Frontpoint is a do-it-yourself alarm provider built around a central hub, wireless sensors, cameras, an app, and professional monitoring. The useful question in 2026 is not whether one headline calls it good or bad. It is whether the current quote, installed communication path, contract, cancellation terms, camera plan, and failure behavior fit your home.
This review removes old prices, unsupported ownership conclusions, invented ratings, and blanket recommendations. Frontpoint changes packages and offers, so treat its current site, written quote, order summary, and service agreement as the controlling sources.
Frontpoint review in one table
| Area | What Frontpoint offers | What to verify before paying |
|---|---|---|
| Installation | DIY system with a hub, keypad, and wireless devices | Mounting, signal reach, door fit, camera power, and who performs troubleshooting |
| Alarm response | Professional monitoring is part of the buying path | Current plan, communication paths, verification workflow, dispatch rules, permits, and local coverage |
| App and automation | Remote control, alerts, video, and connected-device features vary by service and device | Exact feature entitlement, household roles, supported phones, and behavior without internet |
| Cameras | Indoor, outdoor, doorbell, and floodlight-camera options appear in the current catalog | Power, placement, recording plan, retention, bandwidth, privacy zones, and audio law |
| Contract and billing | Equipment and service charges can have different terms | Total due, financing, term, renewal, cancellation method, return window, fees, and equipment balance |
| Best fit | Buyer who wants a guided DIY install and monitored alarm workflow | Compare a written Frontpoint quote with at least two systems using the same equipment list and term |
Start with the alarm state, not the shopping bundle
A useful system must answer four separate questions: Is the home armed? Which zone changed? Did the event reach the monitoring path? What should the household do next? A camera clip can add context, but it is not automatically an alarm zone, a verified emergency, or a dispatch request.
Map exterior doors, accessible windows, interior travel paths, garage doors, smoke/heat risks, carbon-monoxide risks, and leak risks before counting devices. Then match each location to a current item in Frontpoint’s product catalog. Confirm whether the device is part of the alarm workflow, an app-only alert, a video event, or a local automation.
Equipment: verify the exact model and role
Frontpoint’s live catalog includes systems, intrusion sensors, hazard sensors, cameras, and home-automation accessories. Names and bundles can change. Save the exact model, quantity, unit price, warranty, return rule, and service requirement from the order summary.
| Device | Primary job | Installed test |
|---|---|---|
| Hub and keypad | Arm/disarm, status, siren, communications, and user control | Run entry, exit, alarm, power-loss, and network-loss tests |
| Door/window sensor | Report an opening or closure at one zone | Check magnet gap, alignment, tamper, and every armed mode |
| Motion sensor | Detect movement within its designed field | Walk-test height, angle, heat sources, pets, and likely intruder paths |
| Glass-break sensor | Listen for a supported glass-break pattern | Use only the maker’s test method; do not strike real glass |
| Smoke/heat or CO sensor | Detect the listed life-safety condition | Follow manufacturer instructions, code, replacement dates, and monitoring confirmation |
| Leak sensor | Detect water at the installed contact point | Test with a safe small amount of water and verify alert routing |
| Camera | Provide video context in its field of view | Check day/night image, motion zones, recording, audio, outage, and privacy |
Do not assume a device will transfer to another provider later. Ask both Frontpoint and any proposed receiving provider about the exact panel, radio, firmware, account release, sensor enrollment, camera support, and professional-monitoring eligibility. Get the answer in writing before treating equipment reuse as part of the value calculation.
Monitoring and communication paths
Professional monitoring can add value when the household cannot respond to an alarm. It does not guarantee a specific emergency outcome. Dispatch depends on the event, plan, verification method, account instructions, permit status, local policy, communication success, and emergency-service availability.
- Primary path: ask which path the hub uses in normal operation and what the app needs.
- Backup path: confirm what continues after home-internet or router loss.
- Power: record battery runtime claims and test the installed system safely.
- Verification: ask whether calls, texts, app prompts, audio, or video can be used for different event types.
- Contacts: order the call list, give each person clear authority, and review it after household changes.
- Duress and panic: learn the exact workflow from current Frontpoint instructions; never rehearse a live dispatch without the monitoring center’s test process.
Use Frontpoint’s support resources and a live monitoring-center test to confirm the installed behavior. A sales page is not an acceptance test.
Plans, prices, and three-year cost
Do not copy an old monthly price into a purchase decision. Ask for a dated quote that separates equipment, shipping, tax, activation, monitoring, video, storage, add-ons, financing, and optional services. Frontpoint’s current plans page is a starting point, but the signed terms and order confirmation control the transaction.
Use this formula for every provider:
Three-year cost = upfront equipment + activation/shipping/tax + 36 months of required service + financing charges + expected replacement batteries + permit/false-alarm costs + likely camera-storage fees – written discounts.
Build identical equipment lists before comparing Frontpoint with Abode, SimpliSafe, Ring Alarm, or a local Alarm.com dealer. A five-sensor quote should not be compared with a ten-sensor quote. A camera plan should not be compared with alarm monitoring alone.
Contract, financing, cancellation, and returns
Service and equipment financing can create separate obligations. A service described as month-to-month does not automatically erase an equipment balance. Before the order, save the service agreement, financing agreement, return policy, warranty, invoice, and all promised discounts.
