Will You be ‘Selecting’ them over their Competitors?
Select Security is an emerging security company based in Philadelphia, founded by Patrick Egan in 2003, it offers security solution for both commercials and residential users. With 14 regional offices, the company provides its services to majorly home and business owners in Philadelphia, Utah, Texas, and Ohio. It installs, monitor and maintain security systems manufactured by 2GIG.
Monitoring is done in house by their three FM Certified and UL listed monitoring centers located in Lancaster, PA., Anaheim, Ca., and Antonio, TX (as does Protect America). They also offer additional security services such as Fire Protection, Fire Sprinkler Systems, Home Automation etc.
Let’s take a look at the pros and cons of selecting Select Security as your Alarm provider.
- Multiple Monitoring centers
- 24/7 monitoring
- Lifetime Equipment warranty
- Mobile Compatibility
- Home automation ready.
- Not Available nationwide
- High monthly Monitoring cost.
- 60 months’ contract length.
|Headquarters||Philadelphia, United States|
|Sales Line||(877) 877-0345|
|Standard sensors included free|
|Key Remote (On/Off) Fob||Yes|
|C02, Fire and Flood Sensors||Available|
|Mobile & Tablet Control||Available|
|Cameras||Indoor, Pan, Tilt and zoom|
|Customer Reviews||3.5 of 5|
|Support||3 of 5|
|Equipment||4 of 5|
How much to get it up and running?
Select Security starts off with different cost across its different plans and packages, ranging from $99 to $299. All of Select Security plans come with a 60 months’ contract. Along with a Vivint alarm, this is among the highest in the industry. If you want to see how it stacks up to the best in class, go to our home page.
Installation Cost: Awarded best Installer in 2014, Installation is free on Select Security plans when an individual signs up for any of their packages.
Activation cost: Select charges an Activation fee on all its plans, ranging from the Essential smart home plan to the Ultimate Smart home plan. This fees spans from $99 for the essential plan to $299 for the ultimate plan.
Monitoring cost: Select Security charges one of the highest monitoring fee in the industry. They also offer lifetime warranty on labor and equipment on all their plans.
Maintenance cost: Maintenance cost is free with Select Security.
A break down of their security system lineup:
Select Security are installers of 2GIG security systems. 2GIG is a producer of durable and state of the art security equipment. On a basic plan, Select Security offers 1 2gig touch screen Control Panel with Keypad + Battery backup, 1 Motion Detector, 3 Door/Window sensors, 1 Indoor Siren and Multiple Window Decals + 1 Yard Sign. Additional advanced upgrades are available.
Home Automation: Select Security offers home automation options on all its plans. Although more services are available with their higher packages. They also offer remote access feature via their mobile app powered by Alarm.com on both Android and IOS platforms.
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It begins with a free quote. Prospective buyers are encouraged to contact the customer service of Select Security prior to making their final decision. Their systems are installed by professional installers at your convenience. They do not offer DIY installation. To have a Select Security system installed, follow our three easy steps.
Decide: Make the decision to use this company after contacting their customer care. Decide on an installation time that suits your schedule.
D-Day: Have the installer arrive and install the system at no extra cost. Usually within 1- 3 hours.
Done deal: Discuss any thoughts you may have and ask to be instructed on how the various component of the security system operates including use of the mobile app for remote access. Now, you are Secured.
What’s Different about Select Security.
A few things stand out with being protected by Select Security.
Warranty: A lifetime warranty on their equipment. Both labor and Equipment
90 days Money-back Guarantee: Select Security offer customers a 90 days’ money back guarantee on their packages. Not many security system offers this, the closes being Stanley (60 days) and Frontpoint home security who has a 30 day trial.
Do they really care about their customers?
Contacting Select is limited in Available options. They can either be reached on phone or via the contact form on their website.
Phone: (877) 877-0345
Chat support: Not Available.
Email support: via the contact form on their web page.
History of Select Security.
The Story: In 1972, Patrick Egan who would later become the founder of Select Security installed his first security system which gave rise to the birth of his first security company called Commonwealth security company. The company was sold to Republic industries in the late 20th century. In 2003, Mr. Egan founded another Security company, by name Select Security which is ranked one of the fasted growing companies in recent years.
Headquarters: Lancaster, PA
Our final verdict on them as a company:
The story of Select Security makes a nice read but home security depends more than that. Although a young company which seems on the right path, the monitoring charges, and contract length is among the longest available in the industry. Other security companies exist which doesn’t charge as much and offers equivalent services with a shorter contract length.
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William is a tech buff and former corporate security officer turned cybercrime analyst. Computers have few secrets left for him, but home security and alarm systems… Well, those have plenty of secrets for their users, which William is now uncovering and explaining. His articles on home security helped many people take the matter seriously, invest in highly performing systems, and avoid becoming victims of burglaries.
