Pros, Cons, & History of the Big Blue Giant ADT with Reviews
2023 Update. Before home security systems existed, ADT hired guards that securely transferred money for banks and businesses. Fast forward 145 years and they are now the largest home security company with over 7 million active customers. What do we like? ADT reviews have stayed true to their core business of home security while several others ventured off into the internet, solar or TV space.
What’s new for 2023? Better home automation and updates to their mobile control app. They are staying on top of home automation and continuing to innovate in this space. They have also acquired Protection One and merged those customers into one brand.
Basic package shown including touch screen control panel
What Are the Features of ADT Home Security?
There is a wide range of home security system installed by Protect Your Home and monitored by ADT Home Security systems. Below are some of the ADT features:
Landline or Cellular
Many home alarm system and monitoring services only provide cellular connections for emergency monitoring. Although cellular is the most reliable, some signals are not available in some areas thus a solid backup is a necessity. ADT monitoring is one of the few industry leaders that monitors through cellular and landline. With ADT, you can silently contact ADT, and we will silently call 911 on your behalf.
Pet-Friendly Motion Sensor
ADT motion sensors detect indoor motion using infrared motion sensors. To prevent false alarms activated by pets, the motion sensors can be set to overlook weights up 50 pounds. ADT motion detector sensitivity can be adjusted based on the size of your pets.
Flood, Fire, Water and Gas Leak Detection
For overall home safety, ADT offers monitoring devices that detect gas and water leaks, carbon monoxide, smoke, and excessive heat. With an ADT sensor, when it detects a leak, you can receive instant notifications on your smart devices.
ADT Home Security cameras monitors can be used for indoor surveillance. With the ADT Pulse and Video, security videos can be live streamed to a smart mobile device using the ADT mobile app. ADT indoor surveillance cameras can detect important events, view 1080p HD video quality images even in low-light conditions, and send smart alert notifications when detected.
Automated Home System
ADT pulse interactive automated systems can help users lower energy costs and enhance security and convenience by automating thermostats, house lights, and door locks.
What to Consider When Buying ADT Home Security?
- ADT does a hard credit check.
- ADT Pulse is not a full Z-Wave implementation and only works with sensors and smoke detectors from ADT.
- ADT rents out its equipment; its price is included in the ADT home security monthly cost.
- ADT home security cost more than some of its competitions and locks a customer into a three-year contract.
- It’s also best to directly deal with ADT or to an authorized dealer with a BBB seal. Do your research, read customer reviews regarding the product and the dealer because ADT customer support and features will vary.
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- No strings. Ever. ADT won't lock you into any long-term contracts.
Here’s a quick look at the good and the bad:
- Best reputation in the industry
- Move-with-you nationwide service
- Reliable monitoring with over 200 locations
- Professional installation
- Great prices & promotions
- Pulse can integrate with Ring security doorbell
- Used and tested by millions
- User-friendly smart home control app
- Won’t upgrade you after 3 years unless you ask
- Installation fee
- Some reports of Pulse app being buggy upon new updates
To skip ahead in this review, click on a quick link to jump to that section: Prices, Equipment, Installation, Unique, History, Conclusion
ADT Quick Facts
It’s not always about the money… Is it?
Start-up costs are average ($99-199) with ADT; depending upon the amount of equipment and level of Pulse automation wanted.
(Current promotions shown – click for more details)
Installation cost: Standard. $99.
Activation: There is no activation fee or other hidden fees. Others may offer ‘free installation’ but then charge an activation fee of $99+ instead.
Monitoring fee: There are 3 plans to choose from:
- $36.99/mo. Basic plan or the starter kit comes with the essential home security system.
- $44.99/mo. Includes 2-way voice panel and cell-guard. You can use mobile control as well.
- $47.99+/mo. Pulse home automation. More starting equipment with the ability to add security cameras and other smart home features.
Equipment with an ADT-itude
All authorized dealers carry GE or Honeywell Brands. The home automation equipment is ADT Pulse.
The basic package is shown. Touchscreen panel available upon request.
Pulse app control is shown. Get alerts, turn on and off the alarm system and stream live video from the security cameras. Easy navigation and simple controls make for a good user experience.
ADT security camera – one of three available
Security system essentials: They have wireless door sensors, window sensors, and motion detectors all with backup batteries and warranties. If large pets are kept in the house then a glass break sensor may be used in place of a motion detector. Depending on the location of a home, some users may use their flood or carbon monoxide sensors.
Home automation: This comes with the higher cost monitoring package but still very affordable. ADT pulse allows one to do things with a home that was once only available to the rich and the famous. Their free mobile app is available for iOS or Android. It controls everything from an arm and disarming the alarm to controlling the security camera. When testing the ADT Pulse app, we found some cool additional alerts you can set up based upon your area.
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Controlling the ADT System through their free ‘Pulse’ smart app shown.
Personalized service: They aren’t sticklers about ‘A-B-C package’ comes with ‘1-2-3 equipment’. Let the sales rep know what is needed for your home and they will customize a security system package according to what is needed. And for added support, you can contact the ADT home security customer service.
Time to board up the house…
They can do the same or next day installation. They have licensed technicians across the nation.
1 – Schedule: Call 888-285-0760 to set a time for installation. They can come out to any home nationwide within 24 to 48 hours.
2 – Knock, knock: A certified technician arrives and sets the security system up. Expect 1-2 hours to complete.
3 – All Secured: Once set up, they show the customer how to run the ADT alarm after finishing. They will show how to use the free smartphone control app as well as set up a key-code and verbal password.
For most; $99 is worth saving the hassle of a D-I-Y installation. When doing burglar simulation tests, their monitoring always under 1 minute of the alarm going off.
What makes ADT different?
Here is what makes the Goliath of home security stand out from it’s competition.
ADT pulse: Simple yet advanced. It is there interactive mobile app. Access from your phone or tablet, this is a great way to control all your needs at home. Watch the babysitter on your date. Keep an eye on the house while on vacation etc.
ADT guarantees: They offer four different guarantees:
- Money-back guarantee (Up to six months).
- Theft protection guarantee. If a break-in happens, they will reimburse you up to a certain amount of the value of your stolen goods assuming you had the alarm system on and monitored at the time of the burglary.
- Relocation discount guarantee. When you move they will give you a discount to have the system installed into your new home.
- Homeowners discount. This is not special to just these guys. Any company you go with will save 2-25% off of your homeowners’ insurance.
150+ branches nationwide: In a city near you. Hands down the best company with the most monitoring stations. No other company has as many nationwide 24/7 monitoring centers. If a monitoring stations go out in a storm or fire you have dozens of backup stations to cover you.
The century of service: Over 145 years (yikes!) of continual growth.
Landline service: Remember the cord attached to phones? Not recommended but for the few people that still have a landline, you can get a cheaper monitoring rate by connecting through it.
A long, long time ago…
ADT stands for American District Telegraph. They turn back the pages in our history books. They are the ‘backbone’ security company of America.
The story: Founded in 1874 by Edward Calahan. They started out as a messenger/alarm service but quickly added fire and local authorities. In 1909, they were purchased by AT&T (a name you surely recognize). Shortly thereafter, AT&T sold ADT again. Fast forward some years to 1969 and ADT went public. In 1984, the were renamed and ten years later passed their one-millionth customer. In 1997, Tyco International Ltd. bought them out and since then they have acquired dozens of Ma & Pa security companies as well as big ones such as Brinks and Broadview Security.