- What is the initial service term and what happens after it?
- Does the rate change after a promotion?
- Is equipment owned, leased, or financed?
- What balance is due if monitoring ends?
- How must cancellation be delivered and when does it take effect?
- Which equipment must be returned, in what condition, and by what deadline?
- Who pays return shipping and installation damage?
- What happens to app access, local functions, cameras, recordings, and automation after service ends?
Review Frontpoint’s current terms and conditions and the agreement attached to your quote. If a term matters, do not rely on a phone summary. See our security-contract cancellation guide for a document checklist, not legal advice.
App, accounts, and smart-home control
Account design is part of security. Give each adult a named login when the platform supports it rather than sharing an owner password. Use a unique password and multi-factor authentication when offered. Remove former residents, installers, cleaners, and property managers promptly.
For every automation, write the trigger, conditions, action, failure state, and owner. Test routines after time-zone changes, router replacement, phone replacement, firmware updates, and household changes. Do not let geofencing or a voice assistant become the only way to arm, disarm, enter, or exit.
Frontpoint uses connected-platform features, but the exact integration set depends on the current hub, device, account, and plan. Verify each lock, light, thermostat, voice assistant, and camera by exact model. The broader Alarm.com guide explains platform concepts without proving that every feature is included in a Frontpoint account.
Cameras, recording, and privacy
Camera value depends on placement and the recording entitlement, not just resolution. Before installation, decide whether the goal is a door approach, package area, driveway, yard gate, or interior common area. Keep bedrooms, bathrooms, neighboring windows, and unnecessary public space out of view.
- Confirm whether the camera records continuously, on motion, on an alarm, or only during live view.
- Confirm retention length, clip limits, download access, and behavior after cancellation.
- Test backlighting, infrared reflections, rain, insects, headlights, Wi-Fi congestion, and power loss.
- Disclose recording where required and check local audio and privacy law.
- Use privacy zones and separate household roles when available.
A camera motion event is not automatically a burglary alarm. Confirm which video events can enter the monitoring workflow and which remain app notifications.
DIY installation: what the label does and does not mean
DIY removes the scheduled installer, but it transfers survey, mounting, testing, documentation, and maintenance to the buyer. Peel-and-stick sensors still need clean surfaces, correct magnet gaps, stable temperatures, and periodic inspection. Cameras still need power, signal, weather protection, and privacy review.
Label every zone in plain language. “Front left bedroom window” is more useful during an alarm than “Sensor 7.” Photograph the final mounting, record the device model and battery type, and keep support numbers where the household can reach them during an outage.
Frontpoint strengths
- A guided DIY path can suit buyers who want help selecting and setting up a monitored system.
- The current catalog covers intrusion, hazard, camera, and connected-home roles.
- Professional monitoring can add an escalation path when household members cannot respond.
- A central app can be easier to operate than unrelated sensors and camera accounts.
- Wireless devices can reduce installation work in many existing homes.
Frontpoint limits and buyer risks
- Current prices and promotions require a dated quote; old web tables age quickly.
- Equipment, service, and financing terms must be read separately.
- DIY installation makes the homeowner responsible for fit, placement, signal, and testing.
- Camera features and storage can depend on the selected service.
- Equipment reuse after cancellation or provider changes is not guaranteed.
- Professional monitoring cannot guarantee prevention, verification, dispatch, or emergency response.
- App status does not replace mechanical door, battery, siren, and outage testing.
Who should shortlist Frontpoint?
Frontpoint belongs on the shortlist for a buyer who wants a monitored alarm, prefers DIY installation, values guided phone or online support, and is willing to compare the full written cost. It may be a weaker fit for someone who wants a no-service local system, needs a guaranteed takeover path for existing equipment, cannot mount and test devices, or wants camera recording without checking plan limits.
The decision should come after three matched quotes and a household response plan. Brand reputation alone does not prove fit, and a discount alone does not prove value.
60-minute Frontpoint acceptance test
- 0-10 minutes — accounts and modes: confirm owner and household roles, arm each mode, use entry and exit delays, and verify plain-language zone names.
- 10-20 minutes — perimeter: open every protected door and window in the correct modes; check magnet alignment and restore status.
- 20-30 minutes — interior and siren: walk-test motion devices with the monitoring account in test mode; verify siren reach without exposing hearing-sensitive occupants.
- 30-40 minutes — monitoring: follow Frontpoint’s test procedure, create an authorized test event, and confirm the event, contact order, and cancellation phrase.
- 40-50 minutes — cameras and privacy: test day/night views, motion zones, clip creation, notifications, downloads, and household permissions.
- 50-60 minutes — failures: use documented safe steps to test home-internet and mains-power loss, then confirm local control, communication status, recovery, and the household fallback.
Record the date, system and device models, firmware/app versions, plan, communication paths, test-mode procedure, support contact, battery types, and next test date. Re-run the test after any plan, router, hub, phone, device, account, or household change.
Verdict
Frontpoint is a real monitored DIY option with a broad device catalog. Its value depends on the exact quote and installed behavior, not old prices or a star score. Shortlist it if the guided DIY and monitoring model fits, then make it earn the decision through matched costs, written terms, model-level compatibility checks, and a successful 60-minute test.
