Is the Vivint Smart Home Security System Worth the Price?
2023 Update. Vivint Smart Home Security is the show it off, gotta-have-it-all security system. The Vivint security home automation is smooth and you feel as if your home turned into a luxury hotel. With Vivint reviews that luxury comes with a higher price tag. Expect $10-15 more per month than other companies. Vivint Smart Home has been re-branded from APEX Alarm years ago.
In the most recent years, Vivint alarm systems have branched away from being a standalone security company into offering other services such as internet and solar energy. In June of 2015, they were the first security company to add a camera doorbell so you can always see who is at your door before you answer it. What distinguishes Vivint this year? Vivint Gives Back is an internal organization committed to making a meaningful impact in the communities where we work and live. In the Vivint reviews, you can see that Vivint smart home alarm employees have volunteered a total of 214,000 hours and donated a total of $22 million. In this manner, Vivint leaves its imprint on any security system platform.
A quick look at the pros and cons of Vivint Smart Home:
Pros
- Lots of equipment points per package
- Advanced home automation
- 24/7 live monitoring with backup stations
- Great technology and always innovating
- Easy-to-use smartphone app to control the security system
- Professional installation
- A- BBB rating
Cons
- Most expensive of all home security systems
- A door to door sales
- Long contract terms
- Nest integration with the app has several reports of being buggy
- Moving Fee
What Are the Features of Vivint Smart Home Security?
Vivint SkyControl Panel
Vivint’s starter kit includes the latest version SkyControl panel. The control panel serves as the command center for the Vivint devices. The system will continue to work with its battery backup and cellular connection even if you lose power. It has a color touchscreen, built-in Z-wave technology, two-way voice communication with an alarm monitoring operator, built-in cellular communication, is compatible with all 2GIG sensors, allows remote management from a computer or any phone, has a rechargeable backup battery that lasts up to 24 hours, and is waterproof.
Mobile App
You’ll get the Vivint mobile app when you purchase the Vivint monthly monitoring service. The mobile app lets you control your smart home security system from anywhere.
Doorbell Camera
Vivint’s doorbell camera offers two-way talk and one-way video, night vision, and a 180-degree view to provide wide viewing at the front door. Alerts will also be sent and record 20-second clips when motion is detected. The Doorbell Camera Pro uses Smart Deter, which has been improved with computer vision chip technology, to deftly identify deliveries and lurkers. A 90 dB speaker and a bright LED ring are activated when the camera detects someone attempting to steal a box, alerting the would-be thief that they have been captured on camera. In the Vivint review, it is stated that the doorbell cameras have an image sensor, field of view, night vision, maximum video resolution, connectivity, and clip length.
Doorbell Live Stream
View your doorbell camera at any time using the Vivint mobile app. Users will be able to speak to visitors through the mobile phone or the SkyControl panel. Through these Vivint security reviews, you will be able to know that you can view live events outside your home and watch recorded clips from your Vivint cameras.
Ping Indoor Camera
Vivint’s Ping indoor camera provides a night vision, one-way video, and two-way talk capabilities.
Element Thermostat
Vivint’s Element thermostat profiles can be set for away, home, sleep, and vacation. The temperature can also be adjusted through Alexa, Vivint’s app, and the Sky control panel.
Smart Home Security System
Vivint’s motion detector can be installed in any room to receive alerts if the motion is detected.
Tip – skip ahead in this review by clicking any of these quick links: Prices – Equipment – Installation – Uniqueness – Door to door – Customer support – Conclusion
- E1 2K Indoor wifi camera captures Super HD videos in the resolution of 2304x1296 (3 megapixels), and with 8 infrared...
- Plug it in. Connect to 2.4 GHz WiFi. Up and running in minutes. Rotate 355° horizontally and 50° vertically. See every...
- The indoor camera can smartly analyze the shape of people and pets to accurately detect their motion and send you...
- CAPTURE CRIME FROM DETAILS: Discover potential crime has never been so easier with superior 5MP HD. With advanced IR...
- SMART PERSON/VEHICLE DETECTION – Smart PoE IP cameras can identify people and vehicles minimizing unwanted alerts...
- PLUG & PLAY: With everything needed, the system can be easily installed even by yourself. Just hook all the cameras up...
Vivint Quick Facts
| Founded | 1999 |
| Headquarters | Provo, UT |
| Sales Line | 855-298-7671 |
| Standard Sensors | [yes] |
| Touchscreen Panel | [yes] Vivint Sky |
| Key Remote (On/Off) Fob | [yes] |
| C02, Fire and Flood Sensors | [yes] |
| Mobile & Tablet Control | [yes] (Free) |
| Cameras | Doorbell, Indoor & Outdoor |
| Z-Wave | [yes] |
| Advanced Features | Medical, home automation |
| Monthly | $39.99 |
| Installation | $0 (Reg. $199) |
| Activation | $0 |
| Equipment | Leased |
| 24/7 Monitoring | [yes] |
| Smoke, C02 & Flood | Included |
| Customer Rating | 3.5 of 5 |
| Support Rating | 4 of 5 |
| Equipment Rating | 5 of 5 |
| BBB | A- |
What’s a Vivint Smart Home Alarm System going to cost?
Their price is higher than average but you get more bang for your buck. In February 2017, they changed their pricing to a leasing term. See the updated information below.
Free Installation and Activation: $0. You now lease/finance your equipment into the length of the contract (provided you qualify, see if I qualify!). But if you decide to relocate and move out to your old house and want to reinstall your Vivint smart home, you will need to pay $129 for re-installed.
Packages updated: Up until 2023, Vivint offered 3 packages ranging from $39-$60/month. Each higher package had more equipment. With the recent changes, each package is now customized to what the user needs and wants. There are no pre-defined pricing plans. You just talk with a sales rep and decide what your residence needs in the way of home security and automation. They have a ‘no money down’ option now available.
Monitoring: This is dependent on how many services one uses. For example, basic home security will be $15-25 less a month than the full home automation system. Expect $39 to $80 a month with Vivint’s home security. If users decide to purchase the equipment outright, there is no long-term commitment.
Agreement: Vivint is on the higher end of agreement lengths. They have 36, 42 and now is 60 months. You are able to move for a relocation fee during this time if needed.
Users can mix it up however they would like. With $0 starting cost, now having a full home automation system is within reach.
All the High Tech Gadgets…
Need the latest and greatest? Want to convert your home to a Vivint Smart Home? This may be your choice.
Essentials: From A to Z… The panel is touchscreen giving it a cleaner design than competitors. You get your basic needs met with glass breaks, motion sensors, windows, CO2, cameras, and more.
(Vivint app store ratings, close to 5000+ 4.5 star reviews).
Home Automation: King of it. Their mobile app can control your lights, smart thermostat, alarm, door locks, video surveillance, small appliance controls, medical pendants, and more. As a company, they are pushing towards energy efficiency such as their solar panel program.
