time. It's good to see that kind of change but I'm still going to stick with my ADT.

  40. Tom
    06/16/2015 at 14:53
    Reply

    I owned a home a few years ago and had Monitronics. I had no issues and they were very helpful every time I called them. I recently purchased a home and forgot about Monitronics. I signed up with a competitor that was recommended by my Real Estate Agent. The competitor failed on many levels and I was very dissatisfied. I looked up what I had at the previous house and found it was Monitronics so I hit them up again. The sales guy was great to work with. The installer was professional. He explained everything to me and tested everything before he left.I had to call them a few times after the installer left. No problem at all. I usually get through to someone within 2 to 5 minutes. They were able to help me with my questions. I'm quite happy. I also like their touchscreen security pad. The best part is that the security pad tells you which window was opened or which door was opened (when they are opened) so you don't have to wonder. Finally, if something was open and stays open, the security pad is yellow and tells you exactly what you need to close.

  41. Susan Kraft
    05/19/2015 at 05:52
    Reply

    As I grew up in Dallas, now living out of state, I began my security with them, and when we moved, I stuck with them. Very happy with their customer service, and the price is good for the product you get. I just went with what I knew as a reliable company.

  42. Jerome
    02/05/2015 at 03:25
    Reply

    One of my cousins has this system setup in their house. Yesterday I went to meet him and he showed me the features about Monitronics and I am very impressed with what they have going for them. I asked around and their cancellation policy is pretty strict, you have to send in a letter signed by you with your phone number etc. to cancel after 3 years.

  43. Tom K.
    01/15/2015 at 07:10
    Reply

    Plenty of accessories, good pricing plans and more than 20 years of experience? I am thinking this one looks like a good option even if you only go with the lowest $35/month plan!

    • Michael Smith
      06/29/2015 at 13:08
      Reply

      The problem and only problem with them is the reason why they are so cheap... They have outdated equipment. Take it from someone who worked with ADT, they have great business and customer service but their equipment is just not reliable in comparison.

    • Jackie
      07/11/2015 at 20:01
      Reply

      I have found a few companies to be cheaper but they offer a lot less. I'm not convinced this is the company for me since no one has really heard about them and they are mainly a door to door sales company which I tend to shy away from!

  44. Sienna Davis
    12/03/2014 at 22:29
    Reply

    I don't really care what other people think of this company in regards to "coolness". They seem very effective and have the A+ rating which impresses me greatly. This is definitely making my list of companies I need to look at more for the future!

    • Becky
      12/15/2014 at 01:08
      Reply

      I personally loved the company up until they wanted me to sign a huge contract. I was ready to go with them but that contract is a killer. I don't like to have any contract be longer than 2 years, specially as a renter. Such a shame. They sounded so good and affordable for my needs.

      • Shelly
        06/25/2015 at 22:23
        Reply

        Trust me, that is the only downside. My husband and I ended up signing with them but I wish we would have looked around more. There are definitely better deals and better rated security companies out there so I would advise anyone looking to read other reviews first. Our dog passed away last year and I haven't slept good since. We both agreed on not getting another dog to replace it so security is the way to go!

  45. Jay
    11/24/2014 at 21:41
    Reply

    I had no idea that Deon Sanders, Micheal Strahan and Chuck Liddell have all worked for and on behalf of Monitronics. That's kind of cool.However, it's hard for me to not take into consideration the fact that they aren't big on innovation. That's something that makes me very cautious and think twice about their service.

  46. Emily Simms
    10/20/2014 at 13:40
    Reply

    They seem to have a lot of potential and they do quite good from what I hear. The cons aren't really that bad in my opinion, but I will do some more research on them just in case. Great review by the way.

    • D. Cliff
      06/29/2015 at 13:10
      Reply

      Monitronics was a great company until they went the Authorized dealer route like ADT and then their dealers have given them a bad reputation. I wish they would've stayed independent and ahead of the times but it seems like they have been overtaken by all the other companies reviewed here.

      • 07/15/2015 at 14:54
        Reply

        Agree Cliff, Monitronics was the main competitor to ADT in the early 00's but they have slid behind. Part of that can be attributed to the dealer program you mentioned and also a lack of presence online and in neighborhoods. They have spread themselves thin across several marketing techniques and now can't keep their current customers happy enough. Luckily for them, they have thousands of senior citizens that pay each month without knowing there is a better system or deal out there.

      • Sean
        09/25/2015 at 14:34
        Reply

        Monitronics has always been 100% through authorized dealers, unlike ADT which does their own corporate program and an authorized dealer program, essentially making their dealers compete with corporate.

  47. Whitney
    09/01/2014 at 13:54
    Reply

    Ha I agree with the cons of this review whole heartily. They are the company that a random neighbor or two will have in each neighborhood but no one proactively talks about them or proud of their alarm system. Pretty high prices over the usual and longer contracts kept me with the typical ADT.

  48. Payton H.
    08/17/2014 at 17:11
    Reply

    I don't believe the whole 'Monitronics went cool' marketing scheme and if they did I missed the boat. They did a new website I saw and new marketing but if you want a good automation company just go with Vivint or Protection One. Does anyone honestly go out of their way for Moni these days?

    • Sammy
      06/29/2015 at 13:12
      Reply

      I feel like they are due for upgrades but at the same time it will increase the cost. I know this sounds bad but at the end of the day, it would still increase sales. I love that they are cheap but I opted out because I needed more reliable technology to protect my home. It is a large home with lots of valuable things.

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