Need-to-Know’s before buying their Security System
XFINITY Home Security (from Comcast) has added home security to their bag of tricks to offer to their current customer base. You have to have other services of theirs to consider going using this business as a home security provider. We tested XFINITY Home’s new security system versus the top companies in the industry and compiled the data in this report.
Will you be putting an Xfinity Security sign in front of your residence?
A look into the Good and the Bad of XFINITY Home:
- TV, security and internet all in one bill.
- Same company to deal with customer support.
- Can service most locations in the USA.
- Good starting prices, can save $200+ versus other companies in the first year.
- Proprietary equipment with standard touchscreen panel.
- Certified technicians; but can’t always guarantee a smooth installation.
- Not the absolute worst. They win against rival AT&T Digital Life and COX, two other cable companies that added home security.
- Using their security camera, you can deliver intelligent notifications and reduce false alarms by detecting people, cars, and pets.
- Real-time text and email alerts
- 24/7 security monitoring
- Xfinity mobile app
- Professional monitoring services starts at $30 to $40 a month
- No term contracts
- Hard to cancel or switch when combined with other services.
- High cancellation fee if terminating contract early
- Price may fluctuate after promotion expires. What looks good now may hurt the wallet later.
- Relocation fee. When moving, users may be faced with a relocation fee or a cancellation charge to get out of contract. Other companies such as Protect America allow you to move at no cost.
- You will deal with a lot of automated customer service.
- Worst rated customer service.
- Worst rated professional installation
- Short history in the home security space. Average years of history of companies reviewed here is 20+ years.
- Professional installation is required
- No voice assistant integration
How does Comcast Home Security stack up against the leader of home security; ADT?
XFINITY Home Security vs
Proprietary. Wireless with Touchscreen control panel.
Pulse automation and Honeywell
Good home automation
Smart home integration
Comcast guarantee to customers
Save on energy bill with lighting control
Trusted name and brand.
Great history (100+ yrs)
Millions of customers
Smooth Pulse home automation
Not a stand-alone security company
New to the market
Promotional pricing (good and bad)
Worst online customer ratings, reviews and experience
Worst customer support
Longest delay between monitoring station and you when testing against other companies
More of a basic system unless you do Pulse
Price may go up after 3 years
A- and Accredited
Fire & C02 Detection:
Yes, may add extra to monitoring fee
Free app to download, available on iOS & Android
Download free pulse app. Smooth interface, available on any smart device
Your local dealer
*If interested in learning more about ADT, Read ADT’s Review.
Top 5 companies comparison chart, click here.
XFINITY Secure 300 & 350 System Prices
Higher starting costs with average monitoring monthly fees
Prices vary depending on if you plan to bundle with other Comcast services. The ‘Secure 350’ system they offer starts at $50 a month, which means that after 6-12 months prices could go up as well. The Secure 350 package is needed for larger homes and those wanting home automation. There are several better deals available at that price. The 300 package is more basic and affordable, a better option for the average consumer.
Regardless of what package you choose expect to pay $99 installation fee and a possible $99 activation fee. Monitoring costs will be between $40-60 depending on their current promotions. Just remember that after 6-12 months your monthly price will most likely go up.
Updated packages 2023
They now have 3 classification packages that you can choose from:
- Self Protection – Starts at $10/mo with 24/7 video recording and the types of equipment sold separately
- Pro Protection – Starts at $30/mo with 24/7 professional monitoring
- Pro Protection Plus – Starts at $40/mo with 24/7 professional monitoring and 24/7 video recording
- ✔️ Wider Field of View: This cameras for home security Pan 180° function extends your view angle up to 270° ,...
- ✔️ Clear Night Vision: DEKCO's clear and crispy 2K HD Indoor/Outdoor can be clearly seen even at night, and you can...
- ✔️ Two-Way Talk: DEKCO WIFi security cameras only support 2.4G WiFi(not support 5G) to greet and talk to visitors...
- Rechargeable, Long Life Battery: This upgraded wireless rechargeable camera will provide 1 to 6 months of worry-free use...
- 1080P HD Picture Quality and Color Night Vision: The upgraded outdoor security camera provides a wide-angle view with...
- AI Analysis Recognition and Smart Motion Detection: This indoor/outdoor camera, equipped with advanced smart AI motion...
Is XFINITY security system equipment any good?
