AT&T Digital Life Reviews

AT&T Digital Life Reviews

What You Need to Know About AT&T Home Security Before Buying

Last updated: March 1st, 2017.  AT&T has jumped on the bandwagon of home security companies.  Founded in 2013, this makes them a newcomer to the industry.  Only a few years later and in early 2016 they acquired a huge security company, Lifeshield/DirecTV security.  For current Digital Life customers your monitoring will stay the same.  For all the existing customers with Lifeshield, they are in for a few surprises.

A quick look at the pros and cons of AT&T home security:

Pros
  • Updated equipment
  • Easy pay by connecting to multiple AT&T services
  • Mobile control with all packages
  • Becoming widely available throughout nation
  • Standard contract lengths
  • Home automation and security cameras available

 

Cons
  • 4/12 reviews on Amazon are 1 star ratings
  • High starting costs
  • Cancellation fee if moving to somewhere they don't service
  • Newer company means you get to be the test dummy
  • Most security systems can function for up to 10 days when the power goes out.  Their backup batteries have been said to only last up to 24 hours.
  • High monitoring fees

 

With any new company you it is smart to wait until they have some history under their belt.  Especially while they complete the merge of acquiring Lifeshield, we recommend using a stand-alone security company.  However, below we will provide everything you need to know before buying Digital Life.

Comparison Chart

  AT&T Digital Life vs ADT

Starting costs:

  $149+ $99

Monitoring price:

  $39.99 - 64.99 $36.99-54.99

Equipment:

 Proprietary to them.  Security cameras, motion sensor,
standard panel, window / door sensors, C02 detector
  Pulse automation.  All the essentials using GE and Honeywell

Availability:

  20 states.  Rolling out slowly All 50 states & international

Business founded:

  2013 1874

BBB Rating:

 No rating for this division of their brand.  A-

How to contact:

  Visit a local AT&T Dealer Visit ADT

>> Click HERE for the Ultimate Home Security Comparison Guide << 

prices

What are the costs?

There are three different packages offered.  Early termination fee up to $840 is applied if cancelling before 2 yr agreement.

1.  Smart security package:  $39.99/mo + $50 starting costs.  This is their basic plan that comes with very limited equipment.  Practical for smaller homes or users who just want the essentials covered.

2.  Smart security and automation package:  $54.99/mo + $150 starting costs.  This includes a touchscreen panel and a outdoor security camera which you may want to exchange for an indoor one.

3.  Premium security and automation package:  $64.99/mo + $200 starting costs.  The extra $10 a month and $50 more upfront gets you the ability for temperature and light control.  You can save $10/month and $50-100 upfront by getting the same thing with ADT Pulse.

Here is a screenshot of their packages for more details:

AT&T digital life packages

Security Equipment review

Home security equipment offered

AT&T Security System is compromised of white labeled equipment.  They have their own smart control app for notifications and to arm and disarm the alarm system.

AT&T Control panel

att security equipment sensors

They have basic to advanced equipment but it will cost you quite a bit out of pocket to get a system comparable to Frontpoint Security.

- Basic equipment such as: Standard window and door sensors, CO2 detector, smoke detection, key remote and panic button

- Advanced automation equipment such as:  Security camera, light module, smart thermostat control and remote control door locks.

- Free mobile smartphone app for users

Alarm Reviews conclusion

digital life yard sign 

With several cable companies hopping on board such as Comcast and Tim Warner, AT&T digital life just seems like another company going after your wallet.  They will be a good company to watch over the next few years and see how well they handle the on take of thousands of existing Lifeshield customers.  What you have to decide is if you want to go with a company who adds this service as an add-on or a company who is 100% dedicated to home security.

If you have had any experience with this company please share your story with us below.