2023 update: Security giant Protection 1 has purchased ADT for yet another buyout. However, they will be keeping the brand name the same since it is such a big company. Protection 1 will be merging their residential customers over to ADT reviews and use the Protection 1 brand for businesses and the ADT for residential. For system updates, ADT upgrades the NVR firmware to HIKVision to identify whether your model is affected by launching a command injection attack that sends malicious commands. If you are a current customer do not worry, your monitoring fees and services are not going to change.
Headquarters: Boca Raton, FL. They maintain an A+ BBB rating.
Dozens upon dozens of Awards: Too many to name!
Partners: A few of the lucky ones:
- Pulse™. Already mentioned, does their smart app control.
- General Electric. The name speaks for itself. Reliable security equipment, they have been partners for decades.
- NJPA, the National Joint Powers Alliance
145 great years in the home security industry is a huge accomplishment. They provide thousands of jobs and are an asset to America.
Final Thoughts on ADT Reviews Home Security
Will you be adding an ADT sign to your yard today?
All in all, it’s hard to go wrong with the trusted blue and white. Competitors still lack the brand name and good reputation that ADT has built over the past century. Being able to move anywhere in the USA and not pay a cancellation fee is a big plus. Great equipment, and a company that still installs the security system, they are our top recommendation for the average of a homeowner.
Want to see ADT go head to head against other companies? Check out ADT vs Vivint, ADT vs Protect America or ADT vs Frontpoint.
For a Free Quote Call 888-285-0760
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Frequently Asked Questions | Short, Straight Answers
Is ADT really worth it?
For what it’s worth, ADT might have its share of flaws and a really high price tag, but at the end of the day, when you put everything into perspective, the brand really is worth a shot. Of course, we do have to stress out the fact that you need to be certain you can afford the service in the long run. You don’t want to end up running out of money when there are other, much cheaper options on the market.
Is the equipment offered by ADT really free?
As stated on the official ADT website, “your ADT monitoring package cost includes all equipment costs and fees. The monthly fees for the monitoring packages range from $27.99/month to $62.99/month. Aside from that, all you need to pay for is professional installation ($99 – $199 depending on your package).” – In short, no, the equipment on hand is not free. You are paying for it in semi-hidden installments.
Can ADT cameras be hacked?
Normally, ADT cameras shouldn’t be hackable unless your firmware is truly out of date. To prevent any possible hacking from taking place, we recommend you always install the latest updates so you can enjoy the highest possible security level. However, do note that any digital piece of equipment has its fair share of vulnerabilities, even if they have not been discovered yet. But the chances of some random hacker cracking a new update in due time are so low that you shouldn’t have to worry as long as you have turned on those automatic updates. Because of these ADT reviews, you were able to read the latest updates to their products.
The Bottom Line
Given what you’ve seen in the ADT reviews above, you should now know for certain whether this brand and its offerings are a good match for your needs and wants. With the whole content of ADT reviews, you can see why it stands out among all the home security systems on the market. We hope we have made it easier for you to decide.
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- How to Cancel Your Alarm Contract
Growing up with Law and Order and CSI shows taught Isabelle Landau one thing: if people back then had high-quality home security systems, those series would have been way shorter. In our modern world, technology helps us keep burglars away easily, and this is what Izzy studies and writes about: alarm systems, home security, protection systems, and more.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API
John Bill says
It is really beneficial to my family, especially my grandparents’ house, where I recently set up an ADT security system.
Jon L says
their sales and install people are very deceptive and DO NOT TELL YOU WHAT YOU ARE SIGNING FOR You do not get a formal contract or any information until after you have signed for the service and there is no information from their sales people at anytime . I would rather be robbed daily than have a company pick my pocket like a slight-of-hand thief!!!!!!!
Toronto dude says
You can do better than ADT. Its like dealing with a big Tel Co. you are paying high rates for their marketing . We have a system that is about 13 years old… and to upgrade to recent technology, they want another $500+
its 2019 and there are dozens more companies that can do it cheaper.
the review indicates decent prices? wrong.
Lucie Colomb says
DONT SIGN WITH ADT – RIP OFF
I’ve moved to a house in July 2018, the property is equipped with security cameras and I asked ADT if they could have their system plugged in our current cameras. Their answer “yes of course”
They did their all sales pitch to me announcing me a price of $29 per month, which I found reasonable.
The technician comes to our house and then tells us he probably can’t connect the ADT system with our camera. Make a sign a document for installation and told us to call a number to ask for another technician to come and check the cameras.
We called, and they told us they only can install their system with their own ADT cameras. FIRST LIE
One month later I am being charged $55. I called again, and they said that is the price on my contract. I asked that if it is the case, I want to cancel my account
I asked to talk to a manager and asked the manager to review the sale call. One month later and 10 phone calls later the manager told me that the salesperson didn’t do anything wrong and that it was my fault for not asking properly about the camera. SECOND LIE
But the best is to come, now I asked the manager to cancel my account and he tells me “sorry but you signed a year contract and can’t cancel unless you pay $900″ THIS IS A JOKE RIGHT?
Fast forward, A YEAR LATER, I call to cancel AGAIN, ADT first tells me they don’t do the cancellation themselves and transferred me to Defender ?!?
Defender obnoxious agent ERICA tells me ” sorry you have a 2 years contract and you can’t cancel, you need to pay 75% of your contract now to cancel it, its about $507″
I am moving out of this house, and out of the country but I still have to pay for ADT?!? I asked to talk to a manager, she says I don’t have a manager. I Asked to be sent my record of phone calls with all ADT and defender agent she said NO.
How is this legal? Why no class actions have been done? How the government allows this kind of UNETHICAL business practice? How could you force a consumer to pay for security on a place that you don’t live in anymore? And how is it LEGAL for a company not to disclose and/or LIE about the service they provide and their pricing, and have the customer responsible and liable for this?
I reported them to the attorney general and I’ll advise you to do the same
Please DON’T signed anything with ADT, they WILL RIP YOU OFF. Call other companies before making any decision.
Keith Ortiz says
This system is crap!! It’s stopped working after 8 months, so I called to have someone come out to fix it and they “had” to downgrade my system to get it to work. Then they send me a bill for 25.00!! I will not be continuing my service with them.
Kathleen Sue says
There is a certain company from the Philippines, offer for renewing a contract to their company. The spiels like this. My Name is ________ one of your security specialist in General Electric and Honeywell. If you heard that just hang up the phone. Scam!
I have had ADT for a long time and I have been very happy with it. I feel very safe with this system and the options they provide. My parents had ADT growing up so that also swayed my decision to go with ADT.
ADT has been the only home security service I’ve ever seen my family use when I was growing up and now I’ve installed it in my own home! It’s just the perfect home security because it got you covered in 150 places without stress. Their packages are great and the support is always there to clear any confusion so you don’t regret any choice. Maybe I’m just lazy and don’t care to do further research but it’s always worked for me. I don’t think they could be a scam if they have 7+ million paying customers.
