Brinks Home Security Systems Reviews

Brinks Home Security Systems Reviews

Old and Gone away but They Had a Good Run

Succession history of Brinks to Broadview to ADTFounded in 1983 by Pitston Company Brinks grew in numbers.  With a solid name in security since 1859 when Perry Brink used horse 'n buggy to deliver safe goods from one place to another.

Brinks Home Security (BHS) continued to grow in numbers and popularity with their burglar and fire alarm services.  At last in 2008, BHS became a separate alarm service entity only to be bought out and become Broadview 1 year later in 2009.  Then for the price of $2 billion, ADT (Tyco International) bought and merged Broadview.

 With these rapid and large changes in Home Security many customers have been confused as to who is their service provider.  If you were originally a Brinks or Broadview customer, we recommend calling ADT and asking for current signs as criminals know those two companies no longer exist (and may decide to break in your home.)

With Brinks and ADT having such a solid and lengthy history in security, choosing an Authorized ADT Dealer is a great choice.  You can read our in-depth review of ADT or visit the website to learn more.

Pros 

- All large, trusted names in home security.

- Brinks had happy customers but stood their ground in transport securities and sold their company to Broadview which is now ADT.

- All settled and under the largest name in Home Security now, ADT LLC.

Cons

 - Confusion.  We have spoken with dozens of Brinks old customers who thought they were still a customer of BHS.  With all the merging that took place within such a short time frame (2 new names in 2 years) it left customers in a daze.  Many do not know who to pay or who is monitoring their alarm.

- Lack of support. A new yard sign was supposed to be sent out on each new merge.  Thousands of customers did not get the new signs and therefore show proof of old signs in yards.  Tyco International did their best to keep customers aware of the changes.  However, with millions of customers and two big changes, mass confusion is bound to happen.

The end of the line

If you still have an old brinks security sign out in their front yard; it is time to remove it.  Criminals know they are no longer a company.  If you did not get a new sign sent to you and; you are still paying a monthly bill contact ADT for a new sign.  They white and blue sign was trusted by thousands but is no longer available.  They still deliver money safely between businesses and banks but no longer offer residential alarm systems.  Better luck with some of the other companies reviewed here at Alarm Reviews!

Brinks was a great brand of home security and will continue to exist in money movement for large corporate banks and more.  

[Total: 12    Average: 2.1/5]
40 User Reviews
  1. Liz
    07/26/2018 at 10:57
    Reply

    I had LiveWatch for 2 years and absolutely loved them. Great customer service and they were easy to work with. A few months ago LiveWatch changed to Brinks Security and everything changed. LiveWatch used to text, email and call and leave a message if my alarm was set off. Earlier this week, Brinks apparently called me from a 1800 number and didn't leave a message to say that my alarm was going off (which it wasn't) and then called my emergency contacts (did not leave messages) and then called the police who showed up 2 hours later to my door. In the past, LiveWatch would try to make contact with me over text and email and voicemail. After calling in to customer service, the Brinks person now is telling me that "was never part of your plan" and that I need to upgrade and pay more money for text messages/emails/voicemails. Also, their customer service is terrible now and they transferred me around to several different people who all could not help me. I don't think they should advertise that nothing has changed when things have clearly changed. I will not be recommending them to anyone and will probably cancel and try someone new.

    • lesley
      07/31/2018 at 19:39
      Reply

      I can say it has been the WORST service. Sensors have gone off line countless times and nobody has been able to resolve this, essentially the system is worthless. When I call I sit on hold for 40 plus minutes. This is not the case with ADT-you do not sit on hold and nor should you have to with a security company. We will be cancelling our service. AWFUL>

  2. karen hardin
    07/17/2018 at 11:18
    Reply

    We sold our house and contacted Brinks that we wanted to cancel our service. Husband sent all forms etc. They turned us over to a credit company that hounds me every day. We were in good standing and only had 4 months to go on a 5 year contract. Customer service says we did not send any forms. Also said they did not have a form to send us. We have to make one up. Really?? They had records of calls where we advised we wanted to cancel service. All this harassment for 4 months. I will call the credit people and settle it there. This is ridiculous. In my opinion, if I did not sign up with Brinks I don't have a contract. My contract was with the prior company not BRINKS. Never again -- I would rather be robbed than put up with these people.

