Vivint Reviews

Vivint Reviews

Is their Smart Home Security System worth the Price?

Vivint is the show it off, gotta-have-it-all security system.  Their home automation is smooth and you feel as if your home turned into a luxury hotel.  With that luxury comes with a higher price tag.  Expect $10-15 more per month than other companies.  Vivint had a rocky past and re-branded from APX Alarm years ago.  In the most recent years they have branched away from being a standalone security company into offering other services such as internet and solar energy.  In June of 2015, they added a camera doorbell so you can always see who is at your door before you answer it.  

A quick look into the pros and cons of Vivint Smarthome:

Pros
  • Lots of equipment points per package
  • Advanced home automation
  • 24/7 live monitoring with backup stations
  • Great technology and always innovating
  • Easy-to-use smartphone app to control security system
  • Professional installation

 

Cons

 

Tip - skip ahead in this review by clicking any of these quick links:  Prices - Equipment - Installation - Uniqueness - Door to door - Customer support - Conclusion


Pricing and packages banner with money icon

What's this going to cost?

Their price is higher than average but you get more bang for your buck. 

Bar graph with arrow at $99+ starting costs in middleContract Length bar graph from 0-60 contract months with pointer at 42 and 60

Installation: Free

Activation:  $99+.  For most packages, expect a total of $99-199 starting fees.  

Packages:  Starter, protect and smart control.  It starts at a basic security package and then depending on what services you want to add it goes up from there.  We recommend selecting the home automation (going for the gold) if you are going to choose Vivint.  If not, there are several cheaper companies such as Protect America that will give you the same for less.

Each package comes with a set number of 'points'.  This points can then be used by you to get the security sensors you need.  For example, 1 window/door sensors is 1 point.  Points vary based on the security device.  This allows customization so don't feel like you are stuck with the given equipment or features.  Also included in each is yard sign, stickers and the technician will show you how to work the security system. 

Vivint Starter - $39.99/mo.  5 points to go towards equipment of your choice, smart remote access and touchscreen panel. 

Smart Protect - $49.99/mo.  7 points and basic energy saving features added.

Smart Control home automation - $60.99/mo.  9 points along with 2 choices of smart home automation control features.  This is the master plan and a lot can be done with it. 

You can mix up the starting equipment in any package for what you truly need.


 Security equipment banner with camera over house icon

All the High Tech Gadgets....

Need the latest and greatest?  Want to convert your home to a Smart-Home?  This may be your choice.

Essentials:  From A to Z...  The panel is touchscreen giving it a cleaner design than competitors.  You get your basic needs met with glass breaks, motion sensors, windows, CO2, cameras and more.

Laptop and iPhone displaying Vivints account center control

Account Control

Home Automation:  King of it.  Their app can control your lights, thermostat, alarm, door locks, video surveillance, small appliance controls, medical pendants and more.  As a company they are pushing towards energy efficiency such as their solar panel program. 

Advanced:  Technically speaking...  Are you a geek or like to show off?  Perimeter access, remote locks, Z-wave integration and far more nerdy things are available.

Catering:  Would you like some fries with that?  Whatever you want you can get (for a price of course). 

They lead the industry in smart home equipment.  Just like anything nice, you get what you pay for. 


 Installation process banner with hammer & wrench icon

Let Them Do the Dirty Work

Vivint Installation Car & Technician

Vivint Installation Car & Technician

An Orange car with a licensed technician will show up.  Because the equipment does take an expert to install, you will be glad you did not try to do it yourself.

Here's how it should go:

Decide: Call 855-298-7671 to hear about different packages.  (Security, energy, or automation)

Schedule:  Set a date. Plan a time and make sure you or a spouse are home.

Go Time:  Sit back & watch. 1-3 hours to install the system.  Everything is wireless but door locks, cameras and other items will take longer.

You're secured:  Show me how!  The tech will teach you how to run everything as well as set up your key codes and mobile control accounts.

All their technicians are certified.  However, if you buy from a salesman you may get an out of state technician who is a first timer and doesn't do a great job.


 What makes them unique banner with lightbulb icon

What Makes these Guys Special?