A look at the user interface of their iOS app —
3 star overall rating from 5147 reviews
Smart phone apps and home automation equipment…
Most of the equipment is wireless. The control panel, cameras, and smart thermostats will require connecting to a power source and possible drilling holes in the wall to connect wiring. The security camera they offer is not a pan-tilt camera. Meaning, users cannot turn it right and left using a smartphone. Their door sensors and motion sensors have a small red light indicator that will light up if triggered. The control panel is a touchscreen and functions much like a tablet. Motion detectors, door and window sensors along with their unique touchscreen control panel (compare it to Vivint sky here). Must pay out-of-pocket for most advanced equipment (cameras, smart thermostat).
Smart home automation integration: If you’re looking for companies who can match or do better than Xfinity Home’s automation equipment, check out Frontpoint Security who has a great alarm system at an affordable rate.
What it takes to get their security system up and going
Set a date and the van will show up — not a DIY installation
Don’t count on them being on time…
Schedule: They will set up a 2-hour time frame for installation.
Installation: This is where they get a lot of bad reputation. Anything from broken door frames to faulty sensors has been reported. Now that they have a few years under their feet things should improve on this end but expect delays or mistakes from the technician.
All Set: All equipment is wireless unless you paid extra for some hard-wired home automation equipment. The tech will teach you how to use the security system, set up a verbal password, and show you how to control it with your smartphone. Make sure you are present when the technician has completed the job so you can see how to run the alarm system.
The touchscreen controller was the only component of the system we purchased that could be installed by you. But since all of our other parts required professional installation, we chose to leave everything in the hands of the experts to simplify your life. The expert came and installed everything for us while we sat back and relaxed, testing each component along the way. However, even though we paid a little over $100 for installation, the cost will vary depending on your equipment and where you live.
XFINITY Home and other IoT Devices
Here are some examples of the partnerships that Xfinity has with other Internet of Things businesses to make it easy to automate your home:
- Caséta lighting
- August smart locks
- Chamberlain garage door openers
- Sengled lighting
- Hue lighting
- Kwikset locks
- GE lighting
- ecobee thermostats
- Cor thermostats
- LIFX lighting
- Yale locks
- Tile Bluetooth trackers
- Ready to protect right out of the box. Just plug in the base station, place your sensors, plug in your Simplicam and...
- Optional 24/7 professional monitoring and cloud recording with police, fire & medical dispatch starting at 60c/day - No...
- Sound the alarm. Pioneering signal burst technology that is powerful enough to cover homes of every size, with up to...
Editors ratings for XFINITY Home
Monthly price – 3/5 stars
Start up costs – 2/5 stars
Security system – 4/5 stars
Home automation – 4/5 stars
Customer support – 1/5 stars
Reputation – 2/5 stars
Customer reviews – 1/5 stars
National availability – 3/5 stars
Overall – 1.5 out of 5 stars
Rate them yourself below.
Frequently Asked Questions
Is XFINITY’s customer service available 24 hours, 7 days a week on the clock?
Yes, the customer support department at Xfinity can be contacted from anywhere in the world 24/7. They also offer support forums, a helpful community on Twitter, a subreddit, and the option to contact them on Facebook Messenger if you prefer to do it that way.
What is XFINITY’s phone number?
1-800-XFINITY – as stated on their website. In layman’s terms, the number translates as 1-800-934-6489.
How do I get through to a real person when contacting XFINITY?
The best way to reach an actual XFINITY agent is to call them through the 1-800-934-6489 number that we’ve already listed above. A bot will answer your call, but once it asks you for your query, all you need to do is say “technical support” or “customer service” for the system prompts. From there, you’ll be taken to a waiting cue and you can sit back while you get connected to an actual human.
Otherwise, if you think that the cur is taking too long, you have an alternative option. Get on a live chat with a customer service agent via the XFINITY contact page. From there, you’ll quickly be able to get to the option of contacting a real person.
How do I skip through those annoying menus when dialing the XFINITY phone number?
The process is pretty similar for both iOS and Android. After you enter the general 10-digit number for the call, hold the “*” button on the onscreen keypad. A comma will show up after a second or two. Now, enter the extension of your party. The phone will call your contact, “pausing” for two seconds where you put the comma, and then dialing the extension.
You can do the same thing for a contact’s work number in your address book, too. Enter the number, hold the “+*#” button on the lower left, and choose “Pause” to enter a comma in the number.
Our Comcast Security Conclusion
While they are still getting their business in order, we suggest using a different company. There are more negative customer reviews in the section below than any other of the 50+ security systems we have reviewed. While they have good equipment they lack in too many other areas to be a top contender.
Have you had any experience with XFINITY Home Security? If so, please share below.
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Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API