Central Security Group: 50 Years of Contracts in Oklahoma
Central Security Group (CSG) is a Tulsa, Oklahoma-based alarm dealer that’s been operating since 1973. They serve residential and commercial customers across the Southern US — primarily Oklahoma, Texas, Arkansas, and Missouri. With over 50 years in business, they’ve built a regional presence. But longevity doesn’t equal value in 2026.
| Detail | Central Security Group |
|---|---|
| Founded | 1973, Tulsa, Oklahoma |
| Service Area | OK, TX, AR, MO (Southern US regional) |
| Equipment | Honeywell/Resideo, DSC, Alarm.com |
| Monitoring Platform | Alarm.com (same as Brinks, Frontpoint) |
| Contract Length | 36-60 months |
| Monthly Cost | $35-55/month (estimated) |
| Installation | Professional only |
| BBB Rating | Varies by branch — complaints about billing, contracts, cancellation |
| Our Rating | 2/5 ⭐⭐ |
The CSG Problem: Regional Dealer, National-Level Prices
Central Security Group follows the classic alarm dealer playbook: professional installation, long-term contracts, monthly monitoring fees, and equipment you don’t own until the contract ends. Here’s what that looks like in practice:
| CSG Promise | The Reality | DIY Alternative |
|---|---|---|
| “Free professional installation” | Baked into your 36-60 month contract at $35-55/mo | Abode: 15-min self-install, $199 one-time |
| “24/7 professional monitoring” | Same Alarm.com platform Abode uses for $20/mo | Ring/Abode: $20/mo, no contract |
| “Local service technicians” | Nice but rarely needed with modern wireless systems | DIY troubleshooting via app + chat support |
| “50+ years of experience” | Experience installing old-school wired systems | Modern wireless is objectively better for homes |
| “Home automation” | Via Alarm.com — same $10-15/mo add-on as any dealer | Abode: built-in Z-Wave/Zigbee/HomeKit for $0-6/mo |
| “Custom security design” | Sales consultation that upsells equipment | Online tools + community forums = free advice |
Common Complaints About CSG
Based on BBB complaints and consumer reviews, these patterns emerge repeatedly:
| Complaint Type | What Happens | How DIY Systems Solve This |
|---|---|---|
| Auto-renewal traps | Contract auto-renews for 12+ months if you miss the cancellation window (often 30-60 days before expiry) | No contracts with Abode, Ring, SimpliSafe |
| Cancellation fees | 75-100% of remaining contract balance as ETF | Cancel anytime, no penalty |
| Billing disputes | Charges continue after cancellation request, rate increases mid-contract | Month-to-month billing, cancel in app |
| Equipment ownership | You don’t own the equipment until contract ends — or sometimes ever | You own everything day one |
| Service response | Slow technician scheduling for basic issues | Self-troubleshoot via app, swap sensors yourself |
| Moving difficulty | Must transfer contract or pay ETF if moving outside service area | Unplug, take it, plug in at new home |
3-Year Cost Comparison: CSG vs Modern DIY
| System | Equipment | Monthly | Contract | 3-Year Total |
|---|---|---|---|---|
| CSG (Basic) | “Free” (contract-subsidized) | $35 | 36-60 months | $1,260-$1,980 |
| CSG (Full Automation) | “Free” + add-ons | $45-55 | 36-60 months | $1,620-$3,300 |
| Abode ⭐ | $199 | $0-20 | None | $199-$919 |
| Ring | $199 | $0-20 | None | $199-$919 |
| SimpliSafe | $199-460 | $0-28 | None | $199-$1,468 |
The math is brutal: Over 3 years, CSG costs $1,260-$3,300. Abode costs $199-$919 for the same (or better) protection with no contract. That’s $341-$2,381 in savings.
