Need-to-Know’s before buying their Security System
XFINITY Home Security (from Comcast) has added home security to their bag of tricks to offer to their current customer base. You have to have other services of theirs to consider going using this business as a home security provider. We tested XFINITY Home’s new security system versus the top companies in the industry and compiled the data in this report.
Will you be putting an Xfinity Security sign in front of your residence?
A look into the Good and the Bad of XFINITY Home:
- TV, security and internet all in one bill.
- Same company to deal with customer support.
- Can service most locations in the USA.
- Good starting prices, can save $200+ versus other companies in the first year.
- Proprietary equipment with standard touchscreen panel.
- Certified technicians; but can’t always guarantee a smooth installation.
- Not the absolute worst. They win against rival AT&T Digital Life and COX, two other cable companies that added home security.
- Using their security camera, you can deliver intelligent notifications and reduce false alarms by detecting people, cars, and pets.
- Real-time text and email alerts
- 24/7 security monitoring
- Xfinity mobile app
- Professional monitoring services starts at $30 to $40 a month
- No term contracts
- Hard to cancel or switch when combined with other services.
- High cancellation fee if terminating contract early
- Price may fluctuate after promotion expires. What looks good now may hurt the wallet later.
- Relocation fee. When moving, users may be faced with a relocation fee or a cancellation charge to get out of contract. Other companies such as Protect America allow you to move at no cost.
- You will deal with a lot of automated customer service.
- Worst rated customer service.
- Worst rated professional installation
- Short history in the home security space. Average years of history of companies reviewed here is 20+ years.
- Professional installation is required
- No voice assistant integration
How does Comcast Home Security stack up against the leader of home security; ADT?
XFINITY Home Security vs
Proprietary. Wireless with Touchscreen control panel.
Pulse automation and Honeywell
Good home automation
Smart home integration
Comcast guarantee to customers
Save on energy bill with lighting control
Trusted name and brand.
Great history (100+ yrs)
Millions of customers
Smooth Pulse home automation
Not a stand-alone security company
New to the market
Promotional pricing (good and bad)
Worst online customer ratings, reviews and experience
Worst customer support
Longest delay between monitoring station and you when testing against other companies
More of a basic system unless you do Pulse
Price may go up after 3 years
A- and Accredited
Fire & C02 Detection:
Yes, may add extra to monitoring fee
Free app to download, available on iOS & Android
Download free pulse app. Smooth interface, available on any smart device
Your local dealer
*If interested in learning more about ADT, Read ADT’s Review.
Top 5 companies comparison chart, click here.
XFINITY Secure 300 & 350 System Prices
Higher starting costs with average monitoring monthly fees
Prices vary depending on if you plan to bundle with other Comcast services. The ‘Secure 350’ system they offer starts at $50 a month, which means that after 6-12 months prices could go up as well. The Secure 350 package is needed for larger homes and those wanting home automation. There are several better deals available at that price. The 300 package is more basic and affordable, a better option for the average consumer.
Regardless of what package you choose expect to pay $99 installation fee and a possible $99 activation fee. Monitoring costs will be between $40-60 depending on their current promotions. Just remember that after 6-12 months your monthly price will most likely go up.
Updated packages 2023
They now have 3 classification packages that you can choose from:
- Self Protection – Starts at $10/mo with 24/7 video recording and the types of equipment sold separately
- Pro Protection – Starts at $30/mo with 24/7 professional monitoring
- Pro Protection Plus – Starts at $40/mo with 24/7 professional monitoring and 24/7 video recording
- Home security cameras help you keep track of what goes on around your home, day or night
- Cameras connect to your smartphone to view video, get motion alarms, and talk to guests
- Pan 180-degree function allows you to view up to 270-degrees, reducing blind spots
- Rechargeable, Long Life Battery: This wireless rechargeable camera comes that will provide 1 to 6 months of worry free...
- 1080P HD Picture Quality and Clear Night Vision: The wireless outdoor security camera provides a degree wide angle,...
- Super Easy to Install and setup: In less than five minutes, without any complicated tools, the wireless cameras for home...
Is XFINITY security system equipment any good?
A look at the user interface of their iOS app —
3 star overall rating from 5147 reviews
Smart phone apps and home automation equipment…
Most of the equipment is wireless. The control panel, cameras, and smart thermostats will require connecting to a power source and possible drilling holes in the wall to connect wiring. The security camera they offer is not a pan-tilt camera. Meaning, users cannot turn it right and left using a smartphone. Their door sensors and motion sensors have a small red light indicator that will light up if triggered. The control panel is a touchscreen and functions much like a tablet. Motion detectors, door and window sensors along with their unique touchscreen control panel (compare it to Vivint sky here). Must pay out-of-pocket for most advanced equipment (cameras, smart thermostat).
Smart home automation integration: If you’re looking for companies who can match or do better than Xfinity Home’s automation equipment, check out Frontpoint Security who has a great alarm system at an affordable rate.
What it takes to get their security system up and going
Set a date and the van will show up — not a DIY installation
Don’t count on them being on time…
Schedule: They will set up a 2-hour time frame for installation.
Installation: This is where they get a lot of bad reputation. Anything from broken door frames to faulty sensors has been reported. Now that they have a few years under their feet things should improve on this end but expect delays or mistakes from the technician.
