Introduction to ADT and Vivint
If you’re searching for adt security vs vivint, you’ve picked two of the most widely discussed names in home security. This comparison looks at how ADT and Vivint position themselves in the market, what each does best, and the practical trade‑offs to consider when choosing a system for your home.
Quick snapshots
- ADT (adt.com) is a long‑standing, legacy security provider best known for its broad monitoring network, multiple monitoring centers, and a wide range of equipment and plan options — including professional monitoring and a DIY/self‑setup offering using third‑party devices.
- Vivint (vivint.com) focuses on high‑end, integrated smart‑home security with proprietary hardware, deeper automation features, and a polished mobile experience — typically delivered with professional installation and bundled automation.
What matters in this comparison
- Monitoring and reliability: ADT emphasizes redundant monitoring infrastructure and reliability; Vivint emphasizes an integrated smart system with advanced camera and automation features.
- Equipment and smart home integration: Vivint often offers more advanced, manufacturer‑controlled devices and automation. ADT supports a broader set of third‑party devices (including popular Nest and other Google‑compatible products) and gives you more flexibility if you prefer mix‑and‑match hardware.
- Installation and setup: Vivint commonly requires professional installation; ADT offers professional install for full systems and a DIY/self‑setup path for customers who want no‑contract options.
- Pricing and contracts: Both brands rely on monitored plans, but their contract structures and how equipment is paid for differ — a topic we’ll unpack in the Pricing and Contracts section.
Who each brand is best for
- Choose ADT if you want a provider with a proven, redundant monitoring infrastructure, flexible equipment choices, and options that let you avoid long contracts when you select DIY/self‑setup hardware.
- Choose Vivint if you prioritize a modern, fully integrated smart‑home experience with high‑quality cameras and automation, and you’re comfortable with professional installation and a bundled contract/payment approach.
How this guide helps
This article walks through equipment and features, pricing and contract differences, installation experiences, monitoring quality, and customer support so you can pick the system that matches your priorities — whether that’s maximum reliability, advanced automation, lower upfront cost, or contract flexibility. Next, we’ll compare the features and core components each company includes so you can see how their offerings line up.
Feature Comparison Overview
When comparing adt security vs vivint, the core question is which features matter most to you: reliable monitoring and flexible equipment choices or cutting‑edge smart home automation and premium cameras. Below we break down the main feature areas — equipment, smart‑home integration, monitoring, and installation — and highlight the trade‑offs so you can pick the system that fits your priorities.
Equipment and build quality
- Both ADT and Vivint include the essential components — door/window sensors, motion detectors, glass‑break sensors, indoor/outdoor cameras, video doorbells, and environmental (smoke/CO) detectors.
- Vivint leans toward a more polished, proprietary hardware lineup with a focus on advanced cameras and an integrated in‑home touch controller. That makes Vivint appealing if you want a single vendor that tightly controls device design and firmware.
- ADT offers a wider range of equipment choices, including support for third‑party devices (like Google Nest), which gives you more flexibility to mix and match or choose lower‑cost options.
Smart‑home integration and automation
- If smart home automation (scheduling, complex scenes, deep integrations) is a top priority, Vivint features typically provide stronger out‑of‑the‑box automation because the system and devices are built to work together.
- ADT features focus on compatibility and choice — ADT supports many third‑party platforms and devices, so it’s a better fit if you already use products from other brands and want to integrate them with your security system.
Monitoring and reliability
- Both providers offer professional monitoring, cellular backup, and mobile control apps. The practical difference is in monitoring infrastructure and plan structure: ADT emphasizes redundancy and nationwide monitoring facilities, while Vivint runs an integrated monitoring operation tied closely to its hardware and service bundles.
- For customers who want a “set it and forget it” solution with extensive monitoring redundancy, ADT is frequently chosen. For buyers prioritizing technology and video features alongside monitoring, Vivint is a common pick.
Installation and user experience
- Vivint generally requires professional installation and provides a highly guided, hands‑off setup with the hardware installed and configured for you. That’s great if you want a turnkey, polished experience.
- ADT offers both professional installation and a DIY/self‑setup path (including options that use third‑party devices). If you prefer to avoid contracts or install equipment yourself, ADT’s flexibility can be an advantage.
App and control
- Both companies provide full‑featured mobile apps for arming/disarming, live video, notifications and device control. App quality and ecosystem depth differ in ways that matter more to power users (advanced automations, guest access, voice assistant ties); casual users will find both apps meet basic needs.
Who should choose which?
- Pick Vivint if you want a premium, integrated smart‑home experience with industry‑leading cameras and professional install included.
- Pick ADT if you value monitoring redundancy, broader device compatibility (including Google Nest), and more flexible installation and contract options.
Below are quick pros and cons for each brand to help you weigh those trade‑offs.
Pros
- Established brand
- Professional installation available for all systems
- 24/7 monitoring with 12 redundant centers
- Flexible product range
- Customizable access with Trusted Neighbor feature
- Outstanding customer guarantees
- No upfront equipment fees
- High-performing hardware
- Excellent smart home integrations
- Compatible with Google Assistant and third-party devices
- Comprehensive customer support
- Flexible month-to-month packages
- Shorter contract length (3 years)
Cons
- Higher installation fees
- Less advanced smart home capabilities
- Less customer support satisfaction
- Higher cancellation fees
- Standard contract length of 36 months
- Monthly monitoring costs are high
- Long-term contracts required
- More expensive installation
Pros
- Advanced smart home capabilities
- Professional installation
- Industry-leading security cameras
- Flexible payment options
- Month-to-month contracts available
- High-quality equipment
- Comprehensive smart home automation features
- Guest access on mobile app
- Owned and operated monitoring center
- Lifetime warranty for active subscribers
Cons
- Longer contract term (up to 5 years)
- Higher overall cost
- Limited DIY options
- Higher upfront costs
- Only offers a three-day trial period
- Limited trial period (3 days)
- Higher termination fees
- Short warranty (120 days)
- Requires contracts for payment plans
- Less compatibility with third-party smart devices
Next, we’ll dive into Contrasting Pricing and Contracts so you can see how these feature differences translate into subscription choices and long‑term cost. If you want to check each company’s official details, visit ADT or Vivint.