    • lesley
      07/31/2018 at 19:40
      Reply

      I am not surprised

  3. David Christie
    07/13/2018 at 20:31
    Reply

    I had ADT for 2 years and their equipt was out of date, they overcharged and were terrible to deal with. I changed to LIVE WATCH and for 15 months everything ran smoothly with no prpblems. In January 2018 my control monitor failed and I could not deal with it until I got home from the winter in Florida. I then found out that I was dealing with Brinks and immediately recognized that the standard of service had changed for the worst. I was told that Brinks went out of business and LIVE Watch purchased the name, which I do not believe and if they did, it was the dumbest thing that they could ever have done. 2 replacement control monitors later and many hours on the phone reprogramming the system, it lats for 10 days and fails again.. This time I am told that the software on my system is out of date and needs to be upgraded! I am in disbelief and tell them that unless they refund me the 6 months in which I have had no service I intend to terminate the service. They offer me one month refund and I'm done with them...or so I thought!. I have no contract and am on month to month but they want to go through this elaborate process that requires to be signed before they will deactivate a service that has not worked for 6 months!

  4. Patricia T. Gunkler
    07/13/2018 at 11:28
    Reply

    I had Moni for 10 yrs. Brinks purchased them. We moved out of town; canceled our service with Moni. It took ages to finally get them to cancel as I kept waiting for this e-mail I was to receive to cancel, yet they continued to bill me. I finally received my "e-mail" to cancel, completed and sent back in May. Now we moved in April. It is mid-July and I am still dealing with them. I just received a bill for 96.05 and I don't even live in the town anymore. I would not deal with this company if the burglar was standing on my patio knocking on the door. They informed me I had not paid since my April bill, which I paid. Why they are billing me for May and June defeats me. We are considering a security company in the much larger city we currently reside in. It will not be Brinks. I have no faith in them at all now.

  5. Steve
    07/09/2018 at 09:13
    Reply

    The WORST customer “ no service”. I was on the phone on hold for nearly an hour. Issues still not resolved.

  6. C. Casale
    06/27/2018 at 09:13
    Reply

    Do not sign up with Brinks. My alarm went off and not only did they not get the verbal password over the panel, they left a voicemail for only one contact number, did not contact the other number and canceled the response unit because the alarm was turned off. They have no way to know how or who turned off the alarm but it is their policy to not send someone out if the alarm is turned off. I had 4 kids in the house and had someone broken in, the kids would have turned the alarm off if they were told to out of fear for their lives if they didn't. Brinks endangered their welfare because of this negligence. This wasn't their policy when I signed up 5 years ago or when I renewed the contract 2 years ago with Monitronics. Now that it is Brinks, apparently our safety isn't their priority.

    • Cee
      07/01/2018 at 10:05
      Reply

      I don't work for Brinks, but you're unintentionally giving misinformation due to ignorance about how alarm systems work. So I felt compelled to correct this publicly. You're simply miseducating your children to give the wrong code that could get them killed, hypothetically. Call Brinks and create a duress code for free in seconds. If a burglar forces anyone to give you a code to turn off the alarm, you should never have the children give the standard code. You should always give the duress code. To clarify, these are two different codes that both stop the alarms from sounding, but only one secretly alerts the monitoring agency to dispatch police to your location EVEN though you silenced the alarm. Entering a duress code instead of a standard silently and secretly informs the monitoring agency that you are under duress, and that police should be dispatched to your location, without the burglar ever knowing the difference. It is not an extra step, as in first enter the standard code and then try to enter or say the duress code without the burglar knowing like you're in a bad movie. Rather, instead of the standard code you use to silent your alarm typically, you enter the duress code. Because you set this up with the monitoring system in advance, they know what it means when they receive it, and also know not to call back to confirm or announce on the phone or alarm panel speaker that it was triggered or that police are on the way. They know you are under duress.

  7. Wanda Oliver
    06/22/2018 at 14:00
    Reply

    I am so unhappy. We began having trouble in January. Many phone calls have been made (wait time is ridiculous) tech has come. Nothing changed. It is June and the only thing different is my contract expired. The cost of my system went up almost thirty dollars a month over the past 3 years that's NOT what my contract says . I called to cancel and I spoke to a really rude guy who refused to let me speak to a manager or give me the address where I needed to send a letter cancelling and telling them why I wanted to cancel. He said I could find the address on my own.

    • Yvonne
      07/17/2018 at 15:56
      Reply

      I am in a 36 month contract with them since 2015 and didn't realize they were slowly increasing my rates (I do autopay so never caught it until a few months ago). This is a very deceptive company to work for. Everyone acts like they don't understand my complaint. I have reported them to BBB and to the Texas Dept. of Safety

  8. James Stevens
    06/21/2018 at 11:16
    Reply

    worst service ever. Been trying to get ahold of Brinks for over a week to have my alarm panel replaced as it’s not working. Keep being put on hold for over an hour so have not been able to wait. Finally changed companies. Now trying to cancel my service and was told I had to fill out an email they would send me. Still haven’t received it so called back as was explained that it takes a couple days to receive it. I explained that my new alarm is coming in today and need it cancelled. They said there was nothing they could do except put my alarm on test so it wouldn’t go off when replaced. I will never go back to this company.