Kim Molloy says
We were told that we had a 90 day money back if we were not happy with the service. It’s a piece of crap! Customer service asked us over and over why it would not work. They will not listen to the customer. After one and a half months we just called to cancel. They say we have to pay for this piece of crap that does not work! I say go get your piece of ? our local dump if you want your money cuz this family ain’t paying u another dime. No correct service, No get money! Don’t get ADT, customer service is awful, cellular never works to get into your home and it takes forever to get a smart person on the phone. I say disappointed ADT customers need to ban together and fight for our right to cancel this awful services.
Marcia Sinclair says
There are better prices out there but these guys aren’t as expensive as some local ones I’ve called too. Suppose you pay extra for brand recognition; that may be a good thing in the case of home security? Do you think criminals take notice of those signs out in front of the yard?
Kurt farrelli says
I had a security system with ADT. It got quite annoying having to call them every 2 months to figure out why I was paying $1, $3, $5 more every few months. They told me my rates were locked in, what they didn’t tell me was my account was being sold to another monitoring company thus raising my rates. Than I found out from another company that all the equipment I paid top dollar for was proprietary to ADT. After doing more research I learned that they bought a manufacturing alarm company called DSC.
Alarm Reviews says
Yeah Kurt, pretty common with ADT authorized dealers. Many use GE, Honeywell or DSC equipment. Some ADT Pulse equipment is proprietary and branded from the company but most other brands can work and then ADT headquarters monitors the alarm system.
Terry R Swecker says
Was disappointed when they charged me a early termination fee after being with them for so many years. Remember to cancel in advance!
I also got charged for this! Definitely recommend canceling in advance.
Moved into a house that had ADT cancelled and when I tried to contact ADT for help to turn off, they refused to provide assistance. They never properly installed or removed the box/wiring. Left it all on the current owner (me) to struggle with constant tripped alarms and noise.
The reason I got ADT was so that in case I needed to move out of state for my work (a possibility at the moment) I wouldn’t have to pay a early termination fee for moving ‘out of service area’ as I’ve seen with other companies contracts. I believe I’ll have to pay a $199 or so moving fee but that’s better then cancelling and signing up with a new company once moved.
Rachel Starns says
I am a single mother and the “security system” I have received is a necessity. I do not feel safe which is the entire reason I went with a home security system. I’m still waiting for that amazing ‘peace of mind’ to happen as you see advertised everywhere but I do feel better with it installed thus far. I think I will always be paranoid regardless of what I have at home but it’s a step in the right direction.
When the tech installed my service he installed the motion detector upside down. Yes, upside down. I didn’t even know I didn’t have service for the first two months because it was scanning my ceiling. I had to go online and look at diagrams to figure it out myself that it was facing the wrong direction! Then they had to send someone back out for them to install it correctly. Then 6 months later, the electric door panel they installed craps out. I call them, and they tell me I have to call the manufacturer to send the device and then call them so they can come install it. Basically, I had to reinstall it myself (took hours) or pay to have ADT install it again.
lara goss says
For over two years, I paid ADT monthly for my alarm system, only to find out that they were not actually receiving signals from my home (so, in fact, the alarm system did not work). In compensation, they offered me 6 months at $15/month. Need to test your system more often people and make sure the monitoring company is calling you when the alarm gets set off regardless of what company you have; this should be done!
Mr. Gizland says
Not happy with my repair tech, called in and requested a new one to get the job done correctly.
Yolanda Mendez says
Get the facts of cancelling upon signing up!! If not you will have headaches months or years down the road if you choose to change their service. Talk about it on the phone when you call them rather then being left in the dark on this issue.
Rachel Starns says
Wish I read this comment before signing up. Good advice, really for choosing any company.
Rich Morris says
Have had some issues with their equipment. Glad that I didn’t try one of those DIY alarm systems since I have been relying on their technical expertise.
If you are looking for an alarm package built around convenience, easy to use features, functionality and value to make your home safer this is the system I use and would highly recommend it.
Joanna Marie says
It’s no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I’m attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers.
Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?
Alarm Reviews says
Thanks Joanna. That is up to you! They are the best for average consumer meaning: Don’t want to install your own, want peace of mind and a company you can trust. They won’t be selling your services to a different third party company like so many others. You can compare ADT to Vivint, Monitronics which are the other 2 big dogs in the professional install industry. Best of luck in choosing.
Every aspect of the ADT service has been an A+ experience for me. I would recommend the company and the service to anyone looking for peace of mind. Thank you again! I have been with ADT for over 20 years. Very happy with them.
We had our Pulse system installed 8/2015 and they try to get us to upgrade now continually. Worked fine since we had it. Some initial problems with the cameras going in and out on the app, things have smoothed out over the years. Adding a wifi booster in the home can help with streaming.
I had the same problems with my cameras. Adding a wifi booster really made a difference.
Dave Sommers says
We were told we could have two new fire alarm systems after 3 years. They came to install and no one came to the door. They pulled the ticket and acted like their promise never happened and proceed to tell me that my contact was extended for another year.
I’m on quail ridge rd in Smyrna Tennessee
ADT Pulse is not a fully compatible z-wave system as they exclude many sensors that would make the system attractive for home automation. Reason for the limited functionality seems to be nefarious, i.e. trying to support their outdated business model relying on high price installer that sell overpriced. The system has potential but they need to get everything in order.
Brittany Monroe says
I was told we would have a 2 year contract since we are USAA members. So 2 years goes by and I call to cancel since we will be doing a military move. And was told oh you have a 3 year contract. Then came faxing in papers and documents, was all a big mess. Not happy that they didn’t support my USAA membership when it really came down to it.
Dave Sommers says
This sounds simular to my situation
Paul Cox says
First time on phone with ADT was around 10 minutes so I hung up tried again and then got right through.
ADT pulse been in and out today. ADT customer service said updating, she stated did not know how long system would be down. She stated the pulse was just a minor part of the system anyway. I stated I would have to disagree, the pulse was the very reason I purchased.
Alarm Reviews says
Your right that the Pulse app is a big selling point for most customers. I think what she meant by that is that when the app isn’t functioning; your security system still is and monitoring is working. That is the core and luckily during the Pulse app updates the primary function (being monitored 24/7 by ADT) is still in LIVE mode. Thanks and best of luck, we have heard it’s back to working smoothly.
They did a Pulse system upgrade on June 15, 2017 which has made for some glitches on the cameras via the app. Techs came out a few times during these issues, back on track now. In future would be nice if they didn’t roll out updates until all bugs were fixed.
John Marine says
I know that ADT is one of the best companies out there but I swear it has gone to their heads. I had used their service in the late 90’s before losing my first home. Years later, I come back to them after being a customer with them for 9 years and they treated me like crap. The man I spoke to on the phone kept cutting me off when I was trying to ask questions, and long story short I over paid for something I didn’t even want because the rep failed to listen to me. Could just be a rep issue??
I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could’ve been having a bad day.
Anthony Carroll says
Consumers should understand the difference between sales consultations and installations by corporate ADT vs an Authorized Dealer. Regardless of either agent consulting or installing, the security system is monitored by ADT, the #1 security monitoring provider in the US.
Fantastic review and run down. I have been up to my ears in reading and trying to figure things out for my new home. My husband and I wanted a security system and this sounds like they have exactly what I was looking for thank you!
I have also been struggling to figure out security for my home. We finally decided to go with ADT and so far we are very happy! Hoping for a continued pleasant experience.
kelsie juliano says
Spoke to an agent — wasn’t too pushy and got me setup with the cameras that were needed. They looked different in person and a bit bigger than I was expecting but the clarity when viewing them from the Pulse app is great.