CSG vs Abode: Feature Comparison
| Feature | Central Security Group | Abode |
|---|---|---|
| Monthly cost | $35-55 | $0-20 |
| Contract | 36-60 months | None |
| Installation | Professional (scheduled) | DIY (15 minutes) |
| Smartphone app | Alarm.com | Abode app (4.5★) |
| Smart home hub | Via Alarm.com ($10-15/mo add-on) | Built-in Z-Wave/Zigbee/HomeKit ($0) |
| Apple HomeKit | ❌ | ✅ Only security system with HomeKit |
| Geofencing | Via Alarm.com | ✅ Built-in, free tier |
| Cameras | Alarm.com cameras ($) | Abode Cam 2 ($35) |
| Cellular backup | ✅ Included | ✅ Connect plan ($6/mo) |
| Equipment ownership | After contract ends (maybe) | You own it immediately |
| Portability | ❌ Tied to address | ✅ Take it anywhere |
When CSG Might Make Sense
| Scenario | CSG? | Better Option |
|---|---|---|
| Large commercial property in Tulsa | ✅ Maybe — local technicians, commercial expertise | Get 3 quotes minimum |
| Elderly homeowner who wants someone else to install | ✅ Maybe — if tech-averse and OK with contract | Have a family member install Abode (15 min) |
| Already under contract | Wait it out, then switch | Calculate ETF vs remaining payments |
| Residential home, any budget | ❌ No | Abode, Ring, or SimpliSafe |
| Renter | ❌ Absolutely not | Wireless DIY system |
How to Cancel CSG
| Situation | Action | Cost |
|---|---|---|
| Contract expired | Send written cancellation 30-60 days before renewal date | $0 |
| Mid-contract | Pay early termination fee (75-100% of remaining balance) | $$$ |
| Auto-renewed | Check state consumer protection laws — some states limit auto-renewal enforcement | Varies |
| Moving outside service area | Negotiate — some dealers waive fees for relocations | $0-50% |
| Billing dispute | File BBB complaint + state AG consumer protection complaint | $0 |
For detailed cancellation guidance, see our complete guide to canceling your home security contract.
Verdict: 2/5 — Skip CSG, Go DIY
Central Security Group isn’t a scam — they’re a legitimate 50-year-old alarm company. But their business model is stuck in 1990. Long contracts, professional installation for simple wireless equipment, monthly fees 2-3x what DIY systems charge, and the same Alarm.com platform you can access through cheaper providers.
For residential customers, there’s no compelling reason to choose CSG over Abode ($199 + $0-20/mo, no contract), Ring ($199 + $0-20/mo), or SimpliSafe ($199+ with $0-28/mo). You’ll save $1,000-2,000 over 3 years and own your equipment from day one.
Frequently Asked Questions
Is Central Security Group legitimate?
Yes. CSG has been operating since 1973 and is a licensed alarm dealer. They’re not a scam. However, their pricing and contract terms are significantly worse than modern DIY alternatives like Abode.
Does CSG use Alarm.com?
Yes, CSG uses the Alarm.com platform for their smart home and interactive monitoring features. This is the same platform used by dozens of dealers including Brinks, Frontpoint, and Guardian. You’re paying CSG’s markup on top of Alarm.com’s actual cost.
Can I cancel my CSG contract early?
Yes, but expect an early termination fee of 75-100% of your remaining contract balance. Check your specific contract terms and your state’s consumer protection laws. See our cancellation guide for strategies to minimize costs.
Does CSG serve my area?
CSG primarily serves Oklahoma, Texas, Arkansas, and Missouri. If you’re outside these states, you’re out of luck — which is another reason DIY systems are better. Abode ships nationwide and works anywhere with an internet connection.
Can I keep my CSG equipment after canceling?
Check your contract. Many dealer contracts stipulate that equipment belongs to the company until the contract is fulfilled. Even if you “own” it, dealer-installed panels are often locked with installer codes. Alarm Grid may be able to help reprogram panels if you want to keep them.
What’s the cheapest way to replace CSG?