>> Buyers guide to  the top 20 Home Alarm Systems Reviews <<

58 Comments
  1. Rebecca Illingworth
    04/28/2017 at 11:55
    Reply

    Time after time I have problems with this system. AT&T decided to do a system update, not notify customers of possible issues, and because of these updates, I got kicked out of the system and not allowed remote access. My 12-year-old could not enter our home because we could not unlock the doors remotely - as the system is set up to. After waiting for 15 minutes to speak with someone, I was told it was a nationwide issue. And that if I want a credit, I needed to call back, again, and request a credit once the system is up and going in 24-48 hours. I demanded a credit now since I don't have the time babysit this company, she issued a $15 credit, as a courtesy, because technically, "The system is still working." With all the competitors available in this area, I would think AT&T would learn to give better customer service and take responsibly for their immense errors and give people more than a $15 credit. I was asking for a one month credit. Overall, this system is inadequate and clearly needs to work their issues out. For a security system, that luxury is not available. Safety is in their hands and frankly, they could care less. This is a complete failure of a system.

  2. Michele McGarvey
    03/15/2017 at 17:59
    Reply

    RUN!! Do not use AT&T for your home security. The service was down more than it was working. Then after running through all their trouble shooting over the phone they'd schedule a tech to come out to the house. Repeatedly the tech never showed up. This happened more time than I care.to remember. I even had an attempted break in and the service was down. What's the point of having it if it isn't going to work for the purpose I got it for. Then every month I had to deal with billing because I was invoiced for time periods I had no service. Then when I moved aboutique a year later they kept charging for service at the old address. The service was down several.months before I moved. I was just tired of calling and dealing with their hassle for this crappy system and service. They wanted to keep my business but I'd have to start the whole contract over again for 2 years. They said bc it was at a new address. WTF!! That would be a total of 3 years instead of 2 of this crap!! Life is to short. Save yourself a lot of stress and frustration and just stay away from AT&T digital life home security.

  3. Kathy Beck
    03/06/2017 at 13:19
    Reply

    Last July our house was hit by a tornado it completely knocked our alarm system out it took over 3 months to do the repairs. When I contacted AT&T Digital Life to come out and fix the alarm I also told them that I wanted to upgrade my outside cameras. The salesman I spoke with talked me into cancelling my account and opening a new account so I can upgrade my package, I did that and proceeded with my order (which took 3 hours) I paid him over the phone for half of my equipment and then scheduled my install. The installer comes out and spends 8 hours and I asked him about my cameras which he told me that he did not have and were not on his install instructions. After he left I got on the phone with Digital Life and spent another 3 hours and finally was told it was above his pay grade and someone will call me in 48 hours which no one called me so back on the phone with Digital Life for another 3 hours until I found someone that actually wanted to help me she connected me with customer service I found out they could not find my money I paid him over the phone (which I have proof from my bank statement) which I thought I was fixed turned out it was not but they did correct my installation problems. They finally came back and installed what I paid for and everything was working great. Then 2 months goes by and my outside cameras stopped working I thought it was my WI FI so I called my WI FI provider and boosted my WI FI then I called to have someone come out to fix them. They sent out a guy who tried to fix them but could not so in a couple of days they sent out another guy who said he could not fix them and he would recommend that I just cancel my service. I called Digital Life and told them what the technicians told me and they had a area manager call me and she told me she was sending a AT&T Digital Life Engineer and his Supervisor out to look at the problem. When they called to confirm the appointment I found out it was the same guys that told me to cancel my service. I called Digital Life back and told them just to cancel my service that I have had it but they would not cancel until another technician came out to try and fix the problem I told them they could not send the same technicians from the same company because they keep telling me to cancel my account. So when the technician comes out he asked me why I didn't cancel my account and I asked him if he worked with the other technicians that have been trying to fix and he said yes, frustrated he went to try and fix it and told me that my account was cancelled and that they would be out in a week to pick up the equipment so I can get a refund. When I didn't here from them I got back on the phone with Digital Life and they told me my account was not cancelled. By now I am so tired of being lied to that I told her to cancel my service and told her how frustrated I was, when I asked her about the equipment she told me I owned it that I went pass my 14 day warranty. I asked her where she was at and she told me the Caribbean. That told me she really didn't care she was just being polite. I have not found anyone to help me get my money back so I can go with another alarm company

  4. NORMAN MAGANA
    03/05/2017 at 12:11
    Reply

    I had Digital life from AT & T for 3 months. I keep calling because i keep getting messages that my front door camara is off line every day. I have called every day and they dont pick up the phone . I am very frustrated with this company. I never had a problem with ADT, EVER.I want to go back to ADT.