Scott Grand says
Heads up — if you use ADT monitoring services through your landline, if your landline is cut or goes down they are no longer able to monitor it. Use wireless / cell phone towers when you sign up!! I learned this the hardway, after a storm cut out our landline I thought I was still secure but I wasn’t and lost a lot of belongings. I suppose it’s time to upgrade from landlines anyways by now but I was still paying a cheaper monthly fee for it so I hadn’t upgraded.
I had someone enter my home when I was at work. ADT called me right away but the cops didn’t show up in time. I called back to see what ADT recorded as to how quickly they called (to see if it was their fault or police) and they said they called dispatch after neither myself or my wife answered our phones. So regardless of how quick or slow ADT may be, it still is up to your local authorities to trust their word and come check out your house. A few things got shuffled around with but nothing of real value got stolen. Not fun knowing someone has been snooping around in our home and now I am adding some Pulse cameras to the system for better surveillance.
Kayson Simmons says
Their Pulse app control is what I like best. I’m sure there is better equipment out there but the app ties in nicely with everything. Can add multiple accounts, see a log history of when the alarm system was turned on and off and by who. Can take a peek at the cameras during work to ease my mind that nothing is going on at home that I should be aware of. Good deal for $55 a month, a lot better than getting with a local company like I’ve seen my neighbors do just to switch to ADT a few years later.
Moving with them cost us $199 for a new relocation fee. I suppose this is better than trying to move the equipment myself or paying a contract cancellation fee. I signed a new 3 year agreement when doing this but was worth the equipment upgrade and my account stayed the same (billing wise etc).
I called ADT to come and repair my Front Camera even though they replaced the camera they charged me a trip charge. was under warranty Talked to office and they said if they came out again for same problem would be not charge, This was not told to us when purchased. Kind of a rip off when under warranty
It’s crazy how long ADT (as a company not the dealers) has been around compared to other security companies!
I’m not sure I could function properly with out having my doors lock and video surveillance all on my iPhone. ADT Pulse is the best out of 3 companies (P1, Monitronics and now ADT) I have used in the past 10 years of having an alarm system.
I went with these company because they are tried and true. I did a Wikipedia search on how long they’ve been in business, and you’re right! Great customer service too.
John Tan says
I liked ADT, but I later switched to a DIY security system when I moved in 2015, which has been good for us!
They have been a decent company to work with. I have found their customer care service excellent to work with… I had them installed after I moved into this house–so it’s been around 10 years. The only problem I have is with their charge which is extensively higher than when I began. I have gotten nothing new or better with this fee increase.
I have been an ADT client for a long time. At the point when my mom turned out to be sick and expected to remain home more often, I began to look into upgrading my system for one with video and ability for her to see who was at our door. After many research I found that plan require me to either include their TV products or services. Change I was not interested in making. So I upgrade with ADT, and our needs were met. My mother can choose whether or not she needs to her energy to answer the door.
My experience has been great, I feel protected at home, I can see home activities from my cell phone, ADT will alert me with anything unusual. the tech that got sent home took his time to install, to explain everything to me step by step, he did not leave until I had understand how to work the system.
That’s great Anniel. I have a similar experience also. I so much like their services, and will continue using them.
So I have a ADT Alarm System in my house that was already here when I moved in and recently today the power randomly went out and came back on which I guess rebooted the system. I decided to step outside to see if everything was okay and when I opened my door the alarm went off and was extremely loud.. I held my hand over the speaker to kill most of the sound and decided to call ADT because I didn’t know what to do I never had this happen to me before. When I called ADT the guy told me someone can come out tomorrow to take a look at it and stop it from making noise but I had to pay $100. This is for a security system I didn’t set up, so I just had my husband unplug everything for now. Going to have the ADT rep still come out and see how much it would be for a new system to be put in. Most people probably don’t fall into this situation but hope it helps nonetheless.
Thanks for always maintaining the honest reviews. Nice to see the upfront prices and fees before calling in.
Updating my old Honeywell alarm system to that of an ADT Pulse one. Excited for the mobile control and connectivity they offer. Regardless of who you have or use for home security — make sure you have one! Once you feel safe and secure each night after turning the alarm system on it’s hard to sleep without it on.
The smart phone control app is just what I like best. It makes everything much easier and user friendly. Their customers services is also great. ADT rocks!
ADT monitoring has yet to let me down even with my little kids around the home. I only got a basic security system so I can’t really compare or say it’s better than “X” company but definitely works for a mother of 4 who wants some added peace to her life! My husband is gone a lot and he likes being able to check what’s going on in and outside of the home thru the Pulse monitoring app. This is how I got him to buy the system for us in the first place ;).
Thanks for the review and honest answers of ADT. Helped me in choosing, cheers.
Their products have stayed up to date. They do a lot of product testing and data gathering before launching a new product into their lineup. Because of this careful consideration (and lack of bugs in their app) I will continue to be loyal to ADT. I have friends that go with other companies only to suffer lots of technical problems, faulty equipment and things that can only be worked out over years of testing with millions of users.
Chuck L. says
You can never go wrong with ADT. I’m so happy that the company didn’t turn into another company. I prefer my security company to only be a security company. When you venture off to other fields, your business usually tends to not to perform as good when you are wearing to many hats .
I really like the upgrade to their Pulse smart phone control app. It makes everything much easier. Got rid of the old crummy control panel, got a sleeker one and put it in the closet and then setup sub accounts for my kids and anyone I want to access the home security system. I don’t feel ripped off by their pricing although I’m skeptical that it really costs $50 a month for monitoring. I suppose they need to make their money somewhere and this is where they do.
James Dollison says
When my mom passed away it took me a month how to figure out how to cancel her service with ADT. Luckily they did it and refunded the charged month in between, just a few hiccups because I wasn’t listed on her account as an emergency response. Something that most people shouldn’t have to deal with though! Other than that, seems good.
I have been a loyal ADT customer for over 20 years. On December 13, 2016, my alarm went off early in the morning. It freaked me out BIG time. Never happened over the 20 years til now, the intruder most likely left before fully coming into my house. I have this alarm system to thank for keeping us safe. I didn’t get evidence of the intruder so didn’t have anything to pursue with. Glad I kept it over all the dull years to protect me during the one time it was needed.
I wasn’t sure whether I was getting the Pulse package or not. Once the technician arrived he showed me the different in equipment and technology so I got it. Might not use it right away but better for the long run. The tech took around 90 minutes to do everything and was very comfortable. No complaints for now.
Luigi Dee says
ADT offers a complete security plan with far more home automation features than the basic ADT plan at just $11 extra.
David Tran says
The ADT Pulse system was just what I was looking for. The control and app is very fluid (meaning smooth). Camera quality is much higher than any security cameras (such as Swann or Nest) that my friends have, and then you can have one company across all your home automation platforms. Best to do it this way then having to login separate apps for your home security & cameras. Installation was quick and the tech explained everything, better than a DIY option which is becoming the trend.
Thirteen decades of security is a very difficult track record to best. One can only imagine what ADT has in store for the future. No activation fee, different plans for different budget and a burning desire to remain ahead of the competition is what sets them apart from others for me.
C. Rountier says
I only just now made the decision to go with them for my security needs and it looks like I made the right decision. Same day installation and good consumer feedback won it for me.