Abode’s Smart Security Kit at $199 with free self-monitoring is the most cost-effective replacement. Add the Connect plan at $6/month for cellular backup, and you’ll have better protection than CSG at a fraction of the cost.
Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Bridget says
Well, in addition to all the stories above I must add that the actual system is sketchy. If you have clouds and wind blowing the clouds the cameras will pick up the movement and start recording each time the cloud casts a shadow. This happens every few minutes and soon all you “storage” for the month, meaning the allowed number of clips, is gone. The rest of the month all you have is a camera that you may (or in some circumstances may not) be able to watch. I am a very unsatisfied customer and will cancel as soon as my contract is fulfilled. BTW you can turn off the cameras in the day to avoid using all your clips, but then you have no security except for your door entry systems or other in house systems.
Sheri B says
We just signed on with Alert 360…great installation man..Miles…very thoughtful and took the time to explain all the features, several times to make sure I understand the process fully. I would recommend this company and all the representatives who work there. Jamal, Tyler, Miles.
Ram Maharaj says
Just wait until you need service and see how difficult it is or try to cancel your contract. I asked for a reduction in my monthly fee of $40+ when I saw competitors including this company offering service for a lot less. They refused holding me hostage to my contract. Glad my contract is over and still trying to find a valid number to call. All the numbers listed are invalid.
Mimi Conklin says
I requested that my service be terminated June 2015 (we had filled our contract obligation) due to the sale of our house. I was not told to submit a letter so I thought that the call was sufficient. I have proof of the sale of my old home and purchase of new as of June 2015. Fast forward to September 2017 – I noticed an ACH debit from Central Security Group and upon research, find that they have been debiting my bank account every month. Yes, my accounting skills are severely lacking. I called and again requested cancellation. I was told that it needed to be in writing. I sent an email and received a confirmation of receipt. I am now getting a paper bill for October 2017 plus late fees because I changed banks. I was just told that they will bill one more month after cancellation letter is received.
Diana Rainey says
I have had your security for about 11 years now and I wish to cancel. I know you require this in writing, but I cannot find the cancellation policy on your site. It mentions every scenario but that.
Alarm Reviews says
Sorry Central makes it hard to cancel. Try sending in letter to their headquarters and follow up via phone call. Write a letter and sign it; you are correct there. They do this because it is one extra step for you to take to cancel and many people will just forgo cancelling since it is 1 extra thing to do. Tricky tactics 😉
Bill says
These people are scam artists. STAY AWAY. READ THE REVIEWS AND CONCLUSIONS about this company BEFORE you contract with them. Cancellation with this company is a scam in addition to their poor customer service and poor response time. Do your homework before you decide on a company…and DO NOT enroll in an automated payment plan linked to your checking account!
Jarrett says
I have been a customer of CSG for 3 years and 3 months. Due to unforeseen circumstances i am having to move out of my home and into an apartment where I’m no longer able to continue my service. I called CSG to try and end my contract but was told that in my agreement it said that I would be entered into an ADDITIONAL 1 year agreement automatically. This is an incredibly shady business tactic, no one verbally or written let us know about this anywhere besides the contract where it was ambiguously worded and hidden. They then told us that we could buy out of the contract for 475$, but that we would be given a deal of only 355$(hilarious). OR, that we could pass CSG’s shoddy service onto the new homeowners, and that they would take over out contract. My conscience won’t allow me to do that.
PLEASE do not ever use CSG, and recommend anyone thinking about them otherwise.
Bill says
Same thing happened to me! THESE PEOPLE ARE VERY SHADY! They’re only out to steal your money…and I don’t know about you, but their service sucked!
Jason Riggs says
I wanted to find out a bit more on some companies that offer home security and I am glad I find your site. I am comparing a few including this one and I really appreciate all the work you put in to this and your other reviews. Just wanted to say thanks!