Advanced: Technically speaking… Are you a geek or like to show off? Perimeter access, remote locks, Z-wave integration, and far more nerdy things are available.
Catering: Would you like some fries with that? Whatever you want you can get (for a price of course).
They lead the industry in smart home equipment. Just like anything nice, you get what you pay for.
Let Them Do the Work
A Vivint branded technician will show up. Because the equipment does take an expert to install, users are glad they did not try to do it themselves.
Here’s how it should go:
Decide: Call 855-298-7671 to hear about different packages.
Schedule: Set a date. Plan a time and make sure you or someone you trust is home.
Go Time: Sit back & watch. 1-2 hours to install the security system. Everything is wireless but door locks, cameras, and other items will take longer.
You’re secured: Show me how! The tech will teach you how to run everything as well as set up your key codes and mobile control accounts.
If you buy from a door-to-door salesman, you may get an out of state technician who is a first timer and doesn’t do a great job.
What Makes these Guys Special?
They stand out from other companies by being on the luxury end.
The Sky Smart screen panel.
Touchscreen panel: This will look good. They use GE & Honeywell equipment but not for their control panel. Every package now gets a Sky touchscreen panel instead of the 2gig.
Seamless automation: That was easy… From the panel to the smartphone control, iOS devices, Android boxes, and devices, everything is one smooth transition. Imagine driving into a 50 ft. range from your home and the alarm turns off, doors unlock and you walk in.
Energy Management: Save some money! The energy management package gives you 12 energy-efficient light bulbs, smart thermostat control, weather alerts, and small appliance control.
BBB Rating – A: Updated — they now have an A on the BBB and negative reviews have been dealt with directly by customer relations. Any bad rap they had is often associated with their door-to-door sales program which can be tied to the salesman (lying to the customer, resulting in a complaint to BBB, lawsuits, etc.) and not the company.
The Neighborhood Blog: Does anyone read this? You should. A daily blog with dozens of security (not just home) articles. They are socially involved online and actively involved with serving the community.
Cellular Service Only: No landline package available. Out with the old, in with the new. If you do happen to be one of the few people left with a landline phone, check out Protect America who can monitor it for $19/mo.
Hello… Anyone Home?
Their hours are more limited than other companies but they are easy to get hold of.
Chat Support: Type away. Customer or not you can chat with them. Click here to chat with them
Technical Support: Speak geek? They have direct lines to security and automation support.
Online Videos: Not your Friday night movie… When the technician comes to your home he will show you them.
FAQ: They have a great online FAQ area that is easy to navigate through and find your topic of interest.
Customer Support: They will be there. Vivint’s customer support has a wide range of hours, making it easy for Vivint’s customer service.
Email: support@vivint.com.
We give their customer support a 3 of 5 star rating.
Who’s that Guy at My Door? A Door to Door Sales Reviews
Each summer (and yearly in warmer states) Vivint Smart Home sends out a massive door to door sales force.
It’s how it all got started after all… Founder Todd Pederson first started a door-to-door Pest control company out of a trailer. Fast forward a few years and that turned into a Home Security company named APEX and then they re-branded to Vivint to enter a new phase of innovative home automation, energy-saving, and solar features. In 2015 he even appeared in an undercover boss episode to better study Vivint security.
How the Summer Sales program works: They have 4,000+ commission-based men and women who after finishing a semester of college (end of April) head out to their assigned area and knock on doors 8-10 hours per day. Offices staff between 20-50 sales reps and with their growing sales force size, a state may have anywhere from 1-5 offices. Vivint services are now available in 49 states.
They are known to re-knock areas and homes multiple times throughout the year which irritates the majority of homeowners. Despite many lawsuits they have faced in several states, they bring in a LARGE number of sales each year (150,000 +) most of whom are homeowners who weren’t planning on buying a security system at the time.
Because reps are commissioned-based employees, they may have high sales pressure tactics to get the system installed the very same day. You can verify your rep is by calling the company.
Tip: If you are just not comfortable purchasing at the moment, then don’t rush it! There are always good deals online and it is smart to have your other’s approval before doing anything first.
Make sure they have a Vivint Smart Home badge and that it correlates with other IDs.
Vivint’s home security & automation equipment:
Frequently Asked Questions In Vivint Reviews
Is Vivint a reputable company?
Despite a few flaws and drawbacks, Vivint is indeed a reputable company. Nothing is perfect, and neither is Vivint, but that shouldn’t distract you from all of the things that this brand does so well. Overall, according to Vivint home security reviews is a highly rated security system for those seeking professional installation. And, what’s best is that the brand offers all sorts of options for every possible budget. You won’t feel left out because there’s always an option for any pocket out there. You can check the Vivint security alarm reviews for the customers’ feedback on their products.
Does Vivint send door-to-door salesmen?
Yes, Vivint usually operates on this type of business model and their sellers work solely from commissions and nothing more. However, you can also access their website and purchase the equipment directly without having to wait for a door-to-door salesman to come knocking on your door.
How much does a Vivint door-to-door sales rep make?
The salary trajectory of a door-to-door sales representative ranges between locations and employers. The salary starts at $69,609 per year and goes up to $103,464 per year for the highest level of seniority. That is, of course, if the salesman manages to make their set monthly target. If not, then we don’t know the full level of disputes or what money they can get out of Vivint seeing that they only work on commissions and not actual salaries.
How much does a Vivint field tech make?
Typically, a Vivint Smart Home Field Service Technician makes $21 per hour. However, the salaries can vary based on experience, overall performance, and numerous other factors. Based on the most recent data, field service technicians at Vivint can make anywhere from $13 to $37 per hour. Is that too little? Well, we’re not sure because we don’t fully understand all of the work that goes into this position. So we’ll let you be the judge of that.
- This bundle includes Ring Wired Doorbell Plus (Video Doorbell Pro) and Ring Chime Pro
- Upgraded, 1080p HD wired video doorbell with Two-Way Talk and Quick Replies, Advanced Motion Detection, built-in Alexa...
- Notifications Get motion-activated alerts on your phone, tablet or PC and check in at home anytime with Live View all in...
- This bundle includes Wired Doorbell Plus (Video Doorbell Pro) and Level Bolt to bring smart security to your front door
- Get upgraded protection and performance at your front door with Wired Doorbell Plus (Video Doorbell Pro). And easily...
- Upgraded, 1080p HD wired video doorbell with Two-Way Talk and Quick Replies, Advanced Motion Detection, built-in Alexa...
Final Thoughts on the Vivint Customer Reviews
Vivint has had its share of ups and downs ever since the start as APEX Alarm. Due to high commission payouts for their sales reps, it may never be easy to monitor what is said and promised by their sales reps in order to get a sale. It is always smart to do your research and call before buying.
If you plan on living in your current residence for 5 years with confidence and can afford it, then Vivint smart home security reviews should be your choice for home security. If you think you might move in the next 1-5 years and want something more affordable, then review some of the other top home security systems first.