Frequently asked questions
Is Frontpoint a DIY system?
Yes, Frontpoint markets a do-it-yourself installation path. The buyer is still responsible for correct placement, mounting, signal checks, account setup, and acceptance testing.
Does Frontpoint include professional monitoring?
Professional monitoring is part of Frontpoint’s current buying path, but plan details and event handling can change. Confirm the current service, communication paths, verification, dispatch rules, and local permit requirements in writing.
Can Frontpoint equipment be used after cancellation?
Do not assume every function or device will transfer. Ask Frontpoint and any receiving provider about the exact panel, radio, firmware, account release, sensors, cameras, and local behavior before cancellation.
How should Frontpoint cost be compared?
Compare matched equipment lists and add upfront charges, 36 months of required service, financing, camera storage, shipping, tax, permits, and expected maintenance. Use a dated written quote rather than an old price table.
Do Frontpoint cameras guarantee alarm verification?
No. Camera recording, app alerts, alarm events, monitoring verification, and dispatch are separate functions. Confirm the exact workflow for the selected camera and plan.
Related guides
- SimpliSafe vs Frontpoint
- Abode vs Frontpoint
- How Alarm.com works
- How to choose a home security system
- No-monthly-fee security options
Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Scott says
I have been with Google Nest for over 1 week now after cancelling FrontPoint, and it is a much better system , more reliability, and lower price point. I strongly you to look at that — i will never recommend FrontPoint to any one, I have a tech background so it isn’t the tech, the HW is unreliable.
The fact is that it doesn’t work, after multiple false alarms which they didn’t detect, I gave up and just cancelled.
Scott says
I was with Frontpoint for 18 months before finally cancelling, and moving to Google Nest. In hindsight, I wish I never moved to Frontpoint.
The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors went out of detection, but real problems is that it just doesn’t work.
I have had multiples false alarms, and the headquarters doesn’t receive them. They never called back, and when I called the false alarm in they would say “we didn’t receive it.” I allowed one to go through for over 10 minutes and nothing. They always had an excuse, “It occasionally takes a long time…” and I believed them, which was a mistake.
When I called into customer service to complain about doors going offline they try to help, but it wasn’t always reactive and temporary — the system would work for a 1-2 weeks then fail again.
Finally I had enough; I wanted more security, and it was either invest more into a system which didn’t work or look elsewhere. When you want to cancel, they will force you to pay hefty fees. Ignoring that the problem was the system failed, to them it is just yet another way to get money. They made it difficult to cancel, they emphasized the initial 3 year period agreement, and that was their business model — force you to stay in.
I had Puget Sound Alarm before, and they treat the customer with respect and are proactive. In the few years with PSA I got called for every false alarm, and when doors will go offline (which was rare). Frontpoint never called once, in 18 months. I recently moved to Google Nest and is a beautiful system, so far no problems, it is cheaper, more powerful, and just works.
If you are considering Frontpoint, I encourage you to look at the reviews which claims it doesn’t work. It cant’ just be me. They are more focused on trying to take your money versus giving you a good product. Once they get you, they will put handcuffs on (with a termination fee), and use that as a way to keep you.
Scott says
I was with Frontpoint for 18 months before finally cancelling and moving to Google Nest. In hindsight, Frontpoint was a costly mistake.
The Frontpoint system initially looked good, nice app, nice words, but over the course of 18 months the system went down, doors went out of detection, but real problems is that it just doesn’t work.
I have had multiples false alarms, and the headquarters doesn’t receive them. They never called back, and when I called the false alarm in they would “we didn’t receive it.” I allowed one to go through for over 10 minutes and nothing. They always had an excuse, “It occasionally takes a long time…” and I believed them, which was a mistake.
When I called into customer service to complain about doors going offline they try to help, but it wasn’t always reactive and were temporary — the system would work for a 1-2 weeks then fail again.
When you want to cancel, they will force you to pay hefty fees. Ignoring that the problem was the system failed, to them it is just yet another way to get money.
I had Puget Sound Alarm before, and they treat the customer with respect and are proactive. In a few years with PSA I got called for every false alarm, and when doors will go offline (which was rare). Frontpoint never called once, in 18 months. I recently moved to Google Nest and is a beautiful system, so far no problems, it is cheaper, more powerful, and just works.
I strongly you to re-consider Frontpoint . It is hard but look at he reviews across the different systems, and you will hear other people say it doesn’t work. They are more focused on trying to take your money versus giving you a good product. Once they get you, they will put handcuffs on (with a termination fee), and use that as a way to keep you.
Jay says
Customer service could be a bit better, maybe it was just the rep or time of day but I didn’t feel they had my back. Still using them for time being, the system itself is working fine.
Debby says
I’ve had Frontpoint for over 2 years and am very disappointed. I a a snowbird who lives in Florida in the winter and a northern state in the summer. Frontpoint has sent me 2 cameras, neither has worked. The contract doesn’t indicate the system will every work to your satisfaction, it only indicate you must pay the bill for time period agreed on and cancelling seems to be difficult, pay attention to the time trial they give you.
