NextAlarm Reviews

NextAlarm Reviews

All That You Need To Know About This Security System

There is no doubt that every home needs an alarm monitoring system. Though there are many homes which come with a surveillance system, they do not get a supporting monitoring service. Probably the cost of having supporting monitoring service would be very high, or they cannot afford the packages. Whatever be the reason, the security system cannot be effective when there is no active monitoring done. Your security service monitoring issues are taken care of by NextAlarm.

If you have not installed a security system in your home because of the high costs or have already installed one without monitoring service, then you might think about getting the cheap security monitoring system. This DIY system makes use of a broadband internet connection that is monitored by a professional monitoring center.

Their customer support provides you with optional installation services and tutorials. The security system gives you a choice from a limited selection of door and window sensors, security cameras, sirens, security key fobs, and motion sensors. Moreover, NextAlarm security system has equipped with motion sensors that are pet-immune.

  • Professional alarm system equipment.
  • The company is partner with some companies to provide installation and monitoring at decreased rates
  • Remote security monitoring system.
  • Excellent service backup with a history of 50 years service.


  • They don’t sell their equipment directly.
  • They have to be purchased from a third party retailer.



What's this going to cost me?

Some of the NextAlarm Services include both monitored and non-monitored systems. They provide you with several services including Alarm Broadband Network, E-notify, Outside access point, E-notify latchkey, Online test mode, Online signal log, and Online account access. Their monitoring service area covers all the state in America and parts of Canada.

Some of their packages include:

Full dispatch monitoring (with live operator response to all alarms)

  • You have to pay $17.95 per month over dial-up or the Internet for monthly monitoring
  • Also, you have to pay up $14.95 per month for annual advance
  • You will have to pay $11.95 per month when payments are made three years in advance
  • There is a free activation which can save you $25
  • Finally, there is free and unlimited technical support


About the product

nextalarm control panelPurchasing the security system can be a slight headache because you have to do from a third party seller. The NextAlarm uses wireless technology which enables it to communicate with the control panel. You can make use of your monitoring subscription to protect your home. There are many alerts in the security system which comes with motion sensor or smoke detector.

There are many plans from which you can choose meeting your requirement. Selecting the plans does not require you to pay as with a no-contract monthly payment, you can receive notifications.

Highlighted features with subtitles

Alarm Status: You can find out the alarm status when you are logged on your NextAlarm account. The alarm status can be displayed in the directly above the menu options on upper left corner of the screen.

Arm / Disarm System Remotely: When you want to arm and disarm your system remotely, then you need to make use of the NextAlarm web console. You can enter your user code to arm/disarm the system. This may take few minutes. The screen shot of the Arm/Disarm dialogue box is provided here for illustration.  arm and disarm online nextalarm

Alarm System Zones: You will want to know that this is a very useful feature. The alarm system zones can help you provide configuration options along with descriptive names which can get you alerts mentioning the zones. Supposing Zone 1 has been breached, you are notified that the particular area has been violated. This helps you keep your home safe and secure.  The Zone & Equipment dialogue box is illustrated below:

zone and equipment sheet

  • Whether you have already a security system installed, they will work with the equipment.
  • You can service the equipment at any time.
  • Their Self-Monitoring plan enables you to get notified by text message, email, and automated phone call if your alarm is armed or disarmed.
  • Finally, with their Professional Dispatch plan, your alarm is monitored 24 hours a day. Operators are on duty to verify alarms, send the police, fire department or paramedics, and notify you.


  • The security product is not compatible with all systems including garage door sensors, panic buttons, recessed door sensors, and other types of home automation equipment.
  • Lastly, you will also find tweaking problems.



Installation Process

How to Install their security system

When it is time to install your new security system, you should be aware of the accessories and safety equipment comes in the NextAlarm Security System Package. They include siren and keypad, 1 control panel, 1 year of alarm monitoring, 1 motion sensor, 1 desk mount kit, 1 fully Automated Sensor Telemetry, 1 wall mount kit, 2 door or window sensors, 1 motion sensor, 1 backup battery, 1 power transformer, and 1 keychain remote. If you are finding some items are short in the package, you are advised to return the product.

It is a Do-It-Yourself system. There are detailed instruction manuals, articles, and FAQs, which can support security alarm systems.  If you are not comfortable with that then compare them to ADT who offers professional installation.  It is not really very difficult. When you start the installation, the broadband Internet access device has to be powered on and connected to the Internet. Then you have to connect the ABN4A to a home router or network.

When your alarm sounds you need to unarm the system. Then you have to find the telephone connection of the alarm system. When your alarm system is wired directly to your telephone line, then you need to get one installed. The power LED light PWR is green. You need to wait for the WAN LED light to turn then green or yellow.

Lastly, you can see an LED green alarm light displayed. That means you have successfully installed the security system.

History of the company/product

Next Alarm has been in the market for more than 10 years and was formed by a team of security alarm industry experts. They provide their security system services throughout the United States of America and Canada.  The NextAlarm has received B BBB rating.