  9. Scott
    06/19/2018 at 16:53
    Reply

    We had Monitronics for nearly five years. Now it's evidently Brinks as of May 30, 2018. Our alarm went off yesterday and we received absolutely NO response from them. I then found out it is now Brinks. Tried to get a refund for 48.40 and cancel account. 36 minutes later and 3 reps, I now have to go through their "cancellation policy" to cancel my account; which will take more time on my part. They also said they informed me via email that this change was coming; why did they have to ask me for my email address then?? Alo, the first rep said they couldn't issue a refund for auto pay customers unless the account was rejected. If the account was rejected then I wouldn't need a refund. ADT was good years ago when we had them but DO NOT USE BRINKS. Customer service and the reps are useless Never did have a good feeling about Brinks (even 20 years ago) and now I know why!

  10. Annette Nunnally
    06/14/2018 at 15:00
    Reply

    Brinks bought out Moni and is off to a bad start. it would have been nice when they sent the email to put Moni's name somewhere so we would know it was the new owner. My real problem is that I call to make my payments by their automated system. All of a sudden, the number given on the bill is to a "live" person who wants to charge me $5 to take my money. I insisted on the automated pay and she transferred me where the automated system took my information and then transferred me back to a "live" person. I thought with mergers you just go in and use what's there! Obviously not. It took 30 minutes to get my payment applied by a surly low talking individual. The first " live" person I talked to had a sore throat with hoarseness and was not too clear in communicating. Did they bring their help with them? I never had a problem like this with Moni. They were efficient in taking my money. If Brinks doesn't become efficient, I will lhave to seek out some efficiency elsewhere.

    • Aaron
      06/26/2018 at 15:27
      Reply

      They did the same thing to me and extended my contract by 3 years. I am now in the process of canceling and contact BBB.

  11. sdrice
    06/11/2018 at 19:03
    Reply

    Brinks bought Moni and Brinks is the worst! My hold time for Tech support said wait time 10 mins. I have been on hold now for 45 mins. I'm basically holding just to see how long it will take someone to answer my call. I called last week about my sky bell not working. They pretty much told me not their problem because the bell system is not covered under warranty The sky bell was installed by Moni less them 2 months ago. I'm still on hold 50 mins.

    • Scott
      06/19/2018 at 16:55
      Reply

      Just had the same problem here. 2-10 minutes turned into 36 minutes. All I want to do is cancel my account. Should be pretty simple. "Your call is important to us" doesn't mean squat anymore.

  12. Moe
    05/11/2017 at 17:12
    Reply

    Not a happy camper. Has something changed since writing this review with the company? It was a HASSLE to get someone to give me a quote and then I agreed to it and they kept no showing to install it. I was even charged and billed an installation fee. Every since ADT took over I can't help but feel like the place went downhill.

  13. Mark
    01/20/2017 at 19:12
    Reply

    I never thought about asking for new signs. I just never thought that it might tip of a Bulgar to break in. Not really sure why I never got new signs in the first place. Isn't that part of updating the service.

    • Fred Smith
      05/24/2017 at 16:52
      Reply

      Have you tried calling them? I got new signs myself but it wasn't until I actually found an e-mail in my spam folder notifying me about the changed Brinks was going through. I know more people than not to have no idea that Brinks was sold out right.

    • Scott
      06/19/2018 at 16:57
      Reply

      They told me I was sent an email about the company "name" change, but when I finally talked to them they had to ask for my email address because they didn't see one in the account.

  14. Shelby
    09/26/2016 at 19:00
    Reply

    I haven't had any issues with them. I do admit there was a little confusion with all the mergers but everything was straightened out pretty easily for me. I found that a lot of older people on my block were the people that didn't changed their signs. I took the time to advise them for their safety.

  15. Danny
    07/01/2016 at 17:18
    Reply

    I had such a hard time when they did this merging that I ended up switching to a different company. What I could not understand is that people I personally know has NO ISSUES yet me and so many others did. I don't know what went wrong but I am done with it.

    • Annette Nunnally
      06/14/2018 at 15:28
      Reply

      I can identify with you. If I have another encounter like the one I had today I will also seek out another service. I don't know why it is so hard to just take over what the previous owners left behind,. Plus the staff seems not to be as customer-oriented.