They stand out from other companies by being on the luxury end.  

2 Gig Security Touchscreen Panel

Standard Panel

Touchscreen panel: This will look good.  They use GE & Honeywell equipment but not for their control panel.  Every package gets a 2 Gig or Sky touchscreen panel. 

Seamless automation:  That was easy...  From the panel to the smart phone control, everything is one smooth transition.  Imagine driving into a 50 ft. range from your home and the alarm turns off, doors unlock and you walk in.

Energy Management:  Save some money!  The energy management package gives you 12 energy efficient light bulbs, thermostat control, weather alerts and small appliance control.

B- BBB Rating:  Dun, dun, dun, dunnnn...  Any bad rap they get is often associated with their door to door sales program which can be tied to the salesman (lying to the customer, resulting in a complaint to BBB, lawsuits etc.) and not the company.  This is a deal breaker for many but if you can overlook it you will be happy with them in the long run.  If this is a deal breaker, go with the most reputable company, ADT who carries a A BBB rating.  

The Neighborhood Blog:  Does anyone read this?  Daily blog with dozens of security (not just home) articles.  They are socially involved online and actively involved with serving the community.

Cellular Service Only:  Makes sense, it is 2015 after all.  No landline package available.  Out with the old, in with the new.


Customer support

Hello... Anyone Home?

Their hours are more limited than other companies but they are easy to get hold of.

Chat Support:  Type away.  Customer or not you can chat with them.  Click here to chat with them

Red Headed customer support worker for Vivint

Vivint Call Center

Technical Support:  Speak geek?  They have direct lines to security and automation support.

Online Videos:  Not your Friday night movie...  When the technician comes to your home he will show you them.

FAQ:  They have a great online FAQ area that is easy to navigate through and find your topic of interest.  

Customer Support:  They will be there.  Vivint's customer support has a wide range of hours, making it easy to contact them.

Email:  support@vivint.com.

We rate their customer support 3.7 of 5 stars. 


Who's that Guy at My Door?  Door to Door Sales Reviews

Each summer (and yearly in warmer states) Vivint sends out a massive door to door sales force.

Solicitor in Orange shirt selling Security System

It's how it all got started after all...  Founder Todd Pederson first started a door to door Pest control company out of a trailer.  Fast forward a few years and that turned into a Home Security company named APX and then they rebranded to Vivint to enter a new phase of innovative home automation, energy saving and solar features.  In 2015 he even appeared in an undercover boss episode to better study Vivint security.

How the Summer Sales program works:  They have 4,000+ commission based men and women who after finishing a semester of college (end of April) head out to their assigned area and knock on doors 8-10 hours per day.  Offices staff between 20-50 sales reps and with their growing sales force size, a state may have anywhere from 1-5 offices.  They are known to re-knock areas and homes multiple times throughout the year which irritates the majority of homeowners.  Despite many lawsuits they have faced in several states, they bring in a LARGE number of sales each year (150,000+) most of whom are home owners who weren't planning on buying a security system at the time.

Because reps are commissioned based employees, they may have high sales pressure tactics to get the system installed 'same day'.  You can verify your rep by calling the company.

Tip:  If you are just not comfortable then don't rush it.  There are always good deals online and it is smart to have your significant others approval before doing anything first.


Vivint's home security & automation equipment:

Home Security in red text and Equipment in GreyStandard 2gig touchscreen security panelGE secondary touchscreen control panelBackup keypad with 14 numbers and fire and police buttonsWireless window and door sensor, white rectangular deviceRecessed door sensorModern motion detector. White with infrared detectionWhite circular glass break sensorProfessional smoke alarm for the homeCO2 detector. Wireless and circular Vivint's one touch medical pendant. White with grey buttonFour button arm and disarm key fob to turn off security system Home Automation in red text 'Equipment' in greyLaptop displaying Vivint's account centeripad and iphone displaying Vivint's mobile control appProprietary smart thermostat displaying 68 degreesSmart lighting and small appliance control moduleModern square security cameraWhite pan and tilt security camera rolling ball in middle6 button electronic door handle with key lock


Our Conclusion

Vivint has had their share of ups and downs ever since the start as APX Alarm.  Due to high commission pay outs for their sales reps, it may never be easy to monitor what is said and promised by their sales reps in order to get a sale.  It is always smart to do your research and call before buying.