Got a PROTECT YOUR HOME-ADT System not to long ago. Has all the bells and whistles. Medical, fire, intrusion, remote access. It is DSC equipment and I like it. It is all wireless and the sensors use sticky-glue type backings to mount to my windows and doors. Getting great nights of sleep again with it activated.
Lisa Owsley says
If you get outdoor cameras installed with their Pulse system make sure you check that they are in the positions you want. My sons Mongoose bike got stolen and the camera’s didn’t capture it because they weren’t positioned right (so we have nothing to present to the police dept.) Rookie mistake on our end, have adjusted things and next time bad guys swing around I’ll get them.
I use ADT in all of my tenants homes and they like it. I have a influx of new tenants constantly so each time that happens I change the alarm code and make them a new user login on the ADT pulse app. I realize most people won’t need to do all of this extra work when it is just them using it. If it can hold up in rentals it is definitely a worth-while security system!
Brian W. says
This is what I was wondering myself Andy. Thanks for sharing. I run a small apartment complex and wanted to get a reliable protection service and it looks like ADT is the only one that offers the ability to allow me to make separate logins and new pass codes. The apartments I run are 3 month leases so they are for people in between housing or moving, ect.
I think ADT is the favorite of many home security system customers. Aside from its strong reputation, it maintained its affordable price and competitive features. Hopefully, ADT will focus more in innovation to remain on top of the market.
I know a lot of people complain about the $99 installation fee but trust me, if you have ever tried to install one for the first time…$99 is a cheap price to pay! I wish I would have paid someone to install mine for me. It was a headache to do! Anyways, I’m with ADT and it’s a great system for my family. Never had a issue them and I don’t have a problem with their equipment. It does the job!
Sandra Millet says
I agree with you, Not everyone is a ‘Do It Yourself’er’. I saved some time and energy by having their installation technician carry out the installation in my new home. Less trouble, greater Reward. ADT does the work.
They hooked up my ADT alarm system very quickly and haven’t had any problems with it yet. I also got a good deal and am paying close to $50 a month to have everything I wanted including cameras. The rep was friendly and I still have his contact information in case any of the sensors act weird or lose connection.
Kristie, great choice by using ADT!
Dianne W. says
I upgraded from ADT basic after 8 years to ADT Pulse and it feels like a whole new company and equipment. I went from having to enter my keycode into the panel to now being able to use the Pulse app from our phones and tablets and having live access through the cameras anytime. It cost about $15 more a month than what I was paying but we got rid of the land line and are loving it. Get what you think you might want ahead of time so you don’t have to pay to upgrade later. They have good deals and promo’s as well.
Dianne, yes, this is definitely a good thing! read my review!
I like that my rate hasn’t risen in the past 5 years I have been with ADT. I just called in to upgrade to Pulse and it took alittle bit of figuring out with the customer support but I got it and I only have to pay another 1 time fee for the technician to come and replace my panel and add some new equipment. I’m really excited for it and their cameras are top notch from the research and comparison I have done.
Mishoel Kikirov says
It’s nice they don’t raise the price every year like others can and do.
Vic Georges says
When relocating with ADT make sure you call them ahead of time and let them know the situation. You don’t want to end up with 2 monitoring homes or contracts in place. I forgot too and then at my new house it was a headache getting things straightened out but luckily I didn’t end up paying anything extra. So if you move, call them and see if they want you to keep some of the equipment or if they will put a new one in your new location (which is most common).
I would expect them to set-up a whole alarm system in your new place for free… I mean, you did chose to continue doing business with them after all.
The company responded that they would eliminate all back charges with the exception of one month, which was acceptable. Thank you to consumer affairs as well to the person at ADT that finally resolved this. Sorry, it had to come to this!
We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable..
This time, it is the service we choose for peace of mind that have taken from us, Xfinity security. They have a plethora of things wrong with them and I could go on and on. Needless to say I am sad I switched from ADT to them and will go back to ADT as soon as I find a way out of their contract.
Dave M. says
I do think ADT is trying to set their services apart from other companies by updating their features. Their Pulse home automation looks like an ideal set up. I don’t mind paying an installation fee as long as there’s guarantee that the system will work as promised.
Joe Tomasello says
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn’t my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
Kelly Shriber says
Did you have to wait? It was nice for us, we were leaving for a trip in 4 days and they were able to get out here the next day.
Kyle Dunn says
So far so good with ADT. I like that you can go for it anywhere in US. Just having the ADT stickers on my windows and sign out front makes me feel better and the safety I feel at night now is well worth the price I pay per month. I thought the technician was professional and he cleaned up after himself.
The technician arrived to install the system and explained how the 2-way voice works. I think I will use the Pulse App feature alot more than this but it is a good feature to have. Don’t count on getting a rate at the $36.99 mentioned price, most likely it will be around $45-50 unless you do the old land line system. Either way I got a good deal and a lot of free equipment so thanks for doing this research.
Jesse Y. says
This article is helpful, thanks. Other companies seem all over the map with what customers thought and experienced but glad to see some consistency here.
Jose P. says
It’s crazy how many customers they have. When I go on vacations to Mexico this is the biggest security company down there as well.
Angie Carter says
There are a few things you should do when an ADT tech gets to your house so I am passing these tips onto everyone that reads this. First make sure you get all the signs and decals you want. Putting stickers on the back doors and windows where burglars typically come through could be a life saver. Also, make sure they walk you through how to run the Pulse app on your phone. It’s really easy but I was confused on my account login information and they helped out there. Lastly, make sure to write down your verbal password (to verify false alarms) and let your whole family know. So far their security system has been what we needed!
Absolutely! People think the stickers are for advertisement. Its to help better secure you. I have a friend who kept his stickers after he moved and hasn’t gotten a security system yet but never had a sing;e issue with break ins. He lives in a bad area as well.
Eric Powell says
I am an adt gold team custom homes rep. Just so everyone knows. Your tech will install the deterrents right when they arrive. Also, you receive two free signs and two free decals every year as an ADT customer through contacting ADT support. Just some tips for anyone looking to start our service. 🙂
Alarm Reviews says
Thanks for the insider info Eric!
Security systems are not like a cell phone that you need the ‘latest new gadget’ every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes.
Alarm Reviews says
Right on Craig! The average user keeps their security system for 5-7 years. Many have gone up to 20 years without updating although that is not a good idea! Alarm systems didn’t change much from 2000-2010 but now with ADT Pulse and smart phone integration it is time for an upgrade for anyone with a system older than 4 years old.
I got ADT for some reasons most don’t think of. I am a business man and I know it takes years and years to build and structure a working business properly. I bought the ADT alarm because they have several monitoring stations throughout the USA all with backup features in case they get hit with a natural disaster. Their support is also levels deep in security and these are things you will not find in a review or hear about with newer companies. By them handling so many monthly customers has given them a reliable structure to handle big problems.
Telia lulu says
When it comes to home security I’m a basic kind of guy. I just want it to know if someone breaks in my house so I can have my gun ready and protect my family. I use ADT, it seems the most logical and they have treated me great.
Michelle O says
Oh no, not another gun nut!
This security company is the one I see the most by far! It seems as if every other house on my block has their sign in the front of their yard and for good reason, too! As far as I can tell, they’re a great option and everything looks good.