You may also be interested in Vivint versus ADT.
Call for a Free Quote 855-298-7671
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Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API
RJL says
The system is great when all devices are “connected” and working. Too bad this doesn’t last long. Power outages cause the doorbell camera to go offline, sometimes taking dozens of tries to reconnect. The garage door controller / monitor goea offline as well sometimes during power outages and I’m unable ro reconnect it. Then, spontaneously, after anothe power outage it will stary working again. The system is highly dependent on the quality and signal strength of your wireless router. Since changing our wireless router for home wifi, the devices are slightly more stable, but it is frustrating trying to reconnect them when they do stop working. You can do the exact same “reset” process 19 times, then, on the 20th it will actually work. Also, the motion detector on the door bell camera picks up wind and rain, but not always actual movement from people.
dishrich says
Just had a slimy Vivint “sales rep” at my front door to attempt to sell me a bundle w/AT&T…since Xfinity is “so bad & expensive”. He insisted that AT&T Fiber – which is the ONLY way you’re going to get anywhere near 100+ meg, WAS available in my neighborhood. He KNEW this for a fact…because HE had it in HIS neighborhood only 6 miles away from me…WHAT A DUFUS!!! So just to make him look even MORE stupid & slimy than he already was, I got a phone & called AT&T on speakerphone, to order Fiber internet – which of course, we were both told promptly it was NOT available here. (I have well over 3 decades in Gov IT experience…so obviously I already knew it is NOT here, & probably will NOT be in the near future)
BUT…that still didn’t stop him from still trying to get me to sign up…I guess I do have to give him a bit of credit for his chutzpah.
I would NEVER, EVER, get service from this company now, if THEY paid for the service!!!
Cheri says
This is the last company I would ever recommend. They clearly know their salesmen are lying but have done nothing to stop them. That shows a culture without integrity. Anything for the sale. I can’t get out of my contract now but will cancel the minute I can and will be placing a warning sign under theirs on my property to warn others
Howie Weaver says
Had my system installed. Same month started having problems. The system kept freezing up and would not respond. This would go on for 6months I am fed up with this. They could not fix the problem. I told them I’m not paying for it anymore until it was fixed. Now its 8monrhs later and nothing but calls from them wanting payment. I keep explaining to the caller and still nothing. WAY TO GO VIVANT!!!!!
MY ADVICE IS DONT GET THIS!!!!!
Lisa-Renee and Dave says
Bad Choice!!! Problems with equipment and after multiple tech visits. Which we had to argue against being charged for their techs coming out. WE FELT we should not be charged for their faulty equipment failing Fed up. Decided to cancel service and though they did not provide the service we signed up for they want us to buy out the remaining months of our contract or we have the option to sell it to someone. Who would sell a terrible service to even an acquaintance? Not us! Waiting for them to email our contract. I’ll be forwarding it on to our attorney. I would rather pay his legal fees than give Vivint another penn! Horibble people!!!
Greg Parker says
Vivint has a best a C+ BBB rating.
https://www.bbb.org/utah/business-reviews/burglar-alarm-systems/vivint-smart-home-security-in-provo-ut-4002276
Alarm Reviews says
Yeah good catch, it has changed frequently over the years. Those who understand what the BBB really is (paid reviews essentially) know that it doesn’t always reflect the true company or product. The BBB is a paid (and very profitable) corporation; not a government entity as many think.
Frustrated Customer says
Total crap!!! We’ve had this system since January and have had nothing but one problem after another. Our outdoor camera notifies us by cell phone dings every 20 seconds that it has detected something. The recorded clips are now only 3 seconds instead of 20 seconds as it is programmed to do. They’ve added boosters and replaced cameras to no avail. The thermostats do not work correctly. They don’t read the temperature accurately and either don’t turn the unit on or else it runs continuously causing electric bills to be $500-$600. We have had so many service calls it’s ridiculous! Their customer service is awful! They want the customer to pay for all these service calls or fix their own crappy equipment yourself. They constantly remind you that you have a contract and you must continue to pay them. Do not waste your money on these products!
Tyler C Cullender says
I moved into a new home with an existing contract. The devices are slow and constantly have issues with connectivity and performance. I consider this a breach of contract on the part of Vivint, but they claim the only way to terminate the contract is to pay the total remainder in one lump sum (over $1000). I’m paying $80 a month for a system that doesn’t work, and there is little that I can do to change that. My camera monitoring often goes offline for months at a time and my thermostat does not follow its set program. Any time I have a technician out, they just restart the system and say “it should work a LITTLE better now”.
Lauren says
I have read completely mixed reviews. It sounds like customer service may be an issue even though I have heard the technology is good.
Ace says
It comes down to the rep who helps you out, if they are good and honest your experience will be great, if they are not your expectations will carry from your experience
William E. says
We have had our system now for about seven months and I can guarantee that it has been the worst decision that we have ever made. System goes off line, cameras go off line to much and now we are experiencing false alarms during early morning hours disturbing my family beyond belief. Our system has been trying to up date since 4/2/2018 without any luck. Have spoken with several customer service reps and managers without any resolution. To make matters worse trying to schedule someone to come out to our home has been a nightmare due to several lies about dates only to have been pushed back after being told that our issue has been elevated to the highest priority only to be lies to once again.
Brad Johnston says
I had their system for many years. Eventually it stopped working because they didn’t support the old equipment on their end. They never notified me and I had to discover this on my own as they kept billing me monthly. They lie and deceive. I refused to pay for a system upgrade they should provide free by the contract if they failed to support their own equipment, however they continued to bill me for a non-working system. They said I was responsible by the contract however the contract had run out long ago under APX and THEY were the ones who defaulted on it. Many phone calls where they lie and won’t stop billing you made me reach out to regulators. My state has an alarm company licensing and regulation branch who I’m working with to resolve this. This is the worst experience I’ve ever had with a large company. Read the reviews here, get ADT or some other company.
Danielle M says
My system includes 1 skycontrol, 1 CO detector, 1 smoke detector, 1 motion sensor, 2 window alarms, 3 outdoor cameras, 1 door lock and 1 doorbell camera. Everything worked well for about a week, then cameras starting going offline. I rebooted the system several times for weeks to get them back online, but finally decided to call for tech support. Since that time, I have had 3 technicians out for a total of 18 hours and counting (there is currently a tech at my house. He has been here for 9 hours and still no where close to resolution). This time does not include the countless phone calls to Vivint.
After each tech visit, the problems get progressively worse. My cameras constantly go offline still and now record a blank screen for several hour blocks of time.
Vivint refuses to refund the system, so I am out over $1000. To add insult to injury, they informed me that they will be charging me $50 per service call going forward.