  5. Hugh Crissman
    03/02/2017 at 22:50
    Reply

    Having a AT&T digital life home security system installed has been the worst decision I have ever made. I have had the same experience that all of the negative reviewers have had! The system was sold with a tablet which was designed to operate the system, but it has failed to function! We have wasted countless hours on the phone trying to resolve problems ! Today they did not answer the phone during the entire day was wasted! This is a perfect example of a company and product that will drive you to extreme anger and trap you into large fees and charges to void the contract! They wanted about $800.00 to terminate my contract! Shame on me for not checking on this company before I committed to purchase!

  6. Kristina
    01/25/2017 at 16:34
    Reply

    So your thinking about AT&Ts DigitalLife? Well, DONT , JUST RUN AS FAST AS YOU CAN IN ANY OTHER DIRECTION!! We have had the system for 9months and in that time they have had to replace the touch tablet twice, constant camera failures, the system is just buggy. Spontaneous alarms chirping at 3am telling me 'crash detected' and nothing at all, cameras consistently not working due to either 'connectivity' or 'poor signal' and I'm running on high speed with an 2200ac router. The panel goes out and I have had to do a hard reset (unplug from wall, remover cover, remove battery, wait 5 mins and do everything in reverse) a dozen times or more! And now, they are telling me that I have to pay them to come get there crap out of my house. Also it is not compatible with any other system... this had potential, but they have failed miserably. I just wish there would have been honest reviews when I was looking.

    • Kundra
      02/25/2017 at 12:27
      Reply

      I wish I never signed up! Called in 3 times this month, system malfunction. Do you still have the system? I want to cancel. ATT will charge 450 to remove it.

    • Lisa Theis
      02/28/2017 at 09:52
      Reply

      We've had the worst experience EVER with this company, I am just waiting to cancel! Never will we do business with AT&T.

  7. Agnes Henderson
    01/24/2017 at 01:50
    Reply

    We ordered digital life and we received $2,000 of equipment force$489 broken down in extremely low monthly payments. As of right now I do not have WiFi, but the system still records all activity outside of my home! My husband, my sister and myself are completely happy with digital life. Unlike a lot of systems, digital life is hardwired to your home in case of power outages. We've recommended digital life to family and friends....I wouldn't trade it for anything! We gladly give digital life 5 stars! It definitely does its job! Well done AT & T....well done!

  8. Ramesh Pathak
    01/06/2017 at 00:12
    Reply

    AT&T Home Security system has failed in my house, large home Video monitoring did not work at all from day one..after 3 month they got video monitoring up and it goes down every now and then, now Alarm has also gone out. They keep on charging my credit card for service that does not work. Busy Man need to find time to get the contract cancel or buyout ,, If I have to, I will dump their wireless phone and go for TMobile to compensate for my loss. I will suggest don't even look at ATT home security soln.

  9. Oliver
    01/01/2017 at 12:33
    Reply

    AT&T quoted me $39.99 / month for their premium package and $159 for equipment. Install was horrible. The technician did not appear to know basic wiring techniques and constantly badgered us to accept easy shortcuts in installation. The outdoor camera was not very useful - and rarely captured footage of activity which was within range. The first bill came in at $65 / month, almost twice the amount quoted. Luckily, I had my hand written notes, date and time of call, and name of AT&T sales rep. After much hassle, a letter to AT&T Digital Life CEO, and a significant delay while AT&T "investigated my claims", I instructed AT&T to remove their equipment and refund my money. They have removed the equipment - but tried to remove only the valuable pieces and leave the disposable sensors in places. This. Implant plays fast and loose. I feel lucky to have gotten away from them and suggest that you think three or four times before attempting to do business with them.