Contrasting Pricing and Contracts
One of the biggest decision points in the adt security vs vivint debate is how each company structures pricing and contracts. Below we summarize the main differences and explain how to use the pricing tables to compare total cost, contract terms, and long‑term trade‑offs.
How to read the pricing tables
- Use the tables to compare three things side‑by‑side: upfront equipment costs, monthly monitoring fees, and contract length / cancellation rules.
- Pay attention to whether equipment is financed into your monthly bill (common with Vivint) or paid up front (an option with ADT self‑setup and some ADT offers). That affects both your monthly cost and the consequences of early cancellation.
- Also look for add‑ons in the table: video cloud storage, smart‑home automation packages, and professional installation fees — these often drive the final monthly price more than the base plan.
Compare ADT and Vivint at a glance
- Upfront costs: Vivint commonly bundles or finances equipment, so you may face little or no upfront charge but higher monthly payments until the equipment is paid off. ADT offers both professionally installed packages (often with contract obligations) and a DIY/self‑setup path where you buy equipment up front and avoid long contracts.
- Monthly monitoring: Both brands use monitored plans. Typical monitoring ranges reported publicly put Vivint in the mid‑range and ADT in a similar band — the exact monthly fee depends on whether you include video, smart automation, or premium services. Use the tables below to compare the monitoring tiers and what they include.
- Contract terms and cancellation: ADT professionally installed systems traditionally come with multi‑year contracts (commonly around 36 months). Vivint often offers longer financing terms for equipment (which can extend contract obligations) but can also provide options if you pay for equipment upfront. Check the contract length and early termination policies in the pricing table before you sign.
Practical trade‑offs
- If you want lower upfront cost and a turnkey, professionally installed system, Vivint’s financing makes sense — but be prepared for longer payment commitments and higher monthly totals while you’re paying for equipment.
- If you prefer clearer, shorter commitments or want to avoid long contracts, ADT’s DIY/self‑setup path or shorter professional contract options give more flexibility — especially if you already own compatible devices (like Google Nest) that ADT supports.
Compare the detailed plan features and contract terms for each company here:
| Plan | Price | Contract Length |
|---|---|---|
| Essentials | 36.99 | 36 mo |
| Total Protection | 42.99 | 36 mo |
| Premium Protection | 52.99 | 36 mo |
| Plan | Price | Contract Length |
|---|---|---|
| Smart Home | 29.99 | 60 Months |
| Smart Home Video | 39.99 | 60 Months |
| Premium | 49.99 | 60 Months |
Before you buy: always confirm the final quote
- Prices and contract specifics can vary by promotion, state, and the equipment you select. Get a written quote that lists installation fees, monthly monitoring, video/cloud storage costs, and early termination or equipment payoff terms so you can compare true out‑of‑pocket costs over the life of the contract.
Next up: we’ll look at Installation Processes Compared to show how upfront costs and installation choices affect the real user experience.
Installation Processes Compared
The installation process is a practical difference that often decides the winner in an adt security vs vivint matchup. Installation affects upfront cost, contract requirements, portability, and how quickly your system is ready to protect your home. Below we compare the typical ADT installation experience with Vivint installation, explain the DIY options, and give tips on what to expect.
Professional installation: turnkey and hands‑off
- Vivint installation: Vivint systems are generally professionally installed only. A trained technician handles the site survey, mounts cameras and sensors, wires or configures the hub, tests devices, and walks you through the app and panel. The process is usually hands‑off for the homeowner and aims to deliver a polished, integrated smart‑home setup.
- ADT professional install: ADT also offers professional installation with a similar installer walkthrough, device placement, and system testing. ADT technicians typically demonstrate system operation and app control before leaving.
Why people choose professional install
- Minimal effort and expert placement for sensors and cameras.
- Proper wiring, concealment, and optimal camera fields of view.
- On‑site testing ensures devices talk to the hub and monitoring center correctly.
- Helpful tutorial from the installer so you know how to use features and alerts.
DIY / self‑setup: lower cost and portability
- ADT Self‑Setup: ADT provides a DIY/self‑setup option (including support for third‑party products like Google Nest) that lets you buy equipment up front and install it yourself. This path typically avoids long professional‑installation contracts and can be ideal if you move frequently or want more control over hardware choices.
- Vivint: Vivint’s system is designed around professional installation and offers limited DIY options — customers who want Vivint hardware should plan on a technician visit.
Practical trade‑offs
- Choose professional installation if you want a turnkey experience, advanced camera configurations, or a fully integrated smart home without doing the physical work. Expect a technician visit, device mounting, system testing, and a short walkthrough of the system. Professional install costs vary and are sometimes waived during promotions, but the service often ties into contract terms or equipment financing.
- Choose DIY/self‑setup if you want lower upfront cost, shorter (or no) contracts, and portability—you can take the system when you move. DIY works best for simple sensor installs and users comfortable with basic home networking.
What installation typically looks like (step‑by‑step)
- Scheduling: Book a convenient window; some providers offer same‑day or next‑day appointments.
- Walkthrough / site survey: Technician identifies entry points, camera angles, and placement for sensors.
- Mounting & wiring: Installers mount cameras and sensors, run any necessary wiring, and secure devices.
- Configuration & testing: Devices are paired, zones are named, and the system is tested with the monitoring provider.
- Demo & setup: The installer shows you the mobile app, arming/disarming, and any automation routines.
- Final paperwork: You’ll receive documentation on warranties, contracts, and monitoring activation.
Questions to ask your installer or sales rep
- Will installation include cable concealment or drilling in finished surfaces?
- Are nightly backups and cellular failover included?
- If equipment is financed, what happens to monthly payments if I move or cancel?
- How long is the expected appointment and is same‑day service available?
- What training/demo will I receive before the installer leaves?
Who installation is best for
- Pick Vivint (professional install) if you want an integrated, high‑end smart‑home setup and prefer a technician to handle everything.
- Pick ADT if you want the option to go professional or DIY (and potentially avoid long contracts), or if you prefer broader third‑party device compatibility.