All Set: All equipment is wireless unless you paid extra for some hard-wired home automation equipment. The tech will teach you how to use the security system, set up a verbal password, and show you how to control it with your smartphone. Make sure you are present when the technician has completed the job so you can see how to run the alarm system.
The touchscreen controller was the only component of the system we purchased that could be installed by you. But since all of our other parts required professional installation, we chose to leave everything in the hands of the experts to simplify your life. The expert came and installed everything for us while we sat back and relaxed, testing each component along the way. However, even though we paid a little over $100 for installation, the cost will vary depending on your equipment and where you live.
XFINITY Home and other IoT Devices
Here are some examples of the partnerships that Xfinity has with other Internet of Things businesses to make it easy to automate your home:
- Caséta lighting
- August smart locks
- Chamberlain garage door openers
- Sengled lighting
- Hue lighting
- Kwikset locks
- GE lighting
- ecobee thermostats
- Cor thermostats
- LIFX lighting
- Yale locks
- Tile Bluetooth trackers
- Ready to protect right out of the box. Just plug in the base station, place your sensors, plug in your Simplicam and...
- Optional 24/7 professional monitoring and cloud recording with police, fire & medical dispatch starting at 60c/day - No...
- Sound the alarm. Pioneering signal burst technology that is powerful enough to cover homes of every size, with up to...
Editors ratings for XFINITY Home
Monthly price – 3/5 stars
Start up costs – 2/5 stars
Security system – 4/5 stars
Home automation – 4/5 stars
Customer support – 1/5 stars
Reputation – 2/5 stars
Customer reviews – 1/5 stars
National availability – 3/5 stars
Overall – 1.5 out of 5 stars
Rate them yourself below.
Frequently Asked Questions
Is XFINITY’s customer service available 24 hours, 7 days a week on the clock?
Yes, the customer support department at Xfinity can be contacted from anywhere in the world 24/7. They also offer support forums, a helpful community on Twitter, a subreddit, and the option to contact them on Facebook Messenger if you prefer to do it that way.
What is XFINITY’s phone number?
1-800-XFINITY – as stated on their website. In layman’s terms, the number translates as 1-800-934-6489.
How do I get through to a real person when contacting XFINITY?
The best way to reach an actual XFINITY agent is to call them through the 1-800-934-6489 number that we’ve already listed above. A bot will answer your call, but once it asks you for your query, all you need to do is say “technical support” or “customer service” for the system prompts. From there, you’ll be taken to a waiting cue and you can sit back while you get connected to an actual human.
Otherwise, if you think that the cur is taking too long, you have an alternative option. Get on a live chat with a customer service agent via the XFINITY contact page. From there, you’ll quickly be able to get to the option of contacting a real person.
How do I skip through those annoying menus when dialing the XFINITY phone number?
The process is pretty similar for both iOS and Android. After you enter the general 10-digit number for the call, hold the “*” button on the onscreen keypad. A comma will show up after a second or two. Now, enter the extension of your party. The phone will call your contact, “pausing” for two seconds where you put the comma, and then dialing the extension.
You can do the same thing for a contact’s work number in your address book, too. Enter the number, hold the “+*#” button on the lower left, and choose “Pause” to enter a comma in the number.
Our Comcast Security Conclusion
While they are still getting their business in order, we suggest using a different company. There are more negative customer reviews in the section below than any other of the 50+ security systems we have reviewed. While they have good equipment they lack in too many other areas to be a top contender.
Have you had any experience with XFINITY Home Security? If so, please share below.
>> Compare Xfinity to TOP 20 Home Security Systems Here <<
- 3 Ways to know your Alarm System is Outdated
- Vivint vs ADT
- 7 Best Outdoor Motion Sensor Lights for Homes
- Top Home Security Systems in Atlanta, GA
- How to Cancel Your Alarm Contract
Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Last update on 2023-03-22 at 17:00 / Affiliate links / Images from Amazon Product Advertising API
I recently became frustrated with Xfinity after having been a loyal customer since March of 2013. I let Xfinity know that I love some of the services and that I would not cut my internet bc their internet speed is unparalleled in my area. No other providers offer the speeds and technology that Xfinity does.
That being said, recently, in one month my typical $175 bill shot up to $222 out of nowhere. I contacted Xfinity and explained that as much as I love their constant dedication creating innovative and intuitive products, it was just becoming simply too hard to afford for what at that time was basically X1, 150Mbs internet speed, and like 2500 channels, which of most I didn’t even watch.
I explained that I just wanted my X1, but I didn’t need all of the channels. I didn’t need every movie channel. I didn’t even need my landline which comes with most promotions whether you want it or not. I’ve never used it. Not once.
Retentions Dept. asked me what services specifically did I want and at what monthly cost. I said I wanted to be in the $160-$170 range and no more. I also said I was interested in getting a home security system as well. Although, not necessarily through Xfinity.
Well, by the time I got off of the correspondence with Xfinity, I not only kept my X1 with streampix (minus HBO, Starz, etc) and a full HD lineup with the sports pkg, but also was upgraded to 300Mbps internet, which came with a new beast of a router, and Xfinity home with two door censors, a window censor, one motion detector, one keypad terminal, and one touch screen panel. Total monthly cost: $165.
I honestly didn’t believe it at first. And I actually told them that If I agreed to this and got hit with any hidden fees, I would buy out my contract and leave Xfinity.