I have been an ADT customer for my two businesses. Because the locations were far apart I had to make it two separate systems but I still got a good discount for having them both under my name. I got all the equipment for free, and their Pulse monitoring package for under $99 a month (keep in mind that’s 2 locations). I figure that is a cheap price to pay to keep an eye on all the high expenses inside my business and I am going to do it for my home too. Cheaper then most the other home bills people pay like TV, internet and utilities and yet it actually protects the most important things, their valuables and their family members. It’s a wonder why some people are too cheap to pay for this assuming they can afford a house in the first place.
Alarm Reviews says
Agreed Nadia! For around $1 a day is a bargain to protect your family members and your possessions. Obviously an alarm system doesn’t give you 100% confidence that a burglary won’t take place but it minimizes the chances over 75% by having a monitored system. That is good to hear about your businesses and sounds like you will get a great deal on the 3rd set on your home. ADT also has the guarantees so if something does take place you have them and your insurance who are going to support you financially in recouping your lost costs.
Support was a big help, friendly and answered my questions on everything I asked about.
J Willimas says
I’ve been pleased with their customer support for the 2 years I have had an ADT alarm system installed into my home. What I like is from the research I have done separate of this review, ADT has not raised their monthly price in years. I guess because it effects so many people nationwide if they do, it tends to be a stable price. Much better than going with a company who runs promotions and 6 months later you are paying double for what you initially agreed upon.
Jared S. says
2 months ago my truck was broken into my wallet swollen and my bank account drained. I will never forget the following day at work, the whole day I was worried about the thieves having my driver’s license and knowing my address. I didn’t have a security system and feared they would return and rob my home as well and with 3 children at home in couldn’t help but to be frightened and worried. As my day at work was coming to an end,all I could do was pray for some way to protect my family. I was home for 2 hrs when there was a knock at the door. It was ADT! They explained how they were in the area selling systems and could choose 2 homes for a special promotion. I like having my home and family secured now. I would recommend them to everyone and give them 5 stars.
Alarm Reviews says
Quite the story Jared! That was some impressive timing by the sales rep I might add as well. Glad their system is treating you well and thanks for leaving your feedback.
Titus f says
When we purchased our system it was for peace of mind for our home. Never would we have thought that it would be what saves our daughter. Thanks to ADT when her ex-boyfriend came through the front door they alerted the police of the intruder alert and just almost a mins after police showed and he was found trying to kidnapp my daughter. The quick response of alerting the police is what makes me stay and will forever be a ADT customer. Forever grateful.
Alarm Reviews says
Wow.. Thanks for the story and sorry that event ever happened. Most of the time people who break in are known by the family and can include Ex’s, cousins or old friends. Often these people know where the valuables wanted are and best place in and out of the home as they have been there before.
Eric Evans says
During the last 3 years ADT has always called me back as soon as my alarm goes off and been on top of it. They upgraded me to Pulse no problem so I don’t see what anyone’s fuss is about.
Eric Evans says
If there is a lightning storm I found out ADT’s security system still works for 7-10 days if the power goes out. I didn’t find this out until it happened in my area but it made me happy I was with them! Luckily our power was out only 2 days but there was a lot of break ins throughout the city in those 2 days. I also learned when I called them during this time that if one of their monitoring stations goes out in a lightning storm that it automatically reroutes your monitoring to another station.
ADT seems to be quite popular where I live and almost everyone I know who does have an alarm system uses them, so it’s on my radar for sure. This only persuaded me further. Thanks!
Jerry Pian says
When I called and got ADT installed I was impressed that they stayed around to individually test each sensor for me and make sure I was good to go. I don’t think I would have been able to do this on a self installation package that other companies offer. We tested that it was connected to their monitoring station and my local authorities — a true peace of mind!
Gaye Morrison says
My husband and I recently had a security system and carbon monoxide monitoring system installed in our home in Radnor Township. We cannot speak more highly of the customer service we received from our technician, David, and how easily the entire process of receiving the install was. From the initial phone call to having David explain how to set the alarm, everything was conducted professionally and with the utmost attention paid to having us both understand the system. We wanted an excellent security system for peace of mind and we can, without a doubt, say that our minds are entirely at peace! Many thanks ADT!
J. Woods says
I was going to actually ask if someone knows anything about the carbon monoxide monitoring. I am very happy to see someone who likes it at a more recent date. I spoke with someone and was undecided but as you said their customer services is amazing and nice.
When it comes to home security I’m a basic kind of guy. I just want it to know if someone breaks in my house so I can have my gun ready and protect my family. I use ADT, it seems the most logical and they have treated me great. I moved once with them which cost a little money but they installed the new Pulse system at my new place since I was due for an upgrade to cellular anyways. I don’t do the cameras etc. but I do turn it on and off from my phone and that is easy with their ADT app.
Cal Jackman says
Crooks will try everything there is to get in, that’s why it is definitely smarter to go with a real company rather then some cheap sensors from Walmart. If you can afford a house payment no reason you shouldn’t be able to afford another $40-50 a month to protect it.
scott nelson says
ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.
I didn’t sign with them because they are well known. I didn’t sign with them because of all the commercials and recommendations… I signed with them because my Father relied on them for over 20 years. I have been pleased and they really do live up to the name.
Henry Walters says
I looked at so many reviews and everyone always has ADT in the top three. My wife and I were getting concerned about the safety of her and our new little one when I have to go out of town every other weekend so we got ADT and I must say the experience was refreshing. Everyone we spoke with knew what they were doing and we had our system up and running lightning fast.
I have been with ADT for 4 years now. In the beginning I had some minor issues but things got better fast. I love being able to see what is going on from my phone, we have Z Wave setup so as I drive into the zone area with my phone it triggers the alarm to turn off. I setup my light automation and everything with them all for the same cost of Vivint’s base package. Even though it was a slower start, I am one satisfied customer.
Ken M. says
After much debating about what company to go with I think you have finally helped me resolve my issue! Everyone I talk to says they are worth it and after reading this review I will have to talk it over with my wife again and see what she thinks about it all.
Amazing breakdown! I have been looking all over at different companies and they never tell you who does what better because they all want your business. I am sold on this company and am giving them a call now. To me, from what I read about other companies, they are my best option as I am on a budget and don’t need massive protection (my home is small!!). Thanks for this information!
Le Woodar says
Over ten years service and I upgraded to their new Pulse system. Because I’ve been a customer for so long they didn’t put up a fight when I wanted a whole new wireless system. I was able to get it and have a few camera’s, key remotes and things we have been missing out on for the past few years. ADT is the clear winner in my books, I hear horror stories of other companies jumping up the rate, going out of service or having 5 year agreements. You don’t have to worry about any of this with the ol’ White and Blue.
Try having a company going bankrupt after taking 6 months of installments from you. I wont mention names but I was not happy. I actually spoke with someone with ADT about what happened to me and they made an effort to actually discount me due to the other company! I have been with them for nearly 3 years now and I couldn’t be happier.
Arnie C. says
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
Chuck Tice says
Quick efficient service, been with them for 5 years. Don’t care to switch, it’s nice knowing I have the best company out there.
Mickey Wensby says
I have been with ADT for 8 years and just recently upgraded to their Pulse system and out with the Land Line! It’s much nicer than I thought it would be, I’m not sure why we waited for so long but home security equipment upgrades seem to be one of those things you don’t get around too until it’s too late.
