CPI Security Reviews

CPI Security Reviews

They're working hard to appeal to today's audience but is it paying off?

Last updated: March 1st, 2017.  With a revamped website and marketing campaign, CPI is making a bigger headway into the home security industry.  We still think their logo could use some work however, looks like the 1990's.  The first thing you should know is they are not a national company like the top security systems are.  They are in 20 states total, primarily in the South East, USA.  Like Central Group they are a larger scale ma & pa company.

Before we go more in-depth on CPI here is a look at some of the good and bad things:

Pros

  • Over 20 years of history in the business.
  • Kept up with market trends and offer good equipment.
  • Grown slow and steadily.
  • Newer website
  • A+ BBB rating
  • 24/7 Monitoring (that is not outsourced)

 

Cons

  • Hide their prices on website
  • Long contracts where you pay 75% of contract value to get out of
  • Higher starting costs (expect $149-199)
  • Limited availability.  So if you ever move out of the South East you can't move it with you like other national companies.
  • Hard to contact customer service.
  • App has had several bug issues over the years

 

Package Costs

How much will this be costing me?

CPI is very tricky on their site and do not disclose any prices.  They make sure that you want to call in and talk to a sales rep in order to find that information.  Luckily we dug up the dirt on them and here is what we found.

Basic - Wireless setup with $99+ installation starting at $29.99 a month.  Should you expect to get this rate?  No.  By the time you get off the phone they will have you sold up to at least the standard or professional packages which are around $45-75/month.

Activation Fee $99+...  You get a free installation fee! (Woohoo!... well, sort of).  Instead of paying for installation you pay for 'activation'.  Same thing in our books, the only company that you truly get $0 in starting costs is Protect America.

security equipment

The Basics

CPI offers a variety of equipment.  Lots of smaller companies use Honeywell and GE equipment only.  These guys have their own app, a Yale keypad door lock, 2gig control panel and some proprietary self-made equipment such as their smoke alarm and other standard sensors.

They have some cool security cameras but beware, this will make your price (out of pocket and monthly) go up.  You may want to use them as a standard company and then add a Canary or Nest security camera on top of that.  For the best deals with security cameras read about Frontpoint.

CPI Intouch

What is this all-in-one thing?

Intouch Control systemThe CPI Intouch Control is their app and dashboard (for website) control system for your alarm.  We like that they made one their selves (similar to ADT Pulse technology) and didn't just use Alarm.com's app like most other companies do.  You can experience full home control with In-touch, get notifications for when your door is unlocked and locked, any alarm sets-off, control your thermostat and get other various updates.  They did and continue to put a lot of money into this software development which is impressive for a company that is not on a national level.

 

Here is a video explaining more about the features of Intouch.

CPI vs ADT

How do they stack up against the big dogs?

Here is what differentiates ADT and CPI Security:

  • ADT is offered nationally, CPI only in South East
  • History differences - ADT has been in business longer with a better BBB rating.
  • ADT uses GE and Honeywell equipment.  CPI has various other equipment as mentioned above.
  • Pricewise they are about the same with CPI having slightly higher starting costs.
  • They both use professional installation which we recommend (beats trying to do it yourself!)
  • Their logos are very similar except for color.  ADT is Blue and White octagon sign and CPI's is Red and White, same sign shape.

 

 

CPI technician

Alarm Reviews Conclusion

If you live in South Carolina or Georgia then they are a company worth looking into.  Not on our top list or anything too special about them but nothing too negative about them either.  Their contract is longer than the average company but not as long as Vivint's 60 month contact.

We hope you liked our review and please share any experience you have had with CPI home security below!

Compare top 5 security companies here

4 Comments
  1. Kerri
    10/13/2016 at 00:55
    Reply

    Worst customer service ever!! It takes me a few days to get through to them. I've never have been so frustrated with a company before in my life. I should have done my homework before I went with them.

  2. Grace
    10/07/2016 at 02:03
    Reply

    I don't like any site that doesn't put their prices online. That usually means that they prices are high or they plan on suckering you into purchasing more. I always stay away from these sites, but that's just me.

  3. LaraM
    04/10/2016 at 00:05
    Reply

    Though I like the high rating of CPI, I’m not sold on their shady pricing practices. Price is a big consideration when it comes to choosing home security systems. And if they have a difficult to contact customer service, prospective buyers will be put off by this. It’s probably not worth the higher price point.

  4. Cassey
    01/11/2016 at 02:36
    Reply

    CPI looks nice but why hiding price from users? It implies the bad impression of the company in the users mind. I put this company at bottom in my list.

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