  16. Derek
    01/09/2016 at 06:27
    Reply

    I still see some people with Brinks security signs out in front of their yards and I admit I chuckle inside. If they knew they were advertising a company that hasn't existed for 5 years I think they might change it! They are basically asking robbers to come right in.

  17. Hugh Adele
    11/09/2015 at 12:18
    Reply

    I have used brinks as a home security provider for 1 year. I just built a new home, so I got that. It's such a simple system to install. Plug it in, stick it on and it's done. I didn't have to bring someone in. I haven't had to contact them, but when I did initially, it was very good. Their system helps in my sense of security. I live on a pond so it's a little bit more secluded, and it's helpful to know that it's there.

    • 12/07/2015 at 10:46
      Reply

      Thanks Hugh. You may be referring to a different company as Brinks is no longer around. However, if you still have a Brinks sign outside your door, contact ADT and ask for a new sign. Your billing has most likely been automatically updated but not every customer received new signs and are aware that Brinks is no longer the company providing your monitoring services. Thanks and best of luck out there!

  18. Daniel
    11/09/2015 at 12:16
    Reply

    Brinks was a great company. The equipment and everything they had was designed well or works well and the service. It will be interesting to see if they keep their name as Brinks in the future or do something else with their brand. Thanks for the info Alarm Reviews!

  19. Donald Coppola
    09/11/2015 at 11:31
    Reply

    I have never had a security system prior to brinks! Early in my experience I stepped outside forgetting to disarm the system. Within seconds my telephone was ringing! So incredibly impressed. Eventually (due to the loss of my wife, and dealing with Estate Matters) I plan on adding on to my security system! Best move I could have made for home security!

  20. Peter G
    07/23/2015 at 06:53
    Reply

    They were awesome! It's a shame they have withered away or got bought out but they were one of the most trusted home security companies around until that time.

  21. David
    06/25/2015 at 22:21
    Reply

    Funny that I came across this. I was just telling my friend down the street that he needs to remove the sign cause most smarter criminals aint buying it no more! LOL I know someone at work who bought a security sign for his yard and front window and swears it works. I am happy paying to know I am protected haha

    • Mandy
      10/06/2015 at 17:10
      Reply

      This makes me laugh because my sister did the same thing and she has had the sign for a few years now. She said that she is leaving it even though they no longer have the service. I would be too nervous relying on a sign in the lawn if you ask me!

    • Jacob Gellar
      07/01/2016 at 17:20
      Reply

      My buddy tried the same thing and was robbed not once, but three times! He finally broke down and got Brinks and has been happy since. We don't live in a bad area but the people who do come to our area to steal and wreck stuff. Its worth having security.

  22. jerry
    06/16/2015 at 14:47
    Reply

    I've been a customer of Brink's for over 7 years, and now they've merged with ADT. I've had their newest Global Satellite Module system, which was working fine until about 2 months ago. Now, the control panel beeps at 3:00AM, waking us up and at various times during the day indicating C1/C-P communication problems with the tower. I've been instructed to hit cancel twice which stops the beeping, but apparently, we have no service although we are still getting billed for it!

  23. Mark
    06/05/2015 at 05:11
    Reply

    Brinks Home Security was awesome. I used to have one of their standard phone line home security system but what was so great about them was the customer service. I moved houses a few years ago. I took the system with me but didn't install it at the new residence right away.

    • Julie
      11/30/2015 at 22:32
      Reply

      Great to read this review! I need to get an alarm system but we will probably be moving in about a year. Good to hear that you were able to take the system with you. Were you able to resolve the issues you had when moving?

  24. Carol Roberts
    10/22/2014 at 07:53
    Reply

    Sad to see such a prestigious and good company gone. I know it's been a while since they were pretty much bought out by ADT, but it still is weird not seeing them around anymore. My parents were a subscriber to their home security and it works so well. It was sad seeing how bad it was near the end, but oh well. Time to move on I suppose.

  25. Jake Birchall
    09/01/2014 at 14:10
    Reply

    Long live Brinks. They had a good run but you may see their armored trucks driving around carrying your banks money!

    • Tony
      10/16/2015 at 19:55
      Reply

      It seems like Brinks in still around. ADT is a really great alarm company too. I know several people that use it.

      • 10/30/2015 at 11:08
        Reply

        Hey Tony, Brinks is still around just not as a home security company. They offer business money movement and other services. All former Brinks customers have been moved over to ADT. Thanks for letting us know your thoughts though.

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