Well, as a show of faith Xfinity waived my Home security install fee and only added a one time charge for $99 on my next billing cycle. Then, they sent the install technician on Monday morning first thing. I contacted Xfinity on Saturday..two days prior.
The install tech showed up earlier than the two hour window given to me, he knew exactly what he was doing, it took almost no time to install, he very eloquently explained every detail of each piece of equipment, and he even recommended that I not use Xfinity’s cameras and camera monitoring, bc once the promo ended, the monitoring cost would sky rocket. He then recommended that I get a Ring stick up cam. He explained how they’re better and what they do more effectively than Xfinitys cameras, as well as how much cheaper the monitoring is.
I went with Ring and I absolutely could not be happier, but if the technician had not been so friendly, knowledgeable, and courteous, I’d have never known.
I have had ZERO issues with Xfinity home. It makes my girls feel safe knowing that we’re protected by an alarm and the Ring monitoring. And also, Xfinity still monitors your security system in the unfortunate event that your home is broken into. One morning my sixteen year old was leaving for work this summer and she forgot to disarm the alarm and went on about her merry way to her job. Unbeknownst to her, the alarm is going off in the house.
My wife and my phone woke me. On the phone was Xfinity calling to verify if we were in danger of a home invasion, or If we needed the police or fire rescue, etc. Then asked me to verify some info to prove I was who I said I was, and all was call after that.
Point is, don’t at the bad reviews fool you. Xfinity is constantly adding new features and products to give the best experience possible to their customer. Sure, they drop the ball sometimes, but when it comes to their home security system, they take it seriously, and they deliver on their promise to make sure you have the best home security tools that give you and your family peace of mind. That is priceless to me.
I highly recommend Xfinity Home.
Brian K says
Disgusted to learn that Xfinity Home is several years old, and they couldn’t be bothered to make their app or touchscreen system capable of allowing the user to properly configure sensors and modes.
My installer set up the basic system (three entry sensors, one motion). He told me the motion sensor would not be tripped by our pets; that was very wrong, as I’ve already had three false alarms due to being unable to permanently disable the motion sensor. (I tell the system to “ignore” it, but at some point it will reset and start monitoring it again.)
The installer also incorrectly set up a patio door sensor as a window, so if the system is armed and someone opens that door the alarm immediately goes off (i.e. no timer).
Both of these problems should be SIMPLE CONFIGURATION CHANGES, and yet I can fix NEITHER problem with the app. Online help keeps asking if I want a tech to come out. Seriously, how hard is it to put the sensor and alarm modes in the app Settings and let me configure it how I want?
If this were a new product, I could maybe understand that they hadn’t figured out such obvious features yet. After FIVE PLUS years? C’mon.
game of thrones says
Hi! I coulod have sworn I’νe beeen to thіs website beforｅ bᥙt after reading tһrough somе of the post І realized it’s new to me.
Nonethelesѕ, Ι’m defіnitely delighted Ӏ found
it and I’ll be bookmarkig and checking bаck frequently!
xfinity home security is a fraud, when the technician came to install my security system, he did not put in working phone numbers and the system sends out false alarms frequently which results in me receiving fines from the local police department, I have been trying to resolve this issue with xfinity, they refuse to acknowledge the equipment malfunction and blame me for it not being installed correctly, I have contacted the FCC and the BBB in my effort to resolve this, I am a disabled combat veteran and xfinity scammed me and does not care that I depended on their service when I thought I could trust it to protect my family, but after the fact, I am deeply ashamed I even put my family though this entire situation
Vanessa Marshall says
My experience was totally unacceptable, I visit family in another state often and I relied on my home security . Just this past summer when there where repeated storms, my system failed me what makes it even worse I was never alerted!
I just happen to check my home security as like I would normally do low and be it wasn’t working! I called Comcast they were able to check and see how long it was down! Go figure! Keep in mind I’m over 600 miles are so away from home, and I wasn’t returning for another week! Comcast tells me that I needed to be home to reset it! Well not able to return home to a week later , I’m left with my home unprotected! Paying almost $2,220.00 year for the bundle they I had to have to get home security! I had only one option and was to mail my key to a friend so that they could enter my home and secure it! It just wasn’t worth the problems that I was experiencing I shared this issue there were plenty more!
Today I called ADT !
I’m going to take a Hugh loss with breaking contracts! Not to mention Comcast reporting to the credit Bureau!
So hopefully when they are paid off I’ll have the peace of mind that I need looking for a more reliable security company! Not I cable company! Been with Comcast since 2012.
Joel M says
I have Xfinity for the past two years for home security. First month was good, however then it went downhill fast. The app is horrible to say the least as mine shows 2′ feet of snow since last year after numerous power recycles to the touch screen. The cameras are fixed and are one of the worse I have ever used. The alarm goes off, but never get any calls about the system going off. Going back to ADT!
I have to disagree with some of the pros and cons in this review.
Cathi S says
Would help if you would share specifics on what you think are pros & cons. Just stating you disagree may make you feel like you’ve given input, but it really is not input.
Comcast came and installed my XFINITY alarm system today and I have to say I am very impressed! The price will never change in 3 years and the equipment and installation were both free. With my particular deal, I can even cancel the alarm service anytime with no fees, as long as I keep internet or tv. (I will always use their internet) The touchscreen hub has a Verizon cell phone chip in it as a backup, and also a battery if the power goes out. I can use the app to arm or disarm or watch video from my home. The equipment looks great and works great. Perhaps they weren’t so good a while ago but now I don’t see any big mishaps.