Aline Ratliff says
THIS IS A TERRIBLE COMPANY! My father-in-law died in Oct. 2016. I have been trying to cancel service. They told me to send a letter, death certificate and all necessary paperwork, which I did. Today I received a bill for each month of last year. When I called I was told the account was cancelled but they would still keep billing because it was under contract. But not to worry because it only bills “his estate”. Well, we are his estate now. I asked to talk to a supervisor who confirmed they will keep billing because he had a contract with them in March 2016 for 2 years. I told her that I was pretty sure that contracts end when people die. But she said no. She said she doesn’t care who I complain to, and if it is the BBB, the company’s A+ rating will remain unchanged. MY RECOMMENDATION IS TO NOT USE THIS COMPANY!!!
Wednesday says
That is awful! How can they do that to someone?? I am sorry for your loss but this alone has put me off from the company. I don’t care how good they are. This is a nasty thin to do to someone who just lost a loved one. I would spread the word on Facebook. Seriously!
Anthony says
WOW! I would not deal with that. I am very sorry you had to go through this. I feel like companies like this pay for their good ratings so no matter how they treat their customers, they get away with anything. How sick. I was with Central Security years ago and I loved the company but I guess some times they change for the worse.
Hope this Helps says
Try contacting the attorney general’s office in the state that the company is based in.
Dave says
As far as pricing goes. I think you must be confused with Vivint who went bankrupt as Apex before changing name or ADT who has so many unlicensed reps they don’t know who they send to your door. None of Centrals prices are allowed to go over $64.95 at our Dealer. The Cameras are at the Dealers choice. Ours don’t use IP cameras that save on bs cloud based systems. We use real time hardwired cameras and a realtime DVR.
Scott Johnson says
I’ve had their system 10 years now with no issues. I’ve received reliable service, fast response times, and customer service has been excellent. I just upgraded my system and technician Lee did a great job of showing me how it works. I recommended this company to family and friends and will continue too.
Barb says
My husband and I have had the same experience. I never had an issue with customer care or price hikes. It seems like maybe the newer customers are getting all the bad stuff happening to them. We switched a few years ago when we moves but prior to that, I had no complaints and loved Central Security Group.
James Irving says
I just had Central Security Group Install their energy efficient interactive home security system. My system came with a touch screen keypad, window contacts, door contacts, motion sensors, cameras, thermostat and light control devices. The technician was polite, very knowledgeable and professional. He walked me through downloading their alert360 app where I was able to control my thermostat, lights and cameras. I did have to sign a 3 year contract, and was about $299 out of pocket to get things up and going. It does seem a bit pricey now that I read these other reviews but I’m stuck with them for now.
AlarmMan says
Wow $299 bro? Commercial or Residential? Why did you have an install cost?
Richard Green says
I have been using Central Security Group for two years. Never a problem, nice people. Yes, I have a contract but I also paid $0 for the system so I understand how it works.
Christina says
I have nothing nice to say about this company, I use to work there, I would never recommend anyone to work there. We get a lot of complaints from customers wanting to cancel services and I don’t blame them. A lot of elderly people that I talked to were tricked into signing 5 yr contracts being lied to by the installers. We have to offer save attempts when they wanna cancel such as lower rates which puts them into another 1 to 3 yr terms. Technicians would not show up on time and customers call in upset because they took time off work to have whatever issues said that they didn’t get a call and a lot of times they never showed up.
As an employee I was not happy how I was treated. My efforts and hard work was not noticed and not appreciated. We had to work through our lunches and breaks. One employee was told by Gaynell H. that she doesn’t have to give us breaks, hell by law we are required to get two 15 minutes and a 30 minute lunch. The benefits they gave us was were for Oklahoma not for Texas which they took out our checks.
I can go on and on about this company. Customers are right this company is BS.
If you decided to do business with this company I encourage you to please do your research, read the reviews etc
If you sign up read contract before signing it and beware that you can’t cancel services over the phone and you have to send in 30 day notice in writing before the terms end or it will automatically renew yearly and you’re forced to pay the remaining of the terms and if you don’t pay they’ll report that to your credit. If you have to move to another location you have send in notice to cancellation otherwise they’ll bill you for old and new location.