Malcolm Davis says
Vivint is behind in Technology. Their Sky Panel can onl y handle 2.4ghz and is not capable of handling 4 cameras. I have had them 3 years and freezing, cameras going offline, door bell camera not working. Ring door bell camera is 5ghz and works faster , need camera is 5ghz and live is faster. VIVINT three years ago was ahead of the game. THEY ARE NOW THE PAST. BUYER BEWARE, Their current panel stinks, they need a new panel that can handle all the changes. There tech’s all have said their panels cannot keep up, their contract says that cameras and other equipment is not guaranteed to work. So cameras don’t work that is to bad they sad.
Aaron says
Awful experience!!!
Starting from the sleeze-ball salesman (who lied several times to get the sale) to the horrible installation team who wouldn’t leave and come back the next day because it was past 10:30pm and the kids were trying to sleep. But the worst was trying to get out of the contract. Fortunately, on a tip, I made sure they did not complete the installation so that I could get out of it if I did not like it. Even then it was a huge pain! The company up the line lacks integrity. The only person I would trust was the tech who uninstalled everything afterwards, He was the only person who talked honestly about the company.
Vicky westerfield says
Do I even have to give them one star??? Almost 6 years ago I signed a contract with them and for a year everything was fine. But then we moved and used our free move certificate. The tech came out in October and didn’t have the right cameras so couldn’t do that. Then while trying to install the thermostat he broke something so our heater wouldn’t work, in late October so it was freezing for several days. Had a repairman fix it and cost almost $100. The tech came out again, but still didn’t have the correct cameras. Finally on 3rd trip had correct cameras. BUT he couldn’t get them working, and they never have been. Our keypad shorts the batteries constantly so we really don’t use it in case it won’t work while trying to get in and we are locked out. Our security system is worse that using a simple key. We asked them to lower our rate for the thermostat that we couldn’t have and they said it was approximate $10 less per month. Both my husband and I spent hours on each phone call trying to convince them to make the rate change but no one could do it. Not sure why it was so difficult. It has been 5 years since that move. No cameras, no key pad and ability to lock our doors and no thermostat, yet we are paying for all of that. They have promised credits on our account, but do actually think they would deliver? Don’t count on it. We tried cancelling our service over a year ago but they won’t stop charging our card. Now our card has expired and they expect we are willing to pay them an extra $200 on top of what we have already been overpaying for the last 5 years.
Bob says
Worse installation service I have ever had. They gave me the same excuses many other people have complained about. wrong equipment, not enough cable to install cameras, etc.) They always want to reschedule. After 2 days I am calling in the morning to cancel.
Just because they’re big does not mean they are the best. That I have learned.
Luc Pomerleau says
I had a security system installed which included flood alert (water in basement). When a waterline broke in our new home the detector was covered in water with no alert sounded. I was informed that up to 4 inches of water may have to accumulate prior to the sensor activating. Thus in the Vivint perfect world 3 1/2 inches of raw sewage was not to be a concern.
Russell P says
So, if you buy the equipment outright, do you still have to sign a long term contract for the monitoring?
Alarm Reviews says
Great question Russell. No. The reason for contracts is for them to cover the ‘Free equipment’ upfront, which really they just lease into the cost of the monitoring / contract. If you pay outright for equipment then your monitoring cost should be lower too. Usually this is only an option available if you talk to them over the phone and let them know you want it. Not something you will see available on their website etc. Best of luck.
Terry says
My uncle has this system. He has been unable to use the 24 hour recording feature of this system since it was installed in July 2016. They have sent out someone to work on it 3 times. Each times they said it works great but he had his life threatened and called cops to show them the video and there’s no video. There’s no way it ever worked because I fixed it today in 5 minutes. The smart drive was plugged into the wrong piece of equipment. After talking to support he finds out that he is down for a 42 month contact instead 24. He was offered a credit of $15 after talking to numerous people. After over an hour on the phone he was refunded more money he is still stuff with the contract he did not agree too.
Alarm Reviews says
Thanks for sharing. Good reminder to everyone to always double check the agreement and length of contract. Vivint is 42-60 months. Others are typically 36.
Courtney Capers says
To anyone thinking of going with Vivint, please heed my advice (and the many others who have gone down this path) and avoid this headache. I wish I would have done my research on this company and seen the negativity (and for a good reason) that surrounds this company.
On a Friday, I received a visit from an agent, and I was told during his visit that we could sign the contract, and make any amendments and/or cancel if we were not okay with the terms. After 20 minutes the tech guy was already at our house installing the equipment. The VERY next day, the agent came back to our house, and we told him we wanted to amend our contract from 60months to 48months. (We actually needed a security system, which was the only reason why we didn’t completely cancel.) He stated sure that was no problem and that he would send over the new agreement. The new agreement never came. I spoke to him another time and he still never sent over the contract. He stopped answering our communications. We spoke to Vivint support and everyone stated, “sure, we can make that change. We will send over the new agreement.” The new agreement never came, and of course, we are now outside of the time window to make adjustments. I have spoken to several individuals on the support team and everyone assures me this change has been made within their system, and everything is all good. Yet, when I call again to check with someone new, our account is once again showing the original terms of the agreement, which means I am locked into paying this horrible customer service company for a full 60months. This service cannot end quick enough. If you are wavering when thinking about getting this service, please DO NOT get it. This headache is not worth it. They are not helpful, and they claim to fix your problem but they actually never do. You will be stuck in a contract you hate, with a company that doesn’t care, because they just want your money. Something will undoubtedly happen with your service or equipment, and you will need to reach out to them and they will not help you.
Anthony Mason says
I’m trying to get out of contract now and having a hard time.
Dan says
Trick you in to a contract, equipment dosent work, if you try to cancel it on trial period will lower your bill but when trial period is over they raised up your price and tell you you are in contract. If you try cancel your service ask you for 1000 to cancel. Call them sever time that door bell is not working it took them 1.5 year( yes one and half) to come out to have a new door bell.
3.5 year contract I am stuck, just Wright this review so no one else have to go through what I am going thro.. I try other services but so far vivint by far the worst save you self from 3.5 year of headeack
Alarm Reviews says
Signing up with any service or company in a door to door sales situation can be tough. Lots of pressure, hard to know what’s truth and not. Luckily Vivint did implement doing a verification call (that you surely would’ve had to pass) and they record it on record asking you to confirm that you understand the contract length, pay, equipment etc. Unless the rep skipped this (which they can be fired for if they fake it or otherwise forgo it) then you should know what you signed up for. Regardless I hear your concerns about the doorbell frustration! Best of luck getting it all straightened out with them.
Athena Henrickson says
I would not recommmend Vivint. If you ever face financial trouble that causes you to lose your home to foreclosure, like I did, Vivint does not work with you at all. They force you to continue paying for a service you are unable to use (we had to move in with my in-laws), pay thousands of dollars to end your contract, or ask you to find someone to take over your contract. This company has NO empathy for their clients whatsoever. Never enlisting their services again and would NEVER recommend them to anyone.
Donald says
I have been in the commercial and government side of the business for over 20 years. I am impressed with easy use. Here is the thing most don’t know, most police no longer respond to alarms without video verification of the event. Problem solved.