Customer Support banner

You can communicate with customer support through phone, email, and tutorials. It is jovial to say that the technical support staffs are extremely helpful. Supposing you have queries which include like what happens if there is a power failure or blackout or can you get any discounts, then you can call up their customer care. Just for information sake, when a power failure happens, you can use the system because there is a backup battery which provides power to your alarm for few hours.

You can cancel their service anytime you want.  All you need to do is log into your account and open a customer service ticket. You have to mention the date you want the service to end. They provide you with a good response time and small monitoring charge. Though the reviews are average, the security system is pretty good.


The Next Alarm security system is one of the best do-it-yourself home security systems provided you can get through the equipment-buying process.  When monitoring your home remotely become a painful affair, NextAlarm security system makes it a memorable experience.  The security system is poised to offer you a worry-free life.

Our conclusion

NextAlarm has the kind of equipment you want to see in a reliable security system. It is low cost and provides you with excellent customer service and plenty of alerts, and the system is a professional monitoring service because it has been designed by professionals who have been in the security system sector for several years.

The only drawback noted is that you need to purchase equipment through a third-party retailer, but, apart from that, it is a great system to install at home. There are several features including web-based management and configuration, technologically advanced Internet-based monitoring, sophisticated alerting and notifications, and much more.

Users can also make use of mobile apps for iOS and Android phones. This helps them to control and view the cameras and security system. NextAlarm must start a web services platform which can shoot down many nagging issues such as the dependency on third-party developers, and cross application integration. With some slight limitations, NextAlarm is truly a reliable home monitoring security service provider.

[Total: 1    Average: 4/5]
About the Author

12 User Reviews
  1. 03/31/2019 at 18:16

    Been a customer for about 7 years and service has gone really downhill. As another user mentioned - you can no longer speak to an actual person, except to deal with false alarm notifications. Everything is by email and it recently took them 5 days to reply to a simple technical question, I had no service in the interim. Also the last time there as a false alarm at my property they did not call either the first or second numbers on my account. Instead the called the 3rd number. They then proceed to call the police dept in an adjacent city. When I called them to cancel the police call out they didn't bother and I ended up with a false alarm charge from another city.

  2. Mark
    08/21/2018 at 08:05

    I'd echo Clark's concerns. NextAlarm has been a great monitoring company... with an emphasis on the HAS BEEN part. As a long-time customer, I grew accustomed to their superb monitoring service and great support when you needed it. But something has definitely changed in recent months. Don't believe what you read on the Internet, you need to see it for yourself, call them at 877-NEXT-911 (877-639-8911) and try to speak with either sales or technical support. YOU CAN'T. You will get a recording telling you the email addresses to use for these departments. And their response to emails is very slow.

  3. Clark
    07/13/2018 at 19:50

    I have used next alarm for last 10 years. First a few years, they had good services, but recently their services began to go bad. There is no phone support any more. You cannot talk to anyone if you need help. You can only email tech support department. Emails won't be answered for weeks. I am very disappointed with Nextalarm and decided to use it anymore.

  4. Larry Cole
    05/10/2018 at 23:43

    NextAlarm offers amazing features and trust me, the cost of the whole thing is very cheap compared to the other systems I've used it in a while now. I'll always recommend it to anyone who I think would love a good monitoring system although it is pretty basic, nothing fancy compared to Vivint.

  5. Aqeeb Alim
    05/10/2018 at 00:30

    NextAlarm offers amazing features a. and trust me, the cost of the whole thing is very cheap compared to the other systems I've used it for a while now. I'll always recommend it to anyone who I think would love a good monitoring system.

  6. Karabo J
    05/09/2018 at 12:58

    I just got my own Nextalarm installed and I'm really excited about all it can do and I can't wait to try them out. Though it was a bit stressful going through a third-party retailer. It would have been a lot easier if we could just get it directly. Dunno why they don't want to save us the stress.

    • Damia
      05/09/2018 at 13:00

      Hi, was the installation process easy for you? Mine is taking the whole day and even after the agent left the house, it's still acting up. I hope it's just a glitch somewhere on my own.

  7. viatna Sam
    04/08/2018 at 01:04

    This is not like any alarm system I've used. It has some nice features that I was not initially expecting from a simple alarm system. The customer service is not great though so just make sure that everything is in order upon installation.

  8. Billy
    04/05/2018 at 20:22

    The fact that I can actually receive messages from the system and also disarm or arm the alarm system is just so cool.

  9. Gabriella
    04/05/2018 at 20:21

    Before now, I wouldn’t believe an alarm device can work perfectly with others without removing the ones I had before, until when I came in contact with this. Infact, I can say no technological advancement ever surpasses it when it comes to security. Now I can sleep under my roof with my two eyes closed.

  10. Juliet Bob
    04/05/2018 at 20:18

    Super affordable and easy to setup and use alarm. I love the next alarm. I got it when I subscribed for a home security system and they were all set up together. I've been using it and I'm really enjoying it. There are many self help options and the alarm system is just the best.

  11. Nathan Toussaint
    10/13/2016 at 09:39

    It all seems a bit stressful to have different security and monitoring systems. I would rather have a one stop shop for all my home security system needs. Although thev unlimited and free tech support Nextalarm offers makes it a nice offer.

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