Your review helped a lot for deciding in favor of ADT as my home security system choice. I was unable to decide which one to go with as I was contacted by many companies after I gave into an ad online. Then my friend suggested me to check out your site. Here, I saw the reviews of all those companies which approached me and after measuring the pros and cons of each one, I decided on ADT. Thanks for your very well researched data.
Alarm Reviews says
Thanks Trevor for the good words and sure you will enjoy their system!
I’ve had ADT in five of my homes in three different states, since 1997 and now in my current home. I’ve never had one issue with the service, and the two occasions I needed help, it was due to a bad battery that I was able to replace myself. The system works perfectly, and I am very happy with my new Pulse System. Especially the Pulse interior cameras. It’s not the cheapest system but when it comes to my home and family I don’t want the cheapest, I want the best!
Steve C. says
Their customer service is very knowledgeable. I was impressed with my sales rep and the installer. I really like my new Pulse system and the features that it has. I travel a lot, and this gives me the ability to check in while I am on the road.
I have had ADT in various homes for MANY years and have found them to be responsive and professional to what few problems we have ever had.
I went with ADT because they were a trusted name in the industry with businesses such as banks and other companies that need reliable monitored service. That was the most important thing to me and they have never let me down. I have been with them for over 15 years and the equipment has operated well. If I wanted to have them add additional services over the years, I know that there is an installation cost but it is well below that of a general contractor. And I am sure existing customers can self install if they know how. I have worked with customer service to do alarms tests and inquire about other things and have never had a problem. I have read many of the complaints on this site and many are a result of the home owner not doing their research or expecting free services. These companies have contracts to recoup the equipment costs. They need to pay an employee to do a truck roll for installations…every time. They are not a charity service. And I should note that in over 15 years my monthly fee has only gone up once. Not bad compared to some of the others. So again, I would rather use a company that the banking industry relies on because the most important thing to me is reliability in the event of a crisis. ADT has always been there 24/7.
Rob S. says
At the end of the day, it’s all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT’s very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, “Secured by ADT” in blues and whites and a great system to back it up. Enough said!
Tim W. says
I agree with most of the people here. ADT is the undisputed king when the talk is about home security. I have myself experienced their wonderful service on many occasions and still doing after 5 years of subscribing to an ADT plan. I’m a firm believer in a no-nonsense approach and so I prefer those companies too which follow the same policy. Without being too flashy and all, their security system gets the job done of protecting my house pretty well and that too without making much damage to my pocket. What more do I want…
I am not out to say they are the perfect home security company but for having as few of complaints as they do for how many customers they have is impressive. With the Pulse system now available Nationwide I don’t care to go with some other small company just to find hidden charges.
It is for companies like these when you can’t resist yourself saying, “Old is gold.” After trying umpteen number of security companies in the past, I can without any doubt say that ADT is the boss in the business of home security. Solid equipment, nationwide-reach and efficient customer service being some of the many reasons why I say so. Nice review! I got to know a lot about them through this site.
Alarm Reviews says
Love the quote Jerome. Adding the ‘Old is Gold’ to our quote wall ;). Thanks for compliments and best of luck on your home security endeavors.
I think its so important to protect your home these says. I’ve heard some horrific stories recently.
couldn’t agree with you more
You’re bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.
Security Guru says
I really appreciate that ADT has been around in one form or another for 120 years. Another great aspect of this company is that they are so widespread that moving doesn’t mean a huge cancellation feee for breaking a contract, since it can be transferred to another location. Definitely one to keep on the top of our radar. Thanks for the review!
That’s a very valid argument in ADT’s favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn’t have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!
Alex Anderson says
They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!
A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I’ve come back around to ADT. It’s a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I’m able to use it at both my Home and Business with a discount too.
ADT Fan says
Agreed, thanks for the research on this company. You guys pointed out several things I didn’t know or hadn’t thought of. The only reason I was maybe not going to get ADT was because it seems ‘generic’ but they seem to have the best equipment and their contract states they won’t raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT’s reliability.
I have been using ADT for 8 years and there is no doubt in their service. Originally I wanted to go with another company just for the namesake of not being with ADT but after talking with neighbors and family I heard enough bad stories about random companies I went ahead with this one. And of course is established in 1874 so it the best service in this field.
I agree one of the main reason’s we went with ADT is based on the great feedback from our friends and neighbors via word of mouth. Some time’s the basic way is the best!
I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.
Put differently, Experience and Innovation matters.
Jenna B says
We just move into our new house last week and decided to buy new security system for our home and I cam here to check reviews about it. I must say ADT has some strong client base and I will surely think of it.
Jim Henson says
I figured for less than $40 per month, how can you go wrong. We have been using this service for a few months now and have nothing bad to say about it. I like the options that we have with it and the experience of the company is uncontested.
Absolutely, Jim. $40 or even more is justifiable for guys like ADT. You’re talking about a few months, I had that Secured by ADT sign in my yard standing proudly since 2005. They are the absolute go to guys when it comes to home security.
Darius W. says
ADT might have the best reputation of all of the companies that I see reviewed here. This is going to be a tough decision to make when my wife and I move to another home in a couple months.
I think this is because they have been so well established. I am still on the fence. I had an estimate given to me and it is quite high. I do love what they offer and they even said they will cut me a deal when I told them I was still not sure. They really work and aim to please the customer which is something I love in a business.
M. Walton says
Thanks for posting this ADT review. My husband and I have been shopping around for home security companies, and we really appreciate the info to help us make a decision.
Phil K says
Just stopping in here to say that we’re going with ADT because of (a) reputation, and (b) installation. Specifically, I’m thrilled that I won’t have to install the system myself which in my large house seems like it would be an unpleasant, time-consuming, and potentially failure inducing task.
Jessika Norman says
This is one of the more well known companies. I am not sure what it was called but my grandfather got a discount from them for being a veteran. I like that they honor their protection discounts for past soldiers. It was great, but to get a hold of the right person can be a lot of waiting on the phone.
Jim Henson says
The military discount is a nice touch for sure. We took advantage of that as well when we signed up as my wife and I are both in the military.
Frederick S. says
Even if we didn’t get a military discount (I’m in services) I still would have gone for ADT. Almost all of my fellow comrades are using ADT in their houses and they don’t have any complaints yet. Though obviously military discount is always sweet. It goes on to show how caring and patriotic a company is towards their nation. No home security company I know of does that I think.
Hannah Newberry says
I really like that this company has an app that can tell you about the traffic and what-not too! I’m definitely going to check them out in more detail now. Very thorough review and very helpful. I had no idea they were so old! Interesting how they’ve adapted so well to smart phones and apps.
Alarm Reviews says
Your right, the ADT Pulse app is different from other companies. Most others use Alarm.com (whitelabel app) for their monitoring. These guys have their own and can be used from any tablet etc.
Heather Smith says
As mentioned in another review, history is so important when it comes to a Home Security provider. I’ve only heard good things about them from my friends who use ADT. Also, even though they’re an old company the fact that they’ve kept up with technology and provide an app is impressive.
Darius W. says
I never really knew the story behind ADT as I never thought to look it up online. It is nice to see it posted here and I agree that knowing it helps when making the call which company to go with.
I love the pricing and information you’ve given on this company, but I’m a little worried about not getting new equipment after 3 years. I don’t want to have to fight for new things every time my contract comes up. Does making a ‘threat’ to leave the company really work? I’d hate to change companies every three years to get new equipment. I’d love to hear what other customers have done. Thanks.