I know it is silly to say but I never just depend on a security company. I know that is the point of paying but to be super sure, I always have back up cameras going. If the police are not notified, I will be able to get an alert on my phone and call them myself as well as have footage. I think it is a wise idea if you can afford it but after looking at some of these complaints, probably with another company!
Samantha Allison says
I got them thinking it would be a good idea. They never called the police when the alarm went off. I was scared in my home with burglars there and no police were dispatched.
My suggestion is go with a smaller, local company.
An example, with ADT (The worlds largest alarm company) your one of over 1 million customers. Do you really think they care about you? Many large company’s will call every phone number they have on file before dispatching authorities. That can add 5 to 10 minutes before dispatch.
With smaller, local companies when you have questions/problems and your 1 of lets say 500 customers there much more likely to take good care of you.
Also the money you give a local company stays in your local.
Alarm Reviews says
Hey Nick, good points. However, most ma and pa shops don’t have the money for good backup centers and dual or even triple layer backup monitoring stations like ADT and the other big ones. Ma and Pa shops typically just outsource their monitoring to these big monitoring companies by private labeling (they get their own 1-800 number so customer service knows to answer it by another name) and that’s how these small companies can afford to do home security. Otherwise, they couldn’t afford paying 10-100 people 24/7 hourly commission for taking calls.
As long as the monitoring station is UL listed, you have NO worries about smaller alarm company’s.
I’ve been in the business for over 30 years. I’ve worked for the biggest, as well as local company’s.
I have NEVER seen a monitoring station go down.
With a UL rated monitoring station they have all the what if’s covered.
South Hill Satellite says
Hey Samantha, I’m so very sorry to hear about this awful experience. I used to work for Comcast just earlier this year and I’ve heard this happening far to often for their customers. Just plain really bad situations occurring because Comcast dropped the ball somehow on the security. The company is profit oriented and they don’t so much care on the back end of how the system works.
I don’t even need to read this whole review. I don’t like companies that make you use their other services. It’s probably not s scam but it seems scammy.
Don’t buy this system I work customer service for Xfinity and it’s not a very reliable system and the installers are sub contractors not even Comcast, sensors malfunction when customers try replacing batteries and cameras with spotty connectivity, I feel bad for most of the customers
Wow– An honest Xfinity/Comcast employee.
I didn’t think there where any. Good job Ray!
Eli Litvak says
Could you please share which sensors are mostly prone to problems you mentioned here?
I had Xfinity alarm installed ,the tech showed up with missing equipment I ordered,said it wasn’t on the work order,I called their customer support and they said I was charged for the equipment. I told the tech to leave and I cancelled it all. Been very happy with ADT ever since.
Not really satisfied with the services there offer base on the cons on the review here. I’m actually looking for a good and affordable home security system. Please can you recommend any?
Alarm Reviews says
Check out our home page which compares the top 20. Click on our name above!
Jason G says
Now just about all Comcast customers have access to their still fairly new security system. I only signed up for it because they offered it for $10 a month with my TV and Internet package for a one year contract. It’s very toy like and seems like a joke because it’s relying on your internet connection and tablet screen they give you. Only three door/window sensors were including with the plan along with a motion sensor. I live in a 2 story condo so this was almost perfect for downstairs but still left my kitchen window short of one. The motion sensor is the most important to me. Still, what makes me feel not secure is: knowing someone can easily cut my visable cable line on the outside wall they installed, custoner service is slow and horrible, and knowing that the tablet screen has connection issues from time to time that requires me to be home to reset it which defies the purpose of having the security system. The technician who installed the security system I had a bad feeling about from the start, I didn’t trust him. Just before he left, he asked if he could use the restroom upstairs which is where the rooms are. Minutes after he left my home I noticed he had stolen an unopened $80 package of medical marijuana from my desk.
Annette Ges says
We got Xfinity for home security. Just after we left for vacation, we found out the touchscreen had lost internet connection. We were told we need to be AT HOME to reset the system. Not a good feature for a home security system that is supposed to monitor your home when you are AWAY from home.
I don’t know about others, but I don’t like to combine services. You lose the discount if you drop one of the services. Best not to combine if you have their cable service.
Nathan Summers says
Couple updates on this review. With Xfinity Home the contract is now tied to any Xfinity line of service. This means if you decide to cancel and your under contract you can do so at no cost as long as you keep home phone, internet or cable tv. As far as pricing goes its $39.95 for a 300 and $49.95 for 350. This price is not the promotional price. Usually you will get the service for $10 a month less for the first year.
There is no additional charge for fire monitoring, you simply pay for the equipment. If you have a hardwired system and everything is compatible then there are no additional fees to install. You have the choice between a standard wireless installation or the hardwired takeover. If you purchase security cameras and you are an x1 cable tv customer you can view your cameras and arm your security system right from your tv!
Is there another app that will work with xfinity cameras? I’m disconnecting with them they suck!
Alarm Reviews says
Such as a third party app? No, you need to use their XFINITY app they provide. Other large companies like our #2 pick ADT and #4 Vivint have their own unique apps available that are easier and smoother to use than XFINITY.