Maurice says
Called tech support who set up appointment with a tech with window 8-10 am. Never showed or called. Cameras system been down for more then two weeks, get your act together Vivint!
Michelle Ann Azpiri says
I wouldn’t recommend anyone to get their system it’s been over 6 months too many calls to technical support. When a technician has come out they get there 5 hours later than the window of time they ask you to be home. They want to charge you to send a technician over to fix whats wrong with their equipment and service. The cameras have large lapse of times with no recordings. I actually had things stolen from my front porch and camera didn’t capture any of it. The door lock system doesn’t recognize my pin and mind you I’m the administrator. It recognizes everyone but me. No matter how much I’ve tried working with them nothing gets fixed and I still have to pay and they still want to charge me for technician.
Richard Davis says
Vivint is extorting me for a service I do not use. I changed companies, had a new panel installed, and called to cancel the service. After getting billed again I called. They claim I entered into a new contract with them until 2020, which is ridiculous since I have service from another company and do not plan to live in this house that long. If I do not pay, they threatened, I will have to pay the entire amount due plus all legal fees which will be extensive. With this threat I’m forced to continue paying them for a service I do not use.
Seamus McBride says
Don’t you have a copy of the contract with them? Did it auto-renew or something?
Greg Morris says
I upgraded my system which extended my contract, I had to ask several times to get a copy of the extended contract.
Heather says
After some confusion from what the sales rep told me and what I looked into I finally signed up. Their equipment is fantastic, pricing is a bit much but smooth functionality across their app. They make it sound like you are going to save SO much money on home owners insurance and electricity from a smart thermostat but you don’t. Don’t sign up to ‘save’ money, only get it if you want it for the protection / peace of mind.
Cris says
In my town, I have to pay an extra fee to the police because I have an alarm system! Now that my contract is over I have tried many times to cancel my service only to be ignored and they continue to charge me! I am stopping my Vivint service.
Ernie says
Same thing happened to us, and we had cancelled in June. We had our bank call them today. They said they will reimburse and cancel contract. We will see.
Sonja Kraft says
Don’t be like me, a naive 20 year old who stupidly thought that getting this system would be a good idea not knowing that I would roped into a 42 month contract with a horrible company with non-functioning equipment. The sales rep did a very good job on selling the company to me and how great it was, he played on my inability to say no. I wasn’t told till after I had signed the contract that I had a three day period to decide if I liked the system, if I hadn’t asked no one would have told me till it was too late. I thought that the first three days were okay and that it was a reliable company so I didn’t think anything of it, queue a few days after that when the front door lock stopped working. The equipment is always defective, if we want the front door keypad to work we have to change its batteries every week otherwise it just dies. When the power goes out the system should have rechargeable batteries that last a minimum of 8 hours and then when the power comes on they should recharge, they don’t. We got notifications for days afterwards that the battery in the control panel was depleted and had no real way of changing it without calling them. All the company cares about is your money, the only reason they call is if you miss a bill and any other problem you have they don’t really care and don’t give it the effort they should to have it fixed. Their account website is also terrible, I tried to go find my billing information, I even looked in the FAQs and followed the link they provided to find it and it wasn’t there. So pretty much everything about this company and their system sucks. Learn from my mistakes and don’t rope yourself into this company and their product.
Keven McHaffy says
This is the BEST equipment, linked to the WORST company. After finishing a 3 year contract with them, I can tell you I’d rather have Charles Manson guard my house than these guys! Broken promises, deceptive practices – you name it, they’ll do it!
Callie says
Had Vivint installed in both my home and my business 2 years ago. Sales guy gave us the spiel of all the wonderful benefits of why we should switch from our current home security system to theirs. One was that they give you 1 free move per contract. So I called today to have our system moved and was told that’s going to be $99.99. I told her about our free move and she said “yeah the sales people promise that but we don’t actually honor it”. ARE YOU KIDDING ME!? They blatantly lie to obtain customers knowing full well that the promises made will never be honored? I obviously was not happy and she said she would give me a “Special” price of $49.99 for the move, which is a great deal for me as the move it a lot of work for a tech – Well then don’t promise a free move! I demanded to speak with a supervisor, which conveniently none were available. She did have another “deal” for me though. We will give you a free move…IF you resign a contract with us. I asked her if she was joking? Why on earth would I ever resign with a company that flat out lies to it’s customers. After much back and forth she did give me my free move…but I have decided this is not a company I want to deal with and will bite the bullet, pay the buyout and never use them again.
I suggest you get every promise your sales rep makes in writing!!
Annalise says
We have spent hours and hours on the phone with them rebooting the system and waiting for them to arrive and fix the system. The cameras work maybe 10% of the time. Their update caused the system to only use the loudest volume when set and disarmed. So when I would get home late or leave early, it woke the entire family up. It lasted for two and a half months and I had to call them to find out of the bug was fixed. When I asked what they were going to do for us for the inconvenience, they said…..NOTHING!! So needless to say….I would not recommend this company.
David C. says
I went through getting all the security equipment on my own and finding a different monitoring company. The main difference is that the equipment is not connected thru only one App as the Vivint system is. So I actually have four different apps (One for cameras, one for smart door ring bell, one for smart control garage opener and one for the window sensors) which is ending up being a pain in the butt. I may go back to Vivint and pay the extra $25 a month just for the convenience on the smart phone and storing all recorded data on one cloud data center compared to 4.
Don says
I’ve been trying to get my cameras working for 3 weeks. I’ve spent countless hours on the phone with tech support. I’ve had 2 service techs come to my house. I’ve swapped out the cameras with new ones. The tech even tried a new camera from his truck. Bottom line, cameras will not record via motion sensor. May possibly be my panel needs to be replaced for a new panel model and new cameras (doorbell camera). The old panel will be obsolete by years end due to not communicating with Vivint towers. I’ve just sent back the 2 old cameras and 2 new cameras. Now I spoke with a customer service manager, who I think hung up on me when I declined his solution. He wants me to renew my contract for another 48 mos and he’ll upgrade my panel & doorbell camera for $499. Are you kidding me? Why should I pay for a camera that is not working at no fault of the user. Why should I pay for a panel upgrade when the panel is becoming obsolete at no fault of the user. Vivint needs to stand behind their product more than having users pay for upgrades. I could understand if I WANTED better equipment or more equipment, but this situation totally falls on Vivint.
David says
Their products are more expensive than any other in the market, they keep mentioned a lot about their service but you can set up an alarm system with all their similar gadgets with at least 30% less and with the same quality. Also they have a 42 or 60 months contract for you to pay for all the equipment. Not bad If you love to have everything under credit, but really would you keep an smart phone, a tablet, a PC/ laptop, maybe not even a smart TV for that long. Also, the sellers are very good, but Vivint does not have enough controls to verify all his promises and you barely have three days to cancel the service without any penalty and also maybe a repercussion in your credit score since you are entering in a five years loan to buy the equipment.