David says
I called Central Security after receiving an error message on my keypad. Their customer service walked us through several trouble shooting steps and even though we weren’t able to resolve the problem over the phone they were extremely patient with me and my mother.
Hanson says
When I was trying to move out of state that’s when it got dirty with Central security group. They started pulling out all of these lines from the contract I don’t recall and warning me about hefty fees. I was forced to pay off 75% of my remaining contract just to move! Try any other national company as suggested.
Molly D. says
I decided against picking up a central security system contract after reading your review. I am moving to the east coast in January and as such require a security company service for my new place. There’s no guarantee I won’t be moving again in the future years. Don’t want same happening to me. Thanks for sharing
Jake Heavilin says
They are crazy, impossible to work with. Do not sign up with this company. BEWARE…
Sylvain G. says
Worse experience ever! We did not complete our three-year commitment. We ended up going with another alarm company.
Alen Gashi says
All that you need to know is do not sign up with these crooked people!!!! You will live to regret it!!!! I had to pay off all my accounts in advance to get these people to stop screwing me. I hope and pray I never get in another business deal like this one.
Vero Chauchet says
This company is beyond belief. Be careful signing up with them — THEY MAY NEVER GO AWAY.
Patrick Driel says
There are a few things I have loved about Central Group. 1 – I was able to connect it to my home phone line (Yes, I realize this is an ancient feature but I still use it). Also, it was a very basic system and easy for me to learn the keypad and how to turn it on and off. I wish it came with a medical alert sensor so I could combine the two together.
AlarmMan says
You can get a medical alert sensor.
Charlo Chaping says
If you’re planning to go with this company, be sure you know what their policies are when moving. They will try to get another 3 years out of you or hundreds of dollars to switch on existing equipment.
Jessica Andrews says
PLEASE do not use them, when I was trying to get additional products after signing up they were charging a fortune and wanted to raise my monthly. That doesn’t make sense that additional products would raise the monitoring costs! I have over 2 years left with them so I went ahead and paid close to $800 to get the equipment I really needed in the first place and I will probably just switch who services my account after my agreement is over.
Trevor Labelle says
Do not do business with this company!! This is the worst company EVER! I want to cancel my service. They won’t let me. This is ridiculous. DO NOT GO WITH CENTRAL SECURITY!!
Maddie says
Hmm… perhaps not the best option, but still seems like a good security option. As far as service goes, they seem great but the prices could be better. Thanks for sharing your thoughts!
Carol Santelices says
I had Central Security installed a year ago and haven’t been too impressed. Their panel was still a keypad and they wanted $7 more a month for a touchscreen keypad. That’s $84 more a year just for a piece of equipment that costs $50 more then what they are already giving me. $84 x 3years too! Everything is wireless except the control panel so that is nice but I would keep researching other companies before choosing these guys.
Mr. Mac says
We had a different security system prior to using central security but we had problems with getting service and getting responses on the phone. We selected Central Security because they were ranked number one at the time, and we’ve been very happy with them. We used them in three separate locations and I’ve had no problems. Whenever we have an alarm, I can always get somebody or if we have problems, they’re pretty quick to respond. We feel like we’re getting what we’re paying for. Our relationship will continue based on this.
Donald Coppola says
I called them but their initial cost and security system was going to be too much. Found a better deal with Frontpoint thanks to this Alarm Reviews website! They are great and I just completed their 30 day free trial.
Bruce says
I see Central Security signs (Green and Yellow) quite a bit since I live in Arkansas. They are primarily the southern east coast in my experience and the reason I didn’t buy them and went with ADT is because I am in the military and move around alot. From what I’ve seen they are a good company but they still don’t have all their pieces together enough to persuade me. Had I gone with them, I would’ve been hit with a big penalty to end my contract which could cost $2000+.