The standard rate is $39.95 but promotional rates can be as low as $10 if you bundle with other services. Also, they have integrated other non proprietary equipment like chamberlain, August, nest etc. you can also use existing hard wired equipment with either a simple takeover or panel swap then takeover.
Warren T says
My neighbor across the street just got Xfiniti security system. I have seen service trucks there literally every day for past five days. I have Protect America. Best move ever made. They respond within 45 seconds EVERY SINGLE TIME. Usually closer to twenty seconds. And I have never had any problems with the mobile app.
Sara D. says
I think it may depend on who you get. I had no issues like this and no one else in my area has either. Seems odd. Maybe your neighbor was doing something wrong? I have heard good things from Protect America but I have loved using Xfinity thus far.
Connie Blankenship says
We transferred from ADT to Xfinity Home Security a few months ago. Horrible mistake. It has been reset and re-programmed twice. Last week, 2 sensors gave off a “communications failure” message. Slowly, one by one, all the sensors failed. I’m waiting for them to come out again (a 4-hour time range). And now I’m getting phone calls from the “manager” from India wanting me to change all the batteries in the sensors to see if that’s the trouble before the tech comes out to re-program everything a 3rd time. I cussed him out and dared him to call me again. I want my money back!! DO NOT GET THIS SYSTEM!
I have the XHome system and have had great luck with it. My son is a sleepwalker so this was a very important need. I had one issue with the garage door being disconnected, but the touchscreen warned me and they sent someone out next day AT NO CHARGE and no I don’t pay for the insurance. The camera is awesome and as soon as the system gets tripped (happened twice) it emails and texts me. Comcast is doing a lot to repair their image. I like this system better than the Vivint one I had earlier but for those who are new to home security I would still recommend going with ADT.
Xfinity security is the worst and their customer service is beyond horrible.
Apparently if something goes wrong with the “touchscreen” at your home it does not reset itself and you loose connection and your house is “unprotected” while your away. Which is the main reason we got the security system in the first place. It’s a joke!
I have xfinity home. The touchscreen is primarily indipendently connect via cellurar along with wifi. So you are still covered/protected.
Wanda Jones says
Not when the backup battery in the touchscreen dies! If someone comes and cuts your power, and returns the next day your house is a free-for-all with Xfinity. Battery lasts for a few hours only.
They lose communication is 99% of the time an issue of replacing modem or being unplugged for a significant amount of time. Regardless, you’re still protected. The main communication is wifi but has a backup cellular monitoring. It is inconvenient to not be able to reset remotely but you are still secured. These are all things that should be told to you at the time of install, apparently that was not the case for you and that’s not a good experience .
Karter Landon says
Not true. I have xfinity home security. If the battery is removed from the base which takes about 1 minute, your whole system is down. Also if there is an error your base beeps LOUDLY every minute until they arrive to fix it, unless you pull the battery. Xfinity is crap.
If the screen is disconnected from power and the back up dies it triggers an alarm to XFINITY and they contact you
I’m here to find the best security system for my parents as they are alone in the house. I think Xfinity lacks few features that they need at this moment of their lives. Thanks for summary done here and I will keep checking out others for the moment being.
Linda Mike says
I just acquired my own XFinity Home Security System with a monthly monitoring fee of $55. I am looking forward to testing it out. From the sound of it not many have had a good experience with them so I may also call to cancel if I am within the right of recession. The technician wasn’t able to answer any questions about where their monitoring station is and how it is all connected which concerns me. I hope they don’t outsource their monitoring to a third world country like they do with their online support!
Karter Landon says
Cancel now. Anyone can pull the battery from your base and you are finished. Also if there is an error your base will beep super loudly every minute until they show up days from now.
If the battery is pulled from the base it trips an alarm to the monitoring station and they contact you just as any other alarm company
If the battery is pulled it tampers the system then alerts xfinity.
We use the xfinity home security system and regret it every day we are with them. Do yourself a favor and don’t use this company!
THE WORST!!! I switched from ADT for a better deal…I have never been more sorry! They are terrible. I do NOT feel secure. Have had them to my home 4 or 5 times now and it’s always something. Camera not connected, garage window tampered with, etc. I have never in 1 year had a phone call from them for a tamper alert, etc. ADT called me for everything. To cancel they want $390. DO NOT GO WITH XFINITY for the security of your family and your home.
Hilda Webb says
I can understand the need for a contract and this company has one of the shortest that I have seen in a while. Great write up, I am going to hold off on them for now and glad I didn’t start something I will regret later on. I feel like this company just tried to do too much at once with their home security niche.
Hectic Tiger says
Completely unreliable security system and the mobile app sucks. I travel for work on a weekly basis and thought having a home security system will allow me to monitor my condo. Every time when I’m away, I always get this communication failure alert triggered by the door or window sensor. The first time I received the text alert, I thought someone break into my condo because the text doesn’t say it’s a communication failure. Instead it says alarm has been triggered and the security center has been notified. I was waiting for someone to contact me but it never happened. So I logged onto the app and found out it’s a communication failure triggered by one of the sensors. I tried to disarm or reset using the app, it wouldn’t let me and kept getting message that says cannot be reset due to the communication failure. I figured out how to reset it but I have to be home to do it using the console. Then open and close the door or window that triggered the error. Then it will reset itself. What a piece of useless device and gives me more headaches than security service. Very very annoyed!!’