If you plan on living in your current residence for 5 years with confidence and can afford it, then Vivint may be your choice for home security.  If you think you might move in the next 1-5 years and want something more affordable then review some of the other top home security systems first.

 

For a Free Quote Call - 855-298-7671

Visit Website

64 Comments
  1. Debbie Knight
    07/01/2016 at 17:11
    Reply

    I just had to mention my experience here. In late May I had Vivint security system installed and I was in shock. From the start to end process, it was super fast, easy to follow, and they works with my schedule. Since then, I have had no issues at all and I am very happy with this company.

  2. LIly
    01/09/2016 at 05:58
    Reply

    I wish Vivint wouldn't part in so many different ways right now with everything they have going on. It seems they are on a mission to take over all your homes utilities. Some users may like this but for now I am going to stay with a standalone security provider.

  3. Karen Days
    11/09/2015 at 11:50
    Reply

    By far the most product knowledgeable staff on any product ever created that I have been willing to pay top dollar for. They gave me a demo of the product at my house as well before I had finalized signing the agreement. Activation fee was a hit in the face as I was expecting $0-99 and it was $199 but I got a lot of extra equipment so that may have been a part of the reason why.

  4. Linda Atton
    11/09/2015 at 11:49
    Reply

    Being the parent of an autistic child is very challenging, specifically when his sleeping pattern is so off that we (the parents) are completely exhausted. I had my Vivint system for a while and actually was planning on opting out of it because I had more "important things" to take care of. One day while at work, the person I left in charge of my child fell asleep, my 3 year old wanderer was actually opened the door, and the alarm send me an alerted me. I called home to make the sitter aware of the situation. That alarm didn't stop a stranger from entering, but it stopped my son from being harmed or taken.

  5. Maddie
    11/05/2015 at 17:17
    Reply

    Vivint is on the pricier side, but I am still interested. I mean, if you pay more within reason and get better quality, then it's worth it. Not to mention that while it costs more than some other options, but it still isn't that bad.

  6. Connie Ramirez
    10/18/2015 at 08:28
    Reply

    I always felt that if I were going to get a home protection system, I would want one that is installed by a professional. This one looks like they offer that option and from reading so definitely going to give them a call, thanks for the information.

    • 10/30/2015 at 11:11
      Reply

      You're right Connie! Several of the companies now a days only offer Do it yourself installation which can be a pain for the average user. Vivint and ADT are now the two primary companies still offering technician service to your door and it is worth a small $99 one time fee for most people.

  7. John Odom
    07/23/2015 at 06:34
    Reply

    Do not go with this company. Their equipment sucks and does not work. I called to cancel within a 30 day time period and was told that I only had 3 days to cancel. Nothing I have from them ever works. From the sensors to the cameras, to the door locks. It all looks pretty in the package, but who cares when you are trying to protect your home and the product does not work. Today I had a technician out and he messed up my cameras. The worst customer service I have experienced. I only wished I would have stayed with ADT. At least their system worked.

    • Lamar
      11/30/2015 at 22:29
      Reply

      Thanks for the tips, now it is clear in my mind that I should keep the system I have with ADT and get rid of the landline.

    • Kimberly
      12/15/2015 at 04:48
      Reply

      Apologies that it didn't work as planned for you. For me the system has been flawless and when I wanted to move they said I can leave the current system in the home and just pay a setup fee for my next place and get their latest equipment.

  8. Robby
    06/29/2015 at 11:37
    Reply

    I have been with Vivint for over a year now and I have a few pros and cons. The pros are that they are easy on the wallet (despite what many think, they end up being consistent and affordable). They don't over charge which is great. They also installed the day I called and had everything running beautifully. As for the cons, their customer service isn't the best. I have called about an issue 3 times and it took them 6 days before I got a response on the manner. Not a huge deal but they need to improve on that. Over all I am happy I went with them.