  10. Theresa Lamie
    12/19/2016 at 22:41
    Reply

    They can't monitor garage roll up doors. They don't have the capability or equipment to do so. Sales/install rep lied when the system was installed. REVIEW OF AT&T Digital Life Home Security: They can't monitor garage roll up doors. Their sales and installer said they could and that we were. They don't have the capability or equipment to do so. They don't tell you that up front. We discovered it after the 14 day cancelation period and are now stuck paying a HUGE cancellation fee to move to a company to do what we thought we were paying AT&T to do. If you have AT&T Digital Life, someone can break into your home via your attached garage roll up door and rob/harm you and no one will know, no one will call, no one will come. It certainly gave me no peace of mind at night when I put my head on my pillow. How can they live with themselves knowing this? How is it legal to conduct business this way? Don't even get me started about the false alarms that do happen for other doors/windows in the home, alarms that don't go off when the system is set to ON, the calls that don't come to check on us, and the one time they did call and didn't even ask for the 'safe' word. DO NOT give these corrupt crooks your hard earned money. The digital key pad they include in the install package they now refer to as a 'novelty' item and do not support it. It does not work. They offer no refund for it. The wires during installation were patched together with tape and was a hazard. We offered to let them correct the matter, they sent a technician to install a garage door opener. It does not allow them to monitor the garage roll up door. We would still be at risk with the entry point of the garage roll up door. We expect the early cancellation fee to be waived and our monitoring fees since installation refunded since we have not been monitored as promised during our sales pitch and during the install. We requested the log of all contact and after multiple requests, we have received NOTHING. The only thing they will protect/monitor is their own pockets. What did we pay them for each month? We were not fully monitored. We were not protected. They offered to install a camera at our garage. It does NOT solve the monitoring issue, a camera won't call the cops when someone breaks in, it is their admission of fraudulent sales practices. #ATTDigitalLife

  11. Luciano C. Campos
    12/14/2016 at 11:14
    Reply

    They sold the package with "all functions" with a great price, but at the end was not included and everything was extra. tried to cancel and they wanted a early termination fee. Do not use/install, what they offer you can get outside from a much better deal,.

  12. Lee
    12/03/2016 at 13:14
    Reply

    I nearly canceled after installation as they got the package wrong, set me up incorrectly and overcharged me. I didn't want to go through the hassle of another appt. - now I wish I had. I am locked into a contract, the customer service is TERRIBLE keeping you on the phone queue for 20-30 minutes and the problems arming and disarming the system are legendary. Skip this provider

  13. Darsha Currin
    10/20/2016 at 16:29
    Reply

    Save your money and your time. You're better off leaving your door's unlocked then getting Digital Life. SAVE YOUR MONEY DO IT YOURSELF. They are over priced, the equipmentis faulty, and the wait/hold times to speak to a representative are unbareable. I've had 2 break in's and a fire at my residence since I installed digital life and their cameras. The camera can catch vivid images of birds and spiders that cascade by however; do not catch burglers nor the fire department coming through my yard. They did however credit my account for the camera not working but, not for the digital life service. I would not recommend Digital Life to anyone with a family they want to protect. Then to make matters worse when I attempted cancel my services and get the gift card I was promised they had no idea what gift card I was referring to. They refused to let me speak to a manager, transferred me multiple times and hung up on me more than once. I've been on the phone with these people for 3 hours and they will not allow me to cancel my services. This is a warning if you would like a headache then invest in Digital Life; unprofessional, incompetent, and full of broken promises. These people are vultures trying to get sales for equipment that is sub par. Don't say you haven't been warned.

    • Bill Fields
      11/02/2016 at 17:35
      Reply

      I have been with AT&T for their two year commitment but finally got out and am free ...does their equipment work on anyone else's system or do we have to start all over again ?

      • 11/10/2016 at 10:22
        Reply

        Hey Bill, It will still make all the bells and whistles (sounds) when someone breaks in if it is turned on. However, the monitoring company (AT&T Digital Life) will not call you or any emergency contacts if you are not paying to connect it to them. Some people prefer to stop paying and just use the alarm to notify them of an intruder at night (and still a great crime deterrent) but it's not very practical for when you are away from your home. Hope that answers your question.