Faisal Abouabsi says
The initial sales call is very pushy, but i was ready to buy, so it didn’t really put me off. I also liked the idea that the sales rep sold me on which was that i would always be able to contact him directly. Despite my attempts to do so i have never spoken to him again since The initial sales call. Not that it matters because i realize now that it doesn’t matter who you talk to at frontpoint. The problem is the equipment, so short of changing the equipment to something which isn’t cheap junk, no one at front point will be able to help.
The first 3 months of our frontpoint service was excellent and mostly trouble free. Their customer service representatives have for the most part been nice and eager to try to help, but nice is irrelevant when the equipment doesn’t function as it should. The equipment is bulky and looks old and clunky. After 12 months it started to function as such. Sometimes taking several minutes to several hours to actually arm and disarm, sometimes never actualy arming at all. One night we went out for a Christmas gathering, and in the few hours we were gone we could not manage to remotely arm the system and when we returned the system was still not responsive via the app. The app showed repeated arming signals being sent, but never managed to successfully arm. Attempting to resolve this with customer service always resulted in “your signal looks good.” They have offered to escalate it further and have me sit on the phone and troubleshoot the system, but I’m afraid i don’t have that kind of time, nor would i want to waste it on troubleshooting if i did.
The door sensors are an eyesore. Our door leading into the garage is sprung and closes on its own, so it slams a lot. The door closing itself was enough to damage the door sensor. Frontpoint offered to sell me a new one. I was able to make it work again by moving the magnet portion of the switch to where it touches the sensor when the door closes to actuate the switch.
The sensors on the exterior garage door get stuck often, showing the door is open when it is not. So you end up having to open and close it a few times before it works again. When i called them their questions were so idiotic and condescending that I hung up and decided to just live with it.
Their motion sensors are a joke. We had to reposition them so many times to get them to stop giving false alarms, to the point where their locations are practically useless. We were recently out of the country and the false alarms started again. Since we were unreachable when the company frontpoint contracts the monitoring duties to would call, they dispatched the police for every false alarm, which has now resulted in a bill from the local sheriff’s department. So we had to start using the system in stay mode only, which only works if an intruder comes in through a door. Of course the offending sensor stopped activating after we switched to stay.
Next theres the delay. 30 seconds for the alarm to go off, and 30 seconds of the alarm actually going off before frontpoints monitoring cronies lift a finger. That’s a minute. One minute for an intruder to wander around your house and do whatever they want before anyone notices.
Where I’m at now is having to pay both frontpoint and another alarm company for monitoring services, because paying for the time left in your contract to receive nothing sounds incredibly stupid to me. I feel like frontpoint generates more revenue from contract cancellations than they do from actual subscribers.
I look forward to the day I can remove all of the frontpoint equipment and throw it in the trash where it belongs. My house is pre wired so every window and door has a sensor on it, this includes motion or glass break sensors in all rooms. I’d much rather have the complete coverage and dependability of the hard wired equipment.
Michael says
I’ve been a loyal customer of Frontpoint for 2.5 years. I recently accepted a new position in another state. The apartment we will be renting already has a preinstalled system that’s included in rent. I call Frontpoint, spoke with Trevor and he told me they are going to charge me $280 to cancel. I told him my situation, how my wife and I are going down to a single income for a little while, and how she’s 7 months pregnant and that the last thing we need is another fee tacked on to our moving expenses. They wouldn’t budge. I have had zero complaints with them up until this point. Apparently they don’t really value loyal customers. Especially when sometimes they can’t help it but they want to make sure they gauge you one more time as you leave.
Alarm Reviews says
Unfortunate to hear. Lots of the companies can be sticklers about cancelling early (usually a 50-75% payout of remaining contract agreement). Some of the only way to get out of these are if you are military and going on deployment. Hopefully Frontpoint reads this and lets you out. Best of luck with the new one on the way!
George Denny says
In November of 2014 I contacted Frontpoint and explained to them that we were building a downstairs apartment in our home, and that I was interested in opening an account. I explained to the salesman (C.J.) that we were at least a year away from being ready to actually install the system, but that I wanted to have the equipment on hand.
As a condition of the sale, it was agreed between C.J. and myself that we would not be billed until the system went live. In spite of this, we started seeing monthly charges debited from our credit card. We received the alarm system, and in late 2015 our local police station shut, so the Frontpoint system was no longer viable for us. I called Frontpoint and explained the situation, and they agreed to take back the alarm system. They never provided us any service.
Edward Swibold says
I had the Front Point Alarm for several years. We had a false alarm in 2015 when the adhesive failed for the smoke detector and it fell off the ceiling. Front Point telephoned me, the police department and the fire department. I was thrilled.
This past February my wife and I were out of town and we got a phone call at 3:20 in the morning from the police department letting us know that our house was on fire. I checked my call history and there was NO call from Front Point. What I did have was an hour or so of text messages starting at 2:11 AM telling me there was a battery failure on the smoke detector and a series of faults and battery issues with the control panel, door alarms and motion detectors. Several hours later the website said all was secure. Not so, my house and all its contents are a total loss. It took two fire companies 10 hours to put out the fire. Front Point Did NOT call the Police or Fire Department. Front Point has called me 3 times since the fire and that was to return my call several months later when discussing the monthly bill they continued to charge.