    • Drew
      07/11/2015 at 18:15
      Reply

      I had this issue with another company and ended up canceling with them over it. I am debating on getting a new system or not but I am beginning to think all companies have this issue so I wouldn't hold it against them as a con. Vivint sounds great, I will have to see if they are in my area.

      • Kelley Weaver
        10/18/2015 at 08:38
        Reply

        It looks like you have come to the right place. This website has a ton of reviews and comparisons to read through. You should be able to make the call sooner than later!

  9. Karl Worthington
    06/25/2015 at 22:35
    Reply

    Everyone I asked at work recommended ADT. I was about to go with them and my brother stopped me. He told me about Vivint and I honestly never heard of them before. Well after I spoke with someone on the phone about their offers, I was still on the fence. The man I spoke to, his name was Dan, and this man gave me a discount just because I wasn't sure. He even threw in a free upgrade and after I got everything set up, someone else walked me through using the mobile applications.

  10. john s.
    06/16/2015 at 14:35
    Reply

    I was in contract with ADT prior to meeting with a Vivint rep. After approaching me at my home, my initial reaction was to shut the door in this guy's face. But after realizing it was a Saturday, I was doing nothing anyways, I gave the guy five minutes. He went on to tell me about the features and functions that set them apart. Now, I don't care who you are, you simply can't be impressed by the things Vivint does. They really have some interesting stuff. I liked the idea of it all and I decided to let him inside so we could talk numbers. That same day, my system was armed and ready to go. I worked with my settings for a day or so and had my system tailored the exact way I wanted. I've only had to call in customer support for a couple different things! Besides that, switching over was an easy decision. Can't wait to see the new stuff coming out. Vivint really is a great company. Happy camper!

    • Paul
      07/11/2015 at 19:49
      Reply

      Thanks for posting this review. I find Vivint pros and cons everywhere I look. It seems they hide so much up of who they are and I know they have very pushy sales techniques but all you hear about them on the positive note is their equipment. I'm not sure I want to take the ride with them for equipment I could get with ADT pulse and save more money then pay extra with these guys although it is enticing.

  11. Matt
    06/16/2015 at 14:33
    Reply

    Had one of their reps come to my door, I was reluctant to hear him and before he continued I checked the reviews first and as you can tell they aren't that great. However, after I let him talk the product looked interesting and it came with a trial period so I chose to try it now. So far I love the system. Really easy to use and I'm glad I chose to go with the rep. The system is great and I wish some of the people who had bad experiences could have had mine because so far I love my smart home.

    • Frank
      06/25/2015 at 22:16
      Reply

      I asked them about trail options and they said they didn't have any. I was so bummed. I told them to call back if they start one because I really need to try before I buy. I never had a security protection system.

      • Wensday Jones
        06/29/2015 at 13:01
        Reply

        No BBB isn't a big deal to me but the equipment is. I like how they are innovating in the home security niche and can't wait to try out their latest 'Sky' panel as well as camera door bell.

      • Alarm Reviews
        07/01/2015 at 15:03
        Reply

        Hey Frank, if you are looking for a trial option go with our #1 choice, Frontpoint who has a 30 day money back guarantee. You can still choose Vivint as you have a 3 day right of recession with any company or product you buy. 3 days is just a lot shorter then 30.

  12. Mark Willis
    06/05/2015 at 05:08
    Reply

    I really don't care about those BBB ratings. To me, Vivint is as tasty as the most exotic orange found anywhere on the planet. People need to experience their service just once and I'm sure they won't ever in their life be able to go with another option. There's a certain class about their panels, cameras and other gadgets which the equipment of other companies just don't have. Love it!!!

    • Danay lanned
      12/15/2015 at 04:49
      Reply

      Their equipment does seem cool but nothing ADT Pulse doesn't have and then you don't have to do the 60 month contract with auto renewal. Not a lot of bad to say about this company but most people that get them feel pressured too from their door to door sales rep.

  13. David R
    06/05/2015 at 02:44
    Reply

    We LOVE Vivint. It has been worth every penny and we have always had prompt service to fix anything we need or just answer questions. Our utility bill is lower and we feel safer being able to have so much control over our home. Highly recommend!

