Fancy name make for a Good Home Security System?
The EPS in EPS Security stands for Engineered Protection systems. EPS security has been providing security services since 1955. Ranked among the top 30 security company in the country, EPS offers security services for both residential and commercial customers such as burglary, fire and video surveillance, access control and integrated systems, Monitoring and remote services and also Medical alerts. EPS security boast of their own monitoring center that’s five-star diamond CSAA licensed, FM approved and Underwriter certified based in Michigan.
Aiming to offer the greatest security technology and service to homes and businesses throughout the Great Lakes state, it is currently ranked among the top 25 security providers in the country.
EPS security offers two major package with additional upgrade to suit individual needs, the packages starts off at $35/mo. Very comparable to Frontpoint and on the same grounds as Protect America. They are authorized security dealers of Honeywell security equipment.
A closer look at EPS security would show the following pros and cons
Pros
- Long time in business
- Available for businesses where applicable
- Professional installation
- Controllable from smartphone security apps
- Own 24/7 monitoring station
- Certified security system
- Knowledgeable Customer Service Team
- System Testing and Maintenance
- Reporting of Alarm Activity
Cons
- High starting and monitoring cost
- Not available nationwide
- High cancellation fee if you move outside of their monitoring services
- Installation fee
Quick facts on EPS Home Security
| Founded: | 1955 |
| Headquarters: | Grand Rapids, MI |
| Standard Sensors: | Yes |
| Touchscreen Panel : | Yes |
| Key Remote (On/Off) Fob: | No |
| C02, Fire and Flood Sensors: | Yes |
| Mobile & Tablet Control: | Yes |
| Cameras: | Yes |
| Z-Wave: | Yes |
| Advanced Features: | Yes |
| Monthly: | Starts from $35 |
| Equipment: | Advanced |
| 24/7 Monitoring | Yes |
| Smoke, C02 & Flood: | Yes |
| Customer Rating: | 4 of 5 |
| Support Rating: | 3 of 5 |
| Equipment Rating: | 4 of 5 |
| BBB: | A+ |
How much it’s going to cost to get the EPS security system up and running…
Installation cost: $199. Much more than our average on the top alarm systems reviewed.
Activation: There is no activation fee or other hidden fees
Monitoring fee: EPS Security offers two packages
- Standard Home monitoring starts at $35/Mo
- Standard + Total Connect start from $43/Mo
If you wish to add Total Connect with video on your security system, you will be charge of additional $7.00/Mo to your chosen packages.
The major difference between both packages being the addition of the total connect app which offers real time update of your alarm system 24/7 and also full home automation services like integration with Skybell, Keypad Door Locks, Thermostats and other Smart Home product.
EPS also offers lyric from Honeywell and Skybell home automation gadget to bolster their customer care home automation experience.
- Alarm System for Home Security: Wherever you are, you can change the security mode and manage your devices on an App...
- Voice Control and Wifi Network: Your Alarm System can be easily controlled by Away, Disarm, and Home modes with your...
- Plug and Play: Easily set up with your Wireless Home Security System in minutes without tools. The wireless connection...
How to get their alarm system installed into residential homes
Having EPS as your home security provider starts with getting a quote by contacting them. Select a package that suits your need and fix a day for installation by their professional installers. The technicians will need to drill holes for their control panel. They don’t have a lot of advanced equipment to choose from. Expect 3 to 5 hours to get it installed. Have someone at home to take notes on how to work the system, setup emergency contacts and sign the contract.
They have been around for a long time!
Founded in 1955. The Company has since grown to become a multi-state company with five more branches in Grand Rapids, Kalamazoo, Traverse City, and Petoskey and its own monitoring center in Michigan.
Their staff can create cutting-edge security solutions for home and business customers because of partnerships with leading security dealers like Digital Monitoring Products, Honeywell Home, and more.
Customer Support Review:
When it comes time, will they be there for you?
Customer support for EPS security is very basic. They can be reach either via phone, email or from the contact page on their website. There is no dedicated chat support
Phone: 616.459.3757 or 800.966.9199
Email: customercare@EpsSecurity.com
Grand Rapids, Michigan
750 Front St. NW Grand Rapids, MI 49504
Telephone number: (616) 459-0281
Toll Free: (800) 966-9199
Kalamazoo, Michigan
4785 Campus Dr. Kalamazoo, MI 49008
Telephone number: (269) 388-9600
Traverse City, Michigan
1117 Carver Street Traverse City, MI 49686
Telephone number: (231) 946-6590
Toll Free: (800) 968-3379
Petoskey, Michigan
Telephone number: (231) 487-1868
Conclusion
EPS Security brings a lot of innovation in their home automation service coupled with their advanced monitoring center. Despite this they exist alarm services that are otherwise cheaper with better monitoring packages, residents around the service areas of EPS Security can contact their customer service for any inquiry.
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Last update on 2025-12-14 at 19:14 / Affiliate links / Images from Amazon Product Advertising API
Brittany says
I love this home security system provided by one of the best companies around. Their burglary and surveillance systems are just amazing. The fact that I can also control it from smartphone security apps is just awesome. I don’t really mind the price because it has lots of features that makes it cool to use.
Lilian Snow says
Hmmmm. Been around for more than 50 years is quite encouraging but I still think it’s expensive especially the cancelation fee! I mean, I no longer need the service, why still charge me such a high price to cancel!!
Al Baxter says
EPS was originally in my area and then stopped out of no where. That left me with no option but to cancel. I was not going to pay a company for a service that they discontinued. The thing that really ticked me off though is that they tried telling ME that I had to PAY the cancellation! After many arguments on the phone I finally was able to get them to take that off my final bill. What a headache.
Andy W. says
I went with EPS assuming this was the best deal for me but I soon learned that this is not the case. I am not going to speak for the whole company but my experience with a few of their employees was horrible. Not only was I charged 2 times for the installation but it took them 3 weeks to give me my money back. I had to call them every single day until it go done and was told time and time again I was refunded.
Ashley says
Thanks for this review, I was glad I found it. I have been debating on which company to go with for home security and EPS sounds good to me. I like that they have been around for a long time. The upfront costs may be high but I am sure in the long run it pays off.
Cheyenne D. says
I was happy when I was with EPS but then the prices started going up and I had no choice but to drop them. The cancellation fee was TOO MUCH! I could not believe it when they told me. Had I known this going in, I would have went with someone else. I had to use a credit card to pay it. What a mess. If you plan on going with the company they are great, just be sure you can afford it. You don’t want to get slapped with a huge fee like I was.
Jessica says
I had the same issue with my home. I ended up losing my job and had to cut costs and eventually sell the house and go back to renting. The issue was that even given what I had been through, I still have to continue to pay or terminate the contract with a huge fee. This service is good if you don’t have issues financially or have a stable job. You don’t want to get them if you risk losing or having to sell your home.