To be fair, the alarm had not been set. That said, we were under the impression that the system monitored the smoke detector always. Had we been robbed, we would have nothing to complain about. Clearly thats not the case.
Alarm Reviews says
Sorry to hear that Edward., obviously a huge loss. Are you sure you had bought a Frontpoint smoke detector and replaced all of your smoke detectors to monitored ones? They should be 24/7 monitored you are right about that. But if you only did 1 smoke in the whole home that could be why. Also, over 95% of people who purchase home alarm systems don’t get a smoke detector so double check that you did have one with them in first place. Best wishes during recovery and hassle of starting fresh.
Kat P. says
As much as I wanted to go with Frontpoint I canceled the following day after signing up. Reason? The sales person didn’t keep his commitment of emailing me confirming the list of products I’ve purchased.
Even though he replied the evening after the signed contract and promised I would have that email by 11am the next day, I did not get his email validating the purchased products until after I faxed over a notice of cancellation.
I sent a reminder to him at 12:20pm and again after 1pm stating it’s not going to work if I do not receive a written confirmation of the products and services agreed on. Keeping a commitment is very important for a salesperson as that is a part of integrity.
I decided it wasn’t worth the risk as the contract stated customers could be liable for upfront discount ($300), incentive discount ($250) and a restocking fee ($150).
In an subsequent email to the salesperson who asked for my reason of cancellation I told the truth and gave him yet another chance to make up for it by calling or emailing me again. NO response.
In summary, Frontpoint must have more than enough new customers as this salesperson made no effort to recover a sale. He also lost another potential sale which was coverage for my own home as the sale that was signed and canceled was intended as a gift to my daughter and her family.
Alarm Reviews says
Hey Kat.,
With any company you go with it is smart to keep track of what the sales rep sales and promises. Sorry that you had what sounds like as a bad rep experience and not per say company or security system. You can always try calling back in and getting a different rep or going over the agreement in more detail. Thanks for letting us know how your dealings with them went.
Mark howard says
I can’t afford a smart phone, does this security system operate without one ?
Alarm Reviews says
Yes you can still use a Keyfob and standard keypad panel. Turning it on and off with a smartphone is a ‘feature’ and not a ‘requirement’.
Kinsley says
Setting up the system took me around an hour. It could’ve been shorter but I am very particular about how things get setup. After setting up I called the technicians, they ‘activated’ the hardware and my system was working! Worth saving $99 in cost. The package it all came in was nice and branded with Frontpoint’s logo so I knew what to look for. I’m not sure I would feel comfortable installing security cameras and advanced security equipment. Recommended for someone who wants to get the basics done and feel safe.
C Levin says
At first I had an issue with their sensors were very finicky; I’d try to leave the house in a hurry in the morning only to be told that one of the sensors wasn’t cooperating and the system couldn’t be set. This is because I offset them some when setting up, we went through the setup again over the phone with support, got which sensor it was identified and then had no problems since.
Don says
Font point customer service is great…BUT because its self installation or DIY…you have to pay someone to install things if you are an electronic dummy. Which we are.
Henry says
I don’t know why people freak out about it being DIY, it’s not like you have to drill anywhere. Products come labeled and you just stick them to the right or left of door, put motion detector in corner and connect the panel to a outlet. Pretty easy in my book but I suppose it just sounds daunting to some. If that’s the case then just go with ADT or Vivint who will do the hard work for you.
Autumn says
Product appears stable but soft buttons on controller stick in sometimes when setting and if you are not watching you can leave believing the alarm is set when in reality it is not. So just always double check it is set and good to go!
Kayla says
Used Frontpoint for 4 years now. I called in to get the new touchscreen and we worked out a deal as I agreed for another 36 month term. No issues as of the past years. They have always called right away when we trigger the alarm, luckily all false alarms so far and no burglar. I was thinking of stopping my monitoring with them and just using the equipment to alert me but I feel safer knowing it’s monitored when I’m out for the night and work trips. Pricing seems a bit high but still lower than all of my other home bills (internet, phone, heating, electricity).
Home security should just be considered a need with this day in life. Add it to the monthly set of bills ha!
wendy says
One of the few companies to offer crash and smash technology on their security panel. As technology continues to innovate the space though I don’t think panels will exist much longer but until they do, suppose it’s the best choice.
Grace Wilson says
I recommend this company with the highest possible rating. Customer for last 6 months. My system was delivered promptly, was easy to set up and reliable! Very happy with Front Point. They should do more advertising. Never heard of them before google search while shopping!
Linda says
They have a great list of components, but not that impressed with the price, upfront fees or ‘limited’ warranty of 3 years.
Martin Vlcek says
I love having this alarm system but the upfront fees are to much and why is it necessary
Sanders says
Nice that I can use this system as a landlord in several of the apartments I have for my tenants. Each time they switch out I change the code and app login and then it’s essentially a ‘new’ alarm system for the next move ins.
Mikky says
I heard of Frontpoint from a friend recently. I’m on the verge of going for it. Thanks for the review here.