Ann Marie says
I contracted to have one of their security systems put in my business. They never completed the job, left cameras sitting all over the floor, so I had them remove the system. They were supposed to repair/paint the area where they damaged my wall, but never did.
Gord says
I really happy with their products. As we were using other home security for 5 years as it failed due to the minor mistake, Moreover my grandmother was living alone. So we decided on switching other security camera company. After that, my friends told about Vivint company. Now I am very happy this company and it is easy to use.
Manny says
System wise, excellent, very sophisticated and up to date. However, I do not recommend getting involved with them on a door to door level, and if you do, make sure that they don’t sell you with lies. The door to door sales representatives will lie to the bone to sell you and get you hooked on a 5 year contract. He/she may mention that you pay “nothing” upfront and installation and such is ‘FREE’. Next thing you know they withdrew over $400 from your bank account. We had the worst experience with them because the salesrep was not honest from the beginning; it was lie after lie after lie. We so regret canceling our prior security system to go to this bunch of lies and deceit. Now I have to waste my time calling them to get everything straightened out. Better to go through it on your own with a site like this or referral so you don’t get coerced into doing something you unsure of.
Dylan says
A- is an excellent rating and it’s looks like the company knows that since they are more expensive than anyone else. My question is, is there service better than the others. If it is, than I would say it’s worth the money,.
Charles says
Good to know. Do you get any kind of a discount on their home security if you combine with their solar or wireless offers?
Alarm Reviews says
Hey Charles,
You can combine services but you currently don’t get a ‘sweetened’ deal for doing so. It can be nice to have everything through one company and we would only suggest doing Vivint solar for those who know they will be in their home for the next 20+ years. Energy innovation will continue to change as well as practicality of Solar panels (like all technology). At least with a wireless Vivint security system you can update every 3-5 years some of the equipment if it has ‘gone out of style’. The same can’t be done with solar panels. Best of luck,
Jessica says
We researched for a long time before we finally decided on Vivint. We have had a few false alarms since getting it activated which was frustrating at first. They worked with us and came out and switched up the sensors some and things have been good since. It might have been a bad tech the first time or something else.
Melissa says
I have had the service in my house for about 6 months now. It offers exactly what we are looking for in a home security system. I am not a fan of their customer service though. Seems like they take GREAT care of you when getting on board and installed and then drop the ball. Maybe they spend too much time and money going after new customers instead of keeping up with existing ones. Great equipment and features, not great customer satisfaction (at least for me).
Jeff says
I’m sold on this, to be honest. I’ve always been a fan of gadgets and the sleek, luxury feel Vivint does so well is exactly my thing. The slightly higher cost is negligible in the face of that.
Anna says
I love my system. I have state of the art equipment and feel really safe in my home finally. Yes it’s a little more expensive but to me it’s well worth it. I’ve had a few instances were my drunk neighbor tried to enter my home and the alarm going off, stopped him. Scary for me, but finally found a solution for my problem.
Debbie Knight says
I just had to mention my experience here. In late May I had Vivint security system installed and I was in shock. From the start to end process, it was super fast, easy to follow, and they works with my schedule. Since then, I have had no issues at all and I am very happy with this company.
LIly says
I wish Vivint wouldn’t part in so many different ways right now with everything they have going on. It seems they are on a mission to take over all your homes utilities. Some users may like this but for now I am going to stay with a standalone security provider.
Max says
I was thinking the same thing. I recently dropped them. They have nice services but they aren’t for me. I am a bit paranoid with all the tech advances happening so fast. I don’t want one system having control over my whole home. That is just a scary thought for me!
Karen Days says
By far the most product knowledgeable staff on any product ever created that I have been willing to pay top dollar for. They gave me a demo of the product at my house as well before I had finalized signing the agreement. Activation fee was a hit in the face as I was expecting $0-99 and it was $199 but I got a lot of extra equipment so that may have been a part of the reason why.
Linda Atton says
Being the parent of an autistic child is very challenging, specifically when his sleeping pattern is so off that we (the parents) are completely exhausted. I had my Vivint system for a while and actually was planning on opting out of it because I had more “important things” to take care of. One day while at work, the person I left in charge of my child fell asleep, my 3 year old wanderer was actually opened the door, and the alarm send me an alerted me. I called home to make the sitter aware of the situation. That alarm didn’t stop a stranger from entering, but it stopped my son from being harmed or taken.
Maddie says
Vivint is on the pricier side, but I am still interested. I mean, if you pay more within reason and get better quality, then it’s worth it. Not to mention that while it costs more than some other options, but it still isn’t that bad.
Robert K says
iPhone app to play back videos doesn’t work for me–no help from Customer Service.
Connie Ramirez says
I always felt that if I were going to get a home protection system, I would want one that is installed by a professional. This one looks like they offer that option and from reading so definitely going to give them a call, thanks for the information.
Alarm Reviews says
You’re right Connie! Several of the companies now a days only offer Do it yourself installation which can be a pain for the average user. Vivint and ADT are now the two primary companies still offering technician service to your door and it is worth a small $99 one time fee for most people.
John Odom says
Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all looks pretty in the package, but who cares when you are trying to protect your home and the product does not work. Today I had a technician out and he messed up my cameras. The worst customer service I have experienced. I only wished I would have stayed with ADT. At least their system worked.
Lamar says
Thanks for the tips, now it is clear in my mind that I should keep the system I have with ADT and get rid of the landline.
Kimberly says
Apologies that it didn’t work as planned for you. For me the system has been flawless and when I wanted to move they said I can leave the current system in the home and just pay a setup fee for my next place and get their latest equipment.
B. Freitas says
I agree, Vivint is a difficult company to do business with. They don’t answer phones, they keep you on hold forever. Their tech support is subparr. The Smart Drive doesn’t record the security cameras, they can’t solve the problem. Cancelling is very difficult and this system was just installed.
Robby says
I have been with Vivint for over a year now and I have a few pros and cons. The pros are that they are easy on the wallet (despite what many think, they end up being consistent and affordable). They don’t over charge which is great. They also installed the day I called and had everything running beautifully. As for the cons, their customer service isn’t the best. I have called about an issue 3 times and it took them 6 days before I got a response on the manner. Not a huge deal but they need to improve on that. Over all I am happy I went with them.
Drew says
I had this issue with another company and ended up canceling with them over it. I am debating on getting a new system or not but I am beginning to think all companies have this issue so I wouldn’t hold it against them as a con. Vivint sounds great, I will have to see if they are in my area.
Kelley Weaver says
It looks like you have come to the right place. This website has a ton of reviews and comparisons to read through. You should be able to make the call sooner than later!