  14. Sam
    09/26/2016 at 22:11
    Reply

    Whenever you see the letter AT&T it's a good sign that the cost are going to higher than the other companies. But I have to admit I've tried a few different companies in many of their services and I have always been the happiest with them. That's why they can charge a lot...because their products and services are better than their competitors. Yes they are newest in this field but they are doing a great job for the time they have been doing it.

  15. Nelson Rincon
    09/12/2016 at 08:02
    Reply

    Definitely the worst service a company can provide. Yesterday, 9/11/2016, they decided to do a system wide upgrade to the web site and the mobile apps that you use to monitor and control your devices. It is fine to do upgrades, but they shut down these platforms for over 6 hours! On top of that I had to wait almost 50 min to be able to talk to someone in tech support. I had also reached out to the Twitter handle @ATTcares to get some kind of answer, well it took them 12 hours to reply to my message, seriously??? To add even more I cannot cancel this horrible service because we are just pass the 14 day buyer remorse, how convenient for them right? Please stay away from this horrible company, they do not care about their customers, they just want to lock you in a contract so then you have to pay almost $700 in cancellation fees. Someone needs to come up and get a better service for this, STAY AWAY from them and let others know!

  16. Michael Badeaux
    09/01/2016 at 13:49
    Reply

    Signed up for a AT&T digital life security system for my investments home in TX, seemed like a good idea. AT&T is not intelligent enough to handle multiple homes nor multiple platforms and cares little about their customers issues with their "bundled" services. Also digital life is so screwed up no one in the store can do anything except sign you up and the you are left to their own customer disservice. The installation was not complete and still I am being charged the early termination fee. So furious, please avoid AT&T services whenever possible, they do not care about their customers. Michael B. Pasadena TX

  17. John Vidale
    07/25/2016 at 10:01
    Reply

    I've had Digital Life for two years now, and am quite impressed. Rapid answers to phone calls, very quick calls if I accidentally trip the system, good connectivity with my iPhone and web apps. They converted my old security system that was built in the house, reconfiguring it. I've had them out a couple of times to add outlets, cameras, and they call ahead so I can come from work to meet them without wasting time. I haven't checked recently, but at the time their programmability was the best, I have about 20 programs running send me texts if something happens - garage left open, power outages or power coming back on as well as alerts.

  18. Nancy Brown
    02/02/2016 at 17:46
    Reply

    I have used AT&T Digital Life since 2014 and have had no negative issues. That being said my monthly monitoring rate is much more than other companies reviewed here and I only got the basic package.

  19. joseph
    01/11/2016 at 02:21
    Reply

    I can vouch that it’s way too costly compared to other companies. In my opinion, they shouldn't even be in the home security industry. They need to stick to wireless and cable providers and once they have those down roll this out. They seem to be going after the dollar and not us as the customer's actual needs.

  20. Samantha Painer
    11/09/2015 at 12:32
    Reply

    We have two different systems with at&t. One at our rental home and one here. I probably wouldn't have gone with them if I had read this summary about their company first. I didn't realize they were so new to the market! Their customer service has been average and equipment good. Prices seem a bit high and they are going to raise again in 6 months. I am not against them but my friends who have some of the other companies reviewed by this website have better functions, can move whenever they want and more equipment at a better price... Just saying!

  21. Jaxx
    10/06/2015 at 17:29
    Reply

    I would never call out a company for being bad and leaving all their crap details online but I just want to state that I was not happy with at&t. I have had cable and internet with them in the past and my experience with their alarm systems is no different. Too many hiccups, overpriced, average customer service. I took my business elsewhere but I can see some people like them. They are not for me though.

  22. Tami
    09/18/2015 at 16:14
    Reply

    I regret going with AT&T digital life after signing up when I went to the store to renew my phone contract. I did it without my husband knowing and he wasn't happy when he started to see the first bill at over $340! (Installation, activation + the first month of monitoring). He says he could've installed it himself with a company like Frontpoint and saved us a bunch of money. We tried to cancel but we were already past the 3 days right of rescission to cancel. Their equipment looks nice but it's really a piece of junk, I would recommend a company who uses Honeywell or GE.

