Long history equal a good company?
Over 2 decade of existence, Westec has been providing security services for customers across the Nation. They are a recognized provider of interactive video and audio monitoring service for both private and corporate brands. Headquartered in Dallas, Texas, Westec was recently acquired by Interface, a leading provider of cloud-based managed network services and security systems for commercial clients in 2012. A look at Westec Security company shows a security company that makes use of 2GIG equipment to offer both home security and Home automation services. Monitoring Begins at $31 with no upfront Installation fee.
Let’s take a look at the ups and the downs:
Pros
- No Upfront Cost
- Own monitoring system
- Professional installation
Cons
- No preset plans
- Simple website interface
- No home security app platform
Quick facts of Westec
| Founded: | 1994 |
| Headquarters: | |
| Standard Sensors: | Yes |
| Touchscreen Panel : | Yes |
| Key Remote (On/Off) Fob: | No |
| C02, Fire and Flood Sensors: | Yes |
| Mobile & Tablet Control: | Yes |
| Cameras: | Yes |
| Z-Wave: | No |
| Advanced Features: | No |
| Monthly: | Undisclosed |
| Equipment: | Undisclosed |
| 24/7 Monitoring | Yes |
| Smoke, C02 & Flood: | Yes |
| Customer Rating: | 4 of 5 |
| Support Rating: | 3 of 5 |
| Equipment Rating: | 4 of 5 |
| BBB: | A+ |
How much will it be costing you?
There is no pre-set alarm packages but basic monitoring starts at $31.99. Their services are mainly tailored for commercial customers. They include video Surveillance, Environmental, CO2 and Motion Sensors. There are no installation or activation cost.
All in all you should expect $300-500 in start up costs. They charge you primarily for the equipment and the more advanced you want the higher it gets.
- With 140º field of view, see what happens outside 24/7
- Get alerts whenever someone approaches
- 1080p resolution and 8x zoom lets you see the details
A look into what Westec uses for their security system
2GIG are the producers of the security equipment installed by Westec security. They are generally regarded as extremely advanced security gadgets fully compatible with home automation. The durability of 2GIG systems makes it a great choice. Westec offers lifetime warranty on both parts and labor on all its security equipment.
How to get their alarm system up and running
Westec offers Professional Installation on all its equipment. The process follows setting up an appointment after getting contacting their customer service. They do not offer DIY installations. A professional installer would have your system duly installed and running and would also answer any questions regarding the installed system.
Smooth, rocky or great history?
Westec before its acquisition by Interface was founded in 1996. This was the same time that APEX (now Vivint) and Protect America were founded. However, both of these companies have surpassed hundreds of thousands of clients whereas Westec seems to be holding on by the end of the string. The parent company acquired Digital Witness in 2007, a recognized leader in the video surveillance industry. Westec runs multiple CSAA certified monitoring centers nationwide.
How well do they treat their customers?
Their customer support can be reached via their phone line or online form available on their support page.
Phone: 909-795-1234
Available: Monday – Friday 8:00 AM to 5:00 PM
Our verdict on this company
Westec is a renowned Alarm service provider. They make use of 2GIG equipment with zero installation and activation fee/. Although their webpage doesn’t offer much in terms of information. They are worth considering as an alarm service provider. Careful when getting this system though, if you move you can expect a very high cancellation fee.
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William is a tech buff and former corporate security officer turned cybercrime analyst. Computers have few secrets left for him, but home security and alarm systems… Well, those have plenty of secrets for their users, which William is now uncovering and explaining. His articles on home security helped many people take the matter seriously, invest in highly performing systems, and avoid becoming victims of burglaries.
Last update on 2025-12-14 at 14:15 / Affiliate links / Images from Amazon Product Advertising API
Quincy says
I wasn’t sure about this service and I am glad I found your review. I was under the impression that I could use this on my phone and I guess that is a no-go since they do not provide and app service. Bummer! I feel like this place would have been perfect for my family’s needs.
Taylor says
I didn’t need nor want an app. I don’t even know how to properly work a smart phone yet! That was the only downside for me with Westec and it wasn’t even an issue. I spoke to someone and they will be coming out next week to set me up. The prices were confusing but I guess they price you on the space/size of your house and what you need/want.
Barry says
How did it all go for you Taylor? I was debating on Westec but the app not being a feature was a bummer. Still, they were more in my price range than some other companies. I just want to hear from someone with recent experience so I know these online reviews are legit I have been reading.
Linda says
The only downside for me was the lack of an app but it has been mentioned that they plan to add one in down the road so I am hopeful. This far I have been impressed with Westec. The man I spoke to.. I believe his name was Tom, he was very sweet and understanding. I must have contacted them 3 times a day the first week I had the system installed. Very happy over all.