Karl Worthington says
Everyone I asked at work recommended ADT. I was about to go with them and my brother stopped me. He told me about Vivint and I honestly never heard of them before. Well after I spoke with someone on the phone about their offers, I was still on the fence. The man I spoke to, his name was Dan, and this man gave me a discount just because I wasn’t sure. He even threw in a free upgrade and after I got everything set up, someone else walked me through using the mobile applications.
john s. says
I was in contract with ADT prior to meeting with a Vivint rep. After approaching me at my home, my initial reaction was to shut the door in this guy’s face. But after realizing it was a Saturday, I was doing nothing anyways, I gave the guy five minutes. He went on to tell me about the features and functions that set them apart. Now, I don’t care who you are, you simply can’t be impressed by the things Vivint does. They really have some interesting stuff. I liked the idea of it all and I decided to let him inside so we could talk numbers. That same day, my system was armed and ready to go. I worked with my settings for a day or so and had my system tailored the exact way I wanted. I’ve only had to call in customer support for a couple different things! Besides that, switching over was an easy decision. Can’t wait to see the new stuff coming out. Vivint really is a great company. Happy camper!
Paul says
Thanks for posting this review. I find Vivint pros and cons everywhere I look. It seems they hide so much up of who they are and I know they have very pushy sales techniques but all you hear about them on the positive note is their equipment. I’m not sure I want to take the ride with them for equipment I could get with ADT pulse and save more money then pay extra with these guys although it is enticing.
Matt says
Had one of their reps come to my door, I was reluctant to hear him and before he continued I checked the reviews first and as you can tell they aren’t that great. However, after I let him talk the product looked interesting and it came with a trial period so I chose to try it now. So far I love the system. Really easy to use and I’m glad I chose to go with the rep. The system is great and I wish some of the people who had bad experiences could have had mine because so far I love my smart home.
Frank says
I asked them about trail options and they said they didn’t have any. I was so bummed. I told them to call back if they start one because I really need to try before I buy. I never had a security protection system.
Wensday Jones says
No BBB isn’t a big deal to me but the equipment is. I like how they are innovating in the home security niche and can’t wait to try out their latest ‘Sky’ panel as well as camera door bell.
Alarm Reviews says
Hey Frank, if you are looking for a trial option go with our #1 choice, Frontpoint who has a 30 day money back guarantee. You can still choose Vivint as you have a 3 day right of recession with any company or product you buy. 3 days is just a lot shorter then 30.
Mark Willis says
I really don’t care about those BBB ratings. To me, Vivint is as tasty as the most exotic orange found anywhere on the planet. People need to experience their service just once and I’m sure they won’t ever in their life be able to go with another option. There’s a certain class about their panels, cameras and other gadgets which the equipment of other companies just don’t have. Love it!!!
Danay lanned says
Their equipment does seem cool but nothing ADT Pulse doesn’t have and then you don’t have to do the 60 month contract with auto renewal. Not a lot of bad to say about this company but most people that get them feel pressured too from their door to door sales rep.
Tony Wilke says
ADT pulse doesn’t have the door bell camera, a smart thermostat, door locks, or the Amazon echo which now is synchronized to the system allowing you to control the whole thing by voice. Vivint does so I am going with them for these reasons although ADT pulse is a good system not saying that it’s not.
David R says
We LOVE Vivint. It has been worth every penny
and we have always had prompt service to fix
anything we need or just answer questions.
Our utility bill is lower and we feel safer being
able to have so much control over our home.
Highly recommend!
cain says
Well I’m a new customer and have the most
recent system mine does record to the space
monkey if motion is detected and I can also
see a notification on my phone and watch and
speak to who is there plus I have the medical
alert for my dad who lives with us I believe it
is a great system salesman where friendly and
installers stayed till the job was done
sarah says
I love this company
mark T says
I have had vivint for a number of years and am very happy with their services. Also the price is lower than most.
Maria Garcia says
I have had Vivint for 2 years now and could not be happier. The salesman and the installer were kind and very helpful. Just yesterday 3 men came to my door stating they were from Vivint and were doing an upgrade. The asked a few questions and I became uneasy about who they claimed to be. I asked them to leave and one of them asked me for my password. I told him if he worked for Vivint he would know that and asked him again to leave this is when I noticed his ID at the bottom of his jacket and the name of the company was North Star. Checking this out North Star is a door to door company. I have them on my camera and I will be glad to do whatever it takes to put them behind bars if they show up again. They not only pounded on my door but also looked into my picture window and started pounding on it. I should have called the police. What a bunch of jerks!
Alarm Reviews says
Thanks for the share Maria! That is crazy about what Northstar did! They are a company based in Orem, UT and compete with Vivint in the door to door sales-force. It is a shame to see such practices happen and typically if found out by the company those managers or sales reps who do that are fired on spot. We recommend calling Northstar Security in UT and reporting this incident as it is a crime and even sending them the footage so they can have authorities investigate. Thankfully Vivint no longer does this same pretense by claiming they are with ADT and giving those customers an upgrade. This is a sad but common practice to get a sale in the door to door sales industry.
Miller says
Well I’m a new customer and have the most recent system mine does record to the space monkey if motion is detected and I can also see a notification on my phone and watch and speak to who is there plus I have the medical alert for my dad who lives with us I believe it is a great system salesman where friendly and installers stayed till the job was done
Jaycee Brown says
Everything has been good so far with Vivint. I got a lot more equipment than is listed on this site for no extra charge. The installation was really quick, employees have been polite, system works as advertised. Not the cheapest around but I’m fine with that.
Kinley says
Good variety and quality of gadgets and equipment is 90% done deal for me. And Vivint certainly doesn’t disappoint in that area. They are the Lady Gaga of the home security world. They have got all the bells and whistles, and then some more. The look on the face of my friends whenever they visit my house is something else and says it all about Vivint.
Derek says
Quite surprised to see they don’t have a BBB rating. Whatever might be the reason, but Vivint is one of the best as far as my experience with so many security companies in the past goes. I can think of only one name i.e., ADT which can hold its own against Vivint. You talk about their equipment, it’s out of this world. You talk about their service, it’s right on the money. Their pricing is great too considering the value for money their plans offer. Overall, one of the best options currently available.
Brandon Woods says
As we’ve had another security for years, and it’s failed us on a couple of minor things, my wife insisted on switching to a different company. I had heard of Vivint through buddies of mine, made the call, had them come out, and are very happy with the company overall, and my wife feels a lot better.I would highly recommend them.
Ronnie says
Gosh!!! Just come to my house and see their equipment. Mind was blown when I first saw their first class gadgets being installed at my house by their engineers. Where the stone age equipment of some companies can make your house look ugly as hell, the fine equipment from Vivint adds 5 stars to the look of the house. And it’s not about the looks only, the equipment are of a very high quality and never fails on you. Their prices too seems to be quite competitive considering the quality we get. Overall, Vivint is better than the best out there. What do you guys think?
J.D. Parkins says
If you’re the kind of person that wants to have the newest gizmos it looks like Vivint is the company for you. Technology changes so fast that it’s hard to keep up. Their website is listing a promotion for $1500 of free equipment. Sounds like a pretty good deal!
