Knock, Knock – Who’s there? 

NorthStar security is.  Each year they send out thousands of sales reps to get sales.  Recently, they just built a new building on the corner of a very popular intersection near University Mall in Orem, UT.  Another home security company founded in Utah (like Vivint, AMP, Pinacle (now out of business), SAFE, Point Alarm and other Monitronics dealers).

Founded in Orem, Utah in 2000 and 17 years down the line, NorthStar Home Security has become one of the top 20 home security company in America with the likes of ADT and Frontpoint. With a customer base of over 20,000 in over 29 states, North Star Home security seems to be getting it right although not a favorite among many home owners as a result of its door to door marketing strategy and its extremely long contract plan, North Star offers packages that can be compared to the industry’s best. Notable of which is their home automation options.

A close look at the nice and not so nice attributes of North Star home security.

Pros
  • Lots of home automation option
  • Two-way video monitoring
  • 24/7 monitoring

 

Cons
  • 60 months contract plan
  • Poor transparency
  • Poor BBB rating
  • Auto renewal

 

Quick facts before you follow the North Star into trouble

Founded 2000
Headquarters Orem, Utah
Sales Line 800-775-7827
Website Click Here
Standard sensors included free YES
Touchscreen Panel YES
Key Remote (On/Off) Fob YES
C02, Fire and Flood Sensors YES
Mobile & Tablet Control YES
Cameras Indoor, Pan ,Tilt and zoom
Z-Wave Technology YES
Advanced Features Two way video, PTZ, remote access, remote monitoring
Monthly Starts from $29.95 to $74.95
Installation Depend on Plan
Activation $99-$499
Equipment Honeywell
24/7 monitoring YES
Smoke, C02 & Flood YES
Customer Reviews 2.5 of 5
Support 3 of 5
Equipment 4 of 5
BBB B

 

Price and packages

A look into how much it is going to cost to get you going with NorthStar Alarm Services.

Navigating through the website of North Star security reveal five clear cut plan or packages. The monitoring charge for each isn’t available but they are well packed with features. Monitoring starts at $29.95 in the starter package which doesn’t come with any form of remote access.

Installation cost: Undisclosed

Activation Cost: undisclosed

Contract length: 60 months (very long!).  The average is 3 years, Vivint, Monitronics and Security Networks also have 60 month contract terms.  We advise against anything over 36 months.

Relocation cost: $99.  Use this if you need to move within the contract timeframe.

Maintenance cost: $80

North Star offers a lifetime warranty on their equipment.

Monitoring Cost:  Five packages are available for customers to choose from, each with increasing functionality and cost. Namely Basic, Bronze, Silver, Gold and Platinum.  Mininum is $44.99 and can run up as high as $100 per month.

Security Equipment review

What will you be getting if you sign the dotted line for your security system?

North Star equipment are manufactured by Honeywell. They currently install the Honeywell Lynx Touch Panel.

ESSENTIALS: North Star’s offer as a basic package include 1 touch screen Lynx L5200 Control Panel 1 Motion Detector, 3 Door/Window sensors, 1 Indoor Siren and Multiple Window Decals + 1 Yard Sign.

HOME AUTOMATION: North Star also offer lots of home automation options.  You can control your Z-wave devices via the control panel or through the Total Control mobile app which works on both android and iPhone devices.

ADVANCED: for the tech savvy, North Star offers z-wave enabled door lock, garage door lock, remote access and remote monitoring, two-way video etc.

Installation Process

How to get this system up and running…

Door to door sales repNorth Star only offer professional installation.  Now by ‘professional’ don’t take that too seriously.  Lots of their technicians are first timers on the job and will only install 3-5 months out of the year to keep up with their sales reps.  They typically try to up-sell the customers equipment that the rep might not have mentioned.  (They make more money per install themselves this way).  Companies like Frontpoint Security or other DIY security providers will not have this issue as you know before hand what is arriving at your home.

North Star utilizes the door to door subscription approach, you could easily sign up for a security system via a door salesman or call their customer support.

Fix a day convenient and have the professional installer carry out the installation, max 3 hours.

Clarify any gray areas and understand how the system works. Be sure to note that the contract plan last for 60 months. Cancellation involves paying off the remaining part of the contract.

Customer Support

How much do they love their customers?

This is where they get the most mixed reviews.  Because sales reps are there to get the sale quickly, support can be limited.  However, since they in house monitor their own accounts, they are much more likely to take care of you over a company like AMP that sells of their contracts for a quick 36x multiple.

North Star offers a variety of media for customer support.

Chat support: they have a dedicated chat support, although it is not available 24 hours of the day

Email support:  While customers may be required at times to reach them via mail. North Star’s customer support can be reached via

GENERAL: info@northstaralarm.com

SERVICE: service@northstaralarm.com

BILLING: billing@northstaralarm.com

TECH SUPPORT: techsupport@northstaralarm.com

FAQ:  They also have an online FAQ area for selected questions. Be sure to read them before signing up.

History of company

A deeper look into their history as a home security provider

North Star Home security was formed in 2000, its original focus was on energy and telecommunication. North Star Alarm Services, LLC was created in 2001, starting off from Ohio, and has spread to over 29 states in the country. Recently North Star acquired 8000 accounts from vision security expanding its reach and customer base.

Our final verdict on NorthStar Alarm Services

NorthStar has of a lot of attractive features that an ideal security company should possess. Regardless, the extremely long contract length and poor transparency are enough reason to thread carefully, be sure to read and clarify all gray areas before signing on those dotted lines.

Don’t rush into any ‘amazing sale’ or one of a kind promotion.  The sale will still be around if you do your research first.  Remember, their sales reps are influenced and motivated by a sales commission check and will say just about anything to get it. [frontpage_news widget=”4288″ name=”Trending Articles”]

Share This