  23. Maria Ramos
    09/11/2015 at 11:36
    Reply

    We just moved into a new home and AT&T was supposed to switch with us for free. When that didn't end up happening I called to cancel and then they wanted the remainder of my contract prorated for me to cancel that. So then I stuck with them and it took them nearly 1 month to get out to my new house and install a less than what I had before security system. I plan on cancelling them and switching to ADT as soon as I end this contract.

  24. Robert McDonald
    07/23/2015 at 06:25
    Reply

    I experience major problems with the installation process. Customer service provided conflicting information depending on whom I talked to. I came very close to canceling the contract because of the problems with installation. Some information was just plain not true.

    • Mark
      11/30/2015 at 22:12
      Reply

      I experienced similar issues, I'm glad that I was not the only one!

  25. Terrance
    07/11/2015 at 20:09
    Reply

    I have seen so many mixed reviews with this company. I had to put my two-cents in some what. I went with them because I have a friend who works for the company. In my area, they allow family and friend's discounts so I got a deal. Anyways, I had no issues with installation. The guy that came out was straight forward and didn't leave till I knew what I was doing. I ran into two small issues with the system, and this was due to some interference related to a building near by but it was taken care of the following week. I give them a B-.

  26. Jay Wess
    07/11/2015 at 19:56
    Reply

    I don't want people to get the wrong idea and not give them a chance but I have to share that for me, their customer service was horrid. I spent nearly 4 hours one time on the phone before I finally got someone to schedule to have a service man come out to my house. He showed up 2 hours early so I had to leave work. Then my bill was charged 2 times 3 months in a row. No thanks.

  27. Thomson
    07/11/2015 at 18:59
    Reply

    I have been with at&t internet and phone for YEARS. When I found out they had security systems now and that I can get a small discount I figured I would go with them. While I didn't have any issues with my phone or internet, this has been a nightmare for me. It is not the actual security, but the service. I do not recommend them.

  28. Lindsey J.
    06/29/2015 at 13:05
    Reply

    I went with this company for my cable but never would I with home security! I was upset with the customer services and my account was charged twice in the same day for the same service. I am not sure what happened but it took me 2 months to get my money back and 3 months before I can finally get out of the contract. What a pain.

  29. Allen
    06/29/2015 at 11:40
    Reply

    I have been with AT&T's internet for sometime now. I found out last year that they started their own home security systems so I gave them a try. I am still under contract but I may switch to someone else once my contract is up. I haven't had the best experience, which I believe is because they are a newer company,. Either way, they are good, I just feel like they aren't for me.

  30. Kain
    06/16/2015 at 15:26
    Reply

    The instructions for arming or disarming is very user friendly. I feel very safe and love the fact I can control everything from my phone and don’t need to have a landline for service.

  31. Jose
    06/05/2015 at 03:59
    Reply

    System works so far... Install was very fast and efficient. Control all remotely with my phone. Cannot view cameras through the app on my phone, which is what I paid for so very disappointed through that. You can view on the website. Am wondering how long it takes for response time though, going to try it out sometime.

    • 06/22/2015 at 08:31
      Reply

      Thanks for the input Jose! AT&T's alarm response time is between 1-3 minutes. It is better then Xfinity's response time but no where near as quick and professional as Protect America whose is under 30 seconds. Thanks

  32. Victoria
    06/05/2015 at 03:57
    Reply

    We have the digital life system and love it. It comes with a 72 hour battery back up (not 24),which we had tested when our power went out. I love the ease of monitoring our system remotely while away and the ability to set up programs to run for various situations (such as auto alarming when we leave, setting up guest accounts with limited access, time and date restrictions, and setting up the back door to auto lock after 3 minutes when the kids forget to lock it–plus many others!). The plan was very straight forward and clearly explained to us and we didn’t experience any hidden or unexpected costs. The installation went smoothly except for one door lock. However, the service people were back the very next day and corrected it promptly. When a power surge took out the electrical system in our house and fried the ATT box (and our oven and other electronics), the ATT people were the first ones out to repair their system, although they charged extra which I was unhappy with. Their customer service is average or worse, in my book.