  14. cain
    06/05/2015 at 02:41
    Reply

    Well I’m a new customer and have the most recent system mine does record to the space monkey if motion is detected and I can also see a notification on my phone and watch and speak to who is there plus I have the medical alert for my dad who lives with us I believe it is a great system salesman where friendly and installers stayed till the job was done

  15. sarah
    06/04/2015 at 17:23
    Reply

    I love this company

  16. mark T
    06/04/2015 at 17:21
    Reply

    I have had vivint for a number of years and am very happy with their services. Also the price is lower than most.

  17. Maria Garcia
    06/04/2015 at 17:17
    Reply

    I have had Vivint for 2 years now and could not be happier. The salesman and the installer were kind and very helpful. Just yesterday 3 men came to my door stating they were from Vivint and were doing an upgrade. The asked a few questions and I became uneasy about who they claimed to be. I asked them to leave and one of them asked me for my password. I told him if he worked for Vivint he would know that and asked him again to leave this is when I noticed his ID at the bottom of his jacket and the name of the company was North Star. Checking this out North Star is a door to door company. I have them on my camera and I will be glad to do whatever it takes to put them behind bars if they show up again. They not only pounded on my door but also looked into my picture window and started pounding on it. I should have called the police. What a bunch of jerks!

    • 06/08/2015 at 09:27
      Reply

      Thanks for the share Maria! That is crazy about what Northstar did! They are a company based in Orem, UT and compete with Vivint in the door to door sales-force. It is a shame to see such practices happen and typically if found out by the company those managers or sales reps who do that are fired on spot. We recommend calling Northstar Security in UT and reporting this incident as it is a crime and even sending them the footage so they can have authorities investigate. Thankfully Vivint no longer does this same pretense by claiming they are with ADT and giving those customers an upgrade. This is a sad but common practice to get a sale in the door to door sales industry.

  18. Miller
    06/04/2015 at 17:12
    Reply

    Well I’m a new customer and have the most recent system mine does record to the space monkey if motion is detected and I can also see a notification on my phone and watch and speak to who is there plus I have the medical alert for my dad who lives with us I believe it is a great system salesman where friendly and installers stayed till the job was done

  19. Jaycee Brown
    06/04/2015 at 17:10
    Reply

    Everything has been good so far with Vivint. I got a lot more equipment than is listed on this site for no extra charge. The installation was really quick, employees have been polite, system works as advertised. Not the cheapest around but I'm fine with that.

  20. Kinley
    06/04/2015 at 12:35
    Reply

    Good variety and quality of gadgets and equipment is 90% done deal for me. And Vivint certainly doesn't disappoint in that area. They are the Lady Gaga of the home security world. They have got all the bells and whistles, and then some more. The look on the face of my friends whenever they visit my house is something else and says it all about Vivint.

  21. Derek
    06/03/2015 at 15:17
    Reply

    Quite surprised to see they don't have a BBB rating. Whatever might be the reason, but Vivint is one of the best as far as my experience with so many security companies in the past goes. I can think of only one name i.e., ADT which can hold its own against Vivint. You talk about their equipment, it's out of this world. You talk about their service, it's right on the money. Their pricing is great too considering the value for money their plans offer. Overall, one of the best options currently available.

  22. Brandon Woods
    05/19/2015 at 05:33
    Reply

    As we've had another security for years, and it's failed us on a couple of minor things, my wife insisted on switching to a different company. I had heard of Vivint through buddies of mine, made the call, had them come out, and are very happy with the company overall, and my wife feels a lot better.I would highly recommend them.

  23. Ronnie
    04/24/2015 at 10:36
    Reply

    Gosh!!! Just come to my house and see their equipment. Mind was blown when I first saw their first class gadgets being installed at my house by their engineers. Where the stone age equipment of some companies can make your house look ugly as hell, the fine equipment from Vivint adds 5 stars to the look of the house. And it's not about the looks only, the equipment are of a very high quality and never fails on you. Their prices too seems to be quite competitive considering the quality we get. Overall, Vivint is better than the best out there. What do you guys think?