Charlotte says
Yes I am one of those people that wants the best and this system didn’t disappoint. Thanks for making the decision that little bit easier.
Andrew O. says
Okay, I’m totally in love with the electronic door lock! And my husband would “geek out” over some of the other tech gadgets. Unfortunately, they are a little out of our price range for the time being. Plus, the under-trained, lying salesmen are a big deal to me–like, HUGE! Still, that door lock is a beauty…
Chris P. says
Great inside-out of the most glamorous security company out there. One might feel skeptical because of the absence of any BBB rating but as you rightly said, the reason of that is the bad sales program. Ultimately it is the gadgets and equipments which matters the most, and Vivint is surely the king in that. I loved their systems at my friend’s house and might go with them, unless I get a better value somewhere else. Thanks for the review.
Kelly says
Vivint has me a bit confused! They seem good on the inside but then mixed reactions on the outside. Seems like their promotions are good right now so I’m going to check them out.
John Palmer says
Yea i agree they do not market their product the clearest but they do seem to give some great deals. It seems worth looking into and having a sales rep give a product demo.
Nancy says
You won’t believe me if I tell you that they are one of the best in the business. What’s the remedy then? The remedy is just try them once. They have a slight premium over others, but that’s because of the best in class equipment, decent customer service and ease of installation. You can go with them without any doubt in your mind, Kelly. Best of luck!
Brandon Heller says
Decent customer service, prices are higher than others but an easy installation. I love all of the gadgets that you get with the service! Good review!
Jamie says
I used them for a few years and they have great customer service and a lot of options but I had t switch because they are simply one of the higher options and I had to cut back. I found another company that better suites my needs at a more affordable price. I did enjoy them though and they have a lot of perks if you can afford them.
tracy m says
We use this company and your review tells others exactly what they are going to get. All of the accessories and everything that is included is such a nice option. I was impressed that it was all installed in just less than 2 hours. What a great company.
Brandon Stone says
Agreed! Right from their vehicles to the way they do the installation, and to their extra-stylish gadgets, everything has been done tastefully in Vivint. Absolutely no match. Their too pushy door-to-door sales program way of getting the customers may frustrate some and frankly isn’t required, but the same can’t be said for their product. Guys at Vivint do a good job at each step. I have had no problem with them ever since I signed up with them.
J. Peterson says
I’ve been going back and forth trying to decide between Vivint and ADT. When it comes right down to quality of service, which would you recommend?
Alarm Reviews says
It can honestly be a coin flip when comparing ‘quality of service.’ If you want to see the two go head to head, check out our Vivint vs ADT article by clickling our name above (or find it in the Tools Section).
Chiming In says
If someone kicks your door down, Vivint responds within seconds. You’ll be waiting over a minute before your phone rings with other security companies.
Mark says
I recommend their security cameras if one is going to purchase a Vivint home security system. It is nice to have all of that intertwined with the smarthome app they provide. Like these reviews state, the price is higher than most other offers but they make up for it with their cameras. Also here is a hint, when you are on the phone play hard to get or upset about a few things and you may get free installation or activation promotion thrown out your way.
Lisa says
Who’d you pick? I’m trying to decide between the two myself
Erika Odle says
Pushy salesmen but like the review states, top notch equipment. Just make sure you record/take notes of how much the sales rep quoted you in price (both leasing, upfront and monthly).
Diane says
I’m so glad I stumbled upon your researched article. My mother wants to buy a home security system and she needs something super secure as her neighborhood isn’t quite a residential one. Is this very hard to use or is it pretty straightforward? She’s not very techie but she manages with a simple UI.
Alarm Reviews says
Vivint literally means to ‘Simplify’. Everything they do and create is in effort to make it simple. The UI is very clean and simple and your Mother regardless of age would be able to operate a Vivint security system. If she can’t access the panel they have other tools including new medical pendants (and other things that aren’t Smart phone controlled) that may appeal to her for full control.
Ross A. says
Honestly I’m not some BBB nut, I’m sure I have alot of services with a company without a BBB rating. I love their equipment and in my view Vivint is the new ‘Hip and cool’ security company that everyone from Hood rats to rich people in mansions want.
Chloe says
I’m not sure that I like the fact that they don’t have a BBB rating. I like to check out the status on there to get good reviews (or not) from there. I normally check out all types of businesses on BBB before I deal with them. Though I am quite glad that they have medical pendants since my mother suffers from seizures and would need to wear one in the house at all times. I’ll have to keep an eye on this company to see how they work out.
Dean Sanders says
I agree with that. I always look for the BBB rating. I know it doesn’t always mean it is great. A company can “pay” for a better rating, so don’t always go by that. I personally don’t know the company but I appreciate the review. Not sure if they are in my area or maybe I just over looked them.
Oscar Wilson says
I never knew that companies can “pay” for a better rating either. The BBB is used so often as a gauge for companies and how they are as a business. If the company can pay for a better rating, how could I trust them regardless of the company they are rating?
Westin N. says
I actually didn’t know that–I almost just assumed they did, being on this site and being a security company. I choose over quality not BBB rating. Who looks up the BBB rating of a new phone or new computer company before they buy? Probably no one so I don’t see why you would with a security system company.
Alarm Reviews says
Good point each of you. BBB rating means the world to some and nothing to others. As Tracy mentioned up top, you get lots of ‘fun’ gadgets and things you won’t with other companies. If lack of a BBB rating bothers you (due to some bad salesman) then we recommend going with ADT or a big name with a high rating.
Nick Rodney says
The starting price is kind of high, but I do like that it goes down to $49 a month after that. It seems like it has some potential. I don’t like that there’s no BBB rating whatsoever, so I’m a big paranoid in trusting this service just yet. I may look more into it in the future, but I have other home security options in mind.
Alarm Reviews says
Hi Nick,
Their price doesn’t typically go down. Vivint doesn’t offer a promotionary pricing (typically) like Comcast security or others may.
Carry says
I was looking at the same thing. I would hope they would offer some kind of promotion to loyal customers or even brand new ones.
Security Guru says
They have good security camera’s, better than the ones you can buy at Costco or Radio shack.
Alexandra says
I absolutely love this company! My sister moved into a new two story home and got this security system after switching from ADT. I have house-sat for her, and I like how secure you feel. The motion sensors tell you what specific doors are opened or closed. It also has a super easy touchscreen. The feature I thought was the best, was the APP, I can do everything from my smartphone? This totally speaks to the techie in me
Matt S. says
Good ol’ Vivint! Ha, they have started to dominate in marketing and now anything with the color Orange I think of Vivint. They did a good job shrugging off the old (APX) and starting with the new. Not a fan of their long contracts but you don’t have to do the 60 month even though that is what they try to sell you on. Ask for the 42 month and they have good starting promotions so they are no longer the costliest to get 😉