  33. Christene
    06/05/2015 at 01:06
    Reply

    The service is great and the installation simple. If you need help they talk you through everything.

  34. Amy P.
    04/10/2015 at 14:38
    Reply

    I had a technician come out and speak with me about this system. We already had ADT but were interested to see the option. Very prompt, good at answering questions and not pushy. Then the calls started coming. I had told the technician I would get back to them after speaking with my husband. The first call came less than 3 hours later wondering if we had made a decision yet. After the 5th call that same day, I decided against the system only because I received so many calls. The next day I received two more calls - both of whom I told I didn't want the system. I asked why the communication was so bad within the company - of course there was no answer. If you don't want to be harassed with call after call, I wouldn't recommend having someone come out unless you're ready to commit right then and there. Probably a good system too but we are content to keep what we have. The hassle isn't worth the change.

  35. Susan Guardino
    03/31/2015 at 15:30
    Reply

    I purchased the AT&T Digital Life system Thanksgiving weekend with the understanding that there was a promotion for a camera to be included. I had the system installed mid-Dec. With my first bill, I was charged two $33.33 installments towards a $100 camera. My next bill showed another $33 installment charge. Since then, I have had numerous calls with customer service and the store where purchased. I have been given the run around. They are refusing to credit my account for the $100 camera even though all of my paperwork has it clearly shown as $0 due. Now I am on the phone with customer service AGAIN and I think they just hung up on me !! I had ADT for 14 years with zero issues. I only changed to AT&T Digital Life FOR THE FREE CAMERA !! The system itself works okay except once the alarm went off in the middle of the night because one of the glass breaks had a false reading. That was fun. I would not recommend this system to anyone

  36. Terry Sanders
    03/22/2015 at 19:59
    Reply

    I have AT&T phone service and am interested in their home security service. Even though it is a new company, I think it would be worth trying them out. The home automation price is pretty high.. Hopefully their security customer service isn't half as bad as their telephone customer service is (waiting forever on the line). It seems like they have stepped it up across the board but the more I think about it I don't know if I am ready to risk going with a new company over this websites top recommendations.

  37. Chris Martin
    02/05/2015 at 03:58
    Reply

    Their starter package is high but it is only for a first time pay. There are some cons of it because it is new born company in this field but they are improving over time. If it is anything like their internet service in my area though I would stay far away.

  38. Jesse Thomas
    01/15/2015 at 07:08
    Reply

    Well, this looks like a fairly new company so we'll have to give it some slack. However, when compared to ADT, which seems like the industry standard these days, what they offer does not seem to really compare well enough for me to make the switch.

  39. Hector Garcias
    12/15/2014 at 01:06
    Reply

    Every since I had att u-verse, they lost my respect as a whole. They dragged their feet when I wanted to switch providers, billed me an extra bill after I canceled, and the quality was awful. I was paying double what a friend was for internet and her's was 2 times as fast! I am not sure bout their security but if it is anything like their internet, avoid them!!

  40. Hannah Newberry
    12/03/2014 at 22:32
    Reply

    I highly doubt my city is one that this service is in. That doesn't bother me though, since they seem expensive and they don't offer very many extra things with the security. I'm not impressed.

  41. Carter
    11/08/2014 at 20:12
    Reply

    I wish that you could get in on this with their cellular service. I don't mind starting with a company. I'm very happy with my AT&T service and wouldn't mind trying them out. Always a loyal customer I tend to get in on the ground floor when you can get grandfathered into the good deals and work your way up to the better service. But I am not sure I've even been in an area that has AT&T cable and internet.

    • Lindsey
      11/10/2014 at 18:35
      Reply

      Carter no need to have at&t Internet as long as you have broadband Internet and live in a 3G network coverage area you can qualify for Digital Life. It's decent, not as good as other companies but not bad for it being brand new. I have the service and currently pay 54.97 per month and have door locks and the camera package. It's nice to control everything from my mobile phone, tablets and pc making it super convenient to know what is going on in my home when I'm not there.