Viva says
Frontpoint is good, I use their services. Was a quick setup with all the security sensors pre-labeled and then connected it to a power outlet. Nothing to worry or fret about. I wouldn’t do outdoor cameras without a technician though.
Jake says
I think the cool factor is going to get me to go with Frontpoint although I’m not sure that should be the biggest selling point ;). The 30 day trial is nice too, don’t see any other home security companies offering that.
Mark says
I connected with Frontpoint over the other companies I called. They customized the package for what I needed and I can move anywhere in USA without worrying about a termination fee. The starting cost were higher than expected, maybe that’s normal for wanting a security camera and touch screen panel. Awaiting the shipment now and then onto setting it up.
Debby Alberts says
I have read many great comments. But I live in Canada and do not see any comments from there ! I am seriously considering this unit as I live in a very remote lake setting. Anyone from Saskatchewan have this system???
Alarm Reviews says
Hey Debby, feel free to give Frontpoint a call as they should be able to work with you there! If not, our advice would be to go to ADT who has been servicing international accounts for years.
Isaac H. says
Frontpoint in my experience, is the most customer eccentric home security company of them all. They are in it for the long run and want their customers to still be loyal not just 3 years from now, but 5 or 10 years. They are a bit more pricey upfront then their competitor Protect America but worth it in my mind to have better customer service.
Tammy Harwood says
Being able to uninstall, pack and reinstall whenever I move made me choose Frontpoint. Initially, I had decided to go with ADT as most of my neighbors used it. But after the 30 days Trial offer, I was sold on the system. Nice Review and I am glad you recommend it.
Frank R says
Tammy-
You’re so right! I love my Frontpoint system but was considering ADT before. I saw online you get a better discount depending on the number you call. I ended up calling a couple numbers but got the best deal when i called (855) 861-8730. Hopefully this helps anyone looking for a system! Like I said I Love mine, I even got my Mother in law one.
Taylor says
The smash and grab technology is what sold me on purchasing this system. I had my window smashed before this system so this was a must have feature for me. I also love the app that sets and disabled the alarm too,. It’s really helpful since I hate the rush to get in and turn off the alarm. My pets always hold me up greeting me, so this is a way easier option for me.
Cherly Benson says
I am on day 3 of my 30 day free trial of FrontPoint. I installed all sensors my self (not hard to peel and stick), then quick call to activate. I really like their app on my android. Do all arm/disarm via app so never touch control panel. My dog hates the beeping on Arm Away so I just do silent arm via app after I exit and lock door. Instead of rushing in door to disarm in time, I just disarm with smartphone before putting key in door lock. I love remote arm/disarm. Also have GeoFence which sends me text message if I get 2 miles away from home according to my smartphone GPS and system not armed. Just arm it remotely using smartphone data plan. Lots of features I love.
BUT they wanted $450 for equipment but accepted $240 via negotiation (in reality every new subscriber gets $300 discount with 3-year contract). I paid $240 for equipment and when it arrived, it only had 4 window/door sensors when my FrontPoint consultant and I agreed on 8 (1 for every door and window). I called immediately and after lengthy discussion, FrontPoint agreed to send 4 more sensors at no cost to me to remedy “miscommunication”. (I was told by salesperson that $240 I paid included 8 sensors) ). I also got two glass smash sensors because my front door has huge oval glass insert. If broken, a person could easily walk in and out without ever opening door triggering door sensor. My backdoor is square glass panels.
Monitoring costs $49.99 a month with 3 year contract but I own all the equipment after 30 day no questions asked refund guarantee. The website says all monitoring tiers include fire/smoke, carbon monoxide and flood monitoring but my equipment did not have any sensors to make monitoring possible. Another phone call to FrontPoint and yes, monitoring is included.
My package included the new Skybell HD doorbell camera/motion detector licensed from alarm.com. $189. A real bugger to install because it is 3″ wide and my existing doorbell was on molding around door frame 1″ wide. Made myself a custom spacer so I could mount Skybell where existing doorbell was and have screws that actually went through wood/aluminum instead of 1/4″ of air space before entering molding.
Then the camera would not sync with my WiFi network. Spent an hour with support on phone and was finally able to add the camera to WiFi system using my Android tablet instead of Smartphone.
This Skybell HD is a bad joke. I tested it by ringing doorbell. The camera only showed my chest (no face) and I am just 5 feet tall. The lens cannot be adjusted to aim anywhere else than the doorbell location point of reference. And it cannot see below 3 feet. So a person could be crouching at the door and would not be seen on video sent to my smartphone from motion detection trigger. I had to stand back at least 7 feet from door to see my face and then just from waist up.
The clincher is the motion detection in Skybell. I tested it by exiting my front door, walking through its motion detection field and then out of range. Then went back to door. The camera had dropped off WiFi network because first event triggered hadn’t been processed by WiFi when I walked back into field. No notifications were generated for either event and camera no longer found by my FrontPoint app.
I believe the very slow processing of events is because Skybell operates only on overcrowded 2.4Ghz band using 802.11 b/g mode (not n or AC). I can see 40+ WiFi networks when I connect smartphone to a 2.4Ghz WiFi network from inside my house. I have a dual band router and I use my 5Ghz WiFi network exclusively. All movies on 2.4Ghz band constantly buffer from heavy neighborhood traffic on that band. So Skybell just has no space on band to connect and communicate with my 2.4Ghz WiFi network.