Next up we’ll cover how the monitoring services compare once your system is installed — response options, redundancy, and what to expect from each company’s monitoring center.
Monitoring Services Assessment
Monitoring is a core consideration when comparing adt security vs vivint. Both companies offer professional monitoring options, cellular backup and app control, but they differ in infrastructure, feature emphasis, and how monitoring plans are structured. This section explains those differences and what they mean for reliability, response, and long‑term cost.
What both companies provide
- 24/7 professional monitoring — ADT and Vivint offer round‑the‑clock monitoring as the standard for their professionally installed systems. That means trained operators will receive alerts and contact authorities on your behalf when an emergency is confirmed.
- Cellular backup — Both vendors include cellular failover so alarms still transmit if your home internet or power goes down.
- Mobile app alerts and remote control — Both companies push notifications and live video to your phone so you can verify events before (or while) the monitoring center responds.
Monitoring infrastructure and redundancy
- ADT monitoring emphasizes redundancy and scale. ADT operates multiple (dozens of) monitoring facilities strategically located to ensure continuity — if one center is offline, others take over. That infrastructure is a key reason many buyers choose ADT for reliability.
- Vivint monitoring operates its own monitoring service tightly integrated with Vivint hardware and software. Vivint’s system places a strong emphasis on video, automation, and on‑platform verification tools that link alerts to camera clips and smart automation.
Video verification, AI and false alarms
- Vivint monitoring puts more emphasis on advanced video hardware and automated verification workflows, which can reduce false alarms and speed confirmation of real events. Vivint’s cameras and video services are core to its monitoring experience.
- ADT monitoring supports video verification and cloud video options (including integration with popular third‑party cameras in some plans). ADT’s monitoring centers also use verification processes to limit false dispatches, and their wide monitoring footprint helps maintain service availability.
Response times and reliability
- Exact response times vary by location, local dispatch policies, and how quickly an event can be verified. In general:
- Video verification (live clips pushed to you and to the monitoring center) can speed accurate police/fire dispatch and reduce false alarms.
- Redundant monitoring centers (ADT’s approach) improve uptime and reduce the risk of missed alerts during outages.
- Bottom line: the fastest effective response is a combination of reliable monitoring infrastructure, video verification, and clear dispatch protocols — strengths both providers try to deliver in different ways.
Monitoring tiers and cost considerations
- Monitoring plans often come in tiers: basic intrusion monitoring, plans that include automation and app features, and premium plans with cloud video and video verification. Adding cameras or cloud storage typically raises the monthly fee. Public estimates commonly place Vivint monitoring in a mid‑range band and ADT monitoring in a similar range; exact monthly costs depend on the plan and devices you select. Always compare what the tier includes (video storage, number of cameras, automation, etc.) not just the headline price.
Which monitoring option is best for you
- Choose ADT monitoring if you want broad redundancy, flexible device compatibility, and a provider known for scale and uptime. ADT is a strong choice when reliability and multiple monitoring centers are a priority.
- Choose Vivint monitoring if you prioritize integrated video, advanced automation, and a seamless link between cameras and monitoring workflows — particularly useful if you want heavy emphasis on camera‑based verification and smart‑home automation.
Questions to ask before you buy
- Does the plan include cellular backup and is it included in the base price?
- How many days of cloud video storage are included and what are the upgrade costs?
- What verification process does the monitoring center use before dispatching police?
- If equipment is financed, how does that affect cancellation or moving the system?
- How many monitoring centers does the provider operate and what redundancy guarantees do they offer?
For details and to compare current monitoring plans and features, see the providers’ sites: ADT and Vivint. Next, we’ll review Customer Support and User Experiences to see how monitoring and service interact in real‑world use.
Customer Support and User Experiences
Customer support and overall user experience are often the deciding factors when comparing ADT and Vivint. Both companies provide phone and online support, but their strengths differ: Vivint is frequently praised for on‑site technician quality and hands‑on help, while ADT is known for a broader support network, policy options, and multiple service channels.
Support channels and accessibility
- Both providers offer phone support, live chat, and online knowledge bases. ADT also advertises additional options like video/FaceTime troubleshooting in some cases, while Vivint’s model emphasizes in‑person technician visits and guided support for their integrated hardware.
- For urgent situations, professional monitoring teams (separate from customer service) handle alarm escalation; customer service handles billing, tech issues and account changes.
Common user experience themes
- Vivint users often report a strong initial experience: professional installation, helpful technicians who demonstrate the system, and quick resolution for hardware/configuration problems. That in‑home attention improves the early user experience, especially for complex smart home setups.
- ADT users report reliable access to support resources and clearer policies around refunds, guarantees and monitoring redundancy. ADT’s long history and scale mean there are more standardized escalation paths and service options, which some customers prefer.
Where complaints come from
- Much of the negative feedback for both companies relates to contracts, cancellations, and equipment financing rather than technical performance. Expect more friction if equipment is financed (Vivint frequently finances hardware) or if you cancel early and must settle equipment payoff or termination fees.
- Service and wait‑time complaints also appear in reviews for both brands; availability and responsiveness can vary by region and time of year.
Practical tips to evaluate support before you buy
- Ask the sales rep: what are your warranty and repair policies, how long is the expected response time for technical visits, and what support channels are included in the base price?
- Confirm how monitoring‑related issues are handled vs. customer service (billing/account help vs. urgent alarm follow‑up).
- If technician quality matters, ask whether installation is performed by in‑house employees or third‑party contractors and whether a follow‑up visit is included.
- If avoiding long disputes is a priority, get the cancellation/early termination and equipment payoff terms in writing before signing.
Who benefits from which company
- Choose Vivint if you value a premium, installer‑led onboarding experience and tight hardware/software integration — especially if you plan to rely heavily on cameras and automation and want technicians to optimize device placement.
- Choose ADT if you prefer a large support organization, multiple service channels, broader third‑party compatibility, and clearer options around DIY/self‑setup to avoid long contracts.
Where to read more and verify current experiences
- For the latest on policies, support channels and guarantees check the providers’ official pages: ADT support and Vivint support. Also review recent customer reviews and local service reports — customer experience can vary by region and installer.
In short: both ADT help and Vivint customer service can resolve most technical and account issues, but their approaches differ. Vivint leans on technician quality and an integrated experience; ADT leans on scale, redundancy and flexible support channels. Consider which style fits your expectations for installation, ongoing help, and how you want billing and contracts handled.
Frequently Asked Questions
Below are the most common questions we see when people compare adt security vs vivint. Answers summarize the key differences and help you decide which system fits your needs.
Q: Which home security system is superior, ADT or Vivint?
A: Both ADT and Vivint are strong, well‑established options. ADT is often preferred for its monitoring infrastructure, flexibility, and broad device compatibility, while Vivint is chosen for its tighter hardware integration, advanced cameras, and smart‑home automation. Your best choice depends on whether you prioritize scale and flexibility (ADT) or an integrated, premium smart home experience (Vivint).
Q: Is Vivint worth the investment compared to other security systems?
A: Vivint can be worth the cost if you value high‑end cameras, seamless automation, and a professionally installed, integrated system. It tends to be pricier—especially if equipment is financed into monthly payments—so weigh the hardware and automation benefits against long‑term fees and contract terms.
Q: What are the monthly monitoring fees for ADT and Vivint?
A: Monitoring costs vary by plan and equipment. Public ranges commonly show Vivint monitoring in the mid range and ADT monitoring across similar tiers. For reference, typical ADT plan ranges have included entry, smart, and video tiers; Vivint’s monitoring depends on devices and video options. Always get a written quote to compare exact monthly costs and included services.
Q: Do ADT and Vivint work without internet access?
A: Yes. Both providers include cellular backup for professionally monitored systems so alarms and signals will still reach the monitoring center even if your home internet goes down.
Q: Can I install an ADT or Vivint system myself?
A: Vivint generally requires professional installation. ADT offers both professional install and a DIY/self‑setup option (including support for third‑party devices like Google Nest), which can be a better fit if you want to avoid long contracts or take the system with you when you move.
Q: What are the contract terms for ADT and Vivint?
A: Contract terms vary by product and promotion. Historically, ADT professionally installed systems are tied to roughly a 36‑month contract, while Vivint often has longer financing options (up to several years) unless you pay equipment costs up front—some Vivint customers can then opt for shorter or month‑to‑month monitoring. Always confirm contract length, early termination fees, and equipment payoff obligations in writing.
Q: Which system offers better customer support, ADT or Vivint?
A: Customer experiences vary, but ADT tends to have stronger ratings overall for support consistency and wider service channels. Vivint often receives praise for technician quality and hands‑on installation support. Consider whether phone/online support or in‑home technician service matters more to you.
Q: How do ADT and Vivint compare for smart home integration?
A: Vivint focuses on a proprietary, tightly integrated smart‑home ecosystem with robust automation features. ADT emphasizes compatibility with a wider range of third‑party devices (including Google Nest and other popular products), which gives you more flexibility if you already own smart devices.
Q: Which company has better video surveillance capabilities?
A: Both offer strong camera options. Vivint emphasizes premium, integrated cameras and video verification features as part of its monitoring offering. ADT supports a wide range of camera hardware (including third‑party options) and provides cloud video options on higher tiers. Choose based on whether you want best‑in‑class proprietary cameras (Vivint) or broader camera choice (ADT).
Q: Are there any unique services Vivint offers that ADT does not?
A: Vivint often highlights advanced home automation features—custom scheduling, geofencing, and close hardware/software integration—that are core to its offering. ADT focuses more on monitoring scale, third‑party compatibility, and flexible installation options.
If you want more detail on plans, monitoring, or contract fine print, check the providers’ official sites: ADT and Vivint.
Conclusion and Recommendations
When weighing adt security vs vivint, there’s no one‑size‑fits‑all winner — both brands offer strong, professionally monitored systems but target different priorities. ADT leans toward reliability, monitoring redundancy and broader device compatibility, while Vivint emphasizes premium cameras, deep smart‑home automation, and a polished installer‑led experience.
Key takeaways
- ADT = best for reliability, broad third‑party compatibility, and flexibility (including a DIY/self‑setup path if you want to avoid long contracts).
- Vivint = best for integrated smart‑home automation, high‑quality proprietary cameras, and a hands‑off, professionally installed system.
- Contracts, equipment financing, and video/cloud storage are the biggest real‑world differentiators — not just features on paper.
Who should choose which
- Choose ADT if you want: strong monitoring redundancy, more flexible device choices (e.g., Google Nest), the option to self‑install, or shorter/clearer contract alternatives.
- Choose Vivint if you want: best‑in‑class integrated cameras, advanced automation (geofencing, custom scenes), and a technician to design and install a turnkey smart home.
- Consider alternatives (like pure DIY systems) if you’re highly price‑sensitive or want month‑to‑month service with no long equipment financing.
Practical recommendation checklist before you buy
- Get written quotes from both providers and compare total cost of ownership (installation + monthly monitoring + cloud video).
- Confirm contract length, early termination fees, and what happens to financed equipment if you cancel or move.
- Ask whether cellular backup and cloud video storage are included or extra.
- Verify whether installation is in‑house or subcontracted and whether follow‑up technician visits are included.
- Read recent local reviews — service quality and installer experience can vary by region.
Quick next steps
- For ADT details and quotes, visit ADT.
- For Vivint specifics and to compare installer options, visit Vivint.
- After you get quotes, compare them using the checklist above and choose the system that matches your priorities: reliability and flexibility (ADT) or integration and premium automation (Vivint).
Bottom line: both companies make excellent security systems — pick the one whose trade‑offs (contracts vs. integration, upfront cost vs. financing, DIY vs. pro install) best match your home, budget, and long‑term plans.
William is a tech buff and former corporate security officer turned cybercrime analyst. Computers have few secrets left for him, but home security and alarm systems… Well, those have plenty of secrets for their users, which William is now uncovering and explaining. His articles on home security helped many people take the matter seriously, invest in highly performing systems, and avoid becoming victims of burglaries.
David says
ADT has all of the current smart home options, doorbell camera, Amazon Alexa connection, lights, thermostat control, deadbolt door locks, garage door opener control and indoor and outdoor cameras to include NVR / IP cameras.
Jackson Daniels says
I feel like Vivint does a good job staying ahead of the curve and on top of technology. Compared to ADT though, they still scare me when it comes to the contract side of things and seemingly ‘tricking’ the user into 60 month agreement. Their cost of moving to a new location is also pricier.
Vivint does use cloud storage for their security camera footage (vs DVR like most other systems). Very easy to go back and locate time and footage of when something happens. I’ve already used this several times for when sketchballs are walking past my place and when an actual cop chase came to a halt in front of my home!
Vivint’s new MMR is going to be much higher now that they are leasing the equipment and shortening the agreement length. Just call both and see who will give you the best setup! But avoid buying Vivint from a door to door rep or you will get an installer who’s most likely new and only works 4 months of the year.
Paul Kennedy says
2 weeks ago, JD Powers gave Vivint the number 1 award for customer satisfaction in the industry, period.
Kacey says
I have been a VIVINT customer for 12 plus years we recently moved and when I called in to inquire about upgrading my system with cameras etc first the Rep I spoke with was very unprofessional and rude after she quoted me some outrageous price to upgrade I asked her so what if I called ADT and got a quote from them would it be comparable her response to me was you do what u gotta do -I was appalled at her response and how abruptly rude she was so my contract is almost up and really don’t think I will renew I’m thinking of going to ADT
Brandon says
What’s going to happen when one day you call into ADT and have and ADT rep give you a hard time? Switch services again? Gotta remember no matter the company you will most likely run into someone or have to talk someone who will be rude or not “helpful”. Some people just have bad days. Also some of these people probably are getting yelled at all day and just might give in at the end of the day and all of the sudden may not be that happy customer service rep
Alarm Reviews says
Good point Brandon. Always good to cipher the company and service from the sales rep. The two are not always the same; in fact rarely.
Bobbiejo perry says
Some of this is incorrect information. With Vivint the start up cost, if you choose to do the flex plan is $50 pus taxes that is applied to the first months bill or you can purchase the equipment up front and that would result in no contract at all.
The flex plans start at $39.99 and would include any equipment that is not cameras.
If you have any cameras then the monthly monitoring is $49.99.
once the equipment is paid off, if you choose to do the flex plan, then it reverts back to the original monthly monitoring and is locked into that price.
Alarm Reviews says
Thanks BobbieJo., they did recently change all their pricing around. Glad to have you on top of this and for the insight.
john says
In regards to “BEING LOCKED IN” this statement which I currently am questioning with Vivint, sort of brings into question as to what exactly is locked in. I think that they may be just covering their rears with this and I understand that they as well as others probably do pretty much the same, but question now is, if they do have an increase, I would think that it would be AFTER the term but this statement says at any time and then the very next sentence says after the term, so how can it be both ways. statement below:
2.2 INCREASE IN MONTHLY SERVICES FEE. YOU ACKNOWLEDGE THAT VIVINT SHALL HAVE THE RIGHT, AT ANY TIME, TO INCREASE THE MONTHLY SERVICES FEE TO REFLECT ANY TAXES, LICENSES, PERMITS, COSTS, FEES OR CHARGES WHICH MAY BE CHARGED TO VIVINT BY ANY UTILITY OR GOVERNMENTAL AGENCY RELATING TO THE INSTALLATION OF THE SYSTEM OR SERVICES, AND YOU AGREE TO PAY THE SAME. VIVINT SHALL HAVE THE RIGHT TO INCREASE THE MONTHLY SERVICE FEE AFTER THE INITIAL TERM OF THIS AGREEMENT SUBJECT TO YOUR RIGHT TO CANCEL ON THIRTY (30) DAYS WRITTEN NOTICE.
Kelia says
Thanks VIVINT for showing me that I should NEVERRRRRR LEAVE ADT.
John Whibley says
I’ve actually had issues deciding what service to go for until I read this, so thanks for that.
I was leaning towards Vivint because, well, no expense should be spared when it comes to home security but it seems like ADT will serve my needs better with their good online rep and availability for renting
Louis G. says
I have read too many bad reviews of Vivint customer service to opt for the Security system over ADT. Cost aside, the numerous complaints about the customer service of Vivint leaves a lot to be desired. ADT, on the other hand, isn’t spared of its fair share of bad reviews, but if told to make a choice, I would pick ADT any day.
Cindy says
It is basically impossible to please all customers on a particular service, irrespective of how hard one tries. Agreed, Five years is a long time to be stuck on any contract. But Vivint does offer Value for your money. Its system is High Tech and state of the art. Quite plainly, It’s not all bad.
Gary says
True. But, not local offices, service department, theft protection $500. Read under the $$$$ sign.
Adam says
Vivint has 4.5 stars on the app store versus ADT pulses 3.2
If you want automation get it through the number one smarthome automation company in the nation.
Vivint build products for their system, while ADT makes their system compatible with other products. Which is the big reason Vivint has better ratings then ADT.
Both systems have partnerships with Amazon and Google nest
SPencer says
ADT is number one in the nation for home automation. Vivint uses 2gig while ADT uses Honeywell. ADT has patented equipment, and Vivint does not.
Nate says
What on earth are you talking about? Do your research.
*Vivint started the automation / smart home integration with security trend years before all the other “alarm companies”.
*Vivint uses 2gig because THEY OWNED 2gig at one point, and then sold it. ADT had 450+ dealers that sell whatever equipment they get a good on (i.e. GE, Honeywell, DSC, TYCO, and yes, Honeywell is ONE of those.
*To address your final claim, Vivint is the ONLY alarm company that actually has their own innovation center where they design and develop their own PATENTED equipment. A quick google search of “vivint patents” or “Vivint innovation center” could have very easily resolved you losing all credibility with your false claims just now, Spencer.
Nate says
Spencer – inside of VIVINT’s innovation center they display a FRACTION of their patents on the wall.
Gary says
Yes. Using compatible existing equipment allows the homeowner more security, and lessen the price. Flexibility is want makes a security company. One thing not mentioned, ADT is not a “broker”, selling contracts to monitoring centers. Vivint has NO LOCAL office, service department or sales reps. They are a group of college kids (most unlicensed) drop off in cities from Utah for 3-4 months going door-to door.
Tyler says
The Octagon sign of ADT stands boldly on my lawn. My major reason for not going with Vivint stems from its high cost of set up and Monitoring fee, I have no regrets for choosing ADT.
Judith Gurney says
I have been with ADT for little over 8 years, and I’m quite satisfied with their exceptional service. I had an unsuccessful break-in in 2014,thanks to ADT alarm system. Their response was timely. They are always available to assist me with my security needs. I would recommend them to anyone who desires a security company with a proven track record.
Andrew says
Don’t go with a company that has a bad online reputation. Vivint seems to have cleaned their act up over the past 5 years since the days of APEX alarm. Today the world runs on online reputations. So either of these companies are good pick over the ones that have only been around a few years and could go out of business tomorrow.
Vince says
You are right. Online reputation based on customer reviews does matter a lot because only then can you actually ascertain how well a security system or service really is. ADT packs quite a punch on a shorter plan. It’s my preferred choice.
Jessica says
I’m really shocked at all the people who like Vivint but I suppose I can understand the more ‘lavish’ lifestyle of security. I feel that ADT is the best. The cost are less and they are more reliable. I trust companies that have been around for awhile and have proved themselves. There’s no need for higher cost from this company!
Adam says
With vivint, after 8 seconds a voice will come through the panel, it can here everything that is going on in the home. It works a lot like On Star, and it can confirm an emergency at the emergency. A cop can now turn his lights on taking a minute to get to your home.
Spencer Milton says
ADT also has two way voice communication. Smh, Adam must be a salesmen for vivint
Cindy says
I have both and while there are subtle differences between the two companies, I.e.contract terms etc. Vivint wins my vote!
The purpose for MY system is security and the response time from authorities between the two is unmatched to-date.
I have had my alarm accidentally triggered at both residences…Vivint was calling to get a description of my vehicle to give authorities so they would know who was approaching. While, ADT, made several phone attempts to contact to”see” if it was an emergency. Time is critical
H. Torrefranca says
We recently switched from ADT to Vivint. From our experience, Vivint is less expensive than ADT. For additional $10/month, we got all features we had from ADT included, plus 3 video cameras and garage security alarm added. plus mobile features. We checked with ADT, to add just 1 camera would have been additional installation fees and double our monthly fee. Another problem with ADT was often it would say a door was open (even when closed) so the alarm system would not turn on. We had to wait 20 minutes to reset before alarm system would turn on. So we decided to switch to Vivint. With Vivint,, no such problem! Good customer service. Any problem and they reply immediately and if service is needed, Vivint sends servicenen within 24 hours.
One good thing with ADT though, if there’s any motion detection or break in system, an agent contacts us via phone (landline or cell). With Vivint, they send a text notification. At home, Vivint agent contacts via its own Vivint monitor touchscreen panel. Both monitor 24/7 and alerts police/fire department if needed. Vivint has added feature for medical alerts now.
Keira says
I don’t like how Vivint increased their contract amount from 36 to 42 & 60 months. That makes me feel like I am signing my life away and if any financial problems happen in the next few years paying the $50-70 a month would be a burden and the only way out is paying more. For that reason I am choosing ADT as they seem more lenient on terms and conditions and shorter binding terms.
Adam says
Vivint typically uploads the customer with more equipment upfront so the contract tends to be longer to recoup that cost in the long run.
Hazwan Mahfuz Nazmi says
I was referred to ADT by a friend. I have APX/Vivint as of now but I am seriously thinking of switching to ADT. I was looking for that reassurance and other feedback from other customers. Ive had APEX which is now Vivint for 5 yrs and I only have the keypad. I need to switch from using my home phone line, today most people are cellular phone users. Thanks for the feedback I was looking for.
Stanley says
I have used both and right now I prefer ADT although Vivint is not far behind. This is just my personal opinion so take it with a grain of salt. While the starting costs are the same, ADT seems more reliable because of its BBB rating. I don’t understand why Vivint doesn’t have a better online reputation because when I worked with them they delivered on all their promises and I was happy with them. I’ve gone with ADT because of their lower plans, that’s all.
Haley says
Vivint has 2 main monitoring centers, one in Minnesota and one in Washington. So 2 for around 850,000 customers.
Adam says
1.15 million now 🙂
JG says
Adam,, ADT will always be #1. It’s time for you to accept it.
Oh, Adam, can I help you protect your home?:)
Jack Herrera says
I just made the switch to Vivint and could not be happier. It is definitely the wave of the future! And everyone talking about the BBB makes me laugh. I am a business owner. You know the BBB is a private company, right? Not a Federal Bureau. Just because a company pays off the goons at the BBB does not mean they are a better company. If your serious about protecting your home with a quality security system than go with VIVINT!
Anthony says
I’d avoid Vivint like the plague. They’re banned from selling in multiple states from shady sales practices. As for the chain link fence, it’s possible if you tie an overhead door contact to a wireless transmitter and keep the wireless portion in a weatherproof enclosure, but it’s going to look like cap and weather”proof” is more resistant than anything, it’ll have to be replaced more often than you’ll like.
You could look at getting WiFi cameras through a company that send you a video clip upon motion detection in that area, but be aware most of the time the max range is around 15 feet so try and figure if that’s even possible from somewhere like the offsite on the house.
haley says
Sounds like you have your information correct. They can also sell in Canada, New Zealand and Puerto Rico as of 2015.
Kyle says
Nice comparison. Currently, have an ADT system installed at my home and am extremely satisfied with them. I have just got a dealership for opening a car showroom, and so would obviously like to have an advanced security system in place. Since, my experience with ADT has been good so far, I can easily go with them, but for a change and since I have heard good things about how advanced Vivint’s equipment is, I would like to give them a try too.
Should I go with them guys?
Ken says
I have had Vivint since my first home was built in 2010 in El Paso, and the only regret I have was when I had the system transferred and reinstalled in my home in Charlotte. It wasn’t a Vivint thing as a whole. The technician was just sloppy with the installation and upon his return to do it right, he had an attitude. There was no third time for him, because I excused the first time and wrote it off. I called CS and they had someone out right away to undo what the first guy did, they held back one bill AND they gave me a few items to add on to my system for free. Vivint is all I’ve been exposed to because all the others charge a lot more for some of the things Vivint considers “inclusive”.
Brian says
That’s a fight between glamor and class to me. Heard so many things about Vivint’s best in class equipment and gadgets from my friends who just can’t stop talking about awesome their hardware is. ADT, being the old guy kills with decent enough equipment, master-race customer service and being the most popular guy in the town. As, I’m on ADT right now, I will likely to stay with them because I believe in the quote, “If it ain’t broke don’t fix it.” ADT for me is working like a champ. Nevertheless, solid comparison. It will be helpful if I want to make a switch to Vivint in future. Thanks!
Josiah Naifeh says
I’ve had this Vivint system for about 18 months. It is very easy to install on your home. I’ve been very satisfied with the service, and with awesome technical support. I had one bad freeze sensor, but they sent a replacement right away. The alarm works well for me. The system works fine as it should be. Highly recommended!
Jacob Menke says
I disagree with a few things, I am an ADT Authorized Dealer and have been for over 13 years. The idea that Vivint is for a wealthier person or small business is a little distorted. While it is true that Vivint charges more and has a longer contract, they do not have a higher quality product in my opinion. If they have a lower quality product why would a wealthier person want it if they can afford the best?
ADT Pulse can have up to 4 color touchscreen keypads. (the new TS Panel can have up to 8). ADT Pulse has outdoor cameras. Vivint has none. ADT has unlimited 30 second clips, Vivint has limited recording ability.
Also, most wealthy people have a custom built home with a wired system. Vivint only makes an all in one wireless system. They do not have an automation system for these wired homes with many doors and windows. (Hence ADT Pulse is better for anyone with a wired system)
Also, Vivint is not a good choice for small business. They do not have a small business division, They only have a residential sales force that spills into some small business. They do not know what is best for a business owner typically and rarely cant meet their needs. Especially if a wired panel, or a partionable panel is concerned.
In my opinion ADT is better for every category. Unless someone wants inferior equipment, inferior customer service, a longer contract, and a more expensive monthly fee.
Alarm Reviews says
Thanks for the clarification Jacob! Outdoor cameras are unique to ADT (a few other companies offer them too) and we suggest you check with your local city officials about terms of use with those. Some neighbors don’t like them due to feeling ‘spied on’ or other shady tactics. Pulse is a great system and does compare or often beat Vivint but Vivint also is very innovative and continually bringing out new products and advanced (techy) features albeit a higher cost and longer contract.
Vivint Rep says
Just wanted to add… Vivint does indeed have outdoor cameras now, a camera doorbell, garage door opener rolling out by summer of 2015. You should still check with your city before installing any outdoor cameras incase it is against their ordinances. In regards to monitoring, both companies are going to get you called and covered right away.
Jack Herrera says
Just had Vivint’s door bell camera installed. It’s incredible. Also the way vivint responds to alarms is awesome! They are coming through my panel within 10 seconds to see what’s going on. Vivint definitely the better company for me! I have no problem paying for QUALITY!
haley says
Vivint does have outdoor cameras, they also can add any automation to a wired or non-wired home. it makes absolutely no difference. The recording ability is not limited it will always record motion. If anyone wants efficient security they wouldn’t want a wired system anyways because people can cut wires. And Vivint sets up plenty of small businesses. The also won the Silver Stevie award for best customer service…
Tneel says
If any wires are cut on a wired system, it would set the alarm off. The exception is a land phone line which is why cellguard is always recommended
Nate says
Just as easy to defeat an ADT system with cellular as it is to simply snip a phone line.
Shawn says
Wish I owned a mansion or a big house one day so that I can try all the different services of Vivint. Until then, I’m content with ADT. They have got everything what I need- brilliant customer care, great equipment, decent packages and an excellent deterrence because of that sign, you know. And from what I see, Pulse really offers everything that Vivint does so what are you even missing out on besides a higher monthly cost?
Matt says
A buddy of mine got a HUGE house custom build for him and his wife and they have so many of these services in it. it is insane. Anytime we go back to his house he has to take a few minutes to disarm everything. It is amazing though. I hope to get a system like his one day.
Bobbiejo perry says
you do not need a big house or mansion with Vivint. The flex plans make it very easy to get everything you want.
Alarm Reviews says
Agreed, Vivint works anywhere but it is most common in the bigger homes and mansions compared to an ADT system.
James Draper says
My company just switched from ADT to Vivint. Honestly I don’t see any big difference except in our monthly bill. We got some of the newer cameras and features that they offer, I don’t think we realized that we signed up for a 60 month contract but I’ll be darned we sure did! ADT seems better bet for the average home and person.
Gary says
Hey James,
I’m in the market for a security system for both my home and business. So you would recommend ADT for both?
James Draper says
Yes I do Gary! Vivint at both places is going to run you close to $120 a month or more depending on their services. They might wave 1 of the 2 activation’s but cost wise is always going to be better with ADT. Also, with Pulse equipment you can set up the camera’s and get a couple DVR’s or store footage on the cloud memory so you always have a record of the past few days. And with business, you never know when things might take a dive and that is why I recommend doing ADT with a 36 term agreement over the 60 month term with Vivint. Last thing you need if your business tanks is a $75 a month reminder bill to stick it to ya!
Nate says
If your business tanks and goes bankrupt, i would guess the last thing you’ll be worried about is a $70/month bill. Haha
Eric Krandall says
I am afraid that ADT wins in this comparison for sure. There is plenty of experience, millions of customers that can talk good about them and a good BBB rating, which speaks volumes when you look at how long they have been in the business.
Brett Jenson says
Well, I love the shorter contract idea. The information you have posted here is going to drive me towards ADT I think. Thanks for posting these reviews, they are helpful!
Sukey says
We have had ADT in three different houses in three different states – from back when we were poor college students living in a tiny house in a scary neighborhood where you HAD to have security, to our main house, to a cottage we own in a resort area that is only occupied a few months a year. Whether we were poor or (relatively) well off, we’ve always gotten great service from ADT. We looked at, and could have afforded, Vivint with the last installation – but the salesman applied so much pressure that I didn’t want him, or his company, ever in my house again.
Victor says
I’m also for ADT and not only because they have way more experience but because they have some of the best deals and I didn’t have a single problem since the system was installed. I live in a somewhat troubled neighborhood and half a month I’m away but I always know things are ok. Reliable system and helpful support, definitely worth the price.
Thomas J. says
I must agree that the experience is one of the reasons that I went with ADT as well. My neighbors have it and they have nothing but good things to say about it.
Tanner says
This is a great comparison. I’ll be honest, I wasn’t aware of Vivint before reading this post. It definitely seems like both have their advantages and some disadvantages. Like you stated, if someone is interested in a more “high end” service, Vivint is likely to be the option for them. However, ADT has a large customer base, a BBB rating and a longstanding history.
Alarm Reviews says
Thanks Tanner. More and more people are hearing about them every year and while Monitronics used to be the biggest contender with ADT, Vivint is now the top dog with them. Vivint now does lots of TV and youtube promotions as well as their sales force each summer.
Heather Smith says
I’m always up for trying something new and different, but should I take a chance when it comes to Home Security?
Megan says
I’ve heard such good things on both, but I think that I would want to go with ADT because they have more customers and have been around far longer. I’m just not as familiar with Vivint as I am with ADT, even though I’ve heard the good things. There are far more blue signs in my neighborhood than their are orange signs. Thanks for the comparison.
Jen says
Thanks for the comparison on these two big names. What are the stats for successful protection for each company in the long run?
Carl McGraw says
I’ve been thinking about checking into one of these home security systems. I love that ADT has been around for quite a while, and Vivint has only been around since 1999 isn’t really something I like, but I see it has more to offer so maybe it’s the service I will be going with. I have no problem with the prices.
Jake Heaps says
I feel like Vivint is trying to do too much. They just came out with their IPO for Vivint Solar program, they are sending sales reps door to door for wireless (internet) that is a bad product. I feel like they might get too far away from their home security roots whereas ADT is sticking primarily with home security and automation and not trying to be a 10 in 1 company.
Tom Lewis says
Ya, I’ve heard Vivint’s solar IPO has already tanked so hope you didn’t invest in that! The conclusion I have come to is that Vivint is always going to be one step ahead of ADT when it comes to equipment. They will also be 1 step ahead in bullcrap contracts that auto renew and 1 step ahead in armed forces (their sales squad that flood the United States each year) and definitely 1 step ahead in pricing. Unless you are a rich man or a tech guru who wants it all, I would say stick with the basic and most known ADT but honestly Vivint has cleaned up their reputation and are much better than they were as APX 5+ years ago.
Thomas says
Even if cost were a factor, I still would choose ADT before Vivint any day. ADT has a fantastic reputation. I have never heard of Vivint.
Janis Tisdale says
No matter who you choose make sure you stay current with your yard sign. I know customers with Vivint who still have the APX sign outside their home and I think they are crazy! Any smart burglar is going to think that your security system is down and outdated. The same thing goes with ADT, make sure you don’t have an old sign without a number on it etc.
LHubele says
I’ve had ADT for 4mos. I’ve had no problems with the equipment. I had to call them back after the initial install to correctly label the sensors. The rep who came was very helpful and accommodating. My ADT system gives me piece of mine.
If my goes off, they are quickly responsive. Once it went off because I forgot it was on and walked out the door without turning it off. I left the door ajar while on the back of my house. The next thing I knew a cop was approaching me. He had received the alarm that the back door sensor was not cleared. The cop had checked my entire house inside before realizing I was on the back of the house. I felt the ADT system worked. My only concern is the cost of the equipment. But it is transferable if you move.
Jason Williams says
I like this compariaon on the two but have some points to add… I don’t know how anyone could choose Vivint without one of their pushy sales reps in your house. Vivints history is horrible, they had to rebrand twice from APX and they have NO BBB rating. You pay about $20 more a month for worse monitoring compared to ADT. They do have better equipment but adt isn’t far behind with their pulse setup. ADT’s marketing is more traditional versus Vivints new “you have a dumb home” tactics. Not a coin flip in my mind unless both sides of the coin are blue.
Kiley West says
I do and don’t agree… I also have ADT and recommend them for anyone not looking for the super expensive systems. But Vivint isn’t as bad as many of their reviewers make them out to be. I have some friends with it and I think their equipment and automation is pretty fancy! To me either of these companies are a win/win but I favor ADT cause that’s what I use.
Kim N says
I like that Vivint includes medical with their emergency system, but their price and lack of a BBB rating are a little deterring to me. I also like the idea of having a shorter contract in case I’m unhappy with the service.
Jason Williams says
By shorter you mean 42 instead of 60 right? Keep in mind the standard is 36 and Vivint has auto renewal on theirs so if you don’t call on month 41 to cancel you just signed up again with no bonus 😉
Alarm Reviews says
Good point Jason. However, Vivint has recently increased their 42 to a 48 month standard agreement. Now you can choose between 4 or 5 years.
Elizabeth Bennett says
What happens if I move? I did read online that you can’t move your subscription to a new apartment if you are on vivint. This doesn’t seem like a nice bargain. Does ADT offer this option?
Alarm Reviews says
ADT has a National move-with-you (relocate) program for $99. Vivint offers a similar one but depending where you are in your contract may ask you to re-sign a new agreement. Both companies will have you leave the security system in place at your current home and they will reinstall a newer one at your new apartment/home. This serves them as the person who moves into the old location will typically sign up and have them monitor it. If moving under 1 year of getting a security system terms may be different and we advise you to call either company.
Andrew Armisen says
I am definitely a little concerned about Vivint only having one monitoring station. Stuff can go wrong all the time, just look at the weather in Arizona right now or Tornados in Midwest. That may be a finicky detail but it gives me peace of mind. Maybe if Vivint opens another station or two as a backup I’ll reconsider them eventually.
Jack Herrera says
Vivint has 3 monitoring stations. Utah, Minnesota and Lethbridge Alberta.