The xfinity salesman was a tad annoying but I assume most salesmen are. He pushed several products I didn’t want or have interest in. I just want the basic home security setup and not all the fancy Xfinity automation that they offer as an upsell.
This doesn’t surprise me and I agree with you. I have a long history with Comcast and every time they come to my home it’s upsell, upsell, upsell. They don’t understand that middle-class can’t afford all those luxury packages.
James Reid says
We got Xfinity home security two years ago and are cancelling first thing in a few months when our contract is over. They hook you with their promotions and equipment but still lack in the customer service department. We hardly ever set the alarm system because we can’t rely on them monitoring and following through on their end. It is more of a deterrent at this point but not what I expected to pay $57 a month for.
Timothy Johnson says
We are in the same boat we were told the same thing that we were in a two year contract but when I called to cancel they said we were in a three year contract as well. I personally myself will never get in a two year I mean a three-year contract could you please inform me if you get out of your contract and I’m trying to find a way to get out myself you can contact me at timothy.Johnson 8014 yahoo.com
It’s hard to come by knowledgeable people about this subject, however,
you seem like you know what you’re talking about!
I got TV, velocity very high speed internet and their security system for only 125/month (1st yr) 152 2nd yr). A different company I had misrepresented the system and a crappy nanny cam for $68/month on a 3 yr contract. I used to hate Comcast, however they’ve improved dramatically and the price CANT be beat. ADT has great sales reps, but when the techs come out, they bash the quality of the product and highly recommend going with a separate video company, which is the main reason i wanted a system to begin with. Comcast has definitely upped their game and has a good system and for the bundled price cant be beat. As far as customer service, hell who has good CS these days (no one) its not the 80’s any longer! AT&T( which owns direct TV now and Comcast are monopolies and get away with lack luster support, speak clearly with the stupid bot and be polite to the rep and it always seems to go pretty good. I’ve only had to call 2x per user confusion other than that its worked very well! Not too many complaints. Since we pay our home insurance a yr up front the hefty discount check of 252 didn’t disappoint either. All seems well for now…
Too many complaints to say that I don’t know where (or if) I should start. Save your time and money folks.
I was on the fence with them and based on what I read, they are a stubborn company. I can see what they work for some but knowing if I did not like their service I would have to jump through hoops to get out of it is just not appealing to me. I talked to 3 different reps and they just couldn’t sell me on it. On to the next one!
I have had them for 3 months. Wish I would have come across this analysis before and saved myself the headache’s I’ve had with them. Stay far far away from these guys!
Josephine Lee says
Well, that statement alone is one that I would keep in mind and I think I will move along as well.
So it’s been 6 months and I am already counting down the days until I can switch to a new company. They ‘fish hook’ baited me with their promotional offer and as always you end up paying more because that’s what Comcast security does best. If you haven’t bought this yet, I would definitely find another company while you still have hope!
So, what exactly you had to paid more for? I am considering various security solutions available…
Patty Stone says
Good call on this. I was just debating on them and read the review. I almost signed up because they offered me a great deal but knowing they hike up the price is not appealing to me in the least. I am on a tight budget and don’t need something like this screwing over my family.
The promotional price, the incremental increases and the agreement terms are clear and available to anyone who can read or cares to ask. I am a little concerned about some of the connectivity issues mentioned but, professional reviews have been positive and the price is 30% less than the ‘stand alone’ company that I currently have. I would always recommend going with the top company ranked on this website first but if you have already had Xfinity security installed in your house then you won’t end up being too sad that you did.
Just moved to a Home after living in the condo for the past 10 years the first thing we did was to contract security service of course after after living in the condo for the past 10 years the first thing we did was to contract security service of course after soon. After seeing a Comcast offer which sounded great because I would pay just one bill, I had the system installed and paid a bit over $500 for additional sensors. Within a week the app did not work and I thought the problem was with my phone. 2 weeks later I receive a call from Comcast saying something was wrong with the system and to make a long story short after over 20 hours on the phone and 3 installations attempts, my account monitoring was cancelled for no apparent reason. I filed a complaint with the Florida division of agriculture and consumer, affairs and requested my initial investment to be reimbursed. Comcast has the worse customer service around, I will sign up with a different company I found on your review site and instead of being on the phone I will spend this time drafting legal documents for the complaints litigation that I will initiate against the company.
Wendy Atkins says
I laughed when this came out….as an already existing customer, there is NO WAY they are getting anymore of our money. And as previously stated, their customer service is a joke! And we recently had a tech come out to look at an issue with our cable…..he just about ripped up all the carpeting in the house. No thanks Xfinity…..I’ll stick to ADT.
Totally agree with you, I have had both and ADT is definetly the winner. I think of Xfinity as kind of like a jack of all traits and master of none.
The quality of equipment is my main concern and this certainly didn’t disappoint. Thanks for your help.
Kimberly V. says
We like to support the little guy still wet behind the ears, but with the safety of our family on the line, this is a tough call. Still, the savings are hard to beat. Tossing this one around a bit here. Thanks for the great review and bringing this lesser known company to our attention.
Been with Xfinity since Dec 2014. 3 months later I still can’t access their app to control on my i pad or i phone. Called tech support 20x, they finally admitted they can no longer help me. Billing said I am signed to a 2 year contract and there is no way out without early termination fee. Run away from Xfinity Home fast, very fast.