I sent the Skybell back to FrontPoint to get my refund and I think Frontpoint should remove it from their equipment line up. Long story short, I love the ease of their security system and mobile app control. I recommend it to anyone but not the doorbell camera!
Pat K. says
The house we were flipping was broken into during the night. Some of the tools and materials were stolen. We immediately were contacted by a rep from Frontpoint and we were given options of what to do. It was so quick we were able to get police there fast enough to catch the men as they were leaving. The interactive package is well worth the price. The 24/7 is worth paying for since they really do monitor it day in and day out.
Sharon Hayes says
How many door and window sensors are included in the package? It didn’t look like very many. That is the only drawback I can see. Can you get more if needed. What is the added cost of adding to the number of sensors? I don’t like having to add to the number of sensors that are included in the package. It seems that more should be included than there are.
Alarm Reviews says
Hey Sharon,
Frontpoint likes to work out packages on a individual needed basis. The average package comes with 3 door sensors but if you need more they will give you more! Also, it depends on the package you choose with how much equipment you get. The intelligent and home automation packages will come with much more starting equipment then their lowest plan does.
Sharon Hayes says
I have checked reviews for Front Point and they had very good reviews. Others had mostly bad reviews. Customer Service being one of the definite complaints. Front Point had rave reviews for customer service. That is important. Will probably be going with Front Point.
Ralph says
I agree with the comments on great customer service! They were not pushy and never tried to force me into more purchases. The man I talked to actually told me I really didn’t need something I was considering he recommended another approach which needed up being cheaper than I was planning on spending. Great people there!
Frank says
I had the same experience Ralph. I was considering spending so much more than I needed for the size of my home. Instead of taking advantage of me, he pointed out all the things I didn’t need and it saved me a lot of money from my bill and the equipment.
Greg says
This wasnt the case fore me! They suggested i put more sensors into my home than i needed.
CJ Tyler says
The basic package looks sufficient and the price is affordable, which is always a big plus. But I’m really impressed with the advance features, especially for those planning to fully automate their homes. The remote access and control feature is what I’m really looking for so this is really starting to look like a good match for my needs. With a 30-day money back guarantee, Frontpoint is really worth checking out.
George says
Wow great review. With all the positive reviews on this system, I think I have made my mind up. I really like that they have a motion sensor alternative if you have big pets. I have a few large dogs and I don’t need them setting the alarm off all the time. Thanks for researching this security company out, it’s made my decision easier!
Jacob Davis says
Out of all the places I have looked into, Frontpoint seems to be the best option. The only downside, as mentioned above, is the activation fee. To me, paying more upfront is worth it when you know you are dealing with a great company. I have been recommended to them by several clients and co-workers.
Gerry Nash says
Very interesting thing about Frontpoint is that they can give you a 30-day free trial if you want. I don’t think any other companies can provide you that. What else do you need?
Charles says
Wow a 30 day free trial is great! They must really be confident in their system and trust people will stay with them. I think I’m going to test it out for 30 days. I don’t have nothing to lose, right?!
Alarm Reviews says
True but it is smart to plan on keeping it! Otherwise you go through the setup process for nothing (and you have to pack up the equipment and ship it back to them). But at least it is there if you were to not like anything about Frontpoint.
Belle B, says
I am looking to go with FrontPoint for my home security. I have not read any reviews that the system does not work. I was going to go with Xfinity Comcast then found out through others experiences how flawed the system is. I looked into Protect America too, but it doesn’t seem as high tech as what this company offers. The plus side on this is you do get $300 discount if you have a credit score of 600 or higher. You also get a first-time-caller promotion of 45 days guarantee and first month monitoring fee waived.
Jab says
I use Frontpoint for my business. Setting up their system was easy and they have great customer service. I’d recommend them.
W. Mike says
Great to hear this. This is same testimony I heard from my uncle about Frontpoint too. He got huge discount on his first signup also.
Danni Taylor says
I had to replace one of my doors as we upgraded and thought this would be a problem. I called Frontpoint to let them know what I would be doing and they put a bypass on that sensor temporarily while I changed out the door and then reactivated it when I connected the new door to it. The rest of the alarm worked fine and I didn’t have any of the hassle I figured I would have such as the panel saying “Front door open” all day! These guys will hook you up I definitely recommend them!
Maddie says
Great review! This definitely was very helpful. I am in the process of choosing an alarm and have never had one before, so I’m a bit clueless as to which alarm/alarm company is the best fit. This helped me a lot, thanks!
Irene Savarese says
I have a very good experience with Frontpoint which I’ve been using for a year and three months now. It’s an easy system to install and operate. I also use the mobile app and I like that it is straightforward. My initial call with Frontpoint team was fine and the representative helped me a lot.
Maria Ramos says
I appreciate that they are confident in their service enough to give a 30 day free trial. I doubt many people want to remove or take down the system after 30 days but it is still good to know I have that choice if I need. So far I am pleased with everything and don’t see a need to change. Thanks for your review on Frontpoint, it helped me clear my head of which security company to go with!