  42. Dane
    10/28/2014 at 19:04
    Reply

    Digital life is really easily explained. Its $39.99/mo plus automation. Average is $54.97/mo (door package and camera package). It works with any internet provider of 1.5mbps or higher. Not as good as other companies out there but hey, it's a start.

    • 03/09/2015 at 14:36
      Reply

      Thanks for the info and easily explanation Dane!

  43. Maurice Hines
    10/21/2014 at 12:39
    Reply

    Digital Life is making huge strides in it's first year of service. It's already received the CSAA Five Diamond Certification. If you don't kno what that is Google it and you'll be amazed. Also Digtal Life offers you a 24/month contract where their competitors require 36/month contract. You have a lifetime warranty on your digital life product as long as you have the service. The equipment can't be 1999ish b/c we didn't have wireless home automation services back then. That's just foolish. Digital Life packages are easily explainable and fairly priced. Your monthly service is 39.99/month plus whatever automation package you sign up for. If would either be 4.99 or 9.99/month per package. Here is a benefit example for all customers. The door packages prices: Garage Door Controller $49.99 ea. • Pushbutton Door Lock $99.99 ea. • Touchscreen Door Lock $149.99 ea. so if you chose the garage door package today you would pay 49.99 for that package and your monthly bill would be 39.99 +4.99. whenever and however many door locks you chose to add to your home, you simply pay the a la carte price and your bill is still 39.99 + 4.99, b/c these locks are part of the door package. The same goes for all the other packages that are offered. Lastly it is disturbing that ppl work for a company and don't believe in its product. If you don't like it, stop working there.

  44. Stanley
    10/20/2014 at 13:22
    Reply

    I happen to really enjoy AT&T's services, I just never expected them to jump into the home security business. Either way, I'm not sure I will be checking them out for home security. Plus them being fairly new to this isn't good in my opinion.

  45. darlene unsett
    10/14/2014 at 17:27
    Reply

    Great review, thanks for doing the comparison work for me. It's hard to get the lowdown on some of these products and I appreciate having it laid out in black and white. While I like some of my AT&T products, it sounds like I should hold off on this one. I usually wait until a product has been on the market for awhile and they've worked the bugs out of it.. This system might get better and cheaper as time goes on.

  46. Thomas
    10/06/2014 at 15:41
    Reply

    ADT has been around long before these cable companies and ISP's decided to get into the action. I would trust a different brand with more skin in the game than a cable security provider.

  47. Emily Barksdale
    09/06/2014 at 20:21
    Reply

    My husband works at a AT&T authorized dealer and even he talks customers OUT of their home security system if they ask about it! Everything is too new, their mobile control has several glitches. Overall digital home security companies (Comcast, AT&T, Time Warner) are not as good as the ones that have been around for awhile.

    • Andrew Armisen
      09/10/2014 at 13:53
      Reply

      My brother worked for an AT&T call center right as this was being rolled out, and he kept being told he had to push this product! Made him very comfortable as everything he read about it made it sound pretty unreliable. If even the AT&T workers don't want to recommend it, it can't be good...

  48. Blake Sethins
    09/03/2014 at 15:13
    Reply

    If you are going to go the digital (meaning cable) route you might as well go with Comcast or TimeWarner. Both of them have more traction and time under their feet than AT&T and much better equipment. AT&T has the cheapest security equipment and I think they just pushed this out to be another one of the competitors. I would advise anyone looking at this to look around better and don't get stuck with them.

  49. Seth W.
    07/31/2014 at 11:14
    Reply

    AT&T home security has to be the biggest hoax yet. If you are going to go with cable provider security go with Comcast cause they at least have good equipment. AT&T's equipment is like 1999 and they charge a high starting costs. Not a fan of cable companies who try to market this as a second product. Have a friend or two that got these guys but haven't heard anything good yet from them, they are basically the lab rats for the company.

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