Looks fine to me, has good equipment and decent packages. But there are few things which worry me like lack of BBB accreditation, new company, difficult to make a switch, etc. which makes me a little skeptical about whether I should go with XFINITY Home or not.
I work on Xfinity systems and they have an average amount of repairs compared to other companies equipment. The big problem has been the full functionality of their home automation, some of the process and equipment is buggy (not all fluid like ADT Pulse) but overall still a good option for users.
There are many drawbacks of this company as suggested in the post and the price range are almost same as ADT. But it is good thing that they own customer service by themselves so they can provide the best support with all knowledge.
Jakie Tolsen says
We thought about going with this company, but one of the “cons” is hard to cancel or switch and I am not a fan of that in any company. Even though the prices are good and the installation looks simple, I want to be able to move to another company if possible, without hassle.
Alarm Reviews says
Contracts are standard in the Home security industry. Typical is 36 months which isn’t bad, although some companies are now going to 60 months which we do not recommend (who knows what will be going on 5 years from now?!). Thanks for your input.
Rob in NH says
I paid for and have been depending on an alarm system from COMCAST for six months. My bad, but for the first time since installation I decided to test it today, walked in and tripped the door and motion detector, let it go into alarm and went and waited for the call…and waited,……and waited. NO CALL from monitoring.
I called Comcast, was told a bunch of lies about an alarm not being allowed to ring long enough etc. It must be a central monitoring problem, etc. I was give their monitoring company number, called them and they never received notification of an alarm by the system. Called back to Comcast , was transferred around and hung up on several times before finally getting someone to help with a test. YEP, you guessed it, the junk system NEVER called the monitoring station, no call, nothing. So, for six months I have been paying for a protection service that would NEVER have helped. Leaving a wife at home alone with the assurance she was protected from home invasions or burglars. and from our new dope dealing neighbors .
SPEND A FEW MORE BUCKS, GET A LEGITIMATE ALARM INSTALLED IF SAFETY AND SECURITY MATTERS TO YOU.
Alarm Reviews says
Agreed Rob. Xfinity continues to get a downpour of bad reviews, unhappy customers with the majority of people that sign up as cancelled or charged back. We recommend any one of our other top 3 companies and strongly encourage those considering comcast security to read our other security company reviews here first.
I am not very keen on a company that does not make it easy to cancel or switch and that you have listed as one of the “cons”. Has anyone ever had any experience with that and this company?
Annie Marie Peters says
Woah, I didn’t even realize Xfinity offered home security service. Looks like there are some mixed reviews here. The contract seems to be the biggest drawback.
Comcast has the shortest contract in the industry (24 months). All other major alarm companies are a minimum of 36 months.
India Doria says
Comcast does have quality services–but they are too flaky with their prices. I would not recommend their security system to anyone who can’t afford to pay more than the initial price; you’ll definitely end up paying more than that no matter what service of theirs you are using.
Brittany S. says
Because they are still a newer company, I am a bit cautious in getting my feet wet, so to speak. I have heard mixed reviews on the company. With the good, it was great, but the bad was a bit bad. Some have complained of not being able to cancel easily. That would make me mad. Anyways, I enjoyed this. You did a great break down and pointed out things customers need to know before accepting a contract.
Jay P. says
I would agree that they are new, but they have established themselves pretty well and do offer some great options. Im sure if you complained enough they would let you cancel.
Warren T says
Boy are you naive!
Alarm Reviews says
Let’s be nice now Warren ;). Some people do fall victim to the XFINITY commercials.
Natasha Simmons says
I don’t have Comcast, and I don’t plan on getting it yet. It seems to be spotty where I live but I’m not sure if that means the home security would be too. Their equipment looks nice and different than most other companies but if anyone else can let me know if I should choose them or the #1-2 rated here instead, let me know.
Jason L says
The Xfinity monitoring is can be slow, my neighbor set off his alarm and it took Comcast about 15 minutes to call for a pass-code. We could have cleaned out his house by then.
Stacey Bloom says
The problem I see with this is that it’ll cost me $99 for them to set up. I never understood why they charge so much. At least make it a portion of the monthly pay even. Anyways, with the $30 or so per month, that seems quite good to me. Not sure if I want to go with them just yet, as I am looking into others at the moment, but they’re high on my list.
I agree. I feel like they over price this and then on top of that, we have to be contracted to them for a set amount of months. I like the price but I feel like set up and everything should be free considered they make back their money and then some.
Hannah K says
I’ve never been a Comcast customer, but I hope they get this straightened out eventually because it seems like a good security system. I’m not sure I would call their promotions ‘hiding stuff’ from their customers, just be aware that price will go up in 6-12 months and with Comcast you can always bargain with them for a better deal later on.
Alarm Reviews says
Good discernment Hannah. Promotions can be nice and doesn’t have to mean they are trying to fool you. You can save yourself $300+ by choosing a company with a low cost monthly promotion… Just be prepared at 6-12 months for the prices to jump.
Albert LePage says
It seems like Comcast makes a habit about dangling a nice low price in the beginning. Granted if you are going to go with a company, not a bad idea to get the best deal for a year or two but why not set a fee (for any service offered) that we can live with for a longer period of time?
The customer could then decide if they want to obtain the service offered and not have to deal with “contract breaking” if they feel that prices are getting “out of hand”.
So – it boils down to this – make a commitment to the customer – not the other way around.