Becky Holmes says
I really liked this as well. I looked all over and could not find anyone else who does this. It is funny thought because I mentioned this on the phone with the rep and she told me 2 other companies that do! I don’t think she was suppose to do that but it was nice of her. I went with them though and I have been happy thus far. It has been about 2 weeks with no issues!
Connie Schenk says
I am absolutely impressed with this system. Very easy install and the customer service person walked me through activation making sure everything worked correctly. The IQ control panel is way cool, looks like digital picture frame. Everyone I spoke with displayed competence and knowledge. I have already recommended this system to several friends. Excellent product excellent company!
Taylor says
I also like the look of the control panel. This system is more high tech than the others, but super easy to set up and use. The key remote was also a selling feature for me. I need easy access, especially at night when its dark and I’m nervous about being able to see anyone.
Matt says
I talked with someone three times before I finally decided to go with Frontpoint. I am happy with their service, laid back approach and equipment. I’m not crazy about my security system, I only needed the basic so I’m not positive that I got the best of the best but for an average user it is exactly what I needed.
Leonard P. says
I spent many years with the same security company. It is one of the leading ones in America. Over the last 3 years I have ran into nothing but problems and I swear they were charging me more each month. I looked back at old bills and I was paying $17 more than last year, and $29 more than the year before that. I canceled last week and will be contacting FrontPoint. They sound perfect for me.
Mark Scott says
A truly world class company, not just alarm company, a world class company. Easy set up, INCREDIBLE STAFF, I manage a luxury auto store, and I’m blown away about how great these folks are. I almost went through my cable company until I read the reviews and then read Front points, glad I read them. I’m not handy and I set this up with easy, I also love the customer aspect of it, no one oversells, they analyze what you need, and you buy, there is no selling. I’ve called a few times to add to it, and everyone is just terrific. When I think of customer service heaven, I think of Frontpoint, NO, I don’t work for the company :), see for yourself.
and reasonably priced.
Alarm Reviews says
Ha, a customer service ‘heaven’ good analogy Mark. Frontpoint is doing some impressive things to come out swinging against the big guys they are competing with.
Kerri dantuono says
I love having this alarm system because it is so easy to install and use. I feel that the sales person was informative and trying to help me get the best package without selling me anything unnecessary to my home. It was easy to set up when I called and they are superior in customer service. I recommend this company with the highest possible rating.
Evan Taylor says
Now, that’s what we call an in-depth review. I can see they have some good very points which makes them standout from others, as you rightly put. So, barring their initial aequipment charges, they seem pretty solid overall.
Helen Harley says
It definitely sounds like something for you if you want to do it yourself. They have a great list of components, but I agree that the price is pretty high. The customer service with the videos demonstrating the install would be a big help.
Norman says
The first time activation charge it bit high but I take it as one time investment. The monthly charge after first month is regular compare to other companies. I heard that their equipment and service are good. I don’t have many questions as of now, this article covered what I came to learn about.
Zoe Frilman says
The prices are quite high compared to others that are on your site. You do get a lot of gadgets and support for that price, but it might be hard to overcome that when you see others that are so much more affordable.
Brad L says
Agreed Zoe but nothing compared to SimpliSafe prices which is also DIY but carries a hefty $600-900 starting costs for equipment. I have Frontpoint and I love the vibe of the company as well as the app and mobile alert. It is comparable to ADT pulse for about $8 less a month.
Jamie says
I looked into Frontpoint a few years ago when they were first started out and glad they have simplified things for me! They used to not have tiered pricing and no option for a professional install. It seems they have invested big into the infrastructure of their monitoring and assistance with setting up their system. I’m getting out of my contract with my current company and am going to upgrade to these guys now that they have stepped up their game.
Carry says
They are a great company, for a little bit less you can get Protect America but their system is alot more basic. Their staff is very friendly and I felt comfortable doing the security system myself. I recommend whole heart-idly!
Shawn Nebold says
I don’t understand why they have a activation fee even though you have to set it up yourself. It is cool that they have a 30 day return policy, but that doesn’t make up at all for charging for activation. I guess no matter what company I go with I should be expecting that. Thanks for the research on this company Alarm Reviews.
James Reed says
I looked at other companies and you get a good amount of more features for less money but turns out you really couldn’t. Now that they offer a touchscreen and camera with automation packages it is a heck of a lot cheaper then Vivint or any others. Their contract length is average which I don’t mind and they seem flexible if needed. I live by myself in a town home so it’s very user friendly for me.
Donald G. says
Yeah that’s a bit pricey when it comes to activation but I supposed $99 to get it all going is pretty average. I didn’t understand the installation process at first even though I bought it but once I started doing it, turned out to be much easier than anticipated. They are a superb company, always calling me within 20-30 seconds of the alarm going off and I really like the mobile control Frontpoint app you can download. I say try it out!
Dane Saunders says
I agree. This installation was alot easier then I thought it was going to be. We opened the box and got everything done in about 20 minutes and then called to confirm the signals where recognized by their monitoring. It makes me wonder why anyone would pay for installation now that they have this kind of automated wireless security equipment available.
Hannah K says
At least you get to take it with you when you move. I was considering choosing this company and now I have my mind made up, thanks for the help!