  24. J.D. Parkins
    03/21/2015 at 09:23
    Reply

    If you're the kind of person that wants to have the newest gizmos it looks like Vivint is the company for you. Technology changes so fast that it's hard to keep up. Their website is listing a promotion for $1500 of free equipment. Sounds like a pretty good deal!

  25. Charlotte
    03/13/2015 at 07:38
    Reply

    Yes I am one of those people that wants the best and this system didn't disappoint. Thanks for making the decision that little bit easier.

  26. Andrew O.
    03/03/2015 at 22:49
    Reply

    Okay, I'm totally in love with the electronic door lock! And my husband would "geek out" over some of the other tech gadgets. Unfortunately, they are a little out of our price range for the time being. Plus, the under-trained, lying salesmen are a big deal to me--like, HUGE! Still, that door lock is a beauty...

  27. Chris P.
    02/23/2015 at 06:05
    Reply

    Great inside-out of the most glamorous security company out there. One might feel skeptical because of the absence of any BBB rating but as you rightly said, the reason of that is the bad sales program. Ultimately it is the gadgets and equipments which matters the most, and Vivint is surely the king in that. I loved their systems at my friend's house and might go with them, unless I get a better value somewhere else. Thanks for the review.

  28. Kelly
    02/05/2015 at 03:22
    Reply

    Vivint has me a bit confused! They seem good on the inside but then mixed reactions on the outside. Seems like their promotions are good right now so I'm going to check them out.

    • John Palmer
      02/12/2015 at 14:20
      Reply

      Yea i agree they do not market their product the clearest but they do seem to give some great deals. It seems worth looking into and having a sales rep give a product demo.

    • Nancy
      04/24/2015 at 10:59
      Reply

      You won't believe me if I tell you that they are one of the best in the business. What's the remedy then? The remedy is just try them once. They have a slight premium over others, but that's because of the best in class equipment, decent customer service and ease of installation. You can go with them without any doubt in your mind, Kelly. Best of luck!

  29. Brandon Heller
    01/26/2015 at 09:12
    Reply

    Decent customer service, prices are higher than others but an easy installation. I love all of the gadgets that you get with the service! Good review!

    • Jamie
      03/01/2015 at 13:22
      Reply

      I used them for a few years and they have great customer service and a lot of options but I had t switch because they are simply one of the higher options and I had to cut back. I found another company that better suites my needs at a more affordable price. I did enjoy them though and they have a lot of perks if you can afford them.

  30. tracy m
    01/15/2015 at 07:00
    Reply

    We use this company and your review tells others exactly what they are going to get. All of the accessories and everything that is included is such a nice option. I was impressed that it was all installed in just less than 2 hours. What a great company.

    • Brandon Stone
      06/05/2015 at 08:25
      Reply

      Agreed! Right from their vehicles to the way they do the installation, and to their extra-stylish gadgets, everything has been done tastefully in Vivint. Absolutely no match. Their too pushy door-to-door sales program way of getting the customers may frustrate some and frankly isn't required, but the same can't be said for their product. Guys at Vivint do a good job at each step. I have had no problem with them ever since I signed up with them.

  31. J. Peterson
    01/03/2015 at 13:31
    Reply

    I've been going back and forth trying to decide between Vivint and ADT. When it comes right down to quality of service, which would you recommend?

    • 03/05/2015 at 10:57
      Reply

      It can honestly be a coin flip when comparing 'quality of service.' If you want to see the two go head to head, check out our Vivint vs ADT article by clickling our name above (or find it in the Tools Section).

    • Chiming In
      04/07/2015 at 06:13
      Reply

      If someone kicks your door down, Vivint responds within seconds. You'll be waiting over a minute before your phone rings with other security companies.

      • Mark
        12/15/2015 at 04:56
        Reply

        I recommend their security cameras if one is going to purchase a Vivint home security system. It is nice to have all of that intertwined with the smarthome app they provide. Like these reviews state, the price is higher than most other offers but they make up for it with their cameras. Also here is a hint, when you are on the phone play hard to get or upset about a few things and you may get free installation or activation promotion thrown out your way.