I am about to get this system installed in our home, that part was harder than it should have been but once the sales guy got to our house things went much better. Good so far but I haven’t had to call in for customer service so I can’t rate that part.
At first, I was excited about security from xfinity since I had all of their other services. This was an easy bundle. Up front, the costs were about the same as other companies. Their monthly fees were also close to other services in the area.
The app rarely works (could be my phone) and every update to the app changes the look but never makes it functional. The camera link doesn’t work on my phone but my phone is a piece of junk. Only a handful of techs are trained on home security and in a major metropolitan area that is not enough.
That’s been my problems up to here, maybe that is normal with any company but I hope not. Either way I’ve got it now!
Brian Mel says
Overall, I think Comcast is a great company. They make great business decisions, their stock is doing great and their new cloud based DVR technology is pretty cool even it took them over a decade to finally create a DVR that looks like it belongs in this decade (Sorry Brian Roberts). I would consider Comcast an entry level system. I wish they would add a full set of expert rule configurations that allow the user to not only more control over their home and their lifestyle but save them money in the process. About 10 years ago I wanted to start a subscription based automation company with a buddy of mine, but we didn’t have the start-up capital to do it.
I was a loyal Comcast customer for over 20 years. About 8 months ago I switched from ADT to Xfinity home security. We had confusion on if I had a break in then whether or not I would have to fill out a police report, turn it in to them and they would provide a recording of all my cameras for whatever period of time I deemed necessary. The security measures are worthless (I’ve spoken to numerous police officers). I was never rude and tried to treat each person respectfully. Any crook with a 3rd grade education knows that if you cut the easily “accessible wire” the system ceases to function. Also by the way trying to access the cameras remotely can be a joke in that most times you get a message that says “cameras not available” but I’m guessing this is due to poor 3g / 4g service. Plan on accessing real time camera feed via wifi access only. Do some research before you get any home security.
There is no “wire” to cut that will cause your system to cease to function. The primary form of communication is through your internet, yes. That wire can get cut assuming it is exposed and not underground.
However, all Xfinity Home touch screens contain a Cell Guard backup, that will continue to communicate via nearby cell phone towers in case of a break in.
Is there anyone out there who likes this home security system???
Brian Mel says
I have a more detailed review below but you will need to have Comcast internet to have the security as the security has its own separate security wifi router. Additionally, it gives you only a few window and door contacts. Now ask yourself, how many windows and doors do you have? To get more door contacts, motions or glass breaks you will have to buy them from Comcast at around $50 a pop or buy them online and if you get Comcast on a good day they will install them for $20 each. Otherwise, if you know the installer code, you can install them yourself. That’s my two cents.
From the reviews I’ve been searching on the Internet there really aren’t that many. I’m seeing a strong leaning toward the ADT. And from what I’m seeing of ADT I’m leaning that way myself.
We love it. There has never been any issues for us from the day it was installed. That was 2 years ago and we are happier than ever with it.
Jackie Soohm says
Their contract was what threw me off. It was like their internet, a promotionally term followed by a higher price. I like the other security companies because they don’t change the price on you half way through the agreement.
Alarm Reviews says
Agreed Jackie. A contract is an agreement that should enable the consumer to feel safer, not more threatened during those years of prices raising etc. The point of an agreement like a contract is to make you feel at ease of knowing nothing is going to change for 3 years while keeping you committed to paying for that company. It is a two way promise, a mutual agreement.
I and my fellow installers like to make a very good point that after that two years – your monitoring rate does increase $10. But it is still less than a comparable system with ADT.
And if you’ve read the fine print on the ADT contract, after that three year mark, unless they manage to come out, add something and convince you to sign another 3 year contract. ( which I had to do countless times as their installer…), they can increase your price as they please, unless you contact them within a 30 day period of the increase. Also stated in your contract however is you do have the chance to end your contract if they ever increase the price immediately.
I am glad I read their reviews on Vivint here first. Basically as I see it, you might as well get Vivint who has been around longer, has a more stable and innovative Home Automation. They cost more, I am paying $68 a month now but I got so much equipment, cameras and the whole deal it was worth it!
Kindra Shumpert says
I called to get Comcast Cable and then they offered this on the side of that so I figured I would do it even though I was originally going to go with ADT or another company. Everything is supposed to be smooth and easy but my bill has already started going up, they tried to upsell me on all of their ‘Energy Savings’ (Do you really save money by the time you pay them and pay more a month?!)
The equipment was nice and Install wasn’t as bad as this review made it sound but it did cost over $99 to get everything up and going.
Mike L says
I like it.. I will probably cancel or threaten to cancel after 2 years when they try to raise my MMR as they always do with cable but so far so good. I did pay $199 so I was a little bumped when I found out that there are so many other better deals out there but their home app and automation is seamless.
There’s a few minor hiccups with company but I’m fine where I’m at for now.
Josh Y. says
I almost bought them when I called to get my cable setup. After reading reviews throughout the internet I ended up going with someone else but am a little bummed I didn’t try them out after seeing what my brother got for them.
I think every company has their stories of technician no shows, false alarms, no responses etc. and I just tried to weed out the dumb people from the actual product. All in all I would say to let security companies be security companies (aka ADT, Vivint) and let internet companies be internet companies and don’t get the two combined.
My brother did get Comcast when he moved into his new house though and I saw the equipment, it did look good.