Jan Eberting says
Hi Tonya – alarm equipment really lasts longer than three years! It really hasn’t come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don’t need to replace a alarm system every three years! (Or at least I dont). I’m sure if you call them they will work something out for you but basically is sounds like if you don’t ask for it after contract is up they aren’t going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!
Alan J. says
I totally agree with you, Jan. I’ve had my security system for 15+ years and I’ve had only a couple upgrades since I PURCHASED IT.
Don Hutchings says
I agree with Jan. Security systems are not like a cell phone that you need the ‘latest new gadget’ every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes. There have really only been a few large leaps in alarm technology. 1) When it went from wired to wireless in later 90’s. 2) When it went from land line to cellular towers in 00’s. 3) Automation which really is a separate market and niche although closely related. Hope that helps in your decision making!
I don’t currently have a home security system, but I live in an area with a lot of theft, so I was thinking about getting one. Thanks for this history!
Patricia D. says
Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.
Yeah, these signs definitely deter some unwanted visitors but you have to keep the sign updated. Some of my friends went the cheapskate route and rely only on the sign – this is both risky and stupid! Robbers are getting more and more gutsy so you need a reliable home security system not a sign for your front yard!
Alarm Reviews says
True statement about robbers Joanne! It is proven that burglars often get more in value ($$) from a home than a bank. The risk of getting caught and punishment if they do is also much lower so good to wise up and get an alarm system.
Brian Vickers says
ADT is probably the best home security team around. My family used it when I was a kid and I plan on getting a system set up in my own home as soon as my wife and I make a purchase. It may not be the top home security around, but it’ll get the job done for sure.
Dallin S. says
Great all around decision. The thing I like most about alarm systems is that when I set it at night I know if anyone breaks in the Siren is going to go off which wakes me up, lets me get the gun while ADT calls the police and other emergency contacts on my list.
Alarm Reviews says
Smart guy Dallin! So many people think a gun is enough but we hear so many stories of home invasions happening when the gun wasn’t close enough to get or the burglar getting in at night and the residents sleeping through it until it’s too late. At least with any alarm system in place you get a good 30 second warning to get things ready in case of a face to face conflict.
Michael Jacobson says
Great review. I myself have always wanted to go with ADT, but I felt like I never needed home security. I’ll look more into their service, but I’m not too pleased about how they don’t give their subscribers the equipment they need. If a new device comes out, people paying for the service should know right away.
Hannah K says
Shopping around for home security options, and so far this one really does seem like the best bet, both the most consistent and the cheapest. I’m going to have to keep this one in mind.
Steph Gaufin says
Well they shouldn’t be too hard to keep in mind since they are the largest around!
Kiley West says
Unless you plan on spending $1500 plus starting costs for a high end security system ADT is your best bet. Among all the companies that you can get for $100 in start up costs you might as well go with them. I got a lot of equipment and have a shop on the side of my house (I work from home) and it was easy to get that set up with them too. I got a secondary control panel for my side shop but honestly I just use my phone. My kids have downloaded the app so they can turn it on (green button) and off too so they don’t have to know how to work the old panels anymore. So in total, if you’re going for the standard set up (low starting costs) alarm system then yes go with these guys over the rest.
I actually really like this company. I previously had it in my home and they are timely and the protection was amazing. I did however experience a few false alarms (Alarm going off when no one was home) but that was a minor setback that was fixed with a password. I like their pricing and it is relatively low compared to other companies.
Emily Barksdale says
ADT calls me within a minute of the alarm going off 99% of the time. If I’m not mistaken their Pulse is standard (at least mobile control) I would just advise anyone looking into them NOT to go with a land line system even if it saves you $10 a month. Not worth it.
Andrea Robinson says
Curious what was the problem with the landline installation. Was it the equipment? Sound quality?
The reason is that when I move, I was planning to have a landline installed anyway.
Also, where I am now I have very sketchy cell service, so I’m not sure I would trust a cell to talk to a security system…
thanks for comment, Emily.
Alarm Reviews says
Land line is bad for a few reasons. If your LandLine goes out in a storm or gets cut by a burglar your alarm no longer works. Also, in 2016 majority of Landline companies will not be in existence anymore. Cellular monitoring is much safer and all it takes is a small chip inside the panel for this to work. Great questions!
Eric Lund says
Are the burglers smart enough to cut the TV cable? I use VOIP, which ADT can connect to, because I had them do that at a home I had in California. Having them use the cell chip is the smarter way. I thought because I had bad cell phone service my burglar alarm system would too but the technician taught me that they use a variety of cell tower signal strength (compared to just 1 that my phone uses) and there is never any outage. Cell monitoring is the way to go and most companies don’t even offer land line service although ADT still will if you ask them too.
It’s hard to beat the biggest and best. I started out with Guardian but worked my way over to ADT for practical reasons. Lots of companies aren’t nation wide so if you have to move (like we do my husband is in the military) it is too much of a pain to try and get out of contract etc. My advice is go with a national company so you don’t have to pay any early termination fees.
Andrew Armisen says
This is great advice. I was using a local company a few months ago but unexpectedly got a job several states away, and getting out of contract was a ridiculous hassle! Finally (after MANY phone calls back and forth) I got it figured out and went with ADT and have been very happy with them so far.
My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don’t know. Installation process was quick, the guy really wasn’t here for too long at all. The “smart” option is a bit confusing and I wish it was explained a bit better, but in time I’ll figure it out. I can truly say they are one of the better security systems out there.
Lucy Williams says
I am with you there Veronica.I, too, grew up with this as our security. And as I’ve just recently bought my 1st house (YAY!), my parents ‘gifted’ me 2 years worth of security with them. I might do some shopping once the 2 years is up though…..just to compare.
Aly McMaughn says
Good review overall, I didnt realize they have been around for so long! I just wish they did more in the ways of customer retintion as mentioned in this review. Basically if you never complain then they will just keep taking your money. That may be normal with most companies but now that I know i am telling my parents to get rid of their old security equipmnent and get new stuff for free.
Talia Miller says
My rating is 8.5/10. I have been with them for over 5 years and just renewed my contract to get a couple of their security cameras. They’ve always called me each time my alarm goes off which is good for me as I am both a Mother and work a full time job. I’m loving these new mobile controls and being able to see what’s going on in my home from work within the Pulse app.
Bradon Simmons says
If we are counting rankings then my vote is 4/5. I just got them cause I felt I knew them best. My family had ADT growing up and so I followed suite. I didn’t really compare it to other companies so can’t say I know ADT is #1 or anything but the tech that installed our system did it quick and they showed us how to work it. Their pulse app took some getting used to as I don’t really care for a “smart” home and I usually end up using the key remote they got me instead of my phone.
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven’t upgraded to the new Pulse system yet so I can’t really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don’t really know where to get them. Also, what are the add on costs for more equipment?
Andrea Robinson says
I had them a looooong time ago in another house and they did have the motion detectors but not the camera inside. Of course, that was a long time ago so maybe you’ll find it. Good luck!
Kyle N says
You could say I’m True blue through and through! I only wish that ADT updated my sign every couple of years cause I ding it and make it dirty over the summer months. Their support calls me on time usually so I haven’t had a reason to leave them yet even though there might have better companies out there