Pros, Cons and Comparison before getting Safe ‘Touched’
Thirty-six months is the standard duration of the contract plan by the Florida-based security company, Safe Touch security. Boasting of one of the fastest response time in the industry at 45 seconds or less, Safe Touch security offers numerous security options to home owners at zero down payment. They are recognized dealers of DSC security equipment, UL listed and providers of mobile and web access via Alarm.com. The equipment installed by Safe Touch comes with Crash and Smash technology, this means the control panel would still send help signals to the monitoring center if smashed. Although not accredited by the BBB, These qualities place Safe touch security as a contender for the top spot in the country’s home security industry.
Here’s a look at the good and bad points of having Safe Touch as your home security provider.
Pros
- No down payment
- Lifetime Warranty
- Remote control and Access
- 30 days money back guarantee (only them and Frontpoint Security offer this)
Cons
- Not Available nationwide which equals a big cancellation fee if you need to move
- Automatic renewal
- Poor customer relation
- Installation Fee of over $199 (check out Protect America for $0 install fee)
- Not BBB accredited.
Quick facts
| Founded | 1988 |
| Headquarters | Jacksonville, Florida |
| Sales Line | 844-324-2900 |
| Website | Click Here |
| Standard sensors included free | YES |
| Touchscreen Panel | YES |
| Key Remote (On/Off) Fob | YES |
| C02, Fire and Flood Sensors | YES |
| Mobile & Tablet Control | YES |
| Cameras | Available |
| Z-Wave Technology | YES |
| Advanced Features | Two way video, remote access, remote monitoring |
| Monthly | |
| Installation | $99/$199 (plan dependent) |
| Activation | Free |
| Equipment | DSC |
| 24/7 monitoring | YES |
| Smoke, C02 & Flood | YES |
| Customer Reviews | 3.5 of 5 |
| Support | 3.5 of 5 |
| Equipment | 3.5 of 5 |
| BBB | A- |
How much their security system is going to cost you:
With Safe Touch, there is no down payment when customers agree to their 36 months contract which is usually automatically renewed for another 24 months if not canceled early.
Installation fee: Installation fee varies according to package and equipment. The cost for installation ranges from $99- $199. Installation is carried out by background-checked, trained professionals.
Activation fee: there’s no mention of an activation fee on the website of Safe Touch.
Warranty: Safe touch offers lifetime parts and labor warranty on their packages.
Plans: Safe touch security currently has three plans which cut across different needs and individuals. Each plan is similar in its content with the more costly plans having more security features than the less costly ones. The plans and their monitoring charges are:
- Silver package: $39.95. Basic plan comes with Smart home integration
- Gold package: $44.95. Comes with two-way audio
- Platinum package: $49.95. Highest package comes with keypad weather alerts, encryption, and indoor IR camera similar to an ADT camera.
Additional equipment upgrades are available as an added purchase.
A look at their Security System Lineup:
Like we earlier mentioned, Safe Touch are registered dealers of DSC equipment. Customers who would prefer their equipment to be provided by their security provider would have DSC equipment installed by they opt for Safe Touch. Safe touch also provides monitoring service to customers who already have their own equipment but are not on a monitoring contract.
Basic: As a basic offering, Safe touch offers a voice-activated control panel with battery backup, pet-immuned Motion Detector, Door/Window sensors, and Multiple Window Decals + Yard Sign.
Advanced: advanced security features such as smart home automation, indoor cameras, and others are also available on the platinum package and also as added purchases. Alarm.com provides mobile and web remote access feature for Safe Touch as customers can easily access and control their security systems remotely from the mobile app.
Safe Touch offers a 30 days money back guarantee if a customer is not satisfied with their service and cancel within the first thirty days.
- Simple to set up. Seriously secure - Get ready to protect right out of the box. Just plug in the Base Station, download...
- 1 FREE month of professional monitoring for fast police response when you need it most. With optional monitoring...
- Complete control of your system with the SimpliSafe App - Arm, disarm and protect anytime, anywhere.
How to Get this Up and Running in your Home
Installing a Safe Touch system in your home is only done by professional installers. These installers are properly scrutinized and have their background checked before being employed. After a free home audit or a free quote, Installation is professionally done at your convenience within one to three hours.
A look down Memory Lane
As one of the largest independent home security provider in the country, the History of Safe Touch is one of a ‘young’ beginning. Safe Touch security was founded 28 years ago by Lester Jackson when he was 22 years and has since flourished to its current height.
Once you sign up, will they still care?
The secret of a good business is often said to be based on how the business with its customers. Customers can contact Safe Touch via a variety of channels.
Online chat support: Available on their website
Contact form: Available on their website
Phone: 844-324-2900
All in all they are there for you but when we tested their customer service out, it was a slow response and got re-routed a few times. The chat support is nice during hours of operations and they get back to their customers quick through email.
So is it ‘Safe’ to ‘Touch’ this security system?
It’s not the best choice or the worst (Xfinity Security takes that spot!). We always recommend a national security dealer so if you relocate you don’t pay a hefty cancellation fee. They also are the ones innovating in the smart home space (just take a look at the Vivint sky panel) whereas ma and pa security shops just outsource their equipment. Regional Availability is a limiting factor to utilizing Safe Touch as a home security provider. The company has 176 total complaints filed against it with the BBB. This may be a pointer for would-be customers to thread carefully and understand their offering before signing up.
If you have any questions, comments or concerns please add your voice below and let us know!
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William is a tech buff and former corporate security officer turned cybercrime analyst. Computers have few secrets left for him, but home security and alarm systems… Well, those have plenty of secrets for their users, which William is now uncovering and explaining. His articles on home security helped many people take the matter seriously, invest in highly performing systems, and avoid becoming victims of burglaries.
Last update on 2026-01-29 at 07:39 / Affiliate links / Images from Amazon Product Advertising API
margs says
Don’t bother buying. Much better systems on the market for much less money. Their warranty is good until they decide to change the terms and not tell you. I’ve had multiple panels replaced under the warranty, now the panel is not covered. Costs $350! A newer and more updated alarm costs less!
Beth says
My parents have been wanting a security system and someone recommended Safe Touch to them so I looked in to it. Maybe it was the person I spoke with on the phone or something but she seemed to have no idea what I was asking. I asked to talk to someone else several times and then the call got disconnected 3 times. I am not sure how they stay in business if they can’t even speak to possible new customers. I am going to try again tomorrow.