Last update on 2023-05-14 at 03:33 / Affiliate links / Images from Amazon Product Advertising API
Deana Jane says
I was actually looking into considering this product due to their provided lifetime warranty and free maintenance, but the lock up of 60 months sounds awfully too long. And basing on the comments from customers above they sound like a company I wouldn’t want to work with. Thanks for sharing though and thank you to the many others in the comments who shared some feedback, this saves me some time!
Don’t waste your money! They lie about not putting you into a contract and then you’re in a contract for five years and their service is terrible.
If you want a system when there truly is an issue they should catch but miss and instead you catch it, report it, and they ignore what you say when they contact you as if it’s a brand new problem over 14 HOURS later then this is the company for you. Last night my daughter and I discovered that every single door and motion sensor was not picking up on the alarm panel and tripping an alarm like it should. So I call in and say what’s going on, give what contact methods to use for today, and that I won’t be available by cell phone because oh you know gotta work. Twelve hours later their panel FINALLY realizes there’s a problem but they don’t call then do they? Nope they wait until over two more hours later so a total of 14 hours after I figured out nothing was working myself. Do they read the notes from last night about contact method? If you haven’t caught on my now the answer is no they didn’t so they call my cell phone as I’m trying to leave for work instead of emailing or contacting my direct work line. Then after I tell the girl what’s going on and that I don’t have time to deal with it because they didn’t listen to begin with and I just need to make sure they have my right contact info for sending me trouble shooting instructions. Does she listen, speed it up, not waste my time? Funny haha that’s a joke nope she repeats every bloody thing I just said was wrong as if I hadn’t said a word and she was informing me of the revelation of new information. So pissed me off. Called back tell the guy to cancel service don’t have time to waste because I’m brushing my teeth while trying to get this done and rather than doing what’s asked he puts me on hold twice for a “supervisor” after I said I want it cancelled immediately because fourteen bloody hours and they don’t see a problem with that? What’s the point of a security system THAT DOESN’T WORK?!?! Don’t waste your time or money! It’s been over a week and a half with the system not working and no one has called me back yet about it, shocker.
CHELSEA FLOWERS says
I had my security system installed on August 31ST 2017. The panel malfunctioned and system was not working correctly. The motion sensor did not pick up any movement and did not alarm. On 9/5 the front door contact feel off and continued to fall off every day until after Hurricane Irma. Even after I put the sensor back on the front door contact would not work. The back up battery only worked for 8 hours. I discovered that during Hurricane Irma. They replaced the system a week later and the very next day the same issues started happening all over again. I’m paying for a system that has not worked correctly since it had been installed. I called 9/22 and asked to have a manager call me, they sent me an email requesting a date and time to pick up the eqipment. Some customer service.
Dan D. says
Everyone needs to read the fine print which states that the lease is automatically renewed every five years for a new five-year term. My mom had Select Security installed when her husband died eight years ago. She was living alone and needed peace of mind that a security system provides. She has recently moved into assisted living and has sold her home. She was told that if the new owner did not make the monthly payments she would be required to pay them until the second five years were up.
I can understand the initial five year commitment but the automatic five year contract extension seems harsh. I wish that I was there at the time and had a chance to read through the contract.
Alarm Reviews says
Thanks for the heads up Dan. Lots of security companies put the autorenewal in their contract which is absurd honestly. Always smart to check the fine print and ask questions up front.
David Storehouse says
Worst company ever. POOR customer service, took them 2 calls to replace a faulty batterie which I called them about in the first place. Canceled contract with 6 months left on first yr, no refund and now they are billing me for additional 2 years of service, Good luck collecting…….STAY AWAY from this company
Louise D. says
Things break all the time so having that guarantee means a lot for me. I feel like if something were to go wrong, I would be covered. I have 5 kids and several pets in our home and my husband works full time. I need to know what I pay for is protected so I think I will be giving Select Security a call!
I feel the same. This is what brought me here. I have been trying to find companies who will cover accidents. I had a another company charge me $800 for a few things that were broken! It was by my kids and not their fault but still. I am glad to have found a place like Select Security.
I knew it was too good to be true! SIXTY MONTHS!? My cousin was telling me about Select Security and the prices sounded great compared to many other places around here. I was thinking maybe it was a 2 or 3 year max contract but 5 is just too much. He recommends them and has them but I need something more open.
Lee Harris says
If you aren’t planning on moving, they are more than worth testing out. I thought the same think prior to signing with them by 5 years goes by so fast. I think most people stay in one place for at least 5 years anyways. I have been with them since 2013, about 4 years. It has only felt like 2. Trust me, don’t let a 5 year contract scare you away from Select Security, they are one of the best ones out there!
The 60 months equates to 5 years. That is a LOOOOONG contract. Heck, it is longer than my lease on my car which is 4 years. I did end up signing on with Select because it was a name that many people around here were familiar with and a few members in my family already had a service with. I have no complaints other than that long contract.
Michelle M. says
Yeah the long contract seems a bit overwhelming but after a while, it is not a big deal. I just bought a house 2 years ago, my first home so Select’s 5 year contract was not a big deal. I will be paying off my home for the next 15 or so years anyways.