    • Lisa
      03/17/2016 at 21:26
      Reply

      Who'd you pick? I'm trying to decide between the two myself

  32. Diane
    12/20/2014 at 11:40
    Reply

    I’m so glad I stumbled upon your researched article. My mother wants to buy a home security system and she needs something super secure as her neighborhood isn't quite a residential one. Is this very hard to use or is it pretty straightforward? She’s not very techie but she manages with a simple UI.

    • 03/05/2015 at 11:00
      Reply

      Vivint literally means to 'Simplify'. Everything they do and create is in effort to make it simple. The UI is very clean and simple and your Mother regardless of age would be able to operate a Vivint security system. If she can't access the panel they have other tools including new medical pendants (and other things that aren't Smart phone controlled) that may appeal to her for full control.

  33. Ross A.
    12/03/2014 at 22:38
    Reply

    Honestly I'm not some BBB nut, I'm sure I have alot of services with a company without a BBB rating. I love their equipment and in my view Vivint is the new 'Hip and cool' security company that everyone from Hood rats to rich people in mansions want.

  34. Chloe
    11/08/2014 at 20:06
    Reply

    I'm not sure that I like the fact that they don't have a BBB rating. I like to check out the status on there to get good reviews (or not) from there. I normally check out all types of businesses on BBB before I deal with them. Though I am quite glad that they have medical pendants since my mother suffers from seizures and would need to wear one in the house at all times. I'll have to keep an eye on this company to see how they work out.

    • Dean Sanders
      12/15/2014 at 00:58
      Reply

      I agree with that. I always look for the BBB rating. I know it doesn't always mean it is great. A company can "pay" for a better rating, so don't always go by that. I personally don't know the company but I appreciate the review. Not sure if they are in my area or maybe I just over looked them.

      • Oscar Wilson
        01/15/2015 at 07:19
        Reply

        I never knew that companies can "pay" for a better rating either. The BBB is used so often as a gauge for companies and how they are as a business. If the company can pay for a better rating, how could I trust them regardless of the company they are rating?

    • Westin N.
      01/03/2015 at 11:55
      Reply

      I actually didn't know that--I almost just assumed they did, being on this site and being a security company. I choose over quality not BBB rating. Who looks up the BBB rating of a new phone or new computer company before they buy? Probably no one so I don't see why you would with a security system company.

      • 02/09/2015 at 15:38
        Reply

        Good point each of you. BBB rating means the world to some and nothing to others. As Tracy mentioned up top, you get lots of 'fun' gadgets and things you won't with other companies. If lack of a BBB rating bothers you (due to some bad salesman) then we recommend going with ADT or a big name with a high rating.

  35. Nick Rodney
    10/19/2014 at 16:06
    Reply

    The starting price is kind of high, but I do like that it goes down to $49 a month after that. It seems like it has some potential. I don't like that there's no BBB rating whatsoever, so I'm a big paranoid in trusting this service just yet. I may look more into it in the future, but I have other home security options in mind.

    • Alarm Reviews
      10/19/2014 at 18:57
      Reply

      Hi Nick, Their price doesn't typically go down. Vivint doesn't offer a promotionary pricing (typically) like Comcast security or others may.

    • Carry
      01/26/2015 at 09:17
      Reply

      I was looking at the same thing. I would hope they would offer some kind of promotion to loyal customers or even brand new ones.

  36. Security Guru
    10/05/2014 at 09:24
    Reply

    They have good security camera's, better than the ones you can buy at Costco or Radio shack.

  37. Alexandra
    10/03/2014 at 00:36
    Reply

    I absolutely love this company! My sister moved into a new two story home and got this security system after switching from ADT. I have house-sat for her, and I like how secure you feel. The motion sensors tell you what specific doors are opened or closed. It also has a super easy touchscreen. The feature I thought was the best, was the APP, I can do everything from my smartphone? This totally speaks to the techie in me

  38. Matt S.
    07/31/2014 at 11:07
    Reply

    Good ol' Vivint! Ha, they have started to dominate in marketing and now anything with the color Orange I think of Vivint. They did a good job shrugging off the old (APX) and starting with the new. Not a fan of their long contracts but you don't have to do the 60 month even though that is what they try to sell you on. Ask for the 42 month and they have good starting promotions so they are